1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Coronavirus concerns mega-thread

Jan 21, 2020

    1. When I spoke with them about a month ago, they advised that most orders were about 45 days behind schedule and that was before the crackdown on mailing services.

      And the world stands still.

      On another note, I was temporarily laid off today. Time to tighten my belt. No more toys for awhile, other than what is already paid for and in limbo.
       
    2. Just ordered something at Mandarake (Sahra) and they shipped it today. It's a DHL Express shipment - odd thing is, it cost half of what EMS would have been. Soooo, DHL Express usually arrives at my doorstep within only a few days, so we'll see if there's any delay and if so, how long.
       
    3. I have also been trying to contact Angell-Studio since end of February. I sent my final payment on end of February and I tried to get any confirmation from them but no responses. Initially, I had trouble getting response from them, but once I sent a reminder email, they responded quickly. For my previous two payments, they emailed back within a day, but on my last payment didn't hear anything from them. I'm really hoping that they are just behind on their emails T_T.
       
    4. I received my package from Volks USA last week. They sent the outfit in a bubble wrap envelope via express post USPS. I was very lucky Volks did that because had they sent it in a box like what they normally do, I would not have received it. The concierge in my building refuse to handle packages. Residents have to meet delivery guys at the lobby and as you expect, we tend to miss the delivery guys, so boxes sit out in the open! The bubble wrap envelope was stuffed into my mail box so I get it directly. I am also thankful Volks used express post because Canada Post is not working like normal. Front line workers are so brave. I know they are scared, but they still work.
       
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    5. Just a little update about packages coming from South Korea--my Dollmore order was shipped March 26, as of today it was processed through US customs and is scheduled to arrive on April 6, which is 4 days earlier than eBay had estimated.
       
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    6. I just thought how a virus thread would be useful, so I knew it must exist, and here we are! LOL

      Nice to hear packages are arriving. Congratulations :D

      I wanted to poke my head in such a thread to share an article I just read regarding our mental health during this time of social distancing, isolation and quarantine. It's basically the old adage 'one day at a time' but a good explanation as to why we might become depressed and hopeless, and how we might be able to avoid those pit falls.

      Anyways, hope everyone is handling this well. I had a couple of bad days, but I think I managed my way out of them and now I am actually enjoying my time and actually doing some projects :,D
       
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    7. I don't know if this got answered but for those trying to find the Brigadoom forum - click on the 'forum' tab at the top. On the page it takes you to, scroll down to Den of Angels Events and the Brigadoom forum is there :)
       
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    8. Sent my Yumi and Nezu overseas for faceups. Sent Yumi on the 23rd and she just left the US. Nezu is still in nyc and I sent her on the 25th. They have frequent enough updates but it is still unpleasant. A wig is supposed to arrive from the UK and was shipped on the 19th and hasn’t arrived.
       
    9. I finally got a response from Angell-Studio! They said that it'll be likely that my doll will be shipped on 4/20 :dance.
      I messaged them on Facebook to respond to their emails and the person said that they'll let customer rep know. So if anyone else have trouble getting Angell-Studio to email back, it might be better to message them on Facebook since they're pretty active there.
       
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    10. Im debating buying a doll. Shes on a great sale and i have the money. But with covid im not sure if its a good time. Looks like everyone is recieving their orders just late. Is anyone ordering?
       
    11. Yes, it is going on three weeks since I had a package shipped from China and it has not arrived in the US. I ordered a lot of clothing from Taobao. My poor 72cm guy needs his pants! They’re cropped when he sits haha.
       
    12. I read a while back that majority of airmail freight from China does not come in a dedicated cargo plane but in the hold of passenger planes. Currently there are hardly any passenger planes going out of China, so there is not much airmail freight going through. Eventually you will get it but not as quickly as in normal times.
       
    13. While I haven't bought a doll internationally, I did order stuff from Dollmore at the end of March and it arrived today, so stuff from South Korea isn't too slow!

      I do have a doll ordered through Alice's Collections (ordered him in December), and am expecting him to ship any time now, but likely by the end of May according to them. I'm really curious as to whether he'll ship in that time or not, and if so, how long it'll take.

      Meanwhile, I've just been buying within my country as possible. I think supporting small artists is important right now, if you're able to do it. You could always contact the dealer/company directly and ask them if it's a good time to order and if their wait times or shipping has been affected.

      (I'm in the US, for what it's worth. I can't speak for other countries.)
       
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    14. Phew, I'm glad I'm not alone in that then! I hope he gets his pants soon, I've got some bald dolls over here lol.
       
    15. I'm actually worried because I ordered some doll clothes from Alice's Collections but when it got to my country there were some issues and they sent the package back... Which means, no tracking for that! This was back in February, contacted the shop to let them know about the issue and we agreed that they would notice me when the package arrived there... but with all of this madness and no news about the package, I begin to think about it as a lost cause, sadly. Kinda pessimistic because of this situation, but of course there's still hope this works out!
       
    16. It's a nightmare where I live. I can order whatever I want but nothing will get into the country. The second it hits the border it gets sent right back. Not to mention I get smacked with shipping fees and customs regardless of whether I actually received the package or not.

      I don't think any of the dolls I had on order will arrive before July. Pretty sad actually as I was looking forward to them. Not going to throw a tantrum though because it's a luxury item after all.

      Kind of contemplating buying another doll right now too which isn't too smart because funding is uncertain and there's no telling when I'll finally get to actually meet them.

      My current collection is also on hold because I can't order anything. No wigs, no eyes, no clothing, nothing. I've been keeping myself busy trying to craft some little things but as I'm not a very good hoarder all materials are running out with no way to replenish them.
       
    17. I'm unsure about buying dolls with face ups now. Or getting art supplies for face ups.
       
    18. I'm sorry this is happening to you, it sounds so frustrating. All those returning packages.... eeeek!

      Maybe now would be a great time to buy a doll you've been eyeing from a company with long wait times? If you can't get packages into the country and have to wait a really long time anyway...