1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Coronavirus concerns mega-thread

Jan 21, 2020

    1. Aww...you're too kind~♡

      That's great advice though ^__^ I talked to some friends and some people did get tiny shipments delivered so it seems to be a hit or miss. So weird.

      In any case I hope everyone who has incoming packages gets them safe and sound and that everyone stays safe. ^__^
       
      • x 1
    2. Russia's postal system I know is pretty notorious for being slow, and with the epidemic...I have some clothes I got off etsy that I've been waiting on for six weeks now, I'm not sure when is the right time to get worried and that worries me <xD;;
       
    3. Aw man. I ordered a doll outfit on Yahoo auctions jp and now packages will be suspended cuz of corona virus. I have no idea if this means my package will be sitting in Japan post office until further notice or that it's just a lost package or something...
       
      • x 2
    4. I'm sorry, that's always stressful. It should mean it will sit in the Japanese post office, though! They're not going to be throwing anything out. It's still yours.
       
      • x 1
    5. Does anyone know if Russia is holding mail in Moscow right now and not sending it on to the U.S. on the regular schedules?

      Typically when I order an item from Russia, the tracking number follows a regular pattern: first it's accepted by a smaller post office near the sender, it makes its way to Moscow, customs keeps it for a couple of weeks, then it's released from customs, the post "prepares the shipment", it's "processed through facility", and usually lands in New York City within a day or two.

      There are two BJD related packages that started being shipped mid-March that followed all of this pattern... except neither of them arrived anywhere after Moscow. The most recent activity on either of them is on March 17th and March 23rd, respectively. If this happened with only one package, I would assume it was lost, but since it's two, I'm thinking something is working differently with the mail at present? I've wondered if perhaps they were being held in New York City, but everything I've heard indicates the US post system is working as usual, and I can't imagine, even if they were quarantining international packages, that they would hold them for more than two weeks.

      Thoughts?
       
      • x 1
    6. Huge shout out to Legend Doll. I had actually considered opening a Paypal claim as I hadn't heard from them in over a month. They just emailed me letting me know my order was ready and asking if I would prefer to ship now or later as so many countries are having shipping restrictions. I thought that was such great customer service. Very comfortable to order from them again once this has all passed and give them continued support!
       
      • x 3
    7. I ordered a Doll Legend Xu Yao in December, expected him around end of March/early April, but with all of the virus stuff, Alice told me he'd probably be delayed another month or two....but...I got his shipping notice today! He's traveling via Chinese EMS, so I have no idea whether to expect him in a couple of weeks or a couple of months....but just knowing he's ready and barely delayed at all is something!
       
      • x 5
    8. Man I'm happy for you two!
      I'm gently twiddling my thumbs over a Doll Family A order, and an art doll that's in customs. For DF-A, AC said to give it another month when I last emailed. I figure he'll be done soon, but man does the shipping restrictions make me antsy.

      As for customs (US), I figure it's cautious work-hours and package handling, but still makes me anxious.

      I feel for everyone else who joined the hobby the same time as me. Shipping was already the most daunting thing to me as a newbie.
       
    9. I have had a China EMS package that hasn't moved since 3/14...starting to get a little nervous. I was reading that a lot of EMS packages from China take passenger planes out of the country, and those are understandably flying less than usual. I'm sure it will move...eventually! I hope.

      @Mutation I'm sorry customs is taking so long for you! I'm wondering if that may be where my China EMS package is sitting too. US Customs is usually pretty quick, even through all of this (at least, in my experience)
       
      • x 1
    10. Does anyone think that this will affect bjd resale prices or nah?
       
    11. I'm experiencing the same thing right now! I ordered some accessories from SOOM and it's been waiting at the airport(?) since the 10th! I just hope all my in-progress orders right now are going to be okay... I've been anxiously waiting for an Idealian I finished layaway for last month and I hope he doesn't get lost in shipping.
       
    12. @akaisha0 I would email Angell Studio now (on the email listed on their website)! Theres a new employee and she seems really nice and replies have been within 24 hours and quicker. She's helped me place my order and will be sending me an invoice since Ive had some website issues.

      Ive had a package from South Korea (Airmail) sit in the international post office for over a month 26/3, and saw the newest update after a while and it turns out it was sent back today to the sender T_T .. I expected it since every other EMS package from South Korea has been sent back to the sender (I have 6 dolls T_____T), within a few days, but that fast response was probably because it was EMS vs regular airmail.

      Surprisingly, ACBJD sent me a package without issues. It arrived less than a week by Aramex! Same with Japan and Hong Kong EMS, mail has been coming regularly.
       
    13. Oh, no! I hope temporary means "not long at all." ☹️
       
      • x 1
    14. I’ve got a package in Japan using EMS that’s been stuck at the handling office for almost two weeks now.

      I’ve also got a package from China that’s just been posted today by EMS. Let’s see how well that goes
       
    15. @LaCantarella same story with JPpost. Seems they provide service but without updates in the tracking system. Hope everything gonna reach homes soon.

      @CaladhielTan
      I have 4 package from Russia were sent in the beginning of April
      And no updates almost 1 month.
      i think it’s arrived , and hold on local custom. But weird that no any decrees about mail quarantine in here.

      Russian Post
      Released from Russia
      05 April 2020, 23:01 102972, Sharapovo
      Released by custom house
      01 April 2020, 02:24 102972, Sharapovo
      Handed over to the customs
      01 April 2020, 02:23 102972, Sharapovo


      Please update here if there are some changes :atremblin
       
      #275 Eva Brown, Apr 29, 2020
      Last edited by a moderator: Apr 29, 2020
      • x 1
    16. I messaged the sellers about my packages, and one of them said international shipments have been suspended for now because air traffic has stopped. Sharapovo is a customs terminal where packages wait to leave the country.

      I expect prices will be higher at first, and then lower later on. Right now, those who are selling might be selling because they need the money for necessities, and they'll want to get as much money as possible for their doll, but as this goes on, if enough people are selling their dolls, it will flood the market, and prices will eventually have to drop in order to be tempting enough for them to sell.
       
      #276 CaladhielTan, Apr 29, 2020
      Last edited by a moderator: Apr 29, 2020
      • x 1
    17. .
       
      #277 Gintsumi, Apr 29, 2020
      Last edited: Feb 28, 2024
    18. So far I had no problems with parcels from Russia, Ukraine and Belarus to Germany. They always take long, now they take a bit longer, but almost everything arrived within one month. Not so lucky with parcels from the US and South Korea though. They sit on their respective airports since a week or more now and nothing happens. Shipments from China are very unpredictable too.
       
      • x 1
    19. Does anyone know of any delays to Dear Mine's shipping due to Covid? On their website they say that they are now shipping with EMS Premium with an extra fee due to the virus, but when I was checking out with my purchase there was only the option for standard EMS. I have already emailed them to ask about it, but I was wondering if anyone else has had experience ordering from Dear Mine recently and how it went?
       
    20. Japan seems to be closed from all overseas incoming post except US.
      Ofc I’m exaggerating, but no any updates within 1 month ~. No tracking. No return packages. Lockdown.