1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Coronavirus concerns mega-thread

Jan 21, 2020

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    1. My package from Japan sent in April arrived today. I hadn't kept up with tracking since it seemed stalled for so long. Welcome surprise.
       
      #361 SteamWitch, Jun 16, 2020
      Last edited: Jun 17, 2020
    2. My package coming from Austria mailed April 8th finally showed up, completely out of the blue, without tracking ever updating. Now just waiting a bunch of stuff from May, including quite a few packages from Russia, which I don’t expect anytime soon.
       
      #362 dxgirly, Jun 17, 2020
    3. Ooh congratulations!
      My pain are parcels sent from Russia and stuck in “Released from Russia” Status from 30 of March. It’s too concerning. How long yours was held by Russian customs?
       
      #363 Eva Brown, Jun 18, 2020
      • x 1
    4. @Eva Brown from May 15 to June 16. So... not nearly as long as yours. I would contact the seller/dealer if I were you!
       
      #364 Swifty, Jun 19, 2020
    5. I had a package arrive from Russia today that was shipped May 22nd. Oddly enough, all of my other packages coming from Russia that were shipped at the beginning of May have shown no movement... though it’s entirely possible they’re all from completely different parts of Russia. Idk, everything seems to get stuck in Moscow. *_*
       
      #365 dxgirly, Jun 19, 2020
      • x 1
    6. @Swifty yes, I said sellers and all of them wrote claims to the Russian post. Some of packages have been changed status from «release from Russia» to “prepared to shipment from Russia” after they contacted post office staff.
      Russian post said that it’s on our side (Japan) customs wont accept parcels, and border closed. I know Japanese paranoia, so it sounds reasonable. But I also know how Russian post works, and I’m pretty sure they can lost many stuff without any pangs of conscience.

      @dxgirly Oh, it’s good to know that some moving from that part of the world. I hope everything will come safely.
      No matter which part of Russia, all packages collecting now in Moscow or St.-Petersburg. Is there any difference between packages way of shipping, EMS or airmail?
       
      #366 Eva Brown, Jun 19, 2020
      • x 1
    7. @Eva Brown not sure which ones were EMS or airmail, but the one that came in yesterday was shipped out from St Petersburg, rather than Moscow, where all the others seem to be
       
      #367 dxgirly, Jun 19, 2020
      • x 2
    8. @dxgirly so there is some hope! I’m also waiting some packages from St.-Petersburg.
       
      #368 Eva Brown, Jun 20, 2020
      • x 1
    9. Russia post is in chaos. I'm waiting on a doll from St Petersburg sent on 16th April, The seller did a search and was told some are being sent by sea! Still no tracking update and the postal services there say a search can take up to 50 days. Prioirity mail is the worst but EMS is also bad. It's just not worth buying from Russia right now
       
      #369 lilpuss, Jun 20, 2020
      • x 2
    10. @lilpuss absolutely agree, it’s a chaos there. I don’t want even think that Russian post can intentionally lost many packages and still hope that everything will be fine, but almost 80 days without updates it’s not funny.
       
      #370 Eva Brown, Jun 20, 2020
    11. Russia post is crazy. I'm getting another package from there though since one of my products broke in shipment and they're replacing it... its a stretch but I personally wouldn't order anywhere overseas for a while :/ after all my packages arrive, I'm just going on a buying hiatus
       
      #371 Swifty, Jun 20, 2020
      • x 1
    12. I sent some head dolls to an artist in China to face up and she received it last week. I think they put restrictions on business airplane but not delivery one?
       
      #372 Shinigami_Zaneta, Jun 20, 2020
    13. :pout:
      Totally this. I’ve been waiting on some shipments from Russia since the end of March. It has been a long wait and I’m honestly over it. I’m not even sure if I’ll be happy or upset when the stuff finally arrives because of how long I’ve been waiting. :pout: I’m totally with you on the buying hiatus unless it’s within the US or something I absolutely cannot live without.
       
      #373 KikiBJD, Jun 25, 2020
      • x 2
    14. @KikiBJD i'm surprisingly still happy with my order, despite all the broken and cracked parts (yeah, she started cracking, too...). i was afraid i'd start to hate her but nope!! still love her, just mildly miffed lol. i have one more thing to pay off from DDE then after that, welp, it's hiatus time. i won't even look online at stuff!
       
      #374 Swifty, Jun 25, 2020
    15. My orders from Korea to Czech Republic (no airplanes, no packages) have been waiting for six months (for now). I guess it's not over yet... The package from Russia has been sitting at Sheremetyevo Airport since 13 June and refuses to move.
       
      #375 Arengil, Jun 25, 2020
    16. Yay, my May package from Granado hit New York last night!!! :cheer
       
      #376 SteamWitch, Jun 25, 2020
    17. Oh no! I hope she’s able to be repaired or have those parts replaced because that’s really a shame. :( I totally get where you’re coming from. At least shipping within the US has been okay for me, so DDE and Fabric Friends have been my number one go tos right now. :)
       
      #377 KikiBJD, Jun 26, 2020
      • x 1
    18. @KikiBJD Luckily I'm getting the parts replaced. Unlucky that its coming from Russia haha. I stick with DDE, they've been very quick and kind to me!
       
      #378 Swifty, Jun 26, 2020
    19. Oh gosh! I wish you luck on a timely delivery! Russian shipping has been a mess from my own experience. :pout: I agree! DDE is an amazing service for all of us here in the US! :)
       
      #379 KikiBJD, Jun 26, 2020
      • x 1
    20. I just had an OT doll arrive from Germany yesterday after being shipped on 4/6! The company I dealt with offered to hold it till shipping resembled more normal with a $75 surcharge due to covid. Ten weeks later finally got it. The package was roughly the same size as a 40cm MSD sized doll would be to give an idea.
       
      #380 Lyrajean, Jun 26, 2020
      • x 1
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