I was so dissapointed by COSWORX felt I needed to go a little beyond the average review.. Within this particular hobby you find yourself dealing frequently with companies from all different countries. Despite language barriers, Time differences and various cultures I’m always amazed by the excellent customer service and the lack of errors. This is why when I recently placed a order with American company, Cosworxs, I was so disappointed by the results. Here is a summary of what happened and why I would not recommend this company. It started in mid to late December when I ordered a 8-9 SD sized wig and a Pair of SD sized Kitty Ears (with Bows). The shipping time was decent, it arrived within two weeks. But the excitement of the arrival was short lived, for the Ears were missing from the box. (Not to mention the AWFUL Packaging, it was a huge box with no padding what-so-ever.) At first I thought they may be arriving separately. But after checking my online invoice, I found the status changed to ‘Shipment complete, Product Received’. Quickly I e-mailed Cozworxs about the mix up. After finishing the day up at work I went home to try my new wig on my doll. … … “Whats this? .... The wig won’t fit.” Yes they had sent me a 7-8 sized wig instead of a 8-9. Another E-mail was sent to Cosworxs. To their credit they replied quickly and said that they would ship the proper wig and the ears out the next day. I could return the smaller wig at my leisure. Since I’m a forgiving person and realize that mistakes can be made, I was appeased. At least until I received the items a few days later. First problem was the packaging again. Each was packaged separately, and each was packaged worse then before. The Wig came in the original Monique Gold box (its like a small flimsy shoe box) in a unpadded envelope. The wig had been completely squished and displaced The white kitty ears, Despite the flimsy padding were undamaged by the shipping.. But they have a large yellowish stain and several small black ones on the left ear! The yellow stain looks like misplaced glue and the Black looks like ink. I did my best to remove the glue and ink but so far they prove permanent. Either way I don’t want the hassle of sending them back and dealing with Cosworxs again.