1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Update Custom House- Apologies for Delays

Apr 6, 2009

    1. "Dear Customers,

      Hello,
      We are very sorry and regrettable about this recent delay.

      And after hearing bunch of inquiries from you who eager to hear about their order status, we decided to post a message informing the event customers about it.

      It is obvious to start shipping orders by batches at "first ordered- first shipped basis", but since the delay doesn't seem to solved immediately, we decided to send the finished dolls, which are Ange and Bisou dolls as well as limited dolls, first, in order, by its date.

      And of course we encouraged manufacturers to give more effort to finish other types of dolls as well as Ange and Bisou dolls, as fast as they could.

      Knowing and understanding your anger and anxiety very well, we're trying our best to send the orders as soon as possible.

      Once again, sorry, and thank you for your patience that you showed us till now.

      Sincerely,
      Custom House"

      You can see their post here.
       
      #1 tyviris, Apr 6, 2009