I just had the most wonderful buying experience with this relatively new company and wanted to share some details about it. I ordered a Dollfactory Fantasy Mini Ari Soho Elf-Witch about 3 weeks ago directly from their web site. The web site is very user friendly and when I posted questions on their Q & A forum, I always received an answer within 24 hours! Yes, I know...Unbelievable, but true. Also, their English is fantastic btw. It gets better...they mention a 3 week time period after you order for your doll to be shipped. I received my doll 20 days after ordering. it took 3 days to get to my home via EMS from Korea!!!!!!! It gets even better! I had written a note on my order comments that I would like to know if I could pay extra to get a black manicure on the second set of hands I was supposed to get. I never heard back, but thought maybe there was a problem with the language translation or something and did'nt think too much more about it. Well, I openned up the bag with the hands in it, and they painted the nails on the hands black for NO EXTRA CHARGE! I was floored! The doll looks even better than their beautiful website photos. The face-up is perfection, the resin quality is better than my other dolls (to be expected since this is my most expensive doll to date), and the doll's posebility is also outstanding. I have to say the quality of the product and the outstanding customer service is a winning combination! I highly recommend this company. Here are some photos of my beautiful elf-witch, Mohana!