1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Dollfactory Feedback

Mar 3, 2008

    1. I just had the most wonderful buying experience with this relatively new company and wanted to share some details about it.

      I ordered a Dollfactory Fantasy Mini Ari Soho Elf-Witch about 3 weeks ago directly from their web site. The web site is very user friendly and when I posted questions on their Q & A forum, I always received an answer within 24 hours! Yes, I know...Unbelievable, but true. Also, their English is fantastic btw.

      It gets better...they mention a 3 week time period after you order for your doll to be shipped. I received my doll 20 days after ordering. it took 3 days to get to my home via EMS from Korea!!!!!!!:love

      It gets even better! I had written a note on my order comments that I would like to know if I could pay extra to get a black manicure on the second set of hands I was supposed to get. I never heard back, but thought maybe there was a problem with the language translation or something and did'nt think too much more about it. Well, I openned up the bag with the hands in it, and they painted the nails on the hands black for NO EXTRA CHARGE! I was floored!

      The doll looks even better than their beautiful website photos. The face-up is
      perfection, the resin quality is better than my other dolls (to be expected since this is my most expensive doll to date), and the doll's posebility is also outstanding. I have to say the quality of the product and the outstanding customer service is a winning combination! I highly recommend this company.

      Here are some photos of my beautiful elf-witch, Mohana!

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    2. She is gorgeous!
      Wow. The hand thing? Amazing!
      And good English too?
      More companies should be like that!
      CONGRATS!
       
    3. Okay.. Now I have my Dalsoo and I'm Reeaally ready to feedback Dollfactory:

      First of all what I've ordered is:
      1xFullset Dalsoo
      1xPJ
      on the 3rd of August.
      My goods were shipping on the 11th, and was in my house the 15th!!
      That is fraking 12 days from ordering !!
      And it's a fullset!!
      Dollfactory is incredible! My Dalsoo looks exactly like the sales pictures, and I'm very satified with the product!
      I highly recommend Doll factory!! :)
       
    4. My post is updated with my feedback ^^
       
    5. What did you order? Blank Dalsoo
      When did you order? August 8, 2008
      How was the communication? Excellent! When I had a question for them about my payment they responded in less then 12 hours.
      How easy was it to pay? Very
      How long did it take to ship? Shipping on August 18, arrived at my house on August 21.
      Was the quality appropriate for the price, in your opinion? Yes.
      Did the item look like the sales pictures? It did not, only because I ordered the Dalsoo without faceup. The sculpt looks exactly the same though :)
      Were you satisfied with the product? The only thing I wasn't 100% happy with was the eye putty. It was a bit crumbly, instead of soft and pliable. The eyes still stuck in his head though :)
      If you weren't satisfied, how did the company solve your problem? I was very satisfied and I would order from them again in less then a heartbeat :aheartbea