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Dollmore Feedback (ALL)

Oct 17, 2007

    1. Hey,
      well i noticed dollmore didn't have a feedback threat yet.
      And after my last grouporder...i think they need one.

      Because it made me wonder if more people have had these sort of troubles with them.

      My feedback:

      Grouporder feedback:

      First grouporder:
      All went well,
      i heard someone got the wrong shoes.
      But i don't think the person had a big problem with it.

      Second grouporder:
      I only had some eyes in this one,
      i had like 2 pairs of special dollmore eyes ~single.
      But i got them all double (so complete eye sets)

      Third grouporder:
      Well here is when it got bad.
      It was a big group order and the website had been acting strange,
      so the grouporder leader mailed dollmore the order.

      They ended up:
      -Forgetting 2 outfits
      -sending me a wrong cheaper hoodie

      I told the group order leader i wasn't accepting the cheaper hoodie,
      she agreed with me.
      After some mailing dollmore asked if we could send the wrong one back and
      they would send the right one and the missing outfits.

      ~In the end it all turned out alright, but it feels to me like the service is getting bad :/

      Feedback on quality/items:
      -clothing,
      really nice,
      But the underwear....
      some of the ruffles started to..come apart...as soon as i putted them on my doll.

      -Shoes,
      well most of the shoes they sell you can buy cheaper at ebay.
      But they are still very nice.

      -Eyes,
      i love the dollmore special line eyes,
      i own buckets of them.
      The normal dollmore eyes are <3 as well.
      My Petsha wears them and they just sparkle on photo's
       
    2. Although I can't directly say anything about the actual ordering part as I was part of PrettyInPink's group order (I do know however at least one item was missing and that the box of goods arrived damaged) I will add my comments about the items I received.

      Items ordered: 5 x pairs of Dollmore eyes 14mm.
      Narsha 'Softly Softly' outfit

      Item Quality: The eyes are lovely and fit the doll I purchased them for better that the eyes I received her with!! I would certainly recommend them as far as low price eyes are concerned! The only thing I was slightly disappointed about was the fact that the random free pair of eyes you get when ordering five pairs were not the same size, they are at least 16mm but hey, they were free so really I have no cause to complain.

      The Narsha outfit is lovely quality as far as I'm concerned, the woollen cardigan part is even lined in the body area. My only disappointment with it is that neither doll who's wearing parts of it can actually wear the entire outfit as it's meant to be worn as they are both too small.

      Verdict: I'd order from them again.
       
    3. I swiped the list of questions from the DollHeart thread I was just in. XD

      * What did you order? Jewlery, clothes, shoes.
      * When did you order? Early October.
      * How was the communication? Good. They sent the paypal notice to the email I have registered since that's my main email but it's not what I use for paypal. I emailed them back asking them to cancel that invoice and send it to the proper one and they replied quickly, politely, and fixed it.
      * How easy was it to pay? Very, paid through paypal.
      * How long did it take to ship? Roughly two weeks.
      * Was the quality appropriate for the price, in your opinion? Yes, though some of the necklaces seem cheap/thin chains, but they were cheap in price as well.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes. I'll order from them again in the future.
       
    4. * What did you order? A lot XD I recently ran a group order and have ordered a doll (Model Huey Lewis) and a outfit.
      * When did you order? June and October.
      * How was the communication? Very good. Though I think I was overcharged for the group order, I figure they wanted to tack on shipping anyway. I don't know. But I was able to get them to combine two shopping cart lists I made for the order.
      * How easy was it to pay? Paypal is easy. You will receive a Paypal bill from them.
      * How long did it take to ship? The outfit alone took only a couple of days. The group order took a week and a half, which shocked me because it was a lot of items including a newly-released doll!!
      * Was the quality appropriate for the price, in your opinion? I think so. My outfit has been roughly played with (forced a poor boy to wear the frilly dress) and it's held up quite well. The doll is gorgeous and is the most poseable I have!
      * Did the item look like the sales pictures? Yuh-huh ^_^ Though I didn't get a face-up with my doll because I don't really like the one in the picture.
      * Were you satisfied with the product? Very! Dollmore is a great company and they have a lot of doll items with high quality and great prices.
       
    5. Dollmore Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?​
       
    6. * What did you order?
      Dollmore kid Vora- no faceup
      Pink rabbit ear striped hoodie
      navy leggings
      pink and white striped stockings
      purple letter jacket
      green stripe sneakers
      gold star bracelet
      * When did you order?
      Maybe 3 or 4 days after Christmas.
      * Did you order directly from the company, or through a distributor or dealer?
      I ordered direct from the company.
      * How was the communication?
      Good. Never got any emails, but my questions were answered on their board.
      * How easy was it to pay?
      Yup. Used paypal.
      * How long did it take to ship?
      Maybe four days?
      * Was the quality appropriate for the price, in your opinion?
      The doll was gorgeous! My first, and I love her <3 And the clothes are all well made and adorable, and fit her perfectly.
      * Did the item look like the sales pictures?
      Yes ^^
      * Were you satisfied with the product?
      Yes, very! Great first doll experience! Plus, I got 2 cute shirts and a pair of shoes as a gift!
      * If you weren't satisfied, how did the company solve your problem?
      I...was satisfied.
      * Would you order from this company again?
      Yes, but maybe only occasionally, shipping is a killer there, thank goodness i got it free!
      * Would you buy this company's products second-hand?
      I already did, before I bought direct. The outfit is so cute! Now I'm on the lookout for second hand XP
       
    7. What did you order?
      Clothes, wigs, shoes and other accessories

      When did you order?
      December 16th, 2008

      Did you order directly from the company, or through a distributor or dealer?
      directly from the company

      How was the communication?
      They answered every questions I had very fast.

      How easy was it to pay?
      It was very easy - I used paypal

      How long did it take to ship?
      It took 20 days. Much longer than I expected since I haven't ordered any dolls.(and much longer than people who ordered around the same time reported)

      Was the quality appropriate for the price, in your opinion?
      Yes, definitely

      Did the item look like the sales pictures?
      Yes, all of them did (the bag looks even nicer^^)

      Were you satisfied with the product?
      Yes, I was^^

      If you weren't satisfied, how did the company solve your problem?
      MY only dissatisfaction was the slow shipping - I contacted them about it, and they apologised and shipped it immediately.

      Would you order from this company again?
      Yes I would

      Would you buy this company's products second-hand?
      Absolutely
       
    8. * What did you order?
      2x doll sleeping bag MSD/SD, bird cage, hairband, mirror and pattern book

      * When did you order?
      31 dec 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from company.

      * How was the communication?
      very good as always.

      * How easy was it to pay?
      paypal, so really easy

      * How long did it take to ship?
      shipped out the 3rd of january, arrived january 10th

      * Was the quality appropriate for the price, in your opinion?
      yes always is.

      * Did the item look like the sales pictures?
      just the same ^^

      * Were you satisfied with the product?
      yes

      * If you weren't satisfied, how did the company solve your problem?
      no problems at all

      * Would you order from this company again?
      yes

      * Would you buy this company's products second-hand?
      yes
       
    9. * What did you order?
      Clothing, a wig, and a couple pairs of shoes.
      * When did you order?
      1st Jan 09.
      * Did you order directly from the company, or through a distributor or dealer?
      Direct from the company.
      * How was the communication?
      Fantastic. Answered any questions I had very quickly.
      * How easy was it to pay?
      Paid through Paypal, so quick & easy.
      * How long did it take to ship?
      Not sure on exact days, but I was surprised at how quick it was. Maybe four to five days?
      * Was the quality appropriate for the price, in your opinion?
      Very much so.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Completely.
      * If you weren't satisfied, how did the company solve your problem?
      N/A.
      * Would you order from this company again?
      Yes I would.
      * Would you buy this company's products second-hand?
      Yes.
       
    10. Dollmore to me after 3 years of buying from them:
      great company nice clothes for small prices.
      Tho here me and my bjd friends do have this little thing we call..dollmore quality.
      So do not expect to much duration..in some cases. [It's kinda like H&M great stuff, but in some cases it won't last for ever]

      They have a habit of sending you 1 or 2 item wrong..or forgetting to send you 1 or 2 little thing. But they will send it..directly..or with your next order.

      Besides that..they do have a bit of a translation problem here and there.
      But i haven't had any big trouble because of that so far.

      There resin quality is good,
      and i love them for being dealer for Zaoll,Narsha and Banji's.
      [Because i had problems with dollfair.. and when they took over Narin i was afraid they might steal Gu Mi Jung's dolls too.. <3]


      Order feedback:


      * What did you order?
      Not even sure anymore.. but was end 2008

      * When did you order?
      A Narsha for a friend

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Dollmore

      * How was the communication?
      Bad,
      there was somethign wrong so i couln't directly pay trough paypal.
      Send a e-mail that i will pay them now trough paypal: insert address.

      Then after 2 weeks nothing changed..so i posted on ther Q&A that they didnt comfirm payment. They sned back that they would check it.
      So another week passed.. and i posted a pretty upset post.
      Because to start.. this wasn't my doll.

      They ended up replying... we already send you a invoce.. you didnt pay.

      In the end they thought i send them an email saying i wanted to pay. And send a invoce to my email adress which i used to email them.. thinking it was my paypal. [lol.. not even the paypal in the email *head desk*]


      Told me they didnt send the invoce to the paypal i send in the e-mail but the the address from the e-mail *head desk*

      * How easy was it to pay?
      Well pretty damn hard.. read the question above. @__@

      * How long did it take to ship?
      4 weeks, with body blush.

      * Was the quality appropriate for the price, in your opinion?
      Well i do think Narsha's are wonderful.
      Tho i wasn't happy about the body blush i told the girl who i orderd it for it was better to let dollmore do the body blush instead of me because they can seal it better.
      But then when i was done with her faceup en checked her body before sending her i noticed the body blush was already slichtly damaged.
      While i only posed her ones for her owner to see her standing.
      Payed 55 usd for that >:/

      * Did the item look like the sales pictures?
      Erm..no but she looked better.

      * Were you satisfied with the product?
      Yes besides the Blush

      * If you weren't satisfied, how did the company solve your problem?
      I did contact them. But they said they couldn't refund because body blush can be damaged if you handle it to rough.. and it was perfect when i unpacked her.
      Can't blame them there >__< [i did re-seal the body]

      * Would you order from this company again?
      Yes, besides the blush..but im not planing on ever ordering faceups or body blush from them again...their stuff is great.

      * Would you buy this company's products second-hand?
      Yes... lol.

      --------------------------------------------------------------------------+

      * What did you order?
      During the event.. the 26th

      * When did you order?
      2 Narshas and a lot of clothing

      * Did you order directly from the company, or through a distributor or dealer?
      Directly

      * How was the communication?
      Didn't have to cummunicate.
      But i did post that i made my payment with my paypal address under it in capslock.

      * How easy was it to pay?
      Easy :B

      * How long did it take to ship?
      less then a week

      * Was the quality appropriate for the price, in your opinion?
      Yes! We had free shipping, 2 dolls and a whole pile of gifts.

      * Did the item look like the sales pictures?
      Yes, but again the Narshas look better in real.
      [Dollmore doesnt take good doll photo's]

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Dolls yes, clothing ..probably not
       
    11. * What did you order? Lots of clothes and a carrying case
      * When did you order? Jan. 10th
      * Did you order directly from the company, or through a distributor or dealer? Directly from the company
      * How was the communication? excellent
      * How easy was it to pay? very easy if you use paypal
      * How long did it take to ship? It shipped on the 15th 5 days later
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? I bought a carrying case, its a bit more off white then the pictures showed but its quality is good.
      * Were you satisfied with the product? Yes very much
      * Would you order from this company again? Absolutely! I had originally bought a carrying case that was too big, 70cm, for my SD sized doll. I told Dollmore about 4 days after I ordered I wanted the 60cm sized one and even though they just taken my package to the post office they called EMS and had my package brought back to them so they could give me the correct sized one. They also gave me store credit for the difference.
      * Would you buy this company's products second-hand?
      Depending on the condition of the item
       
    12. * What did you order?
      clothes, shoes, wigs, sunglasses, accessories

      * When did you order?
      multiple times from 2006 till 2008

      * Did you order directly from the company, or through a distributor or dealer?
      from dollmore

      * How was the communication?
      satisfactory

      * How easy was it to pay?
      entirly too easy

      * How long did it take to ship?
      around a month

      * Was the quality appropriate for the price, in your opinion?
      yes

      * Did the item look like the sales pictures?
      yes

      * Were you satisfied with the product?
      yes

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      yes and I do ;)

      * Would you buy this company's products second-hand?
      yes
       
    13. * What did you order?
      SD size underwear, MSD white chain trousers, MSD petal dress
      * When did you order?
      11th January 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Direct from the company
      * How was the communication?
      Gave me invoice, told me when it was shipped, great :3
      * How easy was it to pay?
      Through paypal as soon as receiving invoice, quicj and easy
      * How long did it take to ship?
      Sent out after two days, received in a week
      * Was the quality appropriate for the price, in your opinion?
      Indeed so ^^
      * Did the item look like the sales pictures?
      They did
      * Were you satisfied with the product?
      Oh yes, they are lovely
      * Would you order from this company again?
      If they have something else I need yes
      * Would you buy this company's products second-hand?
      Never thought about it, but if I need them, why not
       
    14. What did you order?
      3 pairs of eyes and a hat.

      When did you order?
      Jan 15-16-ish 2009

      Did you order directly from the company, or through a distributor or dealer?
      directly from company

      How was the communication?
      I didn't have to talk to them, but the invoice came the next day.

      How easy was it to pay?
      Paypal's my buddy.

      How long did it take to ship?
      Fast. 6-7 days--that's about 4 business days 'cause they shipped it over the weekend. ^-^

      Was the quality appropriate for the price, in your opinion?
      Yup.

      Did the item look like the sales pictures?
      Yes, the eyes look even more stunning in my doll. The hat's a little longer than I expected.

      Were you satisfied with the product?
      Yes, more than I had originally thought.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes...and I'm planning to too.

      Would you buy this company's products second-hand?
      Yeah.
       
    15. * What did you order?
      I ordered a dress for an MSD and a coat for an SD. Both were intended to be Christmas gifts.

      * When did you order?
      December 11, 2008.

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from Dollmore.

      * How was the communication?
      They never responded to my emails, but usually responded to my posts on their message boards within a day.

      * How easy was it to pay?
      They double-billed me. I'd sent payment via PayPal within five minutes of placing my order (with the order number mentioned twice on the message sent with the payment), only to get an invoice for the same amount the next day. It took them a week to determine that yes, I actually had paid them, by which point the dress I'd ordered had gone out of stock.

      * How long did it take to ship?
      They promised me the dress would be back in stock within two weeks (after two weeks of no communication and after I threatened them with a PayPal dispute). Three weeks later, I actually filed the PayPal dispute. Dollmore informed me that the dress I'd ordered was still out of stock, at which point I noted that the dress was listed as in stock on their website and said as much. I got a shipping notice the next day. :roll: I received my items today, forty-four days after placing my order.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Satisfied with the product, not Dollmore's service.

      * If you weren't satisfied, how did the company solve your problem?
      By finally shipping my stuff. :|

      * Would you order from this company again?
      I'm not sure. I've ordered from them before and they had excellent service, but this was a mess.

      * Would you buy this company's products second-hand?
      Yes.
       
    16. * What did you order? Dollmore Eve Body, Clothing, Wig, D Glass Eyes.
      * When did you order? Mid-Jan
      * How was the communication? Good
      * How easy was it to pay? Paypal; Easy
      * How long did it take to ship? A Week.

      * Was the quality appropriate for the price, in your opinion? Everything except the eyes.

      * Were you satisfied with the product? Everything except the eyes, i found them very low quality. Also they made a few of their *usual* mistakes (Left out a $30 wig and sent some items in the wrong color)

      * If you weren't satisfied, how did the company solve your problem?
      They sent out the Items that were completely missed but would only send the right colored items if i was to pay shipping to send the incorrect ones back.. this happens with most orders I place with them.

      * Would you order from this company again? Yes, Even with their mistakes they are a friendly company and always throw in nice gifts.

      * Would you buy this company's products second-hand? Sure.
       
    17. * What did you order? Dollmore kid suntan Pado, 5 pair of acrylic eyes, brush

      * When did you order? Dec. 11

      * Did you order directly from the company, or through a distributor or dealer? directly

      * How was the communication? it was confusing cause of the winter event

      * How easy was it to pay? easy for paypal. for credit card, they wont refund the free shipping.

      * How long did it take to ship? arrived Jan. 14th. about 5 weeks

      * Was the quality appropriate for the price, in your opinion? No, one of the 14mm acrylic eyes cracked within in 2 days.

      * Did the item look like the sales pictures? No, one of my 16mm eyes looked foggy. It didn't look clear like the promo picture.

      * Were you satisfied with the product? yea, kinda but dissapointed.

      * If you weren't satisfied, how did the company solve your problem? n/a

      * Would you order from this company again? yea, i would order dolls again but maybe not the acrylic eyes.

      * Would you buy this company's products second-hand? the dolls, yes.
       
    18. * What did you order?

      • Zaoll Luv Urethane BJD
      * When did you order?

      • 1/18/09
      * Did you order directly from the company, or through a distributor or dealer?

      • Directly from them.
      * How was the communication?

      • Excellent. An internet burp left me with two orders; Dollmore fixed it immediately upon my request.
      * How easy was it to pay?

      • Instant, easy. Paypal invoice, bang bang, we're done.
      * How long did it take to ship?

      • NINE DAYS FROM THEM TO ME! O_O I am SO impressed!!! So speedy!
      * Was the quality appropriate for the price, in your opinion?

      • Absolutely. She's very beautiful sculpt, and yet her jointing system is not at the bleeding edge of poseability. Therefore I find her very fairly priced.
      * Did the item look like the sales pictures?

      • Yep! (Well, I didn't order a faceup, but you get the idea). She's stunning.
      * Were you satisfied with the product?

      • Very much so. This girl just spoke to me. I have a feeling she'll be here a long while.
      • I should also mention that I found an extra pair of eyes and an SD sized top in the box as a free gift. I wasn't expecting that! Delightful.
      * Would you order from this company again?

      • Absolutely.
      * Would you buy this company's products second-hand?

      • Have done so in the past and would do so again. This was my first time buying brand-new from them and I'm delighted.
       
    19. * What did you order?
      A Dollmore Kid Miro with custom face-up and sanded seams, shoes and socks.
      * When did you order?
      On the 31st of december 2008. [It was the 1st in Korea at the time i ordered! X3]
      * Did you order directly from the company, or through a distributor or dealer?
      I bought directly from the company.
      * How was the communication?
      Really good, i like their Q&A board, extra fast answers to my noobish questions.
      I had to order twice since i wanted free shipping with the event, the whole reason i actually kicked myself in the butt to order at the last minute before procrastinating anymore about it.
      * How easy was it to pay?
      I wanted to pay by CC but they sent me a paypal invoice, and since my total had shipping on it, asked them where to pay on their Q&A, they set up a personal arrangement, i put that order in my cart and tried to pay for that, only, the link would not work in firefox. So i had to dig up my Explorer to pay with my credit card.
      * How long did it take to ship?
      It took 19 days from the day i paid.
      * Was the quality appropriate for the price, in your opinion?
      Yes a lot.
      * Did the item look like the sales pictures?
      Actually i was worried about that aspect because i hadn't seen any owner pictures of my doll but she looks exactly like her pictures!
      * Were you satisfied with the product?
      Really much.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes!
      * Would you buy this company's products second-hand?
      Probably if i had only some things i wanted and didn't want to ship it from too far away.