1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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dollndoll feedback (2010)

Jun 8, 2010

    1. DollnDoll Feedback (2010)

      I need feedback on doing a Bank Transfer with DollnDoll. If you used Paypal, it would still be great to have your feedback. Thanks~

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
       
      #1 muffinmeadow, Jun 8, 2010
    2. * What did you order?

      Dollndoll Spade Valentine, make up, white skin.

      * When did you order?

      December 2009.

      * How was the communication?

      The communication was fast. I e-mailed them several times over concerns and they responded within two days.

      * How easy was it to pay?

      Very easy! I used paypal and the transaction went smoothly.

      * How long did it take to ship?

      Four weeks from the day my payment went through.

      * Was the quality appropriate for the price, in your opinion?

      This is my main problem. I did not think the quality was good. The head was broken when I received it and I got a new one but there weren't any ways to attach the back to the front except for a weak magnet. The make up chipped off almost immediately and I hardly moved the doll at all. The bottom of his feet stained immediately as well and he only sat on my shelf and wasn't moved around much.

      * Did the item look like the sales pictures?

      Yep! Exactly! They even gave me a wig with it. ^^

      * Were you satisfied with the product?

      Yes and no. My doll is very cute and I love him. The head model is very satisfactory but the body and make up were not satisfactory at all. The torso is made out of one hunk of resin, not two parts, and it is very heavy and extremely difficult to string. He doesn't want to stand up at all for me, even when wearing shoes. When I first received him his head was broken and a month after that problem was resolved the make up chipped off.

      * If you weren't satisfied, how did the company solve your problem?

      The only problem I attempted to have solved was when the back of his head arrived broken. They were very good about sending me another back to the head, free of cost, including free shipping. I never tried to have the body and face up issues resolved, however.

      * Would you order from this company again?

      I don't really think that I will order from them again to be honest. Though they were very helpful with the one problem I did have, I still had many problems that would have taken quite a lot of effort to resolve.
       
      #2 GreenPetalDaisy, Oct 19, 2010
    3. * What did you order? Spade Ann
      * When did you order? Nov 8
      * How was the communication? very good
      * How easy was it to pay?       a bit confusing but it got cleared up, just paypal!
      * How long did it take to ship? they shipped her in 5 weeks or payment
      * Was the quality appropriate for the price, in your opinion? very well worth the price
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes!
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? of course!
       
      #3 Ceri, Dec 20, 2010