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Dollshe Feedback

May 26, 2010

    1. Dollshe Feedback

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. What did you order?
      5 pairs of Urethane eyes. But I ordered during the event, so I received 10 pairs of eyes.

      When did you order?

      If not mistaken, around late of October.

      How was the communication?
      Communication was good. They try to reply quickly and they are extremely polite!

      How easy was it to pay?

      Easy! Paid by Paypal.

      How long did it take to ship?
      They said they will ship the completed eyes to me first and they will ship the remaining pair later. They ship the completed eyes on 7th of May if not mistaken. And they ship the remaining pair on the 17th of May.

      Was the quality appropriate for the price, in your opinion?
      Very! The quality of the eyes are gorgeous!

      Did the item look like the sales pictures?

      Yes and no. Some eyes do look like in the sales picture, a few of them look different from what we hope.

      Were you satisfied with the product?

      Very!

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?

      I definitely will! I'm planning to order from them again. More eyes. *__*

      Would you buy this company's products second-hand?
      Why not. :3
       
    3. * What did you order?

      12mm Sky Blue urethane eyes

      * When did you order?

      Sept. 7, 2010

      * How was the communication?

      Fantastic! Their new website makes ordering and asking questions a breeze!

      * How easy was it to pay?

      Easy as pie. I paid with PayPal.

      * How long did it take to ship?

      LESS THAN A WEEK. I'm still stunned. I previously ordered urethane eyes from them in '09 and it took 2-3 months to ship. This time they shipped my order after only 5 days. I don't know if the eyes I ordered happened to be already made or what but WOW. I'm so used to urethane eyes taking weeks/months/etc. and this was a pleasant surprise!

      * Was the quality appropriate for the price, in your opinion?

      Even more so. Pictures can't do their eyes justice.

      * Did the item look like the sales pictures?

      They are even more gorgeous in person.

      * Were you satisfied with the product?

      EXTREMELY.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Yes!

      * Would you buy this company's products second-hand?

      Yes, if the eyes were like new.
       
    4. What did you order?
      Two GO for Dollshe eyes.

      When did you order?
      July and August

      How was the communication?

      Fantastic!

      How easy was it to pay?
      Very easy!

      How long did it take to ship?
      4-6 weeks.

      Was the quality appropriate for the price, in your opinion?
      the quality was fantastic and the price extremely reasonable.

      Did the item look like the sales pictures?
      Almost identical.

      Were you satisfied with the product?

      Very satisfied, as were the participants in my orders.
      August - September order had the wrong color eyes sent, but Dollshe said they would send the correct eyes to the participant. No extra charge for shipping.

      If you weren't satisfied, how did the company solve your problem?
      Dollshe is shipping the eyes directly to the participant who's eyes were wrong.

      Would you order from this company again?

      Yes. I will run group orders for them as often as I can. :)

      Would you buy this company's products second-hand?
      Definitely. But not their old style eyes. I don't find them to be as nice as their new eyes. :)
       
    5. What did you order?
      DS18M body (trough the Dollstown's board)

      When did you order?
      April 17

      How was the communication?
      Communication was great! They are always very polite and attentive to customer.

      How easy was it to pay?
      Very easy. Paid by Paypal.

      How long did it take to ship?
      It took about 4 weeks, very fast!

      Was the quality appropriate for the price, in your opinion?
      Absolutely! The quality of this body is excelent.

      Did the item look like the sales pictures?
      Yes, exactly like the picture.

      Were you satisfied with the product?
      Very satisfied!

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Definitely! Dollshe Craft is my favorite.

      Would you buy this company's products second-hand?
      I already have, so yes ^^
       
    6. * What did you order?
      a pair of 16mm eyes
      * When did you order?
      september, 2010
      * How was the communication?
      Good. They don't send an invoice for payment (you must go to your paypal page yourself and pay), they send a confirmation email of the order then a tracking number once the order is sent.
      * How easy was it to pay?
      Very easy with paypal.
      * How long did it take to ship?
      A week (I'm in Europe!). ^^/
      * Was the quality appropriate for the price, in your opinion?
      Yes, the eyes are magnificent.
      * Did the item look like the sales pictures?
      Not exactly, the color is slightly different. But I checked customers' pictures for reference before ordering. And the size is different too, smaller (a 16mm for them corresponds to 14mm for other companies). But I knew this before ordering.
      * Were you satisfied with the product?
      With the product, very! But not with the packaging which arrived completely crushed. Fortunately, no damages.
      * If you weren't satisfied, how did the company solve your problem?
      /
      * Would you order from this company again?
      I'd like to if I can!
      * Would you buy this company's products second-hand?
      yes.
       
    7. * What did you order?
      Saint head, oriental skin with both OE and SA faceplates, no faceups, no aesthe restoration. ($197.24, including shipping to Canada.)

      * When did you order?
      February 15, 2011

      * How was the communication?
      Communication was through My Account and Order Status. Updated very promptly at every step.

      * How easy was it to pay?
      Very easy. Once I placed my order I was redirected to the Paypal website where my invoice was waiting, and then back to Dollshe when I'd paid it, with the status already updated to show my completed payment.


      * How long did it take to ship?
      Shipped from Dollshe on February 16, 2011 ( :O ) arrived to me on February 22, 2011. Probably would've been even faster but for the Statutory Holiday on Monday. 3 business days to ship!

      * Was the quality appropriate for the price, in your opinion?
      Dollshe's quality, as always, is completely outstanding. Very much worth the price I paid.

      * Did the item look like the sales pictures?
      Exactly, and I really appreciate that Dollshe has blank pictures up on their website along with the faceup pictures.


      * Were you satisfied with the product?
      Totally, utterly in love. ^_^


      * If you weren't satisfied, how did the company solve your problem?
      N/A


      * Would you order from this company again?
      Already planning on it, actually.


      * Would you buy this company's products second-hand?
      My first Dollshe head was actually second hand, so I'd absolutely buy second hand if the price was right. If the price was close to the Dollshe price, though, I'd almost rather order straight from the source, if available!
       
    8. * What did you order?
      Several pairs of Dollshe eyes in a group order.

      * When did you order?
      Payment was confirmed January 30.

      * How was the communication?
      Good. I kept up on the order through the order page.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      The order was shipped February 16 and arrived on the 19th.

      * Was the quality appropriate for the price, in your opinion?
      Yes! These were my first real urethane eyes and they are gorgeous! Depth, color and clarity (as well as a relatively quick turnaround time) are all well worth the price. The only thing I don't like is that if you look at them funny they'll get scratched... you have to be careful!

      * Did the item look like the sales pictures?
      For the most part. One pair of eyes I ordered are a bit darker than in the photo, but of course it's due to monitor vs. real life.

      * Were you satisfied with the product?
      I am very happy with Dollshe eyes.

      * Would you order from this company again?
      Yes! I hope to make another order in the near future.

      * Would you buy this company's products second-hand?
      If I can find them... Dollshe eyes rarely turn up in the secondhand market.
       
    9. * What did you order?
      Pure Body Saint and SA head in Orientalskin (no aesthe)

      * When did you order?
      Placed order December 8, 2010; completed layaway January 12th, 2011

      * How was the communication?
      Relatively quick; but was always a very general response until September of 2011, when they actually got to my order.

      * How easy was it to pay?
      Very easy, through Paypal

      * How long did it take to ship?
      Took almost eight months for preparation.
      Once they told me they started working on my order, it shipped in less than two weeks from my Before Shipping notice. Of course, I'm sure they had been prepping my order before they changed my status, so I have no idea how long they were actually working on it.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! I was actually a little shocked at how perfect he is - Dollshe takes their work quality very seriously.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Very much!

      * Would you order from this company again?
      Possibly. But probably not, as I already have the mold I wanted from them.

      * Would you buy this company's products second-hand?
      As far as quality based on Dollshe's performance, yes.
      But I don't think I would. I find that most Dollshe dolls are kind of over-priced in the second-hand market, even based on their normal, non-sales pricing.
       
    10. * What did you order?
      Several pairs of eyes for a group order

      * When did you order?
      october 16, 2011

      * Did you order directly from the company, or through a distributor or a dealer?
      Directly from the company

      * How was the communication?
      good. I recieved an mail forconfirmation of my order and another one for the shipping & tracking.

      * How easy was it to pay?
      Very easy (paypal)

      * How long did it take to ship?
      The order took 2 months and 15 days to be completed. Then the shipping took 4 days from Korea to France with EMS.

      * Was the quality appropriate for the price, in your opinion?
      Yes! The eyes are wonderful.

      * Did the item look like the sales pictures?
      Yes, except one color which was not exactly the same.

      * Were you satisfied with the product?
      Yes, they are high quality items and were well-packed.

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Depends on their condition but why not?

      * Any additional words/thoughts on this company?
      I wish the time they took to make urethane eyes was clearly stated on the site. And which pairs are in stock or not. It's a little confusing when your first order takes 1 week and the second 2 months and a half.
       
    11. * What did you order?
      Dollshe Pure Orijean in pale tan with SA Faceplate as well.
      * When did you order?
      02-11-2011.
      * How was the communication?
      Fine.
      * How easy was it to pay?
      With paypal it's always easy.
      * How long did it take to ship?
      3 months (it got home on Feb. 14th, 2012, I guess he's in love UXD).
      * Was the quality appropriate for the price, in your opinion?
      Yes, the price was very cheap with the sale and even if the doll does have marbling and sanding marks, I think it's right for the price I payed.
      * Did the item look like the sales pictures?
      Oh, god, thank goodness it didn't! The pictures Dollshe has for their dolls are horrible with those ugly face ups >< It was GREAT IRL! <333
      * Were you satisfied with the product?
      Yes, I was. I love my doll!
      * If you weren't satisfied, how did the company solve your problem?
      The only thing I'm not comfortable with is THE WAITING TIME. I know I've been really lucky since I just waited a few months, but I still think waiting 3 months for a doll is too much.
      * Would you order from this company again?
      No, I don't like having twice the same body or waiting too long.
      * Would you buy this company's products second-hand?
      Mmm... not sure.
       
    12. * What did you order? 2 pairs of eyes
      * When did you order? January 2nd
      * How was the communication? Excellent - I received order and shipping notification. In the past when I've contacted them directly they've always been polite and quick in their responses
      * How easy was it to pay? Very easy - I used PayPal
      * How long did it take to ship? 2 months and several days
      * Was the quality appropriate for the price, in your opinion? Definitely. Dollshe eyes are incredibly expressive and lifelike
      * Did the item look like the sales pictures? Yes
      * Were you satisfied with the product? Very satisfied
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Definitely. I will probably buy Dollshe eyes for any future dolls I bring home
      * Would you buy this company's products second-hand? Yes
      * Any additional words/thoughts on this company? I'm in agreement with Algesiras' comment - the wait times are not made clear on the Dollshe website. I waited several days for my first order to ship out and this time I waited over two months. Luckily I saw Algesiras' comment in this thread while I was waiting, so I wasn't worried about receiving my order, but there is no indication on the site about which eyes will take months to ship and which will take a few days. The website actually says it takes about a week to make a pair of eyes - so with my first order I assumed this was roughly how long the eyes would take to ship out. I don't mind waiting, I just wish there was some way of knowing in advance which eyes will take this long to make.
       
    13. * What did you order?

      DollShe Rosen FS DS18m Purebody [Blank] and 2 pairs of Eyes

      * When did you order?

      May 5, 2011

      * How was the communication?

      Very good actually.

      * How easy was it to pay?

      Credit card via PayPal

      * How long did it take to ship?

      Ten Months

      * Was the quality appropriate for the price, in your opinion?


      Absolutely

      * Did the item look like the sales pictures?

      Yes

      * Were you satisfied with the product?

      Very

      * If you weren't satisfied, how did the company solve your problem?

      The only thing I did not like is the very long waiting time. They are nice and answer my questions promptly.

      * Would you order from this company again?

      Yes.

      * Would you buy this company's products second-hand?

      I don't buy second-hands in general. This counts with dolls I buy as well, regardless of companies. Even if it's my grail doll and have the funding. My answer will always be no
       
    14. * What did you order? June 1st
      * When did you order? One pair of eyes
      * How was the communication? Good :)
      * How easy was it to pay? Very easy, went right through paypal.
      * How long did it take to ship? Ten days. The website estimate was actually right. I was surprised.
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? Absolutely...the eyes are beautiful.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? yes
       
    15. Negative feedback, I'm very disappointed.


      * What did you order? 3 pairs of eyes

      * When did you order? 10/24/13

      * How was the communication? At first it was good, after receiving my eyes and having some problems, I haven't heard from them ****edit: they gave me a refund for one pair of eyes (the ones with the wrong size that were also defective)

      * How easy was it to pay? easy

      * How long did it take to ship? 1 week
      * Was the quality appropriate for the price, in your opinion? Two of them look fine...for a $45 pair of eyes I wouldn't expect less. The third one came in the wrong size and was defective (a bad batch)

      * Did the item look like the sales pictures? yes

      * Were you satisfied with the product?
      NO NO NO. I received the wrong size for one pair and on top of that, they came defective. The irises had some weird marks and weren't the same size. The other 2 pairs didn't fit my dolls, it looks like these eyes run small. The eyes were in 20mm, my doll wears that size well but somehow, the dollshe eyes left horrible spaces, same with another pair in 12mm, it looked like it was 10mm instead. Dollshe should state on their page about the sizes discrepancies. Needless to say, my dolls went back to their old, cheap glass eyes. While the other two eyes are put on sale and the defective one was thrown to the garbage.

      * If you weren't satisfied, how did the company solve your problem? Very disappointed with this company. It was my first time and it will be my last time. They gave a refund for the defective/wrong size eyes but I wish I hadn't ordered any of them.

      * Would you order from this company again? NO.

      * Would you buy this company's products second-hand? NO.

      Edit: I wrote that above when I was very mad. I have since ordered from Dollshe again and received great service, they haven't messed up with my order again (it could help that every time I order I send them a message asking them to revise the order well before shipping)
       
      #15 yumi~, Nov 9, 2013
      Last edited: Oct 11, 2016
    16. I am not sure if this is the right place for this remark. Please move or redirect my post if appropriate.

      I just went to visit the Dollshe website for the first time and I'm finding it practically unnavigable. The design is pretty but it's hating Safari with a trackpad on OS X.

      I suppose this is feedback, of a sort.

      Tips are welcome. Please feel free to send a PM; thanks.
       
    17. There doesn't appear to be a newer Dollshe feedback thread than this (which seems hard to believe) if I missed it, please re-locate my post.

      super amazing POSITIVE feedback!!

      Details since my order was unusual:
      I needed an ebony OE faceplate to go with a SA Rosen. I messaged Dollshe asking to buy one, expecting the usual 'that is impossible' I get every time I message a bjd company about a part not officially listed for sale as a separate piece. Dollshe surprised me by not only saying yes I could, but due to age my Rosen may not match, so they requested I send my current face plate and they would try to match it as close as possible. I was beyond floored, I would have felt lucky just to get 'yes' I never would have dreamed to be offered such generous service. So I shipped them my faceplate July 17th, I got a reply July 25th that they had it and they would contact me when my new plate was ready. I figured I was in for a long wait, so I settled in, but the box arrived yesterday Aug 8th! (I didn't get notice that he shipped but that's really never been a problem for me.) This has to be the shortest wait I've EVER had with a company. The color match isn't 100% but it is very very close, and with dark colors being as hard as they are to cast, I am seriously impressed. They also kindly replaced his SA head's missing magnet for me. I'm really just elated with Dollshe.

      * What did you order?
      An OE faceplate for an ebony Rosen

      * When did you order?
      I'm officially calling it July 25th 2014 (I started talking to their rep before then, but that's when my faceplate arrived in Korea)

      * How was the communication?
      AMAZING. This order was done entirely through talking with their rep, all the replies were fast, friendly, and their English is really good. I felt very assured that we were understanding each other perfectly. I started the messages on their Q&A but their website changed over in the middle of our discussion, and the board with our conversation wasn't accessible. They switched to email only without missing a beat and assured me our conversations had been saved and could be referenced if needed.

      * How easy was it to pay?
      very easy, used paypal

      * How long did it take to ship?
      14 days, he arrived on August 8th

      * Was the quality appropriate for the price, in your opinion?
      The price was reasonable for the quality of not only the product but the service I received

      * Did the item look like the sales pictures?

      yes

      * Were you satisfied with the product?
      I would say not just satisfied but delighted

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      IN A HEARTBEAT!

      * Would you buy this company's products second-hand?
      yes
       
    18. Dollshe Feedback


      * What did you order?
      - Hound (OE+SA+IM) on 18M Pure body.
      - Saint OE Head.

      * When did you order?
      - 25 oct. 2014

      * How was the communication?
      - good. I received a confirmation email where I put the order.
      Also, they are quick to respond to inquiries on their website.

      * How easy was it to pay?
      - Easy : Paypal.

      * How long did it take to ship?
      - 2 Months.

      * Was the quality appropriate for the price, in your opinion?
      - Absolutely ! Dollshe dolls are beautiful ! :)

      * Did the item look like the sales pictures?
      - Yes, they're even better in real !

      * Were you satisfied with the product?
      - Yes.

      * If you weren't satisfied, how did the company solve your problem?
      ///

      * Would you order from this company again?
      -Maybe yes.

      * Would you buy this company's products second-hand?
      - If in good condition, yes.
       
    19. * What did you order?
      2 Saint heads, one Pale, the other Fresh
      * When did you order?
      October 3, 2015
      * How was the communication?
      I got a confirmation of my order very quickly after paying. Got a tracking number 5 days before delivery
      * How easy was it to pay?
      Easy PayPal
      * How long did it take to ship?
      6 weeks
      * Was the quality appropriate for the price, in your opinion?
      Yes, they were on sale.
      * Did the item look like the sales pictures?
      Yes, exactly
      * Were you satisfied with the product?
      Yes, no flaws at all
      * Would you order from this company again?
      I might. Their product line has changed, but it is evolving so we will see what they come up with.
      * Would you buy this company's products second-hand?
      I have that is why I ordered new ones too.
       
    20. * What did you order?
      Dollshe fashion David in copper oriental resin

      * When did you order?
      December 2014

      * How was the communication?
      Slow. I didn't contact the company much as they already had a huge backlog of questions to answer and were putting out comments via blog posts.

      * How easy was it to pay?
      Paypal - so super easy!

      * How long did it take to ship?
      Over 11 months

      * Was the quality appropriate for the price, in your opinion?
      Quality? Yes. Absolute perfection.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes. As much as I could be after nearly a year wait!

      * If you weren't satisfied, how did the company solve your problem?
      The company provided a 30% expirable coupon to those who waited so long.

      * Would you order from this company again?
      I have since, but probably not again until they come up with better business practices. My new order has a very open ended shipping schedule, apparently! This company is not for the faint of heart. If you want a company with a very solid and respectable delivery schedule this is NOT the company for you. The product will eventually be phenomenal... once you get it.

      * Would you buy this company's products second-hand?
      Yes!