1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Dollslife Russia Feedback (2009)

Oct 1, 2009

    1. Dollslife Russia Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!

      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
      ​
       
      #1 Captain Lanta, Oct 1, 2009
    2. * What did you order?
      DollZone Ivan - fullset.

       * When did you order?
      August 10, 2009

      * Did you order directly from the company, or through a distributor or dealer?
      I ordered through Dollslife as they are the only agents able to sell DZ Ivan.

      * How was the communication?
      I dealt with Xenia, the manager of Dollslife. She was absolutely wonderful the entire time! Extremely helpful, understanding and friendly - and her English is very good, too. Dealing with Xenia and Dollslife was some of the most pleasant buyer-seller communication I've ever experienced, BJD-related or otherwise.

      * How easy was it to pay?
      It was somewhat easy; I used Western Union and there was an error on their part that resulted in having to wait an extra day for payment to be confirmed, but that's all.

       * How long did it take to ship?
      DZ shipped Ivan out after only 39 days ((including weekends)) and Xenia kept me updated every step of the way til then - including a tracking number.

      * Was the quality appropriate for the price, in your opinion?
      Yes! He is an absolutely gorgeous doll and the fullset is really something to behold.

      * Did the item look like the sales pictures?
      Very much, it was just about spot on. The faceup is slightly pinker than the photos, probably due to editing, but it's not really an issue.

      * Were you satisfied with the product?
      Extremely!

      * Would you order from this company again?
      This was my first time going through Dollslife and I must say, I'm so extremely impressed that should I need to order through them again, I would. No hesitation.

       * Would you buy this company's products second-hand?
      Sure, if it was in good condition and coming from a reliable seller.
       
      #2 Captain Lanta, Oct 1, 2009