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Dollstown Feedback (2009)

Dec 17, 2008

    1. Dollstown Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?​
       
    2. * What did you order?
      One boy and one girl Estella head
      * When did you order?
      3/3/09
      * Did you order directly from the company, or through a distributor or dealer?
      through dollstown.com
      * How was the communication?
      Excellent communication, courteous and polite.
      * How easy was it to pay?
      Very easy through PayPal
      * How long did it take to ship?
      one week
      * Was the quality appropriate for the price, in your opinion?
      Very much
      * Did the item look like the sales pictures?
      Even better
      * Were you satisfied with the product?
      Yes, their products are very well made.
      * Would you order from this company again?
      Yes
       
    3. * What did you order?
      A 7 year old girl body and Arin head in paleskin.

      * When did you order?
      Ordered 2009-03-05.

      * Did you order directly from the company, or through a distributor or dealer?
      I ordered directly from DT.

      * How was the communication?
      Excellent. A couple of messages were generic responses that were copied/pasted, but that's to be expected and didn't spill over into problem resolution portions of the communication.

      * How easy was it to pay?
      This is where it gets tricky. I initially tried to pay with a wire transfer and after a week or so of it not being received I checked with my bank and found out that they had switched the phone number and account number when typing it into their computer and had lost my money somewhere in Korea. Anjonghak of DollsTown was of immense help in trying to get this fixed, and contacted her bank in Korea several times over the following week to help figure things out, and was always quick to respond to my questions and updates. We eventually arranged with her bank to have the wire transfer sent back and I ended up setting up a paypal account and paying with that instead since I didn't want to give my bank a second chance to have a finger fumble. With all the drama, I ended up actually paying on 03-27.

      * How long did it take to ship?
      The doll shipped on 03-29 (very quickly, since it was stated it could take a week) and arrived 04-02, so roughly 3 to 4 days for shipping.

      * Was the quality appropriate for the price, in your opinion?
      The doll's quality is very good, and the price definately reflects that, so I'd say it is appropriate pricing for what you get.

      * Did the item look like the sales pictures?
      This is one of the things I like about DollsTown, they are definately not afraid to show off their dolls. They had a huge number of sales pictures of the doll and the out-of-the-box appearance was accurately reflected. I will note that some of the poses they show the doll in are possibly unrealistic without wiring/sueding/stands..

      * Were you satisfied with the product?
      Very satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      I was satisfied, but it's worth mentioning that with the stress of going back and forth to my bank trying to resolve the aforementioned payment fiasco, it could easily have soured my feelings towards the whole matter if DollsTown hadn't been so supportive throughout, so they worked to make sure that satisfaction was there.

      * Would you order from this company again?
      I was very pleased with the doll and the service, and I will definately consider them if I ever decide I need another doll.


      One more quick thing to mention. DollsTown packages the dolls ridiculously well, with bubblewrap filling the entire box that isn't already occupied by doll/pillows/etc. They even wrapped bubblewrap around some strips of velcro tape they sent along and a big blob of it around the eye putty (which I almost didn't find since I thought it was just bubblewrap with nothing in it).
       
    4. I ordered a Dollstown Elf body from Dollstown. The communication was excellent. Payment was easy via Paypal. And shipping time was very quick and as promised. The body is beautiful and poses like a dream. And the box was stuffed full of bubble wrap. They even sent some eye puttee and wig velcro.:)
      I wish every doll company was this good.:)
      I will definitely be ordering again from Dollstown.
       
    5. * What did you order?
      Dollstown Elysia 15 girl body in freshskin

      * When did you order?
      20th April 2009

      * Did you order directly from the company, or through a distributor or dealer?
      Direct order (layaway)

      * How was the communication?
      Excellent - all messages were answered within 24 hours

      * How easy was it to pay?
      Very straightforward. Paypal

      * How long did it take to ship?
      3 days!!! Got notification that doll was sent on the 9th June, she arrived 12th June :)
      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Very happy

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes!

      * Would you buy this company's products second-hand?
      Yes

      Additional - Excellent, friendly service - wouldn't hesitate to buy from again. Recommended :)
       
    6. What did you order?
      A 15 girl body in oriental skin.

      When did you order?
      On June 27th, 2009.

      Did you order directly from the company, or through a distributor or dealer?
      Direct from company.

      How was the communication?
      Very good, replies were fast and friendly.

      How easy was it to pay?
      Easy with Paypal.

      How long did it take to ship?
      Two weeks!

      Was the quality appropriate for the price, in your opinion?
      Definitely.

      Did the item look like the sales pictures?
      Ditto.

      Were you satisfied with the product?
      Very much so!

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Definitely.

      Would you buy this company's products second-hand?
      No, but that's only because I don't like second-hand dolls as a whole :)
       
    7. * What did you order?
      Seola 7yr old head and body in paleskin with custom faceup.

      * When did you order?
      Couple of months ago

      * Did you order directly from the company, or through a distributor or dealer?
      Direct from DT

      * How was the communication?
      Fast, polite and clear

      * How easy was it to pay?
      Amazingly easy. I used layaway and made about 5 payments over a month or so. Each payment was acknowledged and my remainder amount stated.

      * How long did it take to ship?
      Wowee, like 3 days! It was actually 3 days earlier than the guaranteed arrival date. EMS.

      * Was the quality appropriate for the price, in your opinion?
      Yes, very professional.

      * Did the item look like the sales pictures?
      Yep.

      * Were you satisfied with the product?
      Very.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely. I am super impressed with the whole transaction.

      * Would you buy this company's products second-hand?
      I'm trying, but no one wants to part with them!!!
       
    8. * What did you order? SD13 body in fresh skin for my floating head
      * When did you order? 31.07. 2009
      * Did you order directly from the company, or through a distributor or dealer? directly through dollstown
      * How was the communication? very good. Nice, clear and polite.
      * How easy was it to pay? easy through paypal
      * How long did it take to ship? it took about two weeks to get ready to ship. She was shipped on 18th of august and arrived here this monday because customs took some time. So she didn't even take a month.
      * Was the quality appropriate for the price, in your opinion? Yes! The pictures on their site don't catch their beauty and detail. :)
      * Did the item look like the sales pictures? Even better.
      * Were you satisfied with the product?
      completely. It fits perfectly to the head, was nicely packed with lots of bubble wrap and I also got some velcro and eye putty. ^^
      * If you weren't satisfied, how did the company solve your problem? ---
      * Would you order from this company again?
      I would.
      * Would you buy this company's products second-hand? I also woulddepending on the condition.

      Laoky
       
    9. * What did you order?
      DT 15Boy hand part
      * When did you order? Aug 3, 2009
      * Did you order directly from the company, or through a distributor or dealer? From dollstown.com
      * How was the communication? great
      * How easy was it to pay? very easy
      * How long did it take to ship? exactly the shipping time quoted
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? very much so
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand?
       
    10. * What did you order?
      Elysia with a 15 body (Freshskin), a Rhea head, and eyes

      * When did you order?
      October 28, 2009

      * Did you order directly from the company, or through a distributor or dealer
      Directly from Dollstown

      * How was the communication?
      I had some trouble with their website when I placed my order so I emailed them. They answered my email immediately and kept me informed about the status of my order. They were super friendly and helpful.

      * How easy was it to pay?
      Super easy, via PayPal.

      * How long did it take to ship?
      Two weeks.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. Dollstown makes remarkable, gorgeous dolls.

      * Did the item look like the sales pictures?
      Even better.

      * Were you satisfied with the product?
      Absolutely yes.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I'm already planning my next order. I plan to order several DT dolls over the next couple of years.

      * Would you buy this company's products second-hand?
      Yes, I already have and would again. However, I prefer to buy directly from the company to show my support for them.
       
    11. * What did you order?
      Seola 7 and Daisy 13
      * When did you order?
      December 13 for Seola, then added Daisy to the order on the 17th.
      * Did you order directly from the company, or through a distributor or dealer?
      Company
      * How was the communication?
      Very pleasant.
      * How easy was it to pay?
      Easy - Paypal
      * How long did it take to ship?
      The two dolls shipped the 22nd
      * Was the quality appropriate for the price, in your opinion?
      Absolutely
      * Did the item look like the sales pictures?
      Even better
      * Were you satisfied with the product?
      These are the most beautiful dolls I've ever seen. (so yes, haha)
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I can't wait to!
      * Would you buy this company's products second-hand?
      Yes.

      :goldstarIt's obvious AnJonghaK takes the utmost pride in his artwork and his dolls. Just awesome sculpts and quality.