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Dolly Planet / KOK Doll Collection / mskokokok888 (eBay ID)

May 15, 2019

    1. Service feedback thread for Ms. Koko, who has both an online shop and an eBay store.

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?
       
      #1 honeyedbiscuit, May 15, 2019
    2. This review is my first order for Dolly Planet, but I will not order from them again. I have left a second review below.

      What did you order?
      I ordered a Maskcat Doll Gladys from Ms. Koko's eBay shop. She is an official dealer for many doll brands including Maskcat Doll, Myou Doll, and Doll Legend, who has both an online shop as well as an eBay store.

      When did you order?
      I placed my order on November 21, 2019.

      How was the communication?
      Communication was great! When I would email Ms. Koko to ask on the status of my order, she responded promptly, within 24 hours.

      How easy was it to pay?
      Very easy. I paid through eBay using PayPal.

      How long did it take to ship?
      Maskcat Doll was delayed by almost 3 months. As such, my order took a bit under 6 months to ship since the doll had to be made. Gladys got to me very quickly via EMS, in less than 5 days.

      Were there any missing or broken items in your order?
      None. The doll was carefully packaged with utmost care. Her limbs were wrapped with bubble wrap. The company doll box is a wooden box that was wrapped in a layer of bubble wrap and placed into a cardboard box and then a poly mailer.

      If there were any problems with your order, how did the company handle them?
      N/A

      Would you order from this company again?
      100% yes! I actually placed a second order with her for smaller items. I didn't realize that Ms. Koko had an online shop until I made my payment. She carries small iris glass eyes (Beetles), which I adore. The entire ordering process was simple through her shop; I would not hesitate to purchase from her again.
       
      #2 honeyedbiscuit, May 15, 2019
      Last edited: Jul 15, 2022
    3. * What did you order? Two wigs, 2 pairs of eyes and 2 shirts
      * When did you order? 10/7/2020
      * How was the communication? Nothing yet, but what was a conformation of order. Never heard order had shipped and found two items not shipped so contacted them for refund.
      * How easy was it to pay? Paypal
      * How long did it take to ship? 21 days
      * Were there any missing or broken items in your order? Yes two shirts that cost me $28 each plus whatever increase on shipping was.
      * If there were any problems with your order, how did the company handle them? Waiting to hear
      * Would you order from this company again? Probably not, seeing as they never said order shipped or that they didn't have shirts.

      ** After filing a claim on missing shirts with Paypal I was finally contacted by Dolly Planet. They said I can either get refund or shirts and I opted for shirts. Now keep in mind they said shirts weren't even started yet. So They not only sent the wigs and eyes before shirts but they also didn't tell me they would do this. Most companies wait for everything to be done and ship all together. Why this company chose to send items in 2 orders and not wait let alone not tell me anything they were doing is not to me smart. They not only shipped the items I received poorly packed as box was banged up, but items were okay. But they are now wasting more money shipping 2 orders when I was fine waiting for one. I knew shirts would at least would take 2 months but now it seems from what they said it could take longer. Anyway still as nice as wigs are, I don't think I would buy clothes from them again.

      *** It has now been almost 2 more months and no shirts. I have emailed 2 times and even used Facebook messenger to contact them through there. Nothing! I have never had a company not make an effort to return messages as bad as this company. If I had known they would take even longer then they said on shirts I would have taken the refund. This has been more frustrating then I have ever been with a company.

      ****** Update. Facebook message worked. I will have shirts shipped after Christmas. They asked me about which email address I used. Pretty sure I did, but to those who read this use this one
      [email protected] they said they never got my emails.

      ******* Shirts finally arrived today. 1/13/2021. Very strangely wrapped but other than box getting crushed the shirts look wonderful. I will redress my Hyun and share photos soon.
       
      #3 animemom, Oct 28, 2020
      Last edited: Jan 13, 2021
    4. What did you order?
      I ordered head no. 5 in 1:4 size.

      When did you order?
      I placed my order on March 27, 2021.

      How was the communication?
      It was good in the beginning, but once I paid for the item and then shipping, there was zero silence. I never received a response to my emails after paying shipping.

      How easy was it to pay?
      Very easy. I paid through PayPal.

      How long did it take to ship?
      Too long without any updates. I got the PayPal shipping invoice on September 27, 2021 and paid promptly. I wrote them on October 5 to see if I could get a tracking number. No response. I wrote them again on October 11 and didn't receive a response to my email. My package just randomly showed up toward the end of the month.

      Were there any missing or broken items in your order?
      None. The head was well-packaged in foam in a form-fitting box.

      If there were any problems with your order, how did the company handle them?
      No outright problems, but communication was a huge miss for me this time around. I don't mind waiting, but I am not a fan of bad communication. I thankfully didn't have a problem with my order, but the lack of communication makes me very concerned if something arrived damaged.

      Would you order from this company again?
      Most likely not. My first order with them was wonderful, but the second experience and lack of communication discouraged me to order from them again.
       
      #4 honeyedbiscuit, Jul 15, 2022
    5. What did you order?
      D.lace head no.8 with face-up, wigs, and eyes, and a D.lace 1/4 body stand
      When did you order?
      July 28th, 2024
      How was the communication?
      Communication was phenomenal! I especially want to highlight how quick they were to respond to any questions I had. I reached out via email with concern when my tracking number hadn't updated past "shipping label printed" for a week, and they responded within the hour, fixing the tracking number and answering any other questions I had. Definitely some of the best service I've received from a company in this hobby.
      How easy was it to pay?
      Payment is done through PayPal, so it's very easy. Do keep an eye on your inbox though, as they'll wait to charge postage until they are ready to ship.
      How long did it take to ship?
      Extremely quick. I paid the shipping invoice on August 19th, received the tracking number on August 23rd, and the parcel arrived on August 31st.
      Were there any missing or broken items in your order?
      No. The head and body stand were packaged in sturdy boxes, both wrapped in foam and in form-fitting foam inserts. The wig was also packaged in both a wig cap and a plastic tube to preserve the wig during shipping.
      If there were any problems with your order, how did the company handle them?
      No problems with the company themselves, but like I said in communication, they were incredibly quick to explain any concerns I had.
      Would you order from this company again?
      Yes, and in fact I already have! While awaiting this head, the artist released a matching body and I had to place a pre-order. Dolly Planet did quickly reach out to confirm they got the pre-order and would be in contact if/when the doll goes into production.
       
      #5 Onyx-Witch, Aug 31, 2024