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Dollzone Feedback (ALL)

Nov 24, 2008

    1. * What did you order?
      Normal Pink Skin Kimi w/ faceup
      * When did you order?
      Nov 27, 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Through jeeryama on ebay
      * How was the communication?
      Excellent! Replies were very quick.
      * How easy was it to pay?
      Easy, paypal
      * How long did it take to ship?
      29 days to ship, then 9 days to get here, *and* over new year's!
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Even better!
      * Were you satisfied with the product?
      Very
      * Would you order from this company again?
      I plan to as soon as possible.
      * Would you buy this company's products second-hand?
      If they're in good condition, yes.
       
    2. COMPANY NAME
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    3. * What did you order?
      A fullset tan Cosmo, without the extras that were available.

      * When did you order?
      11/22/2009

      * How was the communication?
      Because I ordered him through Featherfall the communication was excellent.

      * How easy was it to pay?
      Very.

      * How long did it take to ship?
      I finished paying for him on New Year's Eve and received him Jan. 22. Pretty quick for Dollzone, even with the stopover at Featherfall factored in!

      * Was the quality appropriate for the price, in your opinion?
      Mostly. Doll, yes; outfit, not so much.

      * Did the item look like the sales pictures?
      Yes, exactly!

      * Were you satisfied with the product?
      I'm very satisfied with the doll; it's beautifully made. I'm not a huge double-joint fan so his elbows and knees seem odd to me, but there's nothing at all to fault about them.

      However, the fullset items are really not worth the extra, with the exception of the boots and potentially the pants. The wig is a joke -- thin, ill-made, trash. The jacket, while wonderful-looking, has a very strong plasticky-chemical smell that lingers and lingers. I don't quite understand these two issues.

      * If you weren't satisfied, how did the company solve your problem?
      I didn't bother worrying either Featherfall or Dollzone with the issues.

      * Would you order from this company again?

      Yes, but not their wigs. I'm appalled by this one.

      * Would you buy this company's products second-hand?
      I have a number of 2nd hand Dollzone dolls and love them all. So yes. :)
       
    4. COMPANY NAME
      * What did you order?Mo-3 Dark Knight fullset
      * When did you order? June 2 09 but had problems with his shirt and pants
      * How was the communication? well it was good to start off with but then I had troubles contacting them about a problem with the shirt . It took a little while to get back to me but they fixed the problem and sent me a new shirt.
      * How easy was it to pay? yes
      * How long did it take to ship? 80 days
      * Was the quality appropriate for the price, in your opinion? yes and no. they do need to look at how they make there clothes in my opinion. The pants still are not right the whole is in the wrong place and it get caught in his joints.
      * Did the item look like the sales pictures?A little
      * Were you satisfied with the product? then no but now for the shirt yes- Pants no
      * If you weren't satisfied, how did the company solve your problem? . The original shirt stained him very badly but they sent me out a free shirt made with new fabric and it is wonderful. The pants I'm afraid I can't use cause they get stuck in his joints and its hard to pose him. They did offer me 90 off the next pants I order.
      * Would you order from this company again? yes there dolls are amazing. The company Tan's the colour right thought the resin and they do a wonderful job on their dolls.
      * Would you buy this company's products second-hand? yes
      I love my Mo and I want to get more dolls from them.
       
    5. * What did you order? Cosmo doll in NS, Pair of Jointed Hands, a Outfit and a Wig

      * When did you order? Late December of 2009, but i could pay only in the Beginning of January

      * How was the communication? I bought through Jeeryama (Doll's Singing) on ebay, and it was pretty good, my questions were answered mostly in the next day, if not in the same day.

      * How easy was it to pay? Very easy by paypal

      * How long did it take to ship? Took a while (two months) but it seemd pretty quick considering that their production was being slowed due to holidays. They shipped the doll very carefully and with loads of bubblepaper to prevent damage.

      * Was the quality appropriate for the price, in your opinion? Pretty much.

      * Did the item look like the sales pictures? Yes.

      * Were you satisfied with the product? Very much :)

      * If you weren't satisfied, how did the company solve your problem? n/a

      * Would you order from this company again? Yes

      * Would you buy this company's products second-hand? I might, it is dependable.
       
    6. * What did you order?
      Brant 65 cm full set with a pair of jointed hands

      * When did you order?
      December 2009 via Alice88th singapore dealer

      * How was the communication?
      the communication with the agent was good, even though not that superb~

      * How easy was it to pay?
      No problem at all~

      * How long did it take to ship?
      the naked doll was already in stock at the store but the costume set took 4 months to arrived

      * Was the quality appropriate for the price, in your opinion?
      almost perfect, except for the gloves n default wig, the wig look like dry grass from the dessert n the gloves are too big for the jointed hands

      * Did the item look like the sales pictures?
      Definitely Yes, but without the gloves n default wig

      * Were you satisfied with the product?

      99% Yes!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?

      yes, but not via Alice88th agent anymore coz she's kinda forgetful and not really well organized

      * Would you buy this company's products second-hand?
      perhaps~
       
    7. * What did you order?
      An Orlando head with Clovera face-up, clothes and body. Also a Feilian for my friend, but I haven't passed it to her so we don't know how's Feilian like.

      * When did you order?
      28 Feb 2010

      * How was the communication?
      Excellent. Jessie from Dollzone always responded to my questions within 2 working days.

      * How easy was it to pay?
      Had to pay via Alipay / Taobao because they don't accept Paypal.

      * How long did it take to ship?
      Shipping itself was only 5 days. Production was 2 months

      * Was the quality appropriate for the price, in your opinion?
      Yes!

      * Did the item look like the sales pictures?
      Yes! The doll and all the clothes are of excellent quality and look like the pictures. The wig is very soft and smooth too. My only complaint is that the bangs are too long, but I suppose I can cut them myself.

      * Were you satisfied with the product?
      Very, except that the doll was strung too tied so I'll have to sort that out later >.<

      * If you weren't satisfied, how did the company solve your problem?
      -

      * Would you order from this company again?
      Yes!

      * Would you buy this company's products second-hand?
      Not a fan of second-hand dolls, but i won't dismiss it completely.
       
    8. * What did you order?
      pair of boots, a wig and jointed hands

      * When did you order?
      march 2010

      * How was the communication?
      Nice: they've been really kind, and they've re-directed me to a dealer (ATWD)

      * How easy was it to pay?
      easy, via paypal (always to the dealer)

      * How long did it take to ship?
      a month to receive everything

      * Was the quality appropriate for the price, in your opinion?
      yes!

      * Did the item look like the sales pictures?
      yes. the wig even better.

      * Were you satisfied with the product?
      I am, a lot.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      In the future, yes

      * Would you buy this company's products second-hand?
      not sure but just because i don't fancy very much second-hand items. maybe.
       
    9. * What did you order?
      1/3 Mo-A Full set Chinese New Year Limited Edition

      * When did you order?
      February 2010

      * How was the communication?
      Easy + Great : Chocolime introduce a good friend from singapore, i brought mine thru her

      * How easy was it to pay?
      easy with EMS + doll price

      * How long did it take to ship?
      Was sent to my friend 1st, then they purposely come over to malaysia just to pass it to me,
      Im glad i get to know her, 15 May 2010 reached me

      * Was the quality appropriate for the price, in your opinion?
      yes!

      * Did the item look like the sales pictures?
      yes.

      * Were you satisfied with the product?
      I am, a lot. Im new in BJD so DollZone even string my doll so that I dont have to restring it. I just have to attached the head to the body, tho it took 4 person to do that. ^.^

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      In the future, yes definately

      * Would you buy this company's products second-hand?
      I will if its still in good condition.
       
    10. What did you order?
      Feilian without faceup, boots, eyes, a cloth set, a S-hook, eyeputty, a wig and extra thread.

      When did you order?
      31 december

      How was the communication?
      I was freaking out for the delay, so I sended emails rather often like twice every month. But it only took 10 hours for an answer, which I think is quick.

      How easy was it to pay?
      Paypal, very easy even for my first time.

      How long did it take to ship?
      Production January - late March
      Shipping 1 week in March - 23 April

      Was the quality appropriate for the price, in your opinion?
      Ohyes

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Absolutly!

      If you weren't satisfied, how did the company solve your problem?
      - -

      Would you order from this company again?
      Yes, and planning to do so.

      Would you buy this company's products second-hand?
      Maybe, if the person is in Sweden with it.
       
    11. * What did you order?
      -Blank Shoyo.

      * When did you order?
      -March 30th.

      * How was the communication?
      -Very good.

      * How easy was it to pay?
      -Yes, once I got paypal set up.

      * How long did it take to ship?
      -About 50 business days production time, but after that it only took her two weeks to get to me.

      * Was the quality appropriate for the price, in your opinion?
      -Yes! She is even more beautiful in person!

      * Did the item look like the sales pictures?
      -Better!

      * Were you satisfied with the product?
      - Very much so.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      -I'm already planning on it.

      * Would you buy this company's products second-hand?
      Yes.
       
    12. &#9829; What did you order?
      A Fullset Melin in pink skin.

      &#9829; When did you order?
      I think in January.

      &#9829; How was the communication?
      Absolutely perfect.

      &#9829; How easy was it to pay?
      Yes, I paid with wire tranfer.

      &#9829; How long did it take to ship?
      It was a very huge group order, it took about 60 days to arrive I think.

      &#9829; Was the quality appropriate for the price, in your opinion?
      Utterly yes. The quality of the resin, make up and clothes are gorgeous.

      &#9829; Did the item look like the sales pictures?
      Yes.

      &#9829; Were you satisfied with the product?
      I am!

      &#9829; If you weren't satisfied, how did the company solve your problem?
      N/A

      &#9829; Would you order from this company again?
      Surely, I love it.

      &#9829; Would you buy this company's products second-hand?
      If the doll is in good condition I'd buy it second-hand.
       
    13. * What did you order?
      Fullset Hong and Jointed Claw Hands

      * When did you order?
      Oct. 7

      * How was the communication?
      N/A (ordered through DDE)

      * How easy was it to pay?
      N/A (ordered through DDE)

      * How long did it take to ship?
      Production time was as quoted - about 6-8 weeks. He arrived Dec. 10.

      * Was the quality appropriate for the price, in your opinion?
      I knew what to expect, as far as the doll itself was concerned. The clothes, shoes, accessories, and eyes are beyond what I was expecting. The clothes and shoes were put together very well, and the accessories are beautifully detailed. The wig, however, had some spots where the wig cap showed through. Aside from that, color and over all feel is very good.

      * Did the item look like the sales pictures?
      Almost exactly. If there are discrepancies, I haven't yet noticed. The wig has some bald spots, but I can over look that.

      * Were you satisfied with the product?
      Very.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely. Their clothing was amazingly well done, and their boots are simply breathtaking. The eyes have wonderfully clear colors. I probably wouldn't order wigs from them, though.

      * Would you buy this company's products second-hand?
      If I found something I liked, definitely. The quality is wonderful.
       
    14. * What did you order?
      Fullset LE Asura
      * When did you order?
      September 11, 2010
      * How was the communication?
      NA
      * How easy was it to pay?
      Ordered through a dealer so NA.
      * How long did it take to ship?
      About 3 months
      * Was the quality appropriate for the price, in your opinion?
      Yes! Very much so.
      * Did the item look like the sales pictures?
      Even better in person.
      * Were you satisfied with the product?
      Yes, very much.
      * If you weren't satisfied, how did the company solve your problem?
      NA
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Yes.
       
    15. * What did you order?
      YS Brant, wigs, eyes, shoes, Deer Boy faceup and clothing
      * When did you order?
      July 15 through Jeeryama on eBay
      * How was the communication?
      Excellent. Christina answered quickly and answered all my questions.
      * How easy was it to pay?
      Very easy, Paypal through eBay
      * How long did it take to ship?
      42 working days.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Extremely satisfied
      * Would you order from this company again?
      Yes, this is my third order from them and all of my experiences have been fantastic.
      * Would you buy this company's products second-hand?
      Yes
       
    16. * What did you order?
      Dollzone Mo 2 Fullset (normal pink skin with double jointed body)

      * When did you order?
      08/19/2011

      * Did you order directly from the company, or through a distributor or dealer?
      I ordered through Manus Doll Shop in Germany.

      * How was the communication?
      Good, all e-mails were answered quite fast ^^

      * How easy was it to pay?
      Very easy (bank transfer)

      * How long did it take to ship?
      Around 11 weeks

      * Was the quality appropriate for the price, in your opinion?
      Since the fullset isn't very expensive at all, in my opinion: Yes!

      * Did the item look like the sales pictures?
      The face-up maybe differs a little and the wig looks kinda different too.

      * Were you satisfied with the product?
      Overall: Yes! Mo looks really beautifull, the resin and the default face-up is very nice and the clothes look well made too. Only the wig is really cheap-looking.

      * If you weren't satisfied, how did the company solve your problem?
      I wouldn't really complain about anything.

      * Would you order from this company again?
      Yes, already have ^^

      * Would you buy this company's products second-hand?
      Maybe.
       
    17. What did you order?

      1x White Skin No Face-Up Chen 01
      1x Normal Skin No Face-Up Deer Boy
      1x 16mm eyes
      1x 14mm eyes
      1x 70cm shoes
      1x 45 cm shoes
      1x YoSD outfit

      When did you order?

      June 25, 2011

      Did you order directly from the company, or through a distributor or dealer?


      Dealer - The Junkyspot

      How was the communication?

      As it was through The Junkyspot, amazing. They are an awesome dealer. <3

      How easy was it to pay?

      Easy - Paypal

      How long did it take to ship?

      Two and half months or so?

      Was the quality appropriate for the price, in your opinion?

      Yes. :) DZ dolls have such nice resin and bodies.

      Did the item look like the sales pictures?


      Yes.

      Were you satisfied with the product?

      Somewhat. Unfortunately, the 70 cm shoes were never sent. Furthermore, my Deer Boy came with half a face-up. O.o Like, his face done but only half his fantasy parts and I never ordered any painting! Everything else was great, though!

      If you weren't satisfied, how did the company solve your problem?


      Emory, The Junkyspot's owner, didn't charge me for the missing shoes or the half face-up! :)

      Would you order from this company again?

      I would order from Dollzone again as well as JS.

      Would you buy this company's products second-hand?


      Yes.
       
    18. * What did you order?
      An MSD Hal head, a long white wig and a pair of eyes.
      * When did you order?
      November 6th, 2011
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.
      * How was the communication?
      Fantastic. I had a lovely person named Winnie.
      * How easy was it to pay?
      Very easy. I used Paypal.
      * How long did it take to ship?
      Five days. Relatively quick!
      * Was the quality appropriate for the price, in your opinion?
      Yes, I enjoy the eyes in the head sculpt, and the wig has a skin top cap! I was very impressed.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      As much as I loved the head, they made an oopsie, and sent me the wrong color head! :doh I ordered a pink skin, and they sent me a yellow skin.
      * If you weren't satisfied, how did the company solve your problem?
      They are in the process of solving it now. I contacted sales and service after confirming with the DOA community that I had indeed been sent a wrong colored head. I sent them comparative pictures to my other DZ doll's skin, and they agreed that they had made a mistake. I asked the representative Winnie about return shipping and handling, and she asked me to simply keep the head that they sent me in error. I was so surprised! I asked her again if she was sure, and if I could/should pay additional shipping, and she said not to worry. Either way, the customer service so far has been monumentally kind, quick, and generous.:)
      EDIT/UPDATE: I recieved the correct head this morning! She looks beautiful, and is exactly what I ordered.
      * Would you order from this company again?
      I've owned two, three dolls from this company, so yes, definitely.
      * Would you buy this company's products second-hand?
      I previously purchased a Xi-Alesteir secondhand from one of my local friends, so yes indeed.
       
    19. * What did you order?
      Silver Fox Yuu full set in tan

      * When did you order?
      I believe I finished paying him off in early Nov.

      * How was the communication?
      Very good, since they are a dealer in my country

      * How easy was it to pay?
      Very. Ordered through Mint on Card and paid w/ a credit card

      * How long did it take to ship?
      I got him in 3 or 4 days, MoC is very fast on shipping!

      * Was the quality appropriate for the price, in your opinion?
      ... >_> Honestly? For the actual doll himself, yes. The fullset? NO. The pants are horribly ill-fitting and the shirt actually came apart the first time I was putting it on him. The belts look cool but the silver layer is already separating from the thick black part. The wig is horrendous and has a huge spot in the front where the wigcap shows. The face up is decent, but its not really that much better then what I could do. The shoes are fine from what I can tell. The extra pieces (head scarf, arm sleeve, & bandana) are fair - the material is cheaper then the photos make it look.

      * Did the item look like the sales pictures?
      Pretty much. Like I said, the extra pieces are made out of spandex and the pictures make them look like they're made out of shiny silver like the rest of the outfit.

      * Were you satisfied with the product?
      ...^^;;; sort of. I would not recommend buying the fullset if you don't have to.

      * If you weren't satisfied, how did the company solve your problem?
      I haven't mentioned it to MoC. I've been really busy ever since I got him. Its been a little bit so I don't know if they'd even care by now.

      * Would you order from this company again?
      Dolls? yes, blank and nude. Clothes or wigs? NO. Shoes? maybe. Pay for a faceup? I do my own work usually anyway, but no, its not worth it for the price.

      * Would you buy this company's products second-hand?
      Sure, if it was just the doll.
       
    20. Where did you order through? Featherfall Canada

      What did you order? Mo-2 + Faceup, Mo-3 outfit, Eyes, White Fur Wig, Mo-3 boots

      When did you order? July 30th

      How was the communication? Good when we worried he was becoming late

      How easy was it to pay? Esay

      How long did it take to ship? Got him on October 13th, a little later then the site had originally suggested which worried us at first but still fine

      Was the quality appropriate for the price, in your opinion? The doll himself was for sure, the boots are amazing, the cloths are flimsy in my opinoun though

      Did the item look like the sales pictures? Yes, other then my dolls face which was a lot less feminine and a lot more suitable for the charecter then first presumed, my only complaint is how thick his neck is and how small his head is REALLY bugs me

      Were you satisfied with the product? My first doll was a double jointed eLuts girl, so when it came to a single jointed Doll-zone boy I wasnt very happy with his limited movement, and how loosely strung he is (because I've never strung a doll before I havent fixed that) but I've grown to love him. After my friends mishap where he doll looked little to nothing like the photos I probablly wouldnt buy from Doll-zone again unless they release something I really like, actually thats a lie now that I think about it, I wouldnt buy a single jointed body or cloths, but right now I'm considering buying a Raphael head after seeing other peoples pictures of him.