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Dream of Doll Feedback (2009)

Dec 17, 2008

    1. Dream of Doll Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?​
       
    2. (wow, I'm the first of 2009?)

      What did you order?
      Homme Kirill, with New Body2 (double jointed) and default face-up.
      I also ordered him clothes, namely D-175

      When did you order?
      October 29th 2008

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      How was the communication?
      Whenever I placed a message on their Q&A board (on their messageboard) they would reply either the same day, or the next day. They were very polite and their english was also quite okay for a Korean company.

      How easy was it to pay?
      I didn't have much experience with Paypal, and I actually didn't like the fact that you have to transfer the money yourself because they don't send you a payment-request. I actually almost forgot to add my order number because it was unclear to me... it worked out in the end! :sweat

      How long did it take to ship?
      It took DoD extremely long to ship (a little over 3 months), but that was probably mainly due to an overload of orders coming in for the christmas holidays.

      Was the quality appropriate for the price, in your opinion?
      Yes, but I think their dolls are very expensive, maybe a little too expensive... especially for the time I had to wait.

      Did the item look like the sales pictures?
      Yes, he looks scarily simular to their default pictures!

      Were you satisfied with the product?
      Yes, but there were a few downpoints...
      - The elbow joint of his left arm was misshapen, making his arm look a bit out of place
      - He was strung VERY tightly... this is dangerous because it could crack the resin! Now I have to restring him myself all over again...
      - He had some glue in his eyelashes and a glossy spot on his cheek..

      If you weren't satisfied, how did the company solve your problem?
      Still awaiting an answer about the funny elbow joint at the moment (posted on their Q&A today, 31/01)

      Would you order from this company again?
      Maybe in the future... but maybe during some event, because now I didn't get the event-head nor discount on the clothes I ordered.. In the end this doll was much more expensive than I thought because of paypal fees and customs..

      Would you buy this company's products second-hand?
      Certainly! Their resin seems to be good quality, so buying second hand would be equally nice!
       
    3. What did you order?
      Homme Ducan, cat's ears parts, shoes, 2 wigs

      When did you order?
      01 November 2008

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      How was the communication?
      DOD is really nice and polite~

      How easy was it to pay?
      It was easy to pay with paypal

      How long did it take to ship?
      It was shipped on 22 January 2009, so it's about 13 weeks...

      Was the quality appropriate for the price, in your opinion?
      Definately yes

      Did the item look like the sales pictures?
      Yep, although I ordered non face up

      Were you satisfied with the product?
      Absolutely...he's cute enough to kill me...XDDDDD...

      If you weren't satisfied, how did the company solve your problem?
      n/a

      Would you order from this company again?
      Yes...in the future

      Would you buy this company's products second-hand?
      Maybe...if there's something I really want to get...
       
    4. * What did you order?
      5 outfits, 3 wigs and 2 pairs shoes during the christmas event
      * When did you order?
      Dec 31
      * Did you order directly from the company, or through a distributor or dealer?
      direct
      * How was the communication?
      awesome
      * How easy was it to pay?
      super-easy (especially compared to the time my bank froze my CC)
      * How long did it take to ship?
      23 days
      * Was the quality appropriate for the price, in your opinion?
      yes, the clothes are great, the wigs are beautiful, the shoes fit perfectly, and the Sha head is AMAZING
      * Did the item look like the sales pictures?
      yes, every detail
      * Were you satisfied with the product?
      definitely
      * If you weren't satisfied, how did the company solve your problem?
      n/a
      * Would you order from this company again?
      i already have xD
      * Would you buy this company's products second-hand?
      if i found a good deal on something i really wanted
       
    5. * What did you order?
      Dream of Babies Libra Boy and Cat Ear Parts.
      * When did you order?
      Early November.
      * Did you order directly from the company, or through a distributor or dealer?
      Direct.
      * How was the communication?
      Very Good.
      * How easy was it to pay?
      Quickly and easily done through Paypal.
      * How long did it take to ship?
      9 weeks - although it was supposed to take 6 weeks, but it was around christmas, with the elf sha and tender sha heads.
      * Was the quality appropriate for the price, in your opinion?
      Yes, I like the resin quality, and the seam lines are very minimal.
      * Did the item look like the sales pictures?
      The mold was right, but the eyes and wig changes the look slightly.
      * Were you satisfied with the product?
      Yes :) apart from the missing 4 magnets supposedly supplied with the cat ear parts.
      * If you weren't satisfied, how did the company solve your problem?
      I told them that the magnets were missing, they apologised and sent 8 magnets to me, not 4 :)
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      If the second hand quality was good and appropiate for the price, yes, I would.
       
    6. * What did you order?
      DoT boys body, gore make-up (on December event head), D-197 pants, WT-33 wig
      * When did you order?
      December 10th 2008
      * Did you order directly from the company, or through a distributor or dealer?
      directly
      * How was the communication?
      good. I e-mailed them after ordering to ask a question and they replied quickly. However, they didn't send me an e-mail to say they had shipped my order so it arrived as a surprise.
      * How easy was it to pay?
      easy (Paypal)
      * How long did it take to ship?
      66 days (9 weeks, 3 days), arrived 2 days after shipping (which is pretty unusually fast, in my opinion, especially at the weekend)
      * Was the quality appropriate for the price, in your opinion?
      yes
      * Did the item look like the sales pictures?
      the pants, wig and body did. the event head had a different faceup so it wasn't supposed to.
      * Were you satisfied with the product?
      very
      * If you weren't satisfied, how did the company solve your problem?
      everything was perfect.
      * Would you order from this company again?
      I already did and I will again.
      * Would you buy this company's products second-hand?
      Depends on the seller, but probably.
       
    7. * What did you order?
      DOT SHA
      2 string
      1 head cap

      * When did you order?
      24Dec2008

      * Did you order directly from the company, or through a distributor or dealer?
      Order directly
      * How was the communication?
      Well communication~Reply was fast for both email and Q&A Board and reply to all sort of questions~~(Including chasing after shipping date..LOL)

      * How easy was it to pay?
      I pay by paypal. It was very easy~
      * How long did it take to ship?
      Arrived on 7 Mar 2009~Took 70days to ship and 3 days on the road.
      So,in total,I waited for 73days

      * Was the quality appropriate for the price, in your opinion?
      Definitely~DOD dolls are nice and worth waiting and money^^

      * Did the item look like the sales pictures?
      Yes~To me,my own one is even better thnthe icture...LOL
      But the free event head was kinda rough...not as delicate as SHA head~

      * Were you satisfied with the product?
      I'm 100% satisfied with the product~
      But not the time they took to finish the product...

      * If you weren't satisfied, how did the company solve your problem?
      They reply to all my questions~
      So I have an idea how is it going~

      * Would you order from this company again?
      Maybe~But I WILL NOT ORDER DURING EVENT PERIOD ANYMORE
      They have too many orders during event period and I had to wait for very long before they ship out my order!

      * Would you buy this company's products second-hand?

      Nope~I never like 2nd hand stuff~
       
    8. * What did you order?
      I ordered a Twing-key with double-joint body and a extra pair of hands

      * When did you order?
      Dec. 19 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Directly

      * How was the communication?
      very easy the two times I had questions at Q&A board

      * How easy was it to pay?
      very easy too. Done by Paypal

      * How long did it take to ship?
      About 11 weeks

      * Was the quality appropriate for the price, in your opinion?
      sure. the doll is lovely and i'm really pleased

      * Did the item look like the sales pictures?
      the doll did not arrive with the hands shown as default in the pictures, but I kinda like the hands I got. The event sha is also really cute

      * Were you satisfied with the product?
      yeah, a lot

      * If you weren't satisfied, how did the company solve your problem?

      * Would you order from this company again?
      Sure. Ignoring the delay, they did a great job

      * Would you buy this company's products second-hand?
      Depends on the seller
       
    9. * What did you order?
      DoD Twing-key and maid dress, and I got the free Tender Elf Sha head

      * When did you order?
      December 27th

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?
      They were very prompt. I made the mistake of sending an e-mail on a Friday evening, so the question came back because they weren't there, but when I posted on the Q&A board, I got a response the very next day. They were so friendly too ^^

      * How easy was it to pay?
      Used Paypal ^^ First time having to pay manually, but I figured it out quickly

      * How long did it take to ship?
      It was a 73 day wait (understandable, it was the holiday season), but shipping took 2 days o_o They must have rocketed it here or something.

      * Was the quality appropriate for the price, in your opinion?
      Oh, it's amazing. Her color is great, she's pretty heavy, and she's so big! I could have paid like $75 more, and still said it was worth it. The dress was on sale, and is well made and very cute ^^ The TE Sha head looks great too

      * Did the item look like the sales pictures?
      Mine actually looks more pink, but still just as pretty. And wow, she's cute even without a face up! The head looks exactly like the pictures though (again, without face up). He's kind of a yellowish, but not in a bad way at all.

      * Were you satisfied with the product?
      Very much so. They were pretty much swamped with orders, but they still delivered high quality items.

      * If you weren't satisfied, how did the company solve your problem?


      * Would you order from this company again?
      I plan to. I'm definitely a DoD fangirl ^^

      * Would you buy this company's products second-hand?
      Hm, probably. They seem like they could withstand multiple owners.
       
    10. * What did you order?

      D.O.T E-an

      * When did you order?

      2/13/09
      -Friday the 13th- O_O

      * Did you order directly from the company, or through a distributor or dealer?

      Company.

      * How was the communication?

      Excellent. They are VERY nice.

      * How easy was it to pay?

      Uhhh... It's easy. But I didn't 'Buy' it my mom did. But I was there! It looked easy! :)

      * Was the quality appropriate for the price, in your opinion?

      Yeah.

      * Would you order from this company again?

      Yes.

      * Would you buy this company's products second-hand?

      Yes I would.
       
    11. * What did you order?

      Homme Ducan and a sliver wig

      * When did you order?

      Homme Ducan - 28/12/2008
      WT-38 wig - 25/02/2009

      * Did you order directly from the company, or through a distributor or dealer?

      Company

      * How was the communication?

      Quite good. They will usually reply back to your question on the next day.

      * How easy was it to pay?

      For my Ducan, I paid using credit card and it was quite easy. They will jus need a copy of ur IC and ur credit card number.

      * How long did it take to ship?

      Total: 78 days (5 days to ship)

      * Was the quality appropriate for the price, in your opinion?

      Yes.

      * Did the item look like the sales pictures?

      Yup except the wig i ordered, the wig cap is so obvious.

      * Were you satisfied with the product?

      Yup.

      * Would you order from this company again?

      Most likely.

      * Would you buy this company's products second-hand?

      Depends on the condition of the doll the seller is selling.
       
    12. * What did you order?
      Kalix and Delphine

      * When did you order?
      24th of Sep. 2008

      * Did you order directly from the company, or through a distributor or dealer?

      Directly from the company

      * How was the communication?
      They were very friendly and helpful. I often receive a reply in the next day.

      * How easy was it to pay?

      Not so easy for me. ^^" I don't have a credit card to use for online payment (not old enough) so I have to use bank transfer and in Vietnam, it requires a whole lot of paper work before you can pay over 100$ to a foreign bank account

      * How long did it take to ship?
      Arrived on the beginning of Jan. (about 3 months and 2 weeks) until i receive them (take about a week for the custom in VN to send it to me)

      * Was the quality appropriate for the price, in your opinion?
      Yup

      * Did the item look like the sales pictures?
      If you don't count the skin color then yup. ^^ because I order normal skin instead of gray so...

      * Were you satisfied with the product?
      I am... up until now after I have bought 4 dolls from them

      * If you weren't satisfied, how did the company solve your problem?
      Don't know yet.

      * Would you order from this company again?
      For sure... If I have enough money to buy the head of Shall and if I like their new dolls

      * Would you buy this company's products second-hand?
      ... I am hunting for Limited Elf Ducan, Black Luke and Black Ducan... but it all depends on the condition of the dolls
       
    13. 1. What did you order?
      Homme Ducan w/faceup and free event head.

      2. When did you order?
      I placed/paid for my order on Dec 16, 2009.

      3. Did it come directly from the company or through a distributor/dealer?
      I purchased directly from DOD.

      4. How was the Communication?
      Slow but was expected. I did not contact them. I knew it would be a wait.

      5. How easy was it to pay?
      Very easy! I always use Paypal for "EVERYTHING"!

      6. How long did it take to ship?
      Just around 3 months.

      7. Was the quality appropriate for the price?
      Definitely! I really love their items!

      8. Were you satisfied with the product?
      Definitely!

      9. Would you order from this company again?
      Definitely! I am a slave to their products. I find them beautiful.

      10.Would you buy this company's product second-hand?
      Definitely! I try on our marketplace all the time.

      Comments: I think that DOD in general puts out beautiful, quality products. I believe that this prior year they were not fully ready for all the orders that came their way. I think that this will definitely be a learning experience as well as a wake-up call for for what possibly may happen again at this year's end. Hopefully they will learn from it and step up to make things a little better and easier for themselves as well as the consumer. Since we can only directly purchase "NEW" items from them we have no other choice but to go with the flow! That is exactly what I did for this ordering period...;)
       
    14. * What did you order?
      - Dream of Teen E-An, DOT Dress D-150. Also recieved DOT event head Tender Elf Sha.
      * When did you order?
      - December 11th.
      * Did you order directly from the company, or through a distributor or dealer?
      - Directly through company.
      * How was the communication?
      - Fantastic. They replied to my questions within 24 hours. Once within TWO hours.
      * How easy was it to pay?
      - Super easy, I went through Paypal using my Bank Account.
      * How long did it take to ship?
      - She arrived March 14, so roughly 13 weeks.
      * Was the quality appropriate for the price, in your opinion?
      - Per-se, yes.
      * Did the item look like the sales pictures?
      - Yes.
      * Were you satisfied with the product?
      - Yes. My only complaints are that she has random visible sanding marks all over her. This is something I would expect from FDoll, not DOD, considering her price. And I requested that they not paint her lips, they ignored me. + The MSC was splotchy on her face, thankfully I planned on touching it up anyways.
      * If you weren't satisfied, how did the company solve your problem?
      - N/A
      * Would you order from this company again?
      - Yes. But sure as Hells never in December again.
      * Would you buy this company's products second-hand?
      - I have bought this companies product second hand, a DOI Luke. They hold their quality very well, depending on the previous owner. I landed in a transaction with a very caring one.
       
    15. * What did you order?
      DOT body. Also received the DOT Tender Elf Sha event head.

      * When did you order?
      12-16-2008

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.

      * How was the communication?
      Very prompt. Their Q&A board is fantastic.

      * How easy was it to pay?
      Very easy. I used Paypal and posted in the Q&A board afterwords to make sure they received my payment.

      * How long did it take to ship?
      They arrived March 2nd so, all together it took about 11 weeks.
      From the day they shipped from Korea, it took about 4 days.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes, although I'm still kind of peeved that they decided to come out with the new boy body after I ordered an old one...

      * If you weren't satisfied, how did the company solve your problem?
      -

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes, but it would depend on the quality and all sorts of other things of course.
       
    16. * What did you order?
      DoB Pisce female, default face-up on both heads, DoB and DoT strings, and two extr DoB wigs.

      * When did you order?
      On the 29th of December last year, payment confirmed on the 2nd of January.

      * Did you order directly from the company, or through a distributor or dealer?
      Definitely directly from the company themselves.

      * How was the communication?
      They replied my questions the next day and had been wonderful.

      * How easy was it to pay?
      Really easy. Just used credit card and gave them my copy of ID and the CC. I had done it before and it was no problem. They really are trustworthy.

      * How long did it take to ship?
      God. The time wait was just so long. I had to wait for more than nine weeks for the little darling to be finally shipped. She arrived in just three days. She was shipped on the 17th of March, arrived on the 20th of March.

      * Was the quality appropriate for the price, in your opinion?
      The little girl is even cuter in person.. Though I realised that her skin is not as smooth as the skin of my DoT Sha. The event head is even more rougher and there was a small gap between the headcap and the head for the event head.

      * Did the item look like the sales pictures?
      I think even better. I just love my small little girl.

      * Were you satisfied with the product?
      I am satisfied, though not satisfied with the long time wait. But then again, I ordered during a busy time for them. I am not so satisfied with one wig I ordered from DoD, but it's alright alltogether.

      * If you weren't satisfied, how did the company solve your problem?
      I actually did asked them to ship on on Wednesday last week, but they said they couldn't.. But they shipped a day before the day I had asked, and I was glad they managed to send her before I go for a sleepover in my close friend's house. So overall, I'm just happy with DoD as they made everything so perfect for me.

      * Would you order from this company again?
      I am a loyal customer of them and yes, definitely going to order from them since I just love their dolls. They had never dissapoint me, and even if they did, I would still order from them, because their dolls are just pure love.

      * Would you buy this company's products second-hand?
      It depends on the price and also of the condition of the product, as well whether it is the doll I want. But well, yes, maybe. XD
       
    17. * What did you order?
      DoT LE Delphine fullset, DoC event outfit (added on in December)

      * When did you order?
      September 26th, 2008

      * Did you order directly from the company, or through a distributor or dealer?
      Direct.

      * How was the communication?
      Their replies were always quick to come and friendly.

      * How easy was it to pay?
      Too easy with paypal: *click* *money gone* D:" lol.

      * How long did it take to ship?
      Gott im Himmel, it took 3 months plus. But! They were very honest with me from the start on how long it would take, and this prepared me for the long wait.

      * Was the quality appropriate for the price, in your opinion?
      *glances at Delphine* I think so, yes. xD

      * Did the item look like the sales pictures?
      Pretty much, yes. The faceup was different as I had requested a custom, but it was just as I had asked.

      * Were you satisfied with the product?
      Very much so!

      * If you weren't satisfied, how did the company solve your problem?
      nil

      * Would you order from this company again?
      Most definitely! They were trustworthy and helpful in every way.^^ I hope to purchase many more of my future dolls from them.

      * Would you buy this company's products second-hand?
      Maybe. Depends on the quality and price on the second hand market.
       
    18. * What did you order?
      LE Dark Elf Sha -> Also receive Tender Elf Sha head and full D.O.I. Tender Black Elf Sha. All default face-up

      * When did you order?
      Midnight of 31st Dec. 2008

      * Did you order directly from the company, or through a distributor or dealer?

      Directly from the company

      * How was the communication?
      Like when I ordered Kalix and Delphine, they were quite helpful

      * How easy was it to pay?

      Bank transfer -> easier this time coz' I know some people from the bank to help me ^^

      * How long did it take to ship?
      3 months. Arrive on 1st Apr. 2009 - April's fool day... and it's not a joke

      * Was the quality appropriate for the price, in your opinion?
      There are still some rouge parts on the doll, which was already explained by the company before they sell the dolls that because they are tanned skin so it's will be harder to get rid of all of the rouge parts

      * Did the item look like the sales pictures?
      Except for different eyes color then the rest are the same

      * Were you satisfied with the product?
      Very happy (since I got an extra doll and an extra head)

      * If you weren't satisfied, how did the company solve your problem?
      Don't know yet.

      * Would you order from this company again?
      Sure.... head of Shall ....

      * Would you buy this company's products second-hand?
      ... I am hunting for Limited Elf Ducan, Black Luke and Black Ducan... but it all depends on the condition of the dolls
       
    19. I ordered and received my doll in the 2008, but in 2009 I had still "doing businnes" with DoD, so I'm writing this here.
      What I've been doing? You'll se later in this post.

      What did you order?
      DoI Limited Kalix (Normal Skin) with his default dress

      When did you order?
      ordered: 16.09.2008
      received: 19.12.2008

      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company

      How was the communication?
      Sometimes hard. Language blocade I think.
      Sometimes I did not understand the message from them and it looked like sometimes they did not understand my message. ;__;
      But still they were very kind and polite. ^^ And they agreed to many stupid requests that I asked. ^^"

      How easy was it to pay?
      Rather easy
      I had to pay using bank transfer, and in my bank to do so you need a personal information of the person you're sendind money to. I asked DoD on Q&A Board, and they send me the information that I needed. ;)

      How long did it take to ship?
      Awful long!! >_<
      3 moths >^<

      Was the quality appropriate for the price, in your opinion?
      No.
      My doll had a few flaws and I think that if I had to pay such a large amount of money, things like this should not happen. ><

      Did the item look like the sales pictures?
      Yes.

      Were you satisfied with the product?
      Umm... Like... In half. I was happy with my doll, but was dissapointed with some things:
      *his flaws
      *his make-up (awful eyebrows and weird, ugly dark line on his open mouth ><) (make-up almost not cleared at all, while washing the head with water and soap, some blush came off, but if you tried to wipe off the whole make-up, it turns out that they did not clear the head before painting, and so the paint and pastels left permament marks on the head) (the blush at the ears came off right away when I only washed his head with water) (paint chipping off of his nails)
      *the sleeves in his dress are too small, and it's hard to put them on. looks like it's the fault of the thumb, it's in the way >< and a little bit too small pants (shows some of his butt when he sits down XD)
      *seaming lines almost not sanded down at all

      If you weren't satisfied, how did the company solve your problem?
      I writed to DoD about the flaws on my doll and they said that they will replace the broken parts with new ones if I send them the old parts (and I've done that on 5th of January '09, if I remember correctly).
      The spare parts that were send to me have good resin match with the rest of the body, but:
      *the whole process of disscusing it with them was rather long
      *the time that I had to wait to receive the parts was long as well
      *one of the flaws were small holes in both hands, and the new hands had holes as well. Much more smaller, but still. In the same places
      *at two places on my doll there were places with totally different colour, I claimed it as a flaw, but DoD said that "things like this can happen" and refused to do anything with this
      *they have promised to return the money I had to pay for shipping, but before they did that, I had to remind them a few times. But after they send me the money I have discovered that they send a little bit more, looks like it was a compensation ;)

      Would you order from this company again?
      Don't know. But I like many dolls from DoD, so maybe I will.
      But if I ever do... I WON'T order a make up! >_<

      Would you buy this company's products second-hand?
      If the products are not broken/flawed, are in good condition and have a resonable price. ;)
       
    20. * What did you order?
      Tender Shall without face-up

      * When did you order?
      ordered: 17.12.2008
      received: 24.03.2009

      * Did you order directly from the company, or through a distributor or dealer?
      directly from the company

      * How was the communication?
      great, they answer me in 1-2 days. (I used Q&A)

      * How easy was it to pay?
      Paypal, really easy

      * How long did it take to ship?
      3 months

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes, only her resin is really pink.

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      -

      * Would you order from this company again?
      Sure, they are communicative and reliable. They might make some mistake but always solve the problems.

      * Would you buy this company's products second-hand?
      Maybe. Depends on the quality, price and seller feedback on the second hand market.