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Dream of Doll Feedback (2010)

Feb 17, 2010

    1. Dream of Doll Feedback

      Please answer the following questions:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      New DOT boy body + event head, one wig, and a custom faceup.

      * When did you order?

      Mid October, 2009.

      * How was the communication?
      Excellent- whenever I had a question or a request, they responded in a timely, incredibly polite and cheerful manner.

      * How easy was it to pay?

      I paid through paypal, it was extremely easy, and my payment was confirmed within 24 hours.

      * How long did it take to ship?
      Approximately 2 months- give or take 2-3 days.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. The resin seems to be very good quality- no air bubbles or visible weakness, minimal seam lines, smooth and even in texture and color. Everything about the doll and its construction was perfect.

      * Did the item look like the sales pictures?
      Yes it did- the body can do all of the poses demonstrated on the website.
      The only thing I wish I had seen before ordering was a picture of the head without a wig- because the size of his ears was surprising in the first owner pictures.

      * Were you satisfied with the product?

      Not completely. Dream of Doll accidentally gave me a default faceup, and the wig was longer than it appeared in pictures- with two extra pieces not pictures. However, everything else was completely wonderful.

      * If you weren't satisfied, how did the company solve your problem?
      Dream of Doll offered compensation worth the price of the painting, or I had the option to send his head back and have the faceup redone. I chose to send him back, they paid for shipping (with the options of store credit, having money paypalled back, or items sent back with the head that totaled the cost of shipping- which I chose to get). Within two weeks the head was sent to Korea, repainted, and back at my home- along with a different style wig (this time it looked exactly like one in the pictures) and a dress shirt (which is wonderful quality). The faceup was beautiful, delicate, and exactly what I'd asked for.
      They didn't do anything about the incorrect wig, but that was fine with me, and I simply cut it.
      Overall, I was very pleased how they handled the situation.

      * Would you order from this company again?
      Definitely. Their dolls are wonderful, and their customer service is equally great. I already have plans for other dolls from them!

      * Would you buy this company's products second-hand?
      It really depends on what it was and the condition it was in.
      Most likely not a doll, because companies are willing to and able to replace parts broken in shipping if need be, and previous owners are most likely not.
      However- something like an outfit, pair of shoes, or wig I would be interested in purchasing second hand, as long as it wasn't damaged.
       
    3. * What did you order?
      D.o.T. SHALL, pink dress, shoes and make-up (I also got the free event head)

      * When did you order?
      november 4th

      * How was the communication?
      very good, they replied to my emails all within a day. and they were very nice.
      great service!

      * How easy was it to pay?
      very easy ^^ i think it took a day to get everything confirmed

      * How long did it take to ship?
      10 weeks but i ordered during an event

      * Was the quality appropriate for the price, in your opinion?
      definitely

      * Did the item look like the sales pictures?
      even prettier!

      * Were you satisfied with the product?
      very ^^ I love my doll

      * If you weren't satisfied, how did the company solve your problem?
      -
      * Would you order from this company again?
      If I had the money ^^;
      but if i'm ever gonna get another doll it'll definitely be a dream of doll ^^

      * Would you buy this company's products second-hand?
      nop ^^; I'd never buy anything second-hand exept if i really really want it and i cant get it anywhere else >.> and if its in good condition
       
    4. * What did you order?
      DOT Camine with face up, shoes and a outfit

      * When did you order?
      november 20th

      * How was the communication?
      Excellent, they answered all my questions and I even asked to change my order about a month in. (To the new DOT type body)

      * How easy was it to pay?
      Very easy with paypal

      * How long did it take to ship?
      10 weeks-ish

      * Was the quality appropriate for the price, in your opinion?
      Definitely

      * Did the item look like the sales pictures?
      Even better.

      * Were you satisfied with the product?
      I am! He's gorgeous, the face up is incredible. The DOT body is amazing aswell. <3

      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Already have.

      * Would you buy this company's products second-hand?
      And again, already have. >:3
       
    5. * What did you order?
      I ordered A DOD Zen+New body with a Custom faceup and a wig c:
      * When did you order?
      I ordered him on January 3rd
      * How was the communication?
      Communication was great! ^^ Answered all my questions, got payment notice, shipping notice and everything c:
      * How easy was it to pay?
      Paypal! Easy C:
      * How long did it take to ship?
      6 weeks 3 days! (i think..)
      * Was the quality appropriate for the price, in your opinion?
      Other than being super tightly strung and having a default wig that is too small, yes he is adorable. They even filled out my request on giving him a very soft and light faceup and pierced his left ear c:
      The other wig I ordered fit beautifully though and the gives my boy a great look c:
      I was expecting him to come tightly strung and have a too-tight wig anyways~
      * Did the item look like the sales pictures?
      He doesn't because of the custom faceup they gave him. He looks way better, and ten times more adorable c:
      * Were you satisfied with the product?
      very!
      * If you weren't satisfied, how did the company solve your problem?
      nun~
      * Would you order from this company again?
      Of course c: I already plan on ordering another boy this month
      * Would you buy this company's products second-hand?
      depends on the situation and product
       
    6. * What did you order?
      DOC Homme Ivan with 1 extra wig, 1 extra pair of eyes, default outfit

      * When did you order?
      02 December 2009

      * How was the communication?
      There wasn't any comunication nessesary.

      * How easy was it to pay?
      I payed per Paypal, so it was very easy.

      * How long did it take to ship?
      He was shipped out on 29 January 2010 -> It took 8 weeks and 2 days; he arrived on 03 February in customs.

      * Was the quality appropriate for the price, in your opinion?
      For the Doll yes, the clothes and the wig not.

      * Did the item look like the sales pictures?
      He didn't arrive with face-up, so he can't be compared to the Ivan from the pictures. His skintone wasn't the same as in the pictures.

      * Were you satisfied with the product?
      His body moves doesn't look as good as in the pictures for the new body type, the wig looks very bad, the clothes too. So I'm not really satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      I didn't contact them, because I know that those things can't be changed.

      * Would you order from this company again?
      Yes, because the doll I get is still beautiful.

      * Would you buy this company's products second-hand?
      Depends on the condition and the price.

      Even if it sounds bad, what I wrote, I still like this company. And even if there are things that I don't like (the wig and the clothes), they still have very beautiful dolls.
       
    7. * What did you order?
      DOC, Bee-A with a default faceup and the new girl body. Along with her, I ordered Tender Too with a default faceup and the new boy body.

      * When did you order?

      January 11th, 2010.

      * How was the communication?
      Prompt and legible!

      * How easy was it to pay?
      Very easy, though I would've appreciated it more if they had sent an invoice or if they had the 'Pay Now' feature that most places have with paypal.

      * How long did it take to ship?
      6 weeks and 4 days.

      * Was the quality appropriate for the price, in your opinion?

      Definitely! I wasn't displeased at all. Tender Too has a few gloss "errors" and a thin, black line on his actual lip that is clearly a mistake, but they're nothing to really complain about.

      * Did the item look like the sales pictures?
      The molds themselves look exactly like the pictures, however, Bee-A's faceup in the photos has darker eyebrows in the pictures than she does in person.

      * Were you satisfied with the product?
      Without a doubt!

      * Would you order from this company again?

      Most definitely. I'm hoping to get my hands on a DOT Calla.

      * Would you buy this company's products second-hand?
      Probably, if the doll I wanted was limited. Otherwise, I feel like it's more special if I purchase directly from the company itself, that way I'm the first "mommy".
       
    8. * What did you order?
      DOC Kirill with default face up, extra outfit, and extra shoes

      * When did you order?

      January 13, 2010

      * How was the communication?
      Very prompt! They were even very patient with the questions I bombarded them. Since this was going to be my first BJD, I wanted to extract every information I could get ^^

      * How easy was it to pay?
      Very easy - I also liked how they notified people when they received the payment.

      * How long did it take to ship?
      I received the customs notice on March 3 (7 weeks) and claimed him on March 5.

      * Was the quality appropriate for the price, in your opinion?
      Yes. However, there were some problems with how he was strung (his left knee seems to have been strung tighter so the left and right legs don't look the same when I pose them the same way in some poses but nothing major to complain about).

      * Did the item look like the sales pictures?
      Definitely!

      * Were you satisfied with the product?
      Very! They even pierced his left ear for free even though I only requested it a week before he was shipped ^^

      * Would you order from this company again?
      Yep!

      * Would you buy this company's products second-hand?
      It depends on the price and quality.. Most probably if it was limited or there was something special about the doll.
       
    9. * What did you order? Dream of Doll DOT Code no. 02 with default face-up, outfit and an ear piercing.
      * When did you order? Januray 1, 2010
      * How was the communication? Excellent, they even let me add an outfit and a ear piercing last minute and gave me no problems. Communication was also very fast.
      * How easy was it to pay? Very easy as I paid with Paypal
      * How long did it take to ship? 7 Weeks
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? No, It looked even better!
      * Were you satisfied with the product? Extremely Satisfied
      * If you weren't satisfied, how did the company solve your problem? NA
      * Would you order from this company again? One hundred times yes!
      * Would you buy this company's products second-hand? I already have several times, this was my first directly from them.
       
    10. * What did you order?
      Homme Ivan, some clothes, wig and eyes
      * When did you order?
      19 January
      * How was the communication?
      Delightful! They are very gentle, and even let me order a custom faceup.
      * How easy was it to pay?
      A bit troublesome, I used credit card.
      * How long did it take to ship?
      One month
      * Was the quality appropriate for the price, in your opinion?
      It was amazing, no seam lines, soft and pinkish resin, impeccable makeup, the clothes and shoes are top quality as well
      * Did the item look like the sales pictures?
      It is even better! I must say it is one of the prettiest homme ivan's i've seen so far xD
      * Were you satisfied with the product?
      Very very very much
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely
      * Would you buy this company's products second-hand?
      No.
       
    11. * What did you order?
      I ordered a Dream of Teenager Camine with a slightly customized Cutie Face-Up. It was customized with black eyebrows

      * When did you order?
      February 14, 2010

      * How was the communication?
      I received an email right away to confirm my order and the next day when they confirmed my payment. I posted on their Q&A Board to let them know I paid and they got back to me right away, even clearing up a couple questions they had (since i forgot to call the Cutie Face-Up by it's proper name).

      * How easy was it to pay?
      I found it easy to pay. Paypal makes things simple.

      * How long did it take to ship?
      It took 3 weeks and 6 days for them to ship.

      * Was the quality appropriate for the price, in your opinion?
      I've always though of Dream of Doll to be a little pricey, but I'm always very pleased with their work. The price is definitely appropriate for the quality.

      * Did the item look like the sales pictures?
      Yes, very much so. Though I do wish they would show examples of the different face-up types to give people a better idea of what to expect.

      * Were you satisfied with the product?
      I'm highly satisfied by everything I have from this company.

      * If you weren't satisfied, how did the company solve your problem?
      I have yet to have any issues, so this is n/a.

      * Would you order from this company again?
      Yes. In fact, this is my second order from Dream of Doll.

      * Would you buy this company's products second-hand?
      Actually, I have already, so the answer would be yes.
       
    12. * What did you order?
      DOT Calla

      * When did you order?
      February 7, 2010

      * How was the communication?
      Fantastic! I asked them to add more purple eyeshadow, paint her nails, and pierce her ears, in which they did all of that for me! Plus they let me add a pair of option hands onto my order without hesitation.

      * How easy was it to pay? It was extremely easy to pay, sent payment to the e-mail that was given, and my status changed quite quickly.

      * How long did it take to ship?
      4 weeks & 3 days

      * Was the quality appropriate for the price, in your opinion?
      Definitely, at first, the price kind of scared me away, but now I know that it's all worth it.

      * Did the item look like the sales pictures?
      Yes!

      * Were you satisfied with the product?
      Yes, I'm in love

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      Definitely!

      * Would you buy this company's products second-hand?
      Yes.
       
    13. * What did you order?
      DOT Homme Ducan

      * When did you order?
      January 15, 2010

      * How was the communication?
      Excelent, so clear and so gentle

      * How easy was it to pay?
      Too easy via Pay Pal and with the payment send the number of order and voila!!!!! all ready

      * How long did it take to ship?
      6 weeks + 4 days

      * Was the quality appropriate for the price, in your opinion?
      it worth it ^^ but the shipping fee... Kills!!!!!!! hahahaha

      * Did the item look like the sales pictures?
      yeah, much better in my case, but the default clothes are not so similar like the pics, so much Ps hahahaha

      * Were you satisfied with the product?
      Totally!!!!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Actually I'm waitting another doll ^^

      * Would you buy this company's products second-hand?
      Maybe ^^ the quality it's awesome!!!!!!!!! but I need to find the products hahaha (are limited hahaha)
       
    14. * What did you order? DOT Code no.02 with default faceup, extra wig

      * When did you order? February 14th 2010

      * How was the communication? Confirmation and shipping notices were quick, did not need to contact them otherwise.

      * How easy was it to pay? I'm not a fan of manual PayPal payments, but it was simple enough.

      * How long did it take to ship? About seven and a half weeks

      * Was the quality appropriate for the price, in your opinion? Yes

      * Did the item look like the sales pictures? Yes, the faceup is just like the promo images

      * Were you satisfied with the product? Definitely!

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Yes

      * Would you buy this company's products second-hand? If it were a discontinued item, then probably.
       
    15. * What did you order? Code 2 (Free Face up Event), Code 2 Default outfit, D-173(D.0.I), HEAD CAP(D.O.C) x2, HEAD CAP(D.O.T) x6, String 1M(D.O.T) x4, D-192(D.O.T) Custom fit for Code 2, D-205(D.O.1), T-HAND-03

      * When did you order? February 18th, 2010

      * How was the communication? No need.

      * How easy was it to pay? Pay pal simple and Easy.

      * How long did it take to ship? April 7th (Arrived on the 10th) so about 7 weeks and change.

      * Was the quality appropriate for the price, in your opinion? Excellent

      * Did the item look like the sales pictures? Yes if not better.

      * Were you satisfied with the product? Very much so

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? I have before so probably.

      * Would you buy this company's products second-hand? Depends on the seller.

      One thing that is buyer beware if you order more than one or two Elastic from them they send it all in one piece, we're talking elastic that goes on forever. It's really hard to tell if you got exactly what you pay for but it's only like 2$ per so I'm not really stressing over it.
       
    16. * What did you order? DoC Too and Bee-A with faceups and ear piercings.
      * When did you order? March 7
      * How was the communication? No extra communication was necessary, but I got all notices right away for payment, shipping, etc.!
      * How easy was it to pay? Very easy, paid via Paypal.
      * How long did it take to ship? About six weeks.
      * Was the quality appropriate for the price, in your opinion? Definitely! Two beautiful dolls with lovely faceups, even their default eyes were pretty. One of the magnets in my Bee-A's headcap fell out, but it was nothing that was hard to fix. :)
      * Did the item look like the sales pictures? Yes! Aside from the different faceups that we requested of course, the sculpts were fantastic.
      * Were you satisfied with the product? Yes!! Definitely! DoD even sent us two extra pairs of hands, one for each doll! It was a very pleasant surprise!!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Definitely! I really want an E-An!!
      * Would you buy this company's products second-hand? Possibly. Maybe not a doll unless it were limited, and clothing or shoes.
       
    17. * What did you order?
      DOC Homme Ivan, Default Clothes & Shoes (Faceup was free with promotion)

      * When did you order?
      March 4

      * How was the communication?
      Excellent! I received notices for payment and shipping, and being a first time owner, I had quite a number of questions. They replied to my every email within a day and was polite and friendly about it. In fact, I wasn't even aware of the face-up promotion until they told me about it. They even acceded to my request for one-side ear piercing!

      * How easy was it to pay?
      A breeze with paypal. I wanted to add the shoes to my order only much later and they accepted it. All I had to do was to just top up the amount with paypal. ^^

      * How long did it take to ship?
      Around 6 weeks

      * Was the quality appropriate for the price, in your opinion?
      Yes. Their sculpt was extremely exquisite! There were no obvious flaw and the entire doll look was smooth and even.

      * Did the item look like the sales pictures?
      Yup, but they gave me the default clothes for Kirill (long pants with a "K" belt) instead of for Ivan (short pants) lol

      * Were you satisfied with the product?
      Extremely. He was exactly like I expected and the faceup looked even better in flesh than the one shown in their official pictures. I had initally wanted to request for a more "pinkish" faceup (based on their pictures) but in the end I just went ahead with the "default makeup". I am glad I did; the faceup was totally my type. ^^ They even gave him an extra pair of hands!

      * If you weren't satisfied, how did the company solve your problem?
      Not applicable coz I'm satisfied despite the wrong clothing given lol. (They did apologize for it, though I was okay with the Kirill clothing set so no exchange was needed. ^^)

      * Would you order from this company again?
      Hell yes!

      * Would you buy this company's products second-hand?
      Possible depending on the doll/items.
       
    18. * What did you order? DoC Twing-Key in new girl body with default face up
      * When did you order? 4/7/10
      * How was the communication? Very good! It was my first time buying a BJD so I emailed them with a few questions and they answered me right away!
      * How easy was it to pay? Easy, through pay pal
      * How long did it take to ship? Only a month (Arrived 5/5/10)
      * Was the quality appropriate for the price, in your opinion? I will admit, she was a bit pricey, (didn't think they'd charge for the face up too!) but yes it was completely worth it, she is lovely <3
      * Did the item look like the sales pictures? Even better!
      * Were you satisfied with the product? Very ^^
      * If you weren't satisfied, how did the company solve your problem? Doesn't apply
      * Would you order from this company again? Absolutely. They have the best sculpts! And wonderful customer service.
      * Would you buy this company's products second-hand? Yep
       
    19. * What did you order?
      D.O.T. Calla, Outfit & Shoes, Default Faceup, heel feet
      * When did you order?
      April 7th 2010
      * How was the communication?
      I didn't realise I'd needed to order the 'heel feet' until after reading posts on DOA. They were really polite & helpful, I was able to just pay the extra via paypal and email them to let them know it was done. They always replied by the following day too which was great :)
      * How easy was it to pay?
      Very, first time I'd used manual Paypal and it was done in a flash.
      * How long did it take to ship?
      She was shipped May 7th and arrived May 10th
      * Was the quality appropriate for the price, in your opinion?
      Better, minimal seam showing and the faceup was perfect.
      * Did the item look like the sales pictures?
      It could have been the same doll, beautiful work
      * Were you satisfied with the product?
      Very, am so glad she's my first
      * If you weren't satisfied, how did the company solve your problem?
      NA
      * Would you order from this company again?
      I already have plans to, I am very impressed with their service and quality of product :aheartbea
      * Would you buy this company's products second-hand?
      If I couldn't buy straight from them for some reason maybe
       
    20. * What did you order?
      DoC Si w/ default faceup.
      * When did you order?
      March 13
      * How was the communication?
      Excellent as far as receiving the typical e-mail notifications. No extra communication was necessary.
      * How easy was it to pay?
      Extremely easy through Paypal.
      * How long did it take to ship?
      Five weeks. I was actually surprised when I received the shipping notice.
      * Was the quality appropriate for the price, in your opinion?
      Absolutely! Definitely a solid, quality product and well-worth the price. Everything was beautifully done.
      * Did the item look like the sales pictures?
      Yep.
      * Were you satisfied with the product?
      Very satisfied. This will probably be my first doll of many.
      * If you weren't satisfied, how did the company solve your problem?
      No problems.
      * Would you order from this company again?
      Yes, once I decide what to get next. Everything is so tempting.
      * Would you buy this company's products second-hand?
      Probably, depending on the condition.