DREAMING DOLL * What did you order? 58cm Sally from the "Elva" line; chose the fullset, which includes doll, faceup, wig, glass eyes, outfit and two pair of feet, plus the standard pillows/box. * When did you order? 20 May 2010 * How was the communication? Best communication I have had from any doll company. I received an email confirmation of reply. Then an email stating when they planned to ship. Then an email with a copy of my order indicating the doll had been shipped and supplying the tracking number. (They also updated order status very quickly on the account/order page.) * How easy was it to pay? Website uses the standard checkout system we see on other sites (eg. Soom). When the order is placed, you receive a summary of the order and below that is a direct link to PayPal payment (choose "PayPal credit card" option during checkout ... you don't have to use a credit card on PayPal, though). So you don't need to copy and paste Dreaming Doll's PP addy, and you know the payment is connected to your order. * How long did it take to ship? Dreaming Doll posted the package five (5) days after I placed the order. It took three (3) days to get to me (east coast, USA). Have never received a new doll in less time! * Was the quality appropriate for the price, in your opinion? For a 60cm range doll that comes with wig, nice quality glass eyes and two pair of feet (one flat, one high-heel-ready), I think the $450 is perfectly reasonable (this is the base price). Faceup is $45 extra. If you want the outfit, $35 more. Actually, considering everything I got (see below for extras) and adding on shipping, I think $585 total is a splendid deal! * Did the item look like the sales pictures? Yes. Faceup actually looked better than the product pictures. * Were you satisfied with the product? Yes. The quality is certainly up to current standards in all respects. Faceup is very nicely done. Wig and clothing are very nice quality. Resin is of comparable quality to most resins currently available: Soom, Angelheim, Demon Garden, Iplehouse, Crobidoll, etc. It is not, however, the sort of heavier resin used by a company like Volks. Joints are a little bit creaky, but my experience is that tends to work out over time. [Note: In addition to the doll, faceup, eyes, wig, two pair of feet and outfit that came with my order, I also received a bag of Hershey's Kisses, a little photo frame, extra eye putty, the rectangular plastic case the eyes came in, a set of headcap replacement magnets (4 small round magnets total) and enough elastic to completely restring the doll.] * If you weren't satisfied, how did the company solve your problem? The only reason I had to contact the company was to offer a profusion of thanks. * Would you order from this company again? In a heartbeat! * Would you buy this company's products second-hand? If I were looking for a particular sculpt by this company, I would. Given the quality, I see no reason not to consider buying one of these dolls on the after-market. However, Dreaming Doll is just about the best company I've ever worked with since 2005. I'm happy to give them my money (because it's not like the after-market is flooded with Dreaming Dolls!).