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Enchantment Doll Feedback (2008)

Apr 19, 2008

    1. Enchantment Doll is the current distributor for Batchix's Machina Alpha dolls. If they qualify as a subdivision of Dollfair and should be merged with Dollfair's feedback thread, feel free to move this, mods.

      * What did you order? A blue Machina Alpha.

      * When did you order? December 25, 2007 (Merry Christmas, self!).

      * How was the communication? This was the one thing that really bugged me: the communication was abysmal. No emails to explain the (rather extensive) shipping delays, no updates to their website, NOTHING. It took a group of Machina purchasers forming a waitroom thread that consisted largely of "Wow, I really wonder where my doll is," before any of us got any news. After that, we got regular updates on the thread of what was going on, which was nice. I don't mind the delay itself--Machina Alpha is a pretty fiddly sculpt with a lot of details, there were master mold problems, a snowstorm slammed them and they couldn't get any packages out to where they needed to go--but it would have been nice to know about this stuff when it was happening, not two months after the fact.

      * How easy was it to pay? Very easy. They accept PayPal.

      * How long did it take to ship? Three months, one week, and five days exactly.

      * Was the quality appropriate for the price, in your opinion? Yes. I dearly love my Machina--she's worth every penny.

      * Did the item look like the sales pictures? Yes.

      * Were you satisfied with the product? Oh my, yes. She's unique, lovely, poses like a dream, and is so well balanced I can stand her bent over or on one leg with no trouble at all. :aheartbea

      * If you weren't satisfied, how did the company solve your problem? I got my doll. Problem solved. :)