I've only ordered twice from this company but both times I had a wonderful transaction! I ordered two pairs of shoes on Feburary 2nd, received the invoice on the 3rd and paid it, and received my shoes yesterday on the 5th! The product is always wonderful and her prices are great. The only issue I had was in finding the BJD shoes in the child section. Had I not been browsing I wouldn't have known to look there. But the shoes were perfect. I've also bought notions from her in the past with the same wonderful result.