News thread http://www.denofangels.com/forums/showthread.php?p=2673288 General pukipuki squee-ing thread http://www.denofangels.com/forums/showthread.php?t=172233 [FAQ - PLEASE READ BEFORE POSTING QUESTIONS] Payment/Order Q. I placed my order in but didn't receive an invoice. How do I pay? A. Once your order is received, payment invoice will be sent to your email address within one to two business days. It is a manual process and can be slightly delayed. More information is available at FairyLand basic FAQ board. http://efdoll.dreamweb.co.kr/board/list.php?board_name=DREAMBOARD2 Q. What methods of payment do you accept? Can you take Paypal? Currently, only method of payment available in Fairyland English Shoppingmall is credit card payment via Eximbay. Limited amount of Paypal payments per month can be accepted. To pay using Paypal, complete your order by selecting credit card payment option, but write on Customer Request section if you wish to pay using Paypal. (EDIT) Q. What is grace period for payment? A. There is no fixed date for current sales. The sooner the payment has been received the faster your package will be processed. If the payment is extremely late and we have to cancel the order, a notice will be made and email sent to your account beforehand. However, preorders (not current normal sales) will be cancelled if payment is not made until December 30. Item questions Q. Are separate body parts available? A. Currently there are no plans for selling body parts separately. Q. Will you have separate outfits/wigs etc for pukipuki? A. Yes they will be updated some time in the future. Q. I can't add Transformation Face to my order. What's wrong? A. There was a slight problem with item registeration. It has been fixed now. Customers from Preorder Phase Q. Can I change items from preorder to current new item? A. No it is not possible. The processing jobs for preorders are already on the way, and the wigs and outfits are already manufactured accordingly. Q. Can I add items from current order to my preorder? A. Yes, adding items is possible. Q. I want to use mileage points from my preorder but I don't see it yet. A. If you want to use mileage points for already received pukipuki, but your order status has not yet changed to Shipping Complete with mileage points added to your account, please contact FairyLand. This is not possible if your package has not yet been sent out. Q. What happens to shipping fee if I want to combine preorder and current order? A. There are three cases 1. If current order exceeds $600, shipping is free and not charged in the order form at all. 2. If just one pukipuki was ordered in preorder & current order is less than $600 AND; 2-1. combined price of preorder and current order is LESS than $600, shipping will be charged. 2-2. combined price of preorer and current order is GREATER than $600, shipping fee will be automatically added in the invoice. You will receive this amount back as your mileage points. 3. If preorder amount exceeds $600, shipping fee will not be charged on your invoice for your new order. You MUST include in your current order form your preorder number if you wish to combine the orders. Please note that combining orders will delay your shipping.