feedback for DOLKOT

hi dear

i would say may be you can try dod new pink resin, but it is hard...... i got a kiss too, he is super yellow now.

some one even told me he is make in china all the time. i am sad too.

any way kiss still look nice in yellow, the more yellow he get the more ghot he is, looks like an antique doll.

 

Please more feedback for Dolkot! Has anyone ordered recently???? I really love one of their sculpts, but I am too scared to order

 

oh dear! yes, any more feedback? i feel the same way! i wanted to order from them...but now i'm not so sure!

 

Same here. I like several of their sculpts but now i'm not sure... this kinda puts me off cos they aren't cheap at all.

 

I have 1 WS Hara, 1 WS Kiss and 1 AS Bera from Dolkot and a 'limited' WS Loon body.

None of my dolls have yellowed AT ALL. The oldest is the Loon body, which is about 14 months old now. However, none of my dolkot dolls are normal skin. The Albino skin is CHALK white, but is only 3 months old, so may yet yellow. I've found the girl body much better made than the boy bodies for thickness of resin; my girl is MUCH more solid and poses infinitely better. The worst parts I've found are the thin resin around the wrists and feet, which gets brittle over time, but if you are aware of it, it's not too hard to work around when restringing and the like. I DO NOT have a problem with the quality of my dolkot dolls; they are comparable to my other company dolls of the same value. They just cant be tossed around the room.

Service is...interesting. They have always been very helpful, and fast to reply. However they have changed english reps since the english shop first opened, mostly because the original rep took complaints seriously and offered refunds, or store credit or what have you. Ive not seen any 'compensation' offers since she left.

I've ordered a custom face up once, and was sent the default, and not even the default that closest matched my custom request; it was completely useless and had to be redone. Since then I have only used the make up request system, using the face ups they have available. They have not made a mistake using this system that I am aware of. I would never recommend a custom face up from dolkot as I dont believe they even understand what it is. The other system works just fine.

My advice with dolkot is keep the order as simple as you can. You want BLAH doll in BLAH colour, with make up number BLAH. Don't hassle them about anything and make sure you have your address and other details right. If you keep it simple its impossible for them to screw it up...supposedly.

They have switched from using dolkot carrier bags and dolls now appear to come with the cheaper manfrotto bags. I prefer this because the manfrotto bags are smaller, so the doll doesnt move around as much inside, but this might be an issue for some people. You can see what a manfrotto bag is on the dollsoom.com site if you want pictures.

Thin resin has always been an aspect of dolkot. The bodies HAVE improved, immensely. The girl knees ARE square, just like souldoll double jointed knees. If you don't like it, don't order one. Personally, I love the posability so it doesn't bother me. If you're worried about the normal skin, order white; its very white but with a pink undertone and still gorgeous. If you prefer white skin, order albino...its stunning :P

Dolkot are NOT perfect, but very few companies are at the moment.

Edit: my most recent order from them arrived in January, just before they moved to China. It was an albino skin bera and its in flawless condition and exactly as requested bar one detail; I paid for a manicure AND a pedicure. The manicure is gorgeous, but they forgot the pedicure. Again...I made the order too complicated. Keep it SIMPLE. Also, I requested the small bust body, as I was changing it to a boy bod and its less sanding, but recieved the mature bust body with HUGE boobs. Gorgeous boobs but still not what I asked for. Again...a little too complicated for dolkot, but I'm not unhappy with what I got at all.

 

I was curious if anyone had ordered/received any of Dolkot's Junior size dolls (more MSD size, I think) and if so what was the experience with them then? I am looking to *hopefully* get a Junior (Day, or Sun or something that is supposed to be their MSD sized Kiss) and was just wondering possibly what to expect with it.

UPDATE: I had noticed recently that on the Dolkot webpage they have updated their Junior section to include the dolls they once had sold out, like Day. I was wondering if anyone has had any recent dealings with Dolkot, in 2009, especially with getting a Junior doll...as I'd still like to get one even now...but am afraid of their past. Does anyone know about them in 2009 they can tell me?

 

thanks lethanon for the feedback! i'm a little worried about the thin resin issue...but i guess i'll have to deal with it, as that is the mold i fell in love with. *shrugs*

 

I was really sad to see your experience with dolkot, Idemo. Usually its white skin people have issues with, but dolkot really does seem to have problems with the normal skin, and they dont appear to take responsibility for anything heh.

But I have had nothing but good experiences with them, one either side of your order, so it does seem to have been a one of thing o.o a weird one off thing. *hugs* Im really happy you still love your boy.

 

My Dolkot Day arrived today... I'm a little shocked hm, I've never had to contact a company about problems after I buy from them before so this is my first time ;;
He is very yellow, even more yellow than my year old dolls o__o; Also there is a chip and small crack in his wrist, and I think it's weakening it...it looks like the crack will split if I touch it...

The S-hook is rusty as well and the rust is spreading to the elastic...

My boy is pretty disabled as well T__T; He can't stand very well and bucks all the time, but I'm really impressed with how well he can sit and pose his arms.

I'm pretty sure he isn't new and has been sitting around a while at their warehouse...

And he has no ears...I hear the Dolkot MSDs come with removable ears...but...aren't they meant to pack that with him? Or was I supposed to order them seperately...?

I'm a bit confused and don't know what to think of this xD;;;

Overall I'm a little scared of ordering from them again ;;

 

What did you order?

Dolkot MSD Yuna

When did you order?

Late February

How was the communication?

Good. ^^ My questions were usually answered within 48 hours or so.

How easy was it to pay?

Pretty easy. It kept rejecting the credit card I was using so I was like "WTF is up with this" until I realized it was the card, not dolkot.

How long did it take to ship?

About a month due to their move. Short compared to other wait times I've heard of, so I'm cool with it.

Was the quality appropriate for the price, in your opinion?

YES!!! Yuna's gorgeous. @_@ She poses fairly well (nothing compares to dollmore bodies, so I'm biased) and she photographs amazingly. When I looked at her first, she had such profound emotion in her face. Loooove her.

Did the item look like the sales pictures?

Relatively so, but I think she looks better. ^^

Were you satisfied with the product?

Indeed I was!

If you weren't satisfied, how did the company solve your problem?
n/a


I'm sorry to hear about your guys' bad experiences. o____o Especially the yellow resin. There's no excuse to send out old dolls.

 

wow! pretty extreme mixed reviews! can anyone else add anything?

Naoki - i hope you wrote to them and let them know! i'd like to hear how they fix your problem.

 

Sorry ~~MY doll had just arrived today~~ but I feel really sorry to tell you that: THEY DID　ＮＯＴ IMPROVE THEIR QUALITY OF DOLLS. I am really sad to see my child with such a body !!

 

oh no! what was wrong with the body? did you get the white skin, or normal skin?

 

Hm... seems that only dolkot boys have problems of yellowing and such. Could you guys tell us what model you got?

Damn, i really wanted a dolkot... the sculpts are so pretty. But their prices are on top with the most expensive manufacturers and the quality doesn't seem make up for it.

 

Hello, I emailed Dolkot and they were very helpful...I'm relieved they answer emails so quickly with good english.
They offered to send me his missing ears they forgot to pack, and the broken arm piece replacement.

The model I order was Dolkot Day.

The MSD body is horrible and the torso joint is always popping out, his head also keeps tilting to the sides, but I'm assuming his elastic needs loosening so I'll work on that when his replacement piece arrives. His knee joints also lock strangely and don't bend unless his leg is -twisted- into position...it's kinda weird and so he doesn't go from standing to sitting pose very easily at all, maybe it's something I need to get used to handling.

He didn't smell or look new when I first got him, theres also a grazed patch on the side of his temple, but his wig covers it.

Overall, very yellow resin =_=;, I don't know why it is like this, I have a feeling it is yellow from age. It definetly isn't newly cast...
Go with Dolkot if you're willing to take a gamble, and at least their customer service is good when you do have trouble x__X Good luck.

They sent me a Dolkot bag with my MSD, postcards, eyes, wig.
Despite his flaws, I really like his face sculpt...

 

I am so happy to recieve my dreaming Doll KISS yesterday(April 12), and I

like to order Ryu or Hara next time. The doll was ordered on March 22, and I

recieved the doll within 3 weeks with good packing. However, when I look

into it closely, I felt very disappointed and upset. His body is very yellow and

ugly. I don't think I am the most unfortunatly one who ordered KISS from

DK(some of other KISS were sufferring more).

My question: IS THERE ANYONE WHO SUPERVISES THE QUALITY

OF YOUR DOLLS AFTER YOU MOVED TO CHINA???

Below are some drawbacks of the doll:


1.The right leg can not be joint well as the left one.




2.The head has the big crack and the shape is ROUGH. There is some holes

at the back of his head. Everytime I change his wig, I confused whether it

worthes 550USD?????!!!! I only see these in a second-hand head.



3.
The side of the chest is THIN and ROUGH, I really wonder how they can

make it like this???!!!!The blemish on the left ankle IS THE ONE THAT I

CAN NOT PUT UP WITH!!!!! IT WAS SPLITTING TERRIBLY!!!!

Seeing this, they are really hurt me deeply! And I have the feeling that I was

cheated!!





4. The body what is really make me upset, beside what I have mentioned , is

the skin. Here is a comparison between my KISS and SD13, both of them are

normal skin, why he seems so yellow??



I don't think KISS is yellower than SD13, here is another picture for

comparison.



Though it was the old body, should new body be yellower than the old one????

5. The body also so dirty and I am shame of exposing its body to my

friends. It's oily and spotted. AND BOTH OF THEM CAN NOT BE

SCRUBBED. And the body is full of scars!! How can you give such a body

to my doll????





Above are my disappointed points on the doll I have just recieved.
I hope they can give me a reasonable solution. I don't want to have such a

bad impression on my first doll and I hope you can understand how angry

and depressed I am. I know DK have an office in China and just move there

last month. My doll was sent from Guangdong Prov, China. But they should not take these as an excuse that their dolls are producted poorly and the quality is worse than before. Even though in China, other companies' body are better than the one I have got.


Now I am waiting for their answer. Don't tell me that I was thick. Just because I love Kiss so much and he is my first doll. I am very cherish my love to him!!If someone says that I am the most unlucky one. I would say No, I am not. I am the luckier one within those whose Kiss are even suffer more recently!!

 

Yes I have all those problems on my doll too, shirohannya! My doll has cracks in his wrist as well the same way and the resin quality is definetly old...

My friends have convinced me to email Dolkot for a new cast and return the doll to them so I am waiting for a reply now ;;