1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Feedback for dollsandfriends

Oct 8, 2007

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    1. * What did you order?
      Alice Cherry Blossom School Angel (preorder)
      * When did you order?
      April
      * How was the communication?
      Very good, they answered all my emails very quick!
      * How easy was it to pay?
      Easy
      * How long did it take to ship?
      Very quick, just a few days
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes! She was my very first BJD and is so gorgeous :)
       
      #61 caya, Jun 14, 2008
    2. Popping back in to add an overdue thanks to Dolls & Friends.

      I managed to snap off one of Kenshin's fingers. :( Dolls & Friends had a set of spare hands in stock and got them to me within just a few days! :)

      Saved my hide, they did. I owed them a big thank-you!.
       
      #62 Baakay, Jul 3, 2008
    3. * What did you order?
      Cheerydoll Alice maid uniform
      * When did you order?
      July 24th
      * How was the communication?
      They were awesome! I loved talking with them!
      * How easy was it to pay?
      Easy!
      * How long did it take to ship?
      Arrived in 4 days.
      * Was the quality appropriate for the price, in your opinion?
      Indeed.
      * Did the item look like the sales pictures?
      Yes!
      * Were you satisfied with the product?
      Extremely.
       
      #63 Missie L, Jul 29, 2008
    4. * What did you order? A wig that was on sale.
      * When did you order? July 19
      * How was the communication? Very good. They let me know that they were at a convention, and would ship the wig as soon as they got back.
      * How easy was it to pay? Very easy, paid via paypal. I also enclosed a payment towards my Dollheart outfit layaway.
      * How long did it take to ship? It was shipped on July 24th, when they got back from the convention; and arrived on July 28th.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes.
       
      #64 Jibrille, Jul 29, 2008
    5. What did you order? Tan Yuu
      * When did you order? sometime in july i guess, or early june.
      * How was the communication? perfect
      * How easy was it to pay? easy
      * How long did it take to ship? fast!
      * Was the quality appropriate for the price, in your opinion? it was good, but for the dang face up. Not Dollnfriends falut, it was the actually company. Clothing....pants does not fit at all
      * Did the item look like the sales pictures? somewhat, since i order custom and got mix
      * Were you satisfied with the product? not really, but Dollnfriends service is lovely. It DZ that tick me off.
      * If you weren't satisfied, how did the company solve your problem? talk to them, and they haunt DZ until it got fix. >.> but they still got some things wrongs, guess i'll retouch up it later on.
       
      #65 Mephistol, Aug 9, 2008
    6. * What did you order? Orientdoll So Ui Vampire
      * When did you order? Sometime around October-November 2007
      * How was the communication? Fantastic!
      * How easy was it to pay? It was really easy, paypal and on layaway.
      * How long did it take to ship? They shipped him days after it was paid off. :3
      * Was the quality appropriate for the price, in your opinion? Yes, it was excellent!
      * Did the item look like the sales pictures?Yes!
      * Were you satisfied with the product? Very much satisfied.

      Posted late because I completely forgot to leave feedback for this purchase
       
      #66 Tahiel, Aug 20, 2008
    7. * What did you order? - Two wigs and a pair of shoes. Eventually. See below.
      * When did you order? - Two weeks ago.
      * How was the communication? - Absolutely brilliant. Kathy answered every question and enquiry within a day, if not within hours.
      * How easy was it to pay? - Very easy.
      * How long did it take to ship? - No more than a few days.
      * Was the quality appropriate for the price, in your opinion? - Lovely
      * Did the item look like the sales pictures? - Yep.
      * Were you satisfied with the product? Yes.

      My original order with dollsandfriends was actually something really different - I had pre-ordered an Orientdoll Il but a month-and-a-half in life-stuff led me to changing my mind. They were extremely nice about it, accepted my cancellation without asking any questions, charged a very small restocking fee (equal to the pre-order down-payment, which is a lot less than I've seen with other stores), and let me chose if I wanted the rest of my money back as store credit or a refund.

      And in the end Kathy didn't even charge me the restocking fee after all. It was a really nice experience all around.
       
      #67 Flidget, Sep 1, 2008
    8. * What did you order?
      Limited Pipos Sugar Robin + a Pipos outfit
      * When did you order?
      The doll was put on layaway on August 12th and paid off September 2. I added the outfit to the order when I paid it off.
      * How was the communication?
      Completely amazing! They replied to all emails within a few hours and were extremely sweet and understanding. Probably the best customer service I've ever had!
      * How easy was it to pay?
      Easy! I did layaway payments through paypal. They even let me have 3rd parties make payments for me.
      * How long did it take to ship?
      She shipped on September 3rd and I got her today, September 5th.
      * Was the quality appropriate for the price, in your opinion?
      Yes! She and clothes are very well-made and detailed.
      * Did the item look like the sales pictures?
      She's the spitting image of the photos! I couldn't ask for more! The outfit is actually cuter IRL.
      * Were you satisfied with the product?
      100% I adore D&F! I will certainly do business with them in the future!
       
      #68 imhitomi, Sep 6, 2008
    9. * What did you order?
      I have ordered from them several times, including three Dollheart Fer pre-orders and an Elfdoll LE set (though the Elfdoll set hasn't arrived yet).

      * When did you order?
      Multiple times over the past year.

      * How was the communication?
      Wonderful! The crew at Dolls and Friends are great about keeping customers updated, and emails were always replied to within 24 hours. They're very friendly and overall just great to do business with.

      * How easy was it to pay?
      Very easy. Flexible layaway plans are great for doll purchases. I paid using Paypal for all my purchases, and a confirmation email was always sent to let me know that payment was received.

      * How long did it take to ship?
      All the items I've ordered from them were Pre-order, so there was a wait. However, once the items arrive and final payment is confirmed, they ship very quickly. One of my Fers was not shipped on time due to a clerical error, but when I emailed them asking about it, they were very apologetic. They even refunded my entire shipping cost and then sent the Fer via a faster shipping method!

      * Was the quality appropriate for the price, in your opinion?
      Yes, as all the items I've bought have standardized pricing set by their parent companies (Dollheart, Elfdoll).

      * Did the item look like the sales pictures?
      Yes, the Fers do look like the photos, and are even more beautiful in person.

      * Were you satisfied with the product?
      Absolutely.

      * If you weren't satisfied, how did the company solve your problem?
      In my experience, Dolls and Friends has always placed a high priority on customer service, and they are very willing to work with their customers to resolve any problems that come up.


      Overall, I very highly recommend Dolls and Friends. If an item I want is offered through them, I won't get it anywhere else. ^_^
       
      #69 TheFontBandit, Sep 15, 2008
    10. i have a question about their layaway ^^

      I have right now an AoD Jing Ge on layaway, but heres there question, do they tell you how much you have left of do you ahve to guess? because i dont know what the shipping is so i have no clue how much more it is ><
       
      #70 June, Oct 9, 2008
    11. June, the best thing to do would be to email them and ask how much you have left to pay.
       
      #71 twigling, Oct 9, 2008
    12. Kathy is amazing I just put a kitty Shoyo on layaway! I have been looking for her everywhere, Kathy is one of the sweetest people on earth! :aheartbea
       
      #72 rowenstar, Oct 9, 2008
    13. Hi all! Kathy and Leo are great. I've ordered from them several times and they have always been pretty quick to respond. UNFORTUNATELY, they are retiring and going out of business. You should visit their website soon. Below is from their webstie - very sad because I loved the fact that they were so generous with their layaway plans...

      "Retirement Sale

      Yes, it's true. With very mixed emotions, after over 14 years in business, Kathy and Leo are retiring and Dolls and Friends is closing its doors.

      You know what that means!

      Everything Must Go!

      Really. Everything.
      Pretty much if it's not bolted down, it's gotta go.

      So browse the virtual aisles here on the web, check out the discounts as we collect up the last of our inventory in preparation for a long (and much needed) vacation.

      (Just so you know, response to our retirement sale has been overwhelming. As a result, there might be a slight delay in acknowledging or processing your order or question. We'll definitely get to it, but in the mean time we appreciate your patience.)"
       
      #73 VickieAngela, Oct 20, 2008
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