I bought a Resinsoul An from her. She offered to pay back a part of the shipping costs, because the post office charged less then expected. I got an update with photo's of the parcel and receipt as a proof that he was shipped. He was shipped pretty fast, and arrived two days later from Belgium to the Netherlands. He was well packed, and arrived safely. And she even send some clothes with him as well as a surprise! So I paid her the shipping difference, as a thank you. Overal I'm very pleased with buying a doll from her, had good and friendly communication and would recommend buying from her. Thank you!