1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Feedback for phanuel

Oct 9, 2009

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    1. @Henkka, The chipping to your doll really does disturb me. It is the first time I have had any problems either in selling or buying. I once received an undamaged pair of jointed hands from the other side of the globe enclosed in nothing more than a small padded envelope! So sending a doll in the company cushions and box plus another box with padding would seem adequate to me. But I guess I will take even more precautions in the future.
      Your doll was insured and I am wondering if we should look into getting some compensation. The first step is requesting a form. I still have all my receipts but we may need physical photos of the damage. Do you want me to proceed?

      Edit: I just talked to my husband about this incident and he thinks the damage was most likely done by customs. That makes more sense to me.
       
      #41 phanuel, Oct 11, 2019
      Last edited: Oct 17, 2019
    2. Thank you for your answer @phanuel and sorry for my late response( life got busy).

      Thank you for offering to look into the insurance. I do have images of the chipping, but at this point I do not wish any extra hassle, and it might be too late now too?

      Thanks again of her, she’s precious.
       
      #42 Henkka, Oct 23, 2019
    3. @Henkka, okay, I expect it's a grueling process anyway. I feel bad, but I'm glad the damage wasn't any worse.
       
      #43 phanuel, Oct 24, 2019
      • x 1
    4. PERFECT! :3nodding:
      I bought a little Dollzone body from phanuel; it was a perfect transaction experience as well as a perfect fit for the intended head.
      The body came with its original box and wraparound pillow which protected it well.The Dollzone box was protected inside another larger box filled with packing. It was shipped quickly and arrived in just 3 days. Phanuel was always prompt to communicate and very efficient. It's always nice not to have to wait a long time to get something in the mail.:love
      This transaction also reminded me that I ought to check phanuel's doll gallery more often, where I see many sculpts that are unknown to me and I can learn about them. Their pictures are beautiful.
       
      #44 Refashionable, Jun 16, 2020
    5. A great person to buy from! I would give her an AAAA+++++
       
      #45 JustEden, Oct 23, 2020
    6. I had another excellent transaction with phanuel. Communication was prompt, shipping was fast, and the doll's head was packaged very securely. She included an extra cute prop, very thoughtful! :daisy
       
      #46 ophelia, Mar 17, 2021
      Last edited: Mar 17, 2021
    7. @phanuel joined my Fairyland split and was a great participant! They were good with communication and prompt with all payments. Thank you for joining! :)
       
      #47 ShadowedForce, Aug 15, 2021
    8. I bought a Myou Rod and he arrived quickly and packaged wonderfully. Just as described. Thank you for the additional present too.
       
      #48 SteamWitch, Nov 21, 2022
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