1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Feedback for Stairwaytoheaven

Aug 27, 2011

    1. My own thread for feedback, for all my transactions~~

      Please leave feedback for me. Thank you :)
       
      #1 Stairwaytoheaven, Aug 27, 2011
    2. I sold Dollfie Dream Yuki Morikawa to her. and she was just wonderful to work with! Fast payment and very communicative. I highly recommend her!
       
      #2 annart, Oct 7, 2011
    3. Just purchased some jeans and love them...thank you
       
      #3 PamSD, Feb 28, 2012
    4. I bought a lovely volks ami from stairwaytoheaven. transaction was very smooth and packing was excellent.
      great member to do business with. thanks~
       
      #4 bjmommy, Jan 23, 2013
    5. ~~ Please disregard previous feedback of mine!~~

      Me and Stairwaytoheaven have both come to terms and I realized we were both misunderstanding each other. Everything worked out and she she payed quickly and let me know when the doll arrived safely. I appreciate her trying to work out the misunderstandings with me. Thank you so much, I really do recommend her. <3
       
      #5 Bril33, Jun 11, 2013
    6. I bought a YOSD kanon from stairwaytoheaven~
      she was very kind and patiently to solve problem,
      Good and wonderful buyer:)
       
      #6 xil0329, Jul 29, 2013
    7. Uh. It was a tough deal.
      I bought Volks Ryoma Sakamoto with 3 months layaway.
      First, Stairwaytoheaven responds often only for one or two questions, but not all, and you must repeat them from letter to letter before she answer them.
      Then, the shipping. "priority is not ems, it is a higher level service compare to ems( it takes 3-4 days shipping compare to ems 5-10 days), the 180 one is ems in canada, it will have tracking and ur signature in it" I chose 180$ shipping, and it was the most ordinary mail in Russia without EMS features.
      Her math was bad from time to time... But the worst thing was not one of these. Before the last payment and sending of doll she suddenly wrote that she leaving her country for a month. She wrote if I'll send her last payment before she leaves, she will send me the doll. I hurried, sent the final payment and wrote her about that, but she didn't answer my letter. She wrote later: "sorry for the late reply, sorry i wasnot able to ship it before i leave, i will try to ask someone to ship it, i will send u tracking after shipping." After that, she didn't respond to letters again. No one sent the doll. Finally she returned from her trip and wrote: "hi, sorry for the late reply i just come back yesterday, i will ship your boy as soon as possible, maybe in this friday or weekend". Then she disappeared and only on Wednesday (nor friday nor weekend) wrote that she sent the doll, and sent me the tracking number.
      Ryoma Sakamoto is the very expensive doll, so I worried a lot during this transaction. I think Stairwaytoheaven isn't responsible enough.

      Good news: the doll was packed well and Stairwaytoheaven was polite in all correspondence.
       
      #7 Dr_Lekter, Jan 12, 2014
    8. It is a 3-4 month layaway, I notify Dr_Lekter my travel one week in advance and she make the final payment 1 day before the day i leave. So.....
       
      #8 Stairwaytoheaven, Feb 24, 2014