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FreedomTeller (Freedom Teller, Freedomteller.com) Feedback

Sep 4, 2011

    1. FreedomTeller

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. * What did you order?
      Double Mazarine EID + Decent(EID)

      * When did you order?
      Sept 05, 2011

      * How was the communication?
      It was fantastic. They answer very quickly on their Q&A board. I was notified with shipping notice when it was ready.

      * How easy was it to pay?
      Easy.

      * How long did it take to ship?
      The package was shipped on September 17th.

      * Was the quality appropriate for the price, in your opinion?
      Yes! It was GORGEOUS! The level of detail on the suit was incredibly. Real pockets, fully lined jacket. etc etc. It looks as good as a real, well tailored suit.

      * Did the item look like the sales pictures?
      Yepp. I asked for a different colour tie and pocket handkerchief and they did exactly what I asked.

      * Were you satisfied with the product?
      Very much so!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definitely! Just saving up for more now.

      * Would you buy this company's products second-hand?
      Absolutely!
       
    3. * What did you order?
      Monochrome Chic SD17, Decent (navy) SD17

      * When did you order?
      30 Sep 2011

      * How was the communication?
      I posted a question, not related to my order, on the Q&A board and they answered within 24 hours.
      They also sent order confirmation email and shipping notice.

      * How easy was it to pay?
      Very easy by clicking Paypal button on the order confirmation page.

      * How long did it take to ship?
      Shipped on 21 Oct, so about 20 days. Normal wait period for BJD clothings.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. The fabric, the cut, all meticulous stitching and details, how it fits my doll like no other - those sort of things apply.

      * Did the item look like the sales pictures?
      Yes. The pictures of Decent navy shirt gave me the impression that it was made of silkier fabric, but the actual product is still far more than just decent to me :)

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      Most certainly. They have convinced me to hoard their collections of suits and other stuff.

      * Would you buy this company's products second-hand?
      Yes.
       
    4. Huge positive

      What did you order? Double Smokey EID suit, four pairs of EID oxford shoes, and a white EID button up shirt.

      When did you order? October 22

      How was the communication? Great! They're a friendly bunch and more than willing to go the extra mile to make your order perfect!

      How easy was it to pay? Paypal, no problem

      How long did it take to ship? Think I got the order in late Nov? Was home before my 28th Nov Soom Idealian arrival, lol.

      Was the quality appropriate for the price, in your opinion? Most definitely. The amount of detail they put into the items is wonderful.

      Did the item look like the sales pictures? Yes, perhaps even better.

      Were you satisfied with the product? Yes!

      If you weren't satisfied, how did the company solve your problem? n/a

      Would you order from this company again? Saving up for my next order already!

      Would you buy this company's products second-hand? If they had been kept well, yes.
       
    5. * What did you order?
      Easy-peasy (vest) EID Color : Ivory
      Easy-going (basic) EID Color : Mélange Grey
      Decent (stripe) EID Model Type + Wine Stripe
      Muffler (ice cream) color : Peach
      Bow tie (Check) color : Light Blue
      Easy-going (vivid) SD17
      * When did you order? 20/09/2010
      * How was the communication? Great, very friendly and fast. It was smooth as silk.
      * How easy was it to pay? Very easy, they accept paypal.
      * How long did it take to ship? I can't remember, but I think it was from a day to three.
      * Was the quality appropriate for the price, in your opinion? Yes, and even more. I think when one buys items for EIDs and such, the prices are so expensive, but with Freedom teller, they're not. They're pretty reasonable and the quality is amazing, they seem like a real man's clothing!
      * Did the item look like the sales pictures? Yes, completely.
      * Were you satisfied with the product? Totally! I'm in love with the fabric of the cardigans and the vest. It's very soft.
      * If you weren't satisfied, how did the company solve your problem? There was a little problem. I asked them to mark the parcel down and they forgot to do so, but it didn't have any consequence as Customs didn't stop my package. They apologized as soon as they found out they hadn't marked it down. They also thought they had forgoten to add the gray cardigan (which they had) and so they went back to the PO and sent another package with the cardigan and a freebie (a lovely muffler to match the yellow cardigan!). They wrote an email as soon as they got back and explained everything and apologized. I admire them for this. Not many companies know how to make up for mistakes and I was more than pleased with the way they did.
      * Would you order from this company again? Yes, in a hush! I just wish I had the money >_<
      * Would you buy this company's products second-hand? I think I wouldn't because I prefer buying straight from them.
       
    6. * What did you order?
      Two pairs of pants, EID and SD13 size, and a belt
      * When did you order?
      11 June 2012
      * How was the communication?
      Very clear and helpful
      * How easy was it to pay?
      Straightforward with PayPal
      * How long did it take to ship?
      Just under three weeks
      * Was the quality appropriate for the price, in your opinion?
      Yes!
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      The quality is outstanding
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes
       
    7. * What did you order? 1 decent-half-stripe SD17 shirt, 1 pair of casual (basic fit) SD17trousers, 1 SD17 cardigan
      * When did you order? 02/12/2012
      * How was the communication? very good; I received e-mail notifications and received swift answers to my questions through the Q&A board
      * How easy was it to pay? Easy, through Paypal
      * How long did it take to ship? Not long! The clothes shipped on 31/12/2012, which was a bit slower than normal because (so FT informed me) there was a delay on the clothes hangers they gave as an event gift.
      * Was the quality appropriate for the price, in your opinion? What can I say... These clothes are not cheap by any means. But I can't stress enough how wonderfully, beautifully made they are. They are probably better-tailored than the great majority of my own clothes. They are perfect, and FT's attention to detail is just - touching! Seriously. So as far as I am concerned, yes, I do understand where that price comes from.
      * Did the item look like the sales pictures? Yes :). (*happy sigh*)
      * Were you satisfied with the product? Yeeeeeeeeeees! (*more happy sighing*)
      * If you weren't satisfied, how did the company solve your problem? Well, I was a little bit worried because I had a small issue with their website: I couldn't view my order and was annoyed because I thought that would make me miss out on shipping notices and tracking and the kind. I think the issue probably came about because I ordered first and then signed up. In any case, I had no reason to worry because everything just went fine. I received notifications about the status of my order via e-mail, and whenever I asked things through the Q&A board, FT kept me well-informed too.
      * Would you order from this company again? You betcha! I have just placed an order for a jacket and a pair of oxfords :P.
      * Would you buy this company's products second-hand? Oh yes.
       
    8. (Please remove post)
       
    9. * What did you order?

      -Preppy ST (cardigan) SD17
      -Color Stretch (ankle length) SD13
      -Neck tie (Royal Purple)
      -Decent-half (stripe) SD13
      -Daily (oxford pastel) SD13

      * When did you order? 4/25/2013
      * How was the communication? Perfect! I posted a message on their Q&A board and received a response within a day. I also received email updates.
      * How easy was it to pay? Very easy, I paid via PayPal cc
      * How long did it take to ship? My order shipped on 5/16/2013, so 22 days. It arrived on 5/22/2013, all together it took about 1 month exactly.
      * Was the quality appropriate for the price, in your opinion? Definitely! I have never seen better quality BJD clothes, it is well worth the price.
      * Did the item look like the sales pictures? Yes! Exactly like the pictures.
      * Were you satisfied with the product? Very satisfied!
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes I would, but you have to be prepared to wait as each item is made to order.
      * Would you buy this company's products second-hand? If I were fortunate enough to find their items second hand, I would jump at the chance.
       
    10. * What did you order?
      EID Oxfords
      Decent (wine) - SSDF
      Wool Pants (slim fit) in beige - SSDF

      * When did you order?
      12-26-2013

      * How was the communication?
      Good. Communication was done in a timely manner. I asked for clothing to be custom tailored to SSDF size.

      * How easy was it to pay?
      Easy

      * How long did it take to ship?
      Shipped January 10th.

      * Was the quality appropriate for the price, in your opinion?
      Yes. The tailoring is top notch and it was only $5 extra per item to have it tailored to SSDF.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Probably not since I don't own a doll of any of their standard sizes and need them tailored for SSDF, but I guess if someone was selling that I would get it.
       
    11. * What did you order?
      EID Ankle boots
      EID Dear Gentleman Set + tophat + walking stick
      * When did you order?
      Dec 22, 2013
      * How was the communication?
      Pretty good. When I asked them questions they always answered. I also received email updates.
      * How easy was it to pay?
      Easy. Paypal
      * How long did it take to ship?
      Shipped Jan 27th, 2014
      * Was the quality appropriate for the price, in your opinion?
      Goodness, yes. The attention to detail is amazing. They came in a really classy box and also an envelope explaining the reason behind the outfit's creation.
      * Did the item look like the sales pictures?
      Definitely!
      * Were you satisfied with the product?
      Absolutely!
      * If you weren't satisfied, how did the company solve your problem?
      NA
      * Would you order from this company again?
      Yep
      * Would you buy this company's products second-hand?
      If it comes to that. But the company is a joy to deal with.
       
    12. * What did you order?
      EID (muscle) Dear Gentleman Set + vest + tophat + walking stick

      * When did you order?
      Dec 18, 2013

      * How was the communication?
      Good

      * How easy was it to pay?
      Easy. Paypal

      * How long did it take to ship?
      Shipped Jan 27th, 2014 Received Jan 29th, 2014

      * Was the quality appropriate for the price, in your opinion?
      Impeccable, as always!

      * Did the item look like the sales pictures?
      Yes ... better in person!

      * Were you satisfied with the product?
      Absolutely!

      * If you weren't satisfied, how did the company solve your problem?
      NA

      * Would you order from this company again?
      Definitely

      * Would you buy this company's products second-hand?
      Yes, if necessary, but prefer to order direct. Easy and dependable.

       
    13. * What did you order?
      2 Oxford shirts, 2 neckties and 1 pair of trousers - all EID size

      * When did you order?
      20 February 2014

      * How was the communication?
      I didn't really communicate with them. I just placed my order and they confirmed it, and then it was all down to waiting patiently.

      * How easy was it to pay?
      Very easy with PayPal

      * How long did it take to ship?
      It shipped via EMS on 7 March 2014. I received it on 14 March 2014

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! The quality of this clothing is excellent in my opinion.

      * Did the item look like the sales pictures?
      Mostly. One of the neckties was significantly darker than it was in the sales photo, but I don't really care as I like the colour and it still matches the shirt it was intended to go with.

      * Were you satisfied with the product?
      Yes, definitely! When I opened the box and saw this tiny, perfect menswear that was even folded and wrapped like its human-size counterpart would be, I knew it was going to be good. The craftsmanship is beautiful and the attention to detail is absolutely stunning. I bought these clothes for my Impldoll Idol boy, and they're an excellent fit for him. I am very pleased with what I received from this company.

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes! In fact, I already have a few more things in mind, including another pair of these trousers in a different colour.

      * Would you buy this company's products second-hand?
      Yes, if they were in good shape and it was something I wanted.
       
    14. * What did you order?
      Checkered shirt, a tie, socks and jeans

      * When did you order?
      June 2014

      * How was the communication?
      Very easy

      * How easy was it to pay?
      Very easy

      * How long did it take to ship?
      About 3 weeks, I do remember it did take some time to send...

      * Was the quality appropriate for the price, in your opinion?
      Yes. The shirt and jeans are absolutely fantastic. The socks are essentially black material sown together so I probably didn't need them as I could've made some my own. The tie was also very nice. They came nicely packaged too.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Ohh yes lol

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Yes. I think the prices are very high....but that's just me :(
       
    15. *What did you order?
      EID Trench Coat in Beige (later on changed to the 70cm size)

      * When did you order?
      December 2016

      * How was the communication?
      Great

      * How easy was it to pay?
      Very easy

      * How long did it take to ship?
      Around 2-3 weeks for the initial order but since I had to re-ship the coat back to them because it was too big for my doll, it took for another 3-4 weeks before I was actually able to put it on my doll and finish the transaction. I would say it took about a month and half.

      * Was the quality appropriate for the price, in your opinion?
      Definitely

      * Did the item look like the sales pictures?
      Yup

      * Were you satisfied with the product?

      Of course!

      * If you weren't satisfied, how did the company solve your problem?

      As I mentioned before, I ordered the coat in EID size. When I received it, it was too big so I asked if I could exchange it for the 70cm coat instead. They said yes. I was very happy.

      * Would you order from this company again?

      Yes

      * Would you buy this company's products second-hand?

      Yes
       
    16. * What did you order?
      SD17 Peacoat, SD17 Preppy ST Pullover, SD17 Damaged Jeans

      * When did you order?
      I made the order on September 16, 2017.

      * How was the communication?
      I received prompt e-mails for the confirmation and shipment of my order.

      * How easy was it to pay?
      I paid with PayPal, so it was very easy!

      * How long did it take to ship?
      It shipped on October 10, 2017 and arrived on October 13, 2017.

      * Were there any missing or broken items in your order?
      Nope!

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yes, I could practically buy the whole store with their high quality! :XD: