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Iplehouse Feedback (ALL)

Sep 30, 2007

    1. Well the thing is, it says it was delivered to my house at 2pm on friday. But I was home and I didn't receive any package. The whole tracking info says it was already through customs and out for delivery and then delivered, that's why I'm so worried. (So on the tracking info and not on the Iple site)
      I did indeed press write and watched it come up in the list of inquiries. I couldn't find it this morning and then searched my name, and nothing. But I checked and am 100% sure I pressed write.
      :(
       
    2. * What did you order?
      Iplehouse S.I.D. Eric peach gold glow skin mobility joint with face-up, clothes, boots, carrying bag, doll stand.
      * When did you order?
      October 28, 2016
      * How was the communication?
      Good! they reply promptly with problems and questions.
      * How easy was it to pay?
      It was easy with Paypal.
      * How long did it take to ship?
      It shipped on Dec. 2, 2016(Korea time). It was suppose to ship on Nov. 28(USA) but the pants I ordered was out of stock. They e-mailed me about it that day but I was not able to respond till Dec. 1, 2016(USA).
      It arrived on Dec. 7, 2016 here in the east coast (USA).
      * Was the quality appropriate for the price, in your opinion?
      Yes. It is worth it. The quality is very good.
      * Did the item look like the sales pictures?
      Much better in actual.
      * Were you satisfied with the product?
      Very satisfied and happy. :aheartbea
      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
    3. * What did you order?
      A pair of boots and leggings.

      * When did you order?
      03/22/2017

      * How was the communication?

      It was okay; all automated emails. I got a little confused because they sent me three shipping notices in quick succession. Apparently, the first 2 emails had the wrong tracking number.

      * How easy was it to pay?
      Very easy via Paypal.

      * How long did it take to ship?
      No time at all! They shipped the same day as order and payment.

      * Were there any missing or broken items in your order?
      Nothing.

      * If there were any problems with your order, how did the company handle them?
      There were no problems.

      * Would you order from this company again?
      Yes.
       
    4. * What did you order?
      I ordered a JID Kassia in Peach Gold skin and some clothing items

      * When did you order?
      about 2 years ago

      * How was the communication?
      perfect, the whole process was very fast and they sent several emails

      * How easy was it to pay?
      easier than i expected

      * How long did it take to ship?
      relatively quickly considering the number of items i ordered, and the fact i ordered body blushing, a manicure and a face up! sent out in 66 days

      * Were there any missing or broken items in your order?
      no and it was all extremely well packaged as with all Iplehouse dolls

      * If there were any problems with your order, how did the company handle them?
      n/a

      * Would you order from this company again?
      yes definitely
       
    5. * What did you order?
      JID Cordelia in Peach Gold with custom make up, shoes, eyes, extra hands

      * When did you order?
      29.08.2017

      * How was the communication?
      I had 2 questions and both were answered on the support board within 24h on workdays.

      * How easy was it to pay?
      Very easy with PayPal. I paid all in one go.

      * How long did it take to ship?
      Shipped 22.09.2017 and arrived 02.10.2017. Sent out in 18 workdays, very very fast!

      * Was the quality appropriate for the price, in your opinion?
      I have nothing to compare to as it's my first doll, but she is beautifully made. So I would say yes.

      * Did the item look like the sales pictures?
      Yes. Possibly even better.

      * Were you satisfied with the product?
      Very satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      -
       
    6. What did you order?
      - I ordered Iplehouse JID Amy + dreaming head, wig, knee high socks
      When did you order?
      - In spring 2018
      How was the communication?
      - They were quick to reply and very kind.
      How easy was it to pay?
      - Very easy. I had a layaway order and the monthly amount was automatically sent to them. The only problem was that they accidentally charged the final payment twice, but they sent the money quickly back to me after I let them know about it. It only took 1 day.
      How long did it take to ship?
      - About 5 weeks after I had paid the final payment.
      Was the quality appropriate for the price, in your opinion?
      - The quality of the doll and the wig were great.The only thing that got me a little disappointed that one of the knee high socks was broken when I got it. It had pink ribbons and one of them had fallen off from the sock.
      Did the item look like the sales pictures?
      - It did.
      Were you satisfied with the product?
      - Yes, except for the socks mentioned earlier.
      If you weren't satisfied, how did the company solve your problem?
      - I didn't ask for them to solve anything, as the price of that pair of socks wasn't a big deal and everything went nicely otherwise.
       
    7. * What did you order?
      EID Yur NS without face-up + shoes
      * When did you order?
      Dec. 20th 2018
      * How was the communication?
      Great! All the answers to my questions came very quickly and were pretty much clear. Everything I asked for was done.
      * How easy was it to pay?
      Very easy, via Paypal
      * How long did it take to ship?
      My doll was ready about 7 weeks after I purchased her from the site and shipment took about 1 week.
      * Was the quality appropriate for the price, in your opinion?
      Yes! I'm very satisfied with literally everything about this doll! The shoes are also very high quality and super easy to put on.
      * Did the item look like the sales pictures?
      Yes, definitely.
      * Were you satisfied with the product?
      EXTREMELY satisfied!
      * If you weren't satisfied, how did the company solve your problem?
      -