1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Iplehouse Feedback (ALL)

Sep 30, 2007

Page 2 of 14
    1. * What did you order? Harin (normal skin, general thigh,no faceup), pants, and boots.
      * When did you order? March 25th (26th in Korea)
      * How was the communication? Good, I asked one question (on a Friday, I think) and got back to me on Monday afternoon (Korean time).
      * How easy was it to pay? Easy, paypal.
      * How long did it take to ship? 8 days -- Iplehouse sent me an email saying she was delivering on April 4th (Friday). EMS said the plane left on the 8th (Tuesday) and she got to my house on the 10th.
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yep ^_^
      * Were you satisfied with the product? Yes, the quality is great (the boots are amazing, I love shoes)
      * If you weren't satisfied, how did the company solve your problem? NA
       
      #21 firefly5003, Apr 11, 2008
    2. * What did you order?
      Freezia (with outfit, faceup, normal skin, general thigh), wig, boots, extra carry case

      * When did you order?
      April 1

      * How was the communication?
      VERY GOOD. Iplehouse was very easy to talk to via e-mail, took time to answer my questions, and generally replied within a day of my e-mails.

      * How easy was it to pay?
      Very easy. Iplehouse takes paypal, so I paid via instant transfer. They also take credit cards and wire transfer, I believe. But my payment went through instantly and was cleared the same day.

      * How long did it take to ship?
      Shipped Thursday, arrived Monday morning. (Or would have if I hadn't been at the grocer when the postman arrived. Actual delivery was Tuesday AM.)

      * Was the quality appropriate for the price, in your opinion?
      Yes. Freezia is a very lovely doll and I was quite pleased with my purchase. Clothes were well made, and the wigs were very nice. The boots I ordered are very good quality.

      * Did the item look like the sales pictures?
      Yes. Exactly what I expected.

      * Were you satisfied with the product?
      Overall, yes. I would definitely purchase from them again.

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
      #22 miyarificus, Apr 15, 2008
    3. * What did you order? Iris (normal skin, mobility thigh,with faceup).
      * When did you order? February
      * How was the communication? Good, they replied to my questions politely and really fast
      * How easy was it to pay? Easy, paypal.
      * How long did it take to ship? One month after I ordered. Shippoing took about ten days
      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Yes, even more beautiful in person.
      * Were you satisfied with the product? Yes, she poses really well and is very expresive
      * If you weren't satisfied, how did the company solve your problem? They forgot to send me the wig she was supposed to come with, but they sent it separately by EMS when I told them.
       
      #23 arashidono, Apr 16, 2008
    4. * What did you order?Dark Cocori and NS Cocori Western Ver.
      * When did you order?14th March 2008
      * How was the communication?Brilliant, on the Q&A they replied within 24hrs and sometimes even replied twice in one day
      * How easy was it to pay?Easy!! Just used Paypal :)
      * How long did it take to ship?D.C was ready within 4days.But since the NSC faceup artist is a freelancer, they were waiting on her till about the 14thApril.They shipped on 22nd Apr and I got them on 25th Apr
      * Was the quality appropriate for the price, in your opinion?Most definately
      * Did the item look like the sales pictures?They look even better
      * Were you satisfied with the product?Oh soo very!Im even keeping the box.The wigs are soft, the dolls are beautiful,the eyes are lovely and the faceup-O.M.G :aheartbea
      * If you weren't satisfied, how did the company solve your problem?      No problems what so ever :) They put up with my constant want of updates,lol!
       
      #24 callum91, Apr 26, 2008
    5. * What did you order? A Messenger Bad, a Printed T, A button up T, and some nice Brown Dress Pants, with a blonde mohair wig.
      * When did you order? May 1st. [I think.]
      * How was the communication? Very good.
      * How easy was it to pay? Simple. [Paypal]
      * How long did it take to ship?Probably not even a day.
      * Was the quality appropriate for the price, in your opinion? It's better than I could imagine.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Very much so. Plus my boy isn't stuck in one outfit now. :]
       
      #25 Fictfactional, May 3, 2008
    6. * What did you order?
      Tatiana Pierrot

      * When did you order?
      17th of May

      * How was the communication?
      I can't say exactly becasue I never found the need to contact them

      * How easy was it to pay?
      Simple. Paypal.

      * How long did it take to ship?
      4 Days.

      * Was the quality appropriate for the price, in your opinion?
      Definitely!

      * Did the item look like the sales pictures?
      Yep.

      * Were you satisfied with the product?
      100% ^^ I love her to pieces~
       
      #26 SakuraLee, Jun 23, 2008
    7. * What did you order?
      Noctacarna Circus Tania-Pierrot.

      * When did you order?
      9th May.

      * How was the communication?
      Didn't need to.

      * How easy was it to pay?
      Super easy via credit card.

      * How long did it take to ship?
      She was shipped 17th June so 39 days.

      * Was the quality appropriate for the price, in your opinion?
      Even better.

      * Did the item look like the sales pictures?
      Exactly.

      * Were you satisfied with the product?
      Absolutly 100%.
       
      #27 Kiwiana, Jun 23, 2008
    8. * What did you order?
      just a wig :)

      * When did you order?
      April 2008

      * How was the communication? Good. I did not ask any questions, as I was part of a group order, but our organiser did, and she received prompt responses.

      * How long did it take to ship?
      Not long! From Iple, to the group organiser to me was less than 3 weeks!

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! I was thrilled to buy a wig that actually looked like the website photo (versus being mangled upon arrival as I have experienced too many times with other companies). The wig is very soft and luminous.

      I will definitely buy from Iplehouse again!
       
      #28 lossefaire, Jun 25, 2008
    9. * What did you order?
      Basic Freezia with basic outfit and faceup (I asked for different eyelashes, and that was no problem),
      Girl- skinny Jean (black), Girl-denim pants ( dark gray), Wig - 035 #27+25c (Saddlebrown)

      * When did you order?
      6. april 2008

      * How was the communication?
      Very good. My first order with an international company, so I was really scared :XD:
      The payment guide on their site was a lot of help too :)

      * How easy was it to pay?
      Easy! Paypal. First time I used it though, but I went okay ^^

      * How long did it take to ship?
      It shipped the 24. So that's 20 days :)

      *Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Well, sure. But I checked all the additional pictures I could find of the doll (not a lot though, aren't that many Freezia's around).

      * Were you satisfied with the product?
      Yes :)


      --------------------------------------------------------------------------


      * What did you order?
      N.Cocori Wester look

      * When did you order?
      24. april 2008

      * How was the communication?
      Good. BUT I asked about a basic n.cocori before I ordered, and they said they had no plans in releasing her. So I was really disappointed whey they did! And If I had known I wouldn't have orders the Collection doll.

      * How easy was it to pay?
      Paypal, easy.

      * How long did it take to ship?
      Well.. A lot sooner than I thought x] ! About 2 days after I ordered actually.

      *Was the quality appropriate for the price, in your opinion?
      Well, quite frankly, I thought the wig was awful and the shoes had this tie-thing that is just hard to get to look good.. Also her eyebrows were waaay too light, had to touch them up a bit.
      Other that that I did, of course, love a lot of thing about her :) The hat was awesome, her eyes amazing, and her eyelashes gorgeous. The jewelery was also oh-so pretty.
      So overall I was a little disappointed, but not to much ;)

      * Did the item look like the sales pictures?
      Well, sure. But I know now to look a little closer at things before I buy them. Because all of the things I didn't like I could have seen if I'd just looked a little closer..

      * Were you satisfied with the product?
      Look above ;) But yeah, sure I was. She's such a pretty doll.
       
      #29 michiko88, Jul 4, 2008
    10. What did you order?
      messenger bag, black shoes size L, hound jeans jacket, hound shirt, greenblue necktie

      When did you order?
      2008-06-30

      How was the communication?
      Excellent!

      How easy was it to pay?
      Used paypal - easy. ^^

      How long did it take to ship?
      The same day my payment cleared.

      Was the quality appropriate for the price, in your opinion?
      Definitely!

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      I don't think I could be any more satisfied. XD <3
       
      #30 lemonsky, Jul 7, 2008
    11. * What did you order?
      Gentle Soori with faceup, two wigs, two pairs of pants, two shirts, two sets of eyelashes and a girl's full outfit.

      * When did you order?
      June 29th

      * How was the communication?
      Because of how fast the order went, there really was no need for communication.

      * How easy was it to pay?
      I used the credit card option. Payment went through very quickly and I got a conformation email right away.

      * How long did it take to ship?
      I got a tracking number two days after I ordered. My doll arrived in the same week! (Ordered on a Sunday, got the doll on Saturday.) I was blown away!!

      * Was the quality appropriate for the price, in your opinion?
      Yes, he is wonderful, and the clothes are very nice.

      * Did the item look like the sales pictures?
      Exactly, or even better.

      * Were you satisfied with the product?
      Extremely!

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
      #31 betsyowl, Jul 8, 2008
    12. * What did you order? IH Ryushin Fullset Version 1
      * When did you order?       April 9, 2008
      * How was the communication? Great.
      * How easy was it to pay? By credit card.
      * How long did it take to ship? fast. less than a month and less than what they actually predicted.
      * Was the quality appropriate for the price, in your opinion? Yes. definitely.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? none
       
      #32 SakuraHime, Jul 27, 2008
    13. * What did you order? Louis: Basic set
      * When did you order? Christmas 2007
      * How was the communication? The English is a little hard to understand, it can be understood. Fast replies unless they're about to release something new
      * How easy was it to pay? Pretty easy
      * How long did it take to ship? Two weeks or more
      * Was the quality appropriate for the price, in your opinion? To be honest, their logo T-shirts I feel are not super great, but they're not bad. The logo is actually a sticker. I have no clue how to wash the shirt.
      * Did the item look like the sales pictures? The Kamang T-shirt logo looked smaller than in the picture.
      * Were you satisfied with the product? I was pretty satified
      * If you weren't satisfied, how did the company solve your problem? Fast replies and good suggestions for my questions.
       
      #33 Ephemeral_Dream, Jul 27, 2008
    14. Just wondering about the service received, etc. :3 I'm planning to order from them in the next three months.

      I want to hear everything.

      :)
       
      #34 Charsier, Aug 10, 2008
    15. I ordered wigs from there, its great i think it's fast as well and i am also going to order
      YID girl so... i don' think you will get a problem if u get, they will give u good advice
       
      #35 killualover, Aug 10, 2008
    16. :D That's good, thanks, I'm looking forward to their service. >w<
       
      #36 Charsier, Aug 12, 2008
    17. #37 loz64, Aug 12, 2008
    18. Thanks, 8D I should look harder next time. :sweat
       
      #38 Charsier, Aug 13, 2008
    19. * What did you order? N. Cocori, Western Version, an extra outfit, an extra wig
      * When did you order? 1 August, 2008
      * How was the communication? Fantastic! The english was a bit off, but easily understood
      * How easy was it to pay? Insanely simple, gotta love PayPal
      * How long did it take to ship? Here's the kicker... they shipped on 4 August, just THREE DAYS after my order! I got her on 8 August. One week after ordering. One.
      * Was the quality appropriate for the price, in your opinion? Without question. She's positively gorgeous.
      * Did the item look like the sales pictures? Oh, yes.
      * Were you satisfied with the product? And how! My only issue is that her ears weren't pierced as it was stated they would be, but that's an easy enough fix. Everything else is a question of familiarizing myself with the doll.
      * If you weren't satisfied, how did the company solve your problem? N/A
       
      #39 Lyzrd, Aug 14, 2008
    20. * What did you order?
      Iplehouse Tania without a face-up, some clothes and shoes

      * When did you order?
      July 12th, 2008

      * How was the communication?
      Great! They answered all my questions on the Q&A board quickly and thoroughly, and when I had shipping problems they sent me an email directly.

      * How easy was it to pay?
      Very easy; used paypal.

      * How long did it take to ship?
      My payment cleared on July 21st, and she was shipped out on August 13th. I was supposed to recieve it on the 14th but the post office fudged it up and I recieved her today (August 21st) instead.

      * Was the quality appropriate for the price, in your opinion?
      Definitely! My Tania has NO flaws at all (none that I can find, at least) and the clothes and shoes are very well made.

      * Did the item look like the sales pictures?
      Even better :D She is beautiful!

      * Were you satisfied with the product?
      Very satisfied! For my first BJD it went smoothly except for the post office trouble.

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
      #40 tokoyo, Aug 21, 2008
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