Iplehouse Feedback (ALL)

* What did you order? I ordered a Silvia Limited Edition Suit Set 2
* When did you order? Approximately the end of July '08
* How was the communication? It was very good; their English is a bit off but it is still easily understood and they are very friendly and responsive.
*How easy was it to pay? Very easy; I used PayPal and they provided all the information I needed to include when I made my payment.
* How long did it take to ship? It took over a month; about a month and two weeks I would say.
* Was the quality appropriate for the price, in your opinion? Yes, the quality and workmanship are excellent.
* Did the item look like the sales pictures? Actually my doll looked even better in real life than in the pictures on the website.
* Were you satisfied with the product? Yes, very satisfied.
* If you weren't satisfied, how did the company solve your problem? n/a

 

* What did you order? Gentle Soo Ri with faceup, default outfit, shoes, wig, glass eyes
* When did you order? September 20
* How was the communication? Very good. They were polite and patient with all my questions and answered within 24 hours (excluding weekends).
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? About 3 weeks to ship. Then 5 days once he left Iplehouse.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes. (Except the eyes in the photo were high quality glass eyes that Iplehouse does not sell. He came with default random acrylics, but that was stated up front on his info page so I knew it beforehand.)
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? A mohair wig and boots
* When did you order? Last week
* How was the communication? Never got any.
* How easy was it to pay? They never sent the bill.
* How long did it take to ship? Never was billed so it expired.
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem?

The company ended up being sold out of the boots I ordered, but instead of telling me that, they just let it slip into auto-cancel and let the bill expire without ever being sent. I was not pleased. I had tried very hard to get in contact with them, but they would not speak with me until after the bill expired and the item was now officially "SOLD OUT."

I will not use Iplehouse again. I find this sneaky and unethical. I am very displeased with the outcome and will have a very hard time finding reason to buy from them again. Their communication is very confusing (Not the language part, how to get in contact with them), and they would not help me in a timely fashion.

 

* What did you order?
Hound pants and a Tshirt for SD
* When did you order?
Oct 10th
* How was the communication?
Good I guess? I never sent an email or asked a question.
* How easy was it to pay?
I used credit card, really easy
* How long did it take to ship?
They shipped on the 13th and arrived on the 18th
* Was the quality appropriate for the price, in your opinion?
Oh yes, I'm in love with the jeans!! I think the Tshirt logo could have been "pasted" with some more love, but not a big problem
* Did the item look like the sales pictures?
Better
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N\A

 

* What did you order? A pair of wigs.
* When did you order? Around 03 October,2008
* How was the communication? I used their automated order form, never corresponded with a real person. Email responders to my order were prompt.
* How easy was it to pay? Very. Paypal took me right through it.
* How long did it take to ship? Not long at all. Had my wigs within 2 weeks, and that was with shipping to the USA.
* Was the quality appropriate for the price, in your opinion? I am still experiencing sticker shock over the costs of shipping for BJD items to the States in general, but it seems par for the course.
* Did the item look like the sales pictures? Yes. The colors were spot-on with what I wanted.
* Were you satisfied with the product? Very. I just ordered 2 more.

 

* What did you order? Two shirts and a belt.
* When did you order? 16th Oct.
* How was the communication? Got an order confirmation email and a shipping notice.
* How easy was it to pay? I used the Dacom eCredit service they provided. It was so easy that I was a bit concerned about my CC security, but everything turned out to be fine (up to now).
* How long did it take to ship? Four days before shipping and then arrived in two days.
* Was the quality appropriate for the price, in your opinion? More or less.
* Did the item look like the sales pictures? Hmm, yes. One shirt is just fabulous, quite detailed with high quality. The other one seems unfinished to me. But when I went back to see their sales pic, I found it was the same as the pic. But since other parts of the shirt are so detailed, it looks a bit odd to have this unbalance.
* Were you satisfied with the product? As stated above.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
I ordered clothes, wigs and also help my friend to order her Iplehouse Louis.

* When did you order?
Clothes and wig ~ 24/3/2008
Iplehouse Louis ~ 6/4/2008

* How was the communication?
Not bad, the replied my message and pretty fast too. ^_^

* How easy was it to pay?
IT was pretty easy to pay. It only take 3 days for them to confirm my friend's doll as I help her to pay using bank transfer and my own clothes order I use Paypal which is more fast. xD

* How long did it take to ship?
My clothes takes within a week ship out, but they made a mistake upon writing my house address wrongly which cause me fail to receive my package and lucky I manage to claim it in the post office. I did made a complain upon this and they already apologies. Then when my next order upon the big doll, it only take a week. Yes, my friend got her boy within 1 week only. We were so surprised and being amazed how fast they could be. xD That makes my friend happy.

* Was the quality appropriate for the price, in your opinion?
For sure yes. I love the wig and clothes a lot. The quality of material are worth and nice too. 3

* Did the item look like the sales pictures?
Just a little color different cause my monitor color but surely yes ^_^

* Were you satisfied with the product?
Yes I am.

* If you weren't satisfied, how did the company solve your problem?
They tried to give their best service for us. So I am satisfied with them. ^_^

 

* What did you order?
Ryushin with default faceup and default outfit.

* When did you order?
November 3, 2008

* How was the communication?
Good - though I never had to communicate directly with them, they did send me emails to confirm my order and when my doll was shipped.

* How easy was it to pay?
Very. I used Paypal; their checkout took me right to Paypal.

* How long did it take to ship?
One week - he shipped November 13. (I was shocked and delighted by how fast it was! A week for a whole doll! With faceup! )

* Was the quality appropriate for the price, in your opinion?
Yes, definitely.

* Did the item look like the sales pictures?
For the most part. His eyebrows were a tiny bit different...a little more tapered in one part (and it's a bit hard to see how thick they make the eyebrows on the website photos, imo), but for the most part it was the same.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

I ordered an Iplehouse Mars. ^^ Iplehouse is GREAT! They have such great customer service, and my boy got here in a miraculous two weeks! =O! I am sad I missed the winter event, but oh well. He is made great, and his face up is amazingggg! They did suh a great job. I WILL be buying from them again. Such smooth resin....gah, the best.

 

What did you order? Iplehouse Mars, model body and event head

When did you order? November 14, 2008

How was the communication? Good, questions were answered on the board quickly. They sent me an email with tracking updates in it.

How easy was it to pay? Paypal so easy.

How long did it take to ship? Three weeks

Was the quality appropriate for the price, in your opinion? Yeah, their dolls come in a fancy leather bag, wrapped up like mummies. Extra string and s hooks. I love my new sleeping Ryushin head.

Did the item look like the sales pictures? Yes

Were you satisfied with the product? Very

If you weren't satisfied, how did the company solve your problem? NA

 

* What did you order? a pair of wigs, hound's pants and a pair of boots
* When did you order? January 18th 2009
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? I received a mail of order confirmation, then payment confirmation and finally shipping time.
* How easy was it to pay? very easy (PayPal)
* How long did it take to ship? 2 days and arrived in 4
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? definitely just the mohair wig didn't ... it looks ... strange o.O
* Were you satisfied with the product? yes very much
* Would you order from this company again? without hesitating!
* Would you buy this company's products second-hand? the things are very detailed and so beautiful, that maybe second hand ones wouldn't look that bad ... but it depends in what it is I think.

 

* What did you order? JID Tania with faceup, clothes and 2 wigs.
* When did you order? February 04
* Did you order directly from the company, or through a distributor or dealer? Directly from Iple.
* How easy was it to pay? Extremely easy via paypal
* How long did it take to ship? She got here exactly 7 days later!!! All the way to the US!
* Was the quality appropriate for the price, in your opinion? She is perfectly gorgeous and I am in love with her, so yes.
* Did the item look like the sales pictures? Yes, she is exactly as advertised.
* Were you satisfied with the product? Very much so.
* Would you order from this company again? Oh yes.
* Would you buy this company's products second-hand? Yep, yep!

 

* What did you order? EID Akando basic
* When did you order? November 27th 2008 // arrived February 10th 2009
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? Very good! They answered every question at Q&A within 1-2 days and they kindly helped me adding items, faceups,...
* How easy was it to pay? very easy (PayPal)
* How long did it take to ship? about 2 1/2 months (a little slower because I had added faceup after 1 month I had usually placed my order)
* Was the quality appropriate for the price, in your opinion? yes!
* Did the item look like the sales pictures? he looked even better!!
* Were you satisfied with the product? yes!!! absolute!!!
* Would you order from this company again? sure, I would love to!
* Would you buy this company's products second-hand? I prefer to buy new and directly from all companies, but for LE I think I might also buy second-hand

 

* What did you order? JID Tatiana with faceup, nightdress set, Brown Eyed Girl outfit, rainbow skirt outfit, wig, shoes


* When did you order? Jan 13, 2009


* Did you order directly from the company, or through a distributor or dealer? Directly through the company


* How was the communication? Very good. All of my questions posted to the Q&A board were answered the next day.


* How easy was it to pay? I had a bit of trouble paying, but a lot of it was my fault. The first time, I accidentally hit back after sending my order to pay by credit card, and since I was logged out as well, I couldn't pay (as I had lost the credit card payment popup). Iplehouse happily canceled the order for me though, and I got it to work the second time. They don't accept American Express though, so I had a little panic attack before finding out I had a high enough credit limit on my Mastercard after all.


* How long did it take to ship? Just under a month - February 11, 2009. I was hoping she'd ship faster, but considering that I ordered during the holiday rush and had to wait during the Chinese New Year holidays, it makes sense.

The actual shipping process only took THREE DAYS. She arrived on Valentine's Day, just like I had hoped she would.


* Was the quality appropriate for the price, in your opinion? Yes.


* Did the item look like the sales pictures? Yes. My girl is super gorgeous.


* Were you satisfied with the product? For the most part, yes. I only had two problems - with the rainbow outfit's top, and with the socks. The rainbow outfit's top does NOT fit large bust JID very well at all. I can pull it tight and get the clasp to close after a lot of work, but I wouldn't recommend it. Also, I cannot put the rainbow outfit's socks on the doll's feet. Because of the lace at the top, they do not stretch enough to go over her heels. The brown socks from the Brown Eyed Girl outfit stretch, but because of the way they were sewn at the bottom, theres a lot of spare fabric that doesn't stretch all the way. It gets covered by the shoes, but it's a bit annoying.

Those are just minor gripes, however. And really, the only problem is with the pink socks. I can get over the pink top and the brown socks, easy. Overall, I am DELIGHTED to have this girl. She is absolutely beautiful, and I couldn't have asked for a better first doll.


* If you weren't satisfied, how did the company solve your problem? I haven't even mentioned the little problems I have to them, since they're not important enough. :>


* Would you order from this company again? Heck yeah. I'm actually fighting the urge to buy some more of their outfits now.


* Would you buy this company's products second-hand? Sure, why not.

 

* What did you order? JID Brown Eyed Girl outfit

* When did you order? February 9, 2009

* Did you order directly from the company, or through a distributor or dealer? Directly through Iplehouse

* How was the communication? I didn't need to contact them. They did send me a confirmation mail the same day, shipping notice the very next day, also a cute Happy New Year message ^.^

* How easy was it to pay? Really easy! With paypal~

* How long did it take to ship? Not long at all! They shipped it the very next day!

* Was the quality appropriate for the price, in your opinion? Yep.

* Did the item look like the sales pictures? Yes! Gorgeous outfit

* Were you satisfied with the product? Yes.

* If you weren't satisfied, how did the company solve your problem? -

* Would you order from this company again? Yes I would.

* Would you buy this company's products second-hand? Sure.

 

* What did you order?
YID Female Body NS

* When did you order?
Jan 23, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
They always responded by the next day on the Q&A board and were very polite.

* How easy was it to pay?
extremely easy. I paid with Paypal which was very seamless.

* How long did it take to ship?
Once my doll was completed, she was shipped immediately and I recieved her in a few days!

* Was the quality appropriate for the price, in your opinion?
Considering the seams weren't sanded, I was slightly disappointed in the price compared to what I got, but other than that she has a stunning body and double joints and the resin quality feels so nice. Maybe a little inflated, but worth paying!

* Did the item look like the sales pictures?
I think they could show more pics of the double joints. I actually did not realize the doll was double jointed. Other than that, the pictures are an excellent representation of what you are getting

* Were you satisfied with the product?
hmmm, she was a little floppy. Definitely needs to be restrung and sueded, but tht is part of the responsibility of owning a doll that I accept. I think I won't be satisfied until I get her fixed up, but sueding is not difficult and should remedy my dissatifaction quickly.

* If you weren't satisfied, how did the company solve your problem?
well, it's not really something the company can fix. Maybe they could have strung her better, but she really needs to be sueded.

* Would you order from this company again?
Absolutely!

* Would you buy this company's products second-hand?
I have already bought second hand. I bought the body to go with the limited Harin head and fullset outfit that I purchased from Robyn_in_WA. And I would buy second hand again if I saw anything I wanted on the marketplace.

 

* What did you order?
Swan Lake Freezia set

* When did you order?
February 13th

* Did you order directly from the company, or through a distributor or dealer?
Directly from Iplehouse.

* How was the communication?
I received an order confirmation email when the order was placed, and a shipping confirmation when it was sent out.

* How easy was it to pay?
Super-easy via Paypal.

* How long did it take to ship?
The order shipped within 7 days! After the shipping notice, it arrived within 3 days.

* Was the quality appropriate for the price, in your opinion?
Absolutely. The doll is stunning, and the outfit is to die for.

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
Very.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Yes. The clothes and accessories are beautifully made, and the doll is just gorgeous.

 

* What did you order?
Iplehouse Tatiana, a wig and clothes.
* When did you order?
Monday, february 23rd 2009
* Did you order directly from the company, or through a distributor or dealer?
From company.
* How was the communication?
Great! I received an email when I ordered, and when she was shipped.
* How easy was it to pay?
Really easy. Just clicked on the paypal logo and another click and she was payed for. A day after that they received payment.
* How long did it take to ship?
She was shipped on February 27th, and arrived on March 3rd.
* Was the quality appropriate for the price, in your opinion?
I think it's totally worth the price!
* Did the item look like the sales pictures?
The color of the sweater is a little different.
* Were you satisfied with the product?
Yes!
* Would you order from this company again?
If they have something I want, I would.
* Would you buy this company's products second-hand?
Yes.Their products are wonderful, and I especially like the clothes.

 

What did you Order? Evan-Tamer, clothes
When Did you Order? 1/15/09, completed layaway 1/28
Did you order directly from the company? Company
Communication? Wonderful. I had many questions, which I posted on their Q&A. They responded the very next day. I had an issue with one of the clothing items in my order, and they immediately offered a replacement or a refund. Very nice customer service!
How easy was it to pay? Relatively easy, through paypal.
How long did it take to ship? Once they shipped, he arrived in 4 days. (Since he was a limited item, they needed to prepare him, which took about a month or so).
Was the quality appropriate for the price? Yes, definitely! Very lovely items, wonderfully made. I was very impressed.
Did the item look like the sales pictures? Yes. Any color variances were to be expected.
Were you satisfied with the product? If I wasn't, they immediately worked with me to fix that.
Would you order from this company again? Definitely! They're incredibly professional, prompt with replies, and wonderful to deal with.
Would you buy this company's products second-hand? Of course! They offer lovely items.