Iplehouse Feedback (ALL)

* What did you order?
Luna tamer limited nude but with wig and boots , 2 wigs (IHW_L033 #1B , IHW_L016 #1B both black) , shoes (IHS_L026 black)
* When did you order?
30 - 9 - 2009
* Did you order directly from the company, or through a distributor or dealer?
directly from the company.
* How was the communication?
It was excellent!!
* How easy was it to pay?
Very easy I did layaway, paid through paypal.
* How long did it take to ship?
I finished payment at 23/11/2009 and Luna & items shipped at 8/12/2009 and were here a few days after
* Was the quality appropriate for the price, in your opinion?
yes it surely is!!!
* Did the item look like the sales pictures?
yes they looked just the same!!! both doll & accessoires ..!!!
* Were you satisfied with the product?
yes I'm truly satisfied!!!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Yes I will !!
* Would you buy this company's products second-hand?
If I couldn't find them new & they where in a good condition yes.

 

* What did you order? YID boy bolcom hood (white) and YID boy Khaki brown cargo

* When did you order? Dec 13th

* Did you order directly from the company, or through a distributor or dealer? Directly

* How was the communication? Good. Sent me paypal invoice and e-mailed me when they shipped with tracking number.

* How easy was it to pay? Easy. Paypal.

* How long did it take to ship? Shipped - Dec 13th (same day) & Arrived - Dec 21st (6 business days. not their fault it took longer, was due to Canada Post being slower than usual during Christmas time)

* Was the quality appropriate for the price, in your opinion? Definitely.

* Did the item look like the sales pictures? It was even better than I thought. I hadn't expected all the pockets in the cargo pants to be real (thought it was just for show/design)

* Were you satisfied with the product? Very much so.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Definitely.

* Would you buy this company's products second-hand? Depends on the price and the condition of the items.

 

* What did you order?
'Basic' EID Chase with Face-up and Mobility Joints, along with a bunch of clothes, shoes and wigs

* When did you order?
25th Nov 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from Iplehouse

* How was the communication?
Excellent, they answered my questions the very next day, or later on in the afternoon if I posted it in the morning

* How easy was it to pay?
Very easy; Paypal

* How long did it take to ship?
He was shipped at 17th Dec 2009 and arrived at my doorstep on the 21st, so overall it took them only 4 weeks to complete my order and sent my doll home!

* Was the quality appropriate for the price, in your opinion?
Ayep!

* Did the item look like the sales pictures?
Much better honestly

* Were you satisfied with the product?
110%!

* If you weren't satisfied, how did the company solve your problem?
Nope, I was very satisfied

* Would you order from this company again?
Well, I ordered tons of clothes/shoes from IH loads of times! And this is my second time ordering a doll from them, so the answer is obvious~

* Would you buy this company's products second-hand?
I guess it depends, I wont mind getting it if it still retain its quality

 

* What did you order?
Tatiana Trapeze
* When did you order?
12/04/09
* Did you order directly from the company, or through a distributor or dealer?
Through Iplehouse
* How was the communication?
Fine
* How easy was it to pay?
Easy (Paypal)
* How long did it take to ship?
less than three weeks (Dec 21) and it arrived three days later.
* Was the quality appropriate for the price, in your opinion?
Yes, her clothes are amazing quality and attention to detail is outstanding. The "trapeze" itself is huge and pretty sturdy
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes, she was in perfect condition and came with a free extra event wig.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Maybe
​

 

* What did you order?
Basic I with face-up, Black coat set, grey tights, pink long knit, a wig and the white sweater
* When did you order?
December 1st 2009
* Did you order directly from the company, or through a distributor or dealer?
Company
* How was the communication?
Very good
* How easy was it to pay?
Very easy Paypal
* How long did it take to ship?
form when I ordered her to when I got her 22 days
* Was the quality appropriate for the price, in your opinion?
Yes I think so. There where three events going at the time so her sanding isn't great but it is way better then ok. They also forgot to pierce her ears which I don't mind
* Did the item look like the sales pictures?
Yeppers
* Were you satisfied with the product?
Oh Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Depends on who is selling it

 

* What did you order?
YID Soo Ri and Gentle Soo Ri in realskin (forgot to fill this out for Kamau in July!)
* When did you order?
3Dec09
* Did you order directly from the company, or through a distributor or dealer?
Direct from company.
* How was the communication?
Excellent.
* How easy was it to pay?
Aaaalllll too easyyyy....
* How long did it take to ship?
Incredibly fast! I only waited two weeks for my boys to be shipped out.
They arrived the 24th of December, just in time for Christmas!
(Unfortunately, the girl I ordered with them, G. Freesia in realskin, is still in JFK. NOT Iple's fault.)
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? Without the faceups, yeah.
* Were you satisfied with the product? Totally!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? You betchum!
* Would you buy this company's products second-hand? Depends on price/shape.

 

* What did you order?
EID Sword Dance - Kamau
* When did you order?
2009-05-20
* Did you order directly from the company, or through a distributor or dealer?
From the company.

* How was the communication?
Really good.

* How easy was it to pay?
Very easy, with PayPal.

* How long did it take to ship?
As I remember, IH sent my doll really fast. About 2 weeks.

* Was the quality appropriate for the price, in your opinion?
Quality was terrible. It’s really unfair, but I paid big money for doll witch isn’t perfect. My first Kamau had LIGHTER parts, air bubbles, folds on legs and arms. IH changed my Kamau, I must waited long time for second doll in perfect condition. Unfortunately, my second Kamau isn’t perfect too. Every faults are the same, he have MORE lighter parts than earlier. There is only one different - Kamau haven’t air bubbles. And this time, IH tell me that they doesn’t see problem. I’m really angry. How is it possible? If earlier they can see these faults, why they doesn’t see this time?
* Did the item look like the sales pictures?
A little yes. Of course on the pictures I didn’t see that lighter parts, air bubbles and many folds! Argh!

* Were you satisfied with the product?
NO! I can’t be satisfied with bad product!

* If you weren't satisfied, how did the company solve your problem?
Yeah, once. I wrote to IH many, many times, but they must be stupid or they doesn’t care.
* Would you order from this company again?
I don’t think so. I even don’t look at their website, I’m STILL angry.

* Would you buy this company's products second-hand?
Maybe yes. Company is unfair, so I think I’ll never buy from company.

 

* What did you order?
LE Iplehouse RealSkin Ryushin
* When did you order?
Nov 26, 2009 (started layaway) - December 7, 2009 (paid off)
* Did you order directly from the company, or through a distributor or dealer?
Directly from the Company site
* How was the communication?
Excellent!
* How easy was it to pay?
Super easy!
* How long did it take to ship?
Beyond fast! They said it would take a month from date of final payment, it took only TWELVE DAYS!
* Was the quality appropriate for the price, in your opinion?
YES!
* Did the item look like the sales pictures?
As much as it can without a face-up or wig.
* Were you satisfied with the product?
YES!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Most definitely. I'm a convert!
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
YID Harin
* When did you order?
10th Dec

* Did you order directly from the company, or through a distributor or dealer?
company

* How was the communication?
great!

* How easy was it to pay?
very! paypal

* How long did it take to ship?
20 days

* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
very much

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
yes

* Would you buy this company's products second-hand?
yes, probably

 

* What did you order? 1 x Noctarcana Circus EiD Yur Astrologer with one face up, default outfit, a wig and a pair of boots
* When did you order? November 26th 09
* Did you order directly from the company, or through a distributor or dealer? Ordered directly from the company
* How was the communication? I never had to email/contact them for anything.
* How easy was it to pay? Easy, I paid using paypal
* How long did it take to ship? The doll shipped exactly 1 month and 3 days after I ordered it (shipped on December 29th 09)
* Was the quality appropriate for the price, in your opinion? Definitely
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very satisfied; the doll is a nice quality, the clothes, wigs and shoes are a good quality too. The face up is perfect.
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Depends on the condition of the item. If it's in good condition, then yes.

 

- What did you order?
Iplehouse Tania, Special Edition Black Cat with clothes, face-up and shoes.

-When did you order?
2009-06-25

- Did you order directly from the company, or through a distributor or dealer?
Directly from the company

- How was the communication?
I got a mail of order confirmation, then payment confirmation and finally shipping time.

- How easy was it to pay?
Yes. Used Paypal

- How long did it take to ship?
54 days to ship, and it got here in 6 days.

- Was the quality appropriate for the price, in your opinion?
yes

- Did the item look like the sales pictures?
No, she was even more beautiful

- Were you satisfied with the product?
Yes. But the stockings were a bit too slim for her feet and the shoes were not in the package!

- If you weren't satisfied, how did the company solve your problem?
The shoes cost 32$, and I got 32 points that I can use when I buy stuff there again.

- Would you order from this company again?
Yes!

- Would you buy this company's products second-hand?
Yes.

 

* What did you order?
EID Basic Luo - Normal Skin w/faceup, body blushing, outfits, shoes, eyes.
* When did you order?
November 30, 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly.
* How was the communication?
Very good, they responded within 48 hours to every inquiry.
* How easy was it to pay?
Paypal, very easy.
* How long did it take to ship?
Just under 6 weeks, arrived Jan. 22nd.
* Was the quality appropriate for the price, in your opinion?
The quality is incredible.
* Did the item look like the sales pictures?
Looks better in person.
* Were you satisfied with the product?
Very.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
I actually already have.
* Would you buy this company's products second-hand?
I have, and will continue if they are in good condition.

 

COMPANY NAME
* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

PLEASE STICK TO THE FACTS!

 

Iplehouse Feedback
* What did you order?
EID Akando (Super Hero Body)
Wig
Eyes
Coat
Shirt
Pants
* When did you order?
December 20, 2009
* How was the communication?
Awesome, when I ask about when my order would ship they told me that next week and what they were currently working on.
* How easy was it to pay?
Paypal, extremely easy.
* How long did it take to ship?
One day short of a month, very fast. January 19, 2010
* Was the quality appropriate for the price, in your opinion?
Very, the doll is wonderful and the clothes are well made.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very, everything was exactly as I ordered.
* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes, I have a doll from Iplehouse that I got over two years ago and he looks just as good as he did when I got him, very little yellowing.

 

(I hope it's okay to give feedback on group orders!)


* What did you order?
I ran a DoA-based group order for a resin head (mine), plus doll clothing, shoes and accessories.

* When did you order?
During their 2009 Christmas event. Placed order on 17 Dec.

* How was the communication?
Very prompt! I posted numerous times on their Q&A and they would reply the next (business) day.

* How easy was it to pay?
Straightforward and easy, they sent a confirmation email with instructions. Iple also let me combine two orders into one shipment.

* How long did it take to ship?
3 weeks - shipped on 10 Jan, arrived 15 Jan. They may have shipped earlier if I had enquired earlier.

* Was the quality appropriate for the price, in your opinion?
I had a chance to look at all the items in the GO; just by eyeballing without taking anything out of packaging, I'd say that they are well worth the discounted price we paid.

* Did the item look like the sales pictures?
Yes, but one item that was labelled as "leather" actually wasn't even fake leather but another material entirely.

* Were you satisfied with the product?
Apart from small disappointment in the "leather" item (not worth complaining to Iple about), everyone in the GO (including me) seemed to be satisfied with their items.

* If you weren't satisfied, how did the company solve your problem?
On my part, my resin head was actually completely out of stock, though I could order it, so Iple refunded my money. A little disappointed but Iple had a legit reason for that happening.

* Would you order from this company again?
Definitely! Iple has top-class doll clothing and great customer service too!

* Would you buy this company's products second-hand?
Definitely.

 

Iplehouse
* What did you order? A wig and some eyelashes

* When did you order? January 30th

* How was the communication? No problems - the confirmation and shipping notice were prompt.

* How easy was it to pay? PayPal, so very simple

* How long did it take to ship? Only two days, and I ordered on a weekend.

* Was the quality appropriate for the price, in your opinion? The prices of the goods were fine, having to pay EMS shipping on top wasn't so great.

* Did the item look like the sales pictures? The colour of the wig wasn't quite as bright, but it's still a nice colour.

* Were you satisfied with the product? Yes

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Definitely

* Would you buy this company's products second-hand? Probably

 

Iplehouse* What did you order? - EID Luo basic, NS Super Hero with no face-up
* When did you order? - January 13th
* How was the communication? - Iple was very accommodating and helpful, I asked a LOT of questions both before and after ordering. I always got a clear and concise answer within 24 hours of asking.
* How easy was it to pay? - It was actually a very difficult transaction. My mother was trying to purchase the doll for me. I used her credit card, the site made it incredibly hard to use it, and then once we ordered it was immediately canceled with no reason given. Because of a refused international transaction, my mom's credit card got frozen. After that struggle, we paid with PayPal, but it took a very long time for the money to charge, and even longer for my order verification to come.
* How long did it take to ship? - He shipped after 17 days, and arrived in four. My wait was 21 days altogether.
* Was the quality appropriate for the price, in your opinion? - Mostly, but he has one seam line that is very rough, and will definitely need to be sanded before I blush him. It is are uncomfortable to the touch and catches on his clothes a bit.
* Did the item look like the sales pictures? - He looks even better! Iple's pictures are mostly beautiful, but I really feel that they do not do Luo justice.
* Were you satisfied with the product? - Yes, definitely.
* If you weren't satisfied, how did the company solve your problem? - N/A
* Would you order from this company again? - If I ever have the money, yes
* Would you buy this company's products second-hand? - Definitely!

 

* What did you order?
- 3 JID wigs

* When did you order?
- Somewhere this month Feb 2010

* How was the communication?
- when ordering, they didn't get my message in order form and paypal but i QA them as fast as possible...so, the problem is solved.
- when complaining in QA, ah, as other sellers do, they didn't really take the matter as serious as i thought. Still defend their products while it's actually terrible. hmmm...

* How easy was it to pay?
- easy with paypal

* How long did it take to ship?
- I used registered. They usually wait for a week or so to take the whole 'batch' to post office. This is no problem with me

* Was the quality appropriate for the price, in your opinion?
No.

* Did the item look like the sales pictures?
Not in term of quality....not really-really as expected. Have you seen bald wig?
Wish can submit pic here. Not as thick as i thought...other wig? one part of hair(s) just pop up somehow like when you just wake up from sleeping...

* Were you satisfied with the product?
No

* If you weren't satisfied, how did the company solve your problem?
I don't think they would refund. They still stand behind their products after I critizied them. I gave them the pics afterwards but no respond from them...

* Would you order from this company again?
Wig? I don't think so. Will think about it more than twice next time.

* Would you buy this company's products second-hand?
After this wig? absolutely NOT

 

* What did you order? NS JID Jerome without face-up/JID boots
* When did you order? Layby started around Xmas time.
* How was the communication? Great.
* How easy was it to pay? Very. Just followed instructions for laybys and it was very easy to do.
* How long did it take to ship? 4 days following last payment.
* Was the quality appropriate for the price, in your opinion? Yes. Lovely doll and boots.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Yes, if items were well looked after.

 

What did you order?
YID Mars with custom faceup
When did you order?
March 2nd
How was the communication?
Great! They responded the next business day.
How easy was it to pay?
Very easy - paypal
How long did it take to ship?
He was shipped the 18th, which was thirteen business days after ordering.
Was the quality appropriate for the price, in your opinion?
Yes, very much so.
Did the item look like the sales pictures?
Much better, especially the body sculpt.
Were you satisfied with the product?
Yup
Would you order from this company again?
Yup
Would you buy this company's products second-hand?
Yes, they always seem to have high quality.