1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice
Severe ongoing issues and concerns with Dollshe Dollshe Ban

Jane's Dolland Feedback

Jan 28, 2022

    1. https://www.janesdolland.com/

      Copy and paste this template:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Were there any missing or broken items in your order?
      * If there were any problems with your order, how did the company handle them?
      * Would you order from this company again?
       
      #1 RinSetsua, Jan 28, 2022
    2. * What did you order? Faceup service
      * When did you order? January 20th 2022
      * How was the communication? Very good, I gave her mostly free reign.
      * How easy was it to pay? Very easy
      * How long did it take to ship? Less than a week after receiving the head, it was finished.
      * Would you order from this company again? Yes, Jane is very pleasant to work with! Her faceup price is also very affordable!
       
      #2 RinSetsua, Jan 28, 2022
      • x 1
    3. * What did you order? Two pairs of doll shoes (not in-stock)
      * When did you order? January 20th 2022
      * How was the communication? Very good.
      * How long did it take to ship? Package went out from Jane on April 5th and arrived in 2 days.
      I know China's recent ship times are still pretty bad and it wasn't a time-sensitive order so I didn't mind the wait.
      * Would you order from this company again? Yes, she carries several brands I'm interested in.
       
      #3 RinSetsua, Apr 12, 2022
    4. * What did you order?
      Fairy castle msd preorder with company faceup and pair of Dika doll spare hands
      * When did you order?
      January 2022
      * How was the communication?
      Good. She emailed me when my order arrived with a photo of my order and again when she shipped it out with tracking.
      * How easy was it to pay?
      Paid in full with PayPal
      * How long did it take to ship?
      3 months even with Covid delays in China
      * Were there any missing or broken items in your order?
      No
      * Would you order from this company again?
      Yes. Her faceups have gotten quite good so I will definitely use her faceup service in the future if I don’t want a company faceup.
       
      #4 Elomina, May 10, 2022
      • x 1
    5. * What did you order? True Love Xiaomo w/ face-up (In-Stock)
      * When did you order? June 27th
      * How was the communication? Fantastic! I asked a question in the chat and had a response back within 15 minutes. She also went out of her way to fulfill a special request.
      * How easy was it to pay? Very simple, I paid in full with PayPal.
      * How long did it take to ship? She arrived to my home within 3 days.
      * Were there any missing or broken items in your order? No
      * Would you order from this company again? Yes, I already have.
       
      #5 dolleigh, Jul 10, 2022
      • x 2
    6. * What did you order? Tinyfox Liluta, bodysuit, and faceup (wipe company faceup and re-do it to my preference) (preorder)
      * When did you order? Feb 18, 2022
      (Received my order 5/31)
      * How was the communication? Amazing. Jane answered all my questions. Sent me a rough preview of the face up as well to confirm thats what I wanted. Once she received my doll from tinyfox she had the faceup completed within a couple days. She always responded to me within 24 hours.
      * How easy was it to pay? Easy, she invoiced me once we finalized my order and I paid through PayPal in full
      * How long did it take to ship? She shipped very quickly
      * Were there any missing or broken items in your order? No
      * If there were any problems with your order, how did the company handle them? N/A
      * Would you order from this company again? Yes, I already have. I am really happy with the faceup and communication. She made ordering my first doll a great experience.
       
      #6 Keoka, Jul 15, 2022
      • x 1
    7. * What did you order? True Love Cole w/ face-up (In-Stock)
      * When did you order? July 6th, 2022
      * How was the communication? Great!
      * How easy was it to pay? Very simple, I paid in full with PayPal.
      * How long did it take to ship? I ordered on a Wednesday night, and he shipped out Monday morning (arrived the 13th).
      * Were there any missing or broken items in your order? No
      * Would you order from this company again? Yes!
       
      #7 dolleigh, Jul 16, 2022
      • x 1
    8. * What did you order? Faceup service including wipe of existing faceup (I shipped doll head to her)
      * When did you order? 7/28
      She sent the completed head back to me 8/7
      * How was the communication? Amazing again! I sent her an example of the style I was looking for and asked for one specific change which she did. She kept me up to date on progress
      * How easy was it to pay? Easy, she invoiced me and I paid via PayPal in full
      * How long did it take to ship? She shipped exactly when she said she would, it was very quick
      * Were there any missing or broken items in your order? N/A
      * If there were any problems with your order, how did the company handle them? N/A
      * Would you order from this company again? Yes!!
       
      #8 Keoka, Aug 25, 2022
      • x 2
    9. * What did you order?
      Qianhe doll 1/4 blind box in stock
      * When did you order?
      January 12
      * How was the communication?
      Great! I emailed to ask about the doll and she answered within 6 hours even though I asked on the weekend
      * How easy was it to pay?
      Extremely. PayPal and done
      * How long did it take to ship?
      It shipped the Thursday after I ordered so like 2 days tops?
      * Were there any missing or broken items in your order?
      Nope!
      * If there were any problems with your order, how did the company handle them?
      N/A
      * Would you order from this company again?
      Absolutely!
       
      #9 Ashel, Jan 28, 2023
      • x 1
    10. * What did you order? Fatemoons Wen Xinmei (blank) + a basic faceup by Jane
      * When did you order? April, 2023
      * How was the communication? Very good,as usual
      * How easy was it to pay? Very easy
      * How long did it take to ship? Four months to Jane, then 2 days to me from her.
      * Would you order from this company again? Yes, I'm always happy with Jane's service and faceups. :)
       
      #10 RinSetsua, Sep 3, 2023