JpopDolls Feedback (ALL)

* What did you order? 1 Jpop wig in 7-8 and 2 Puki wigs
* When did you order? Jan 11th 2009
* Did you order directly from the company, or through a distributor or dealer? Yes
* How was the communication? Direct but I get good service.
* How easy was it to pay? Very easy
* How long did it take to ship? Arrived on 17th so 6 days.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Yes as they have great wigs as well as other great stuff.

 

* What did you order? Monique Gold Label; Jojo; Strawberry/Gold Auburn 8/9 Wig
* When did you order? Jan 8th
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Friendly and Good
* How easy was it to pay? Yep! Very easy transaction. :3
* How long did it take to ship? Only a few days. I'd say 4-5 excluding non-work days. xD
* Was the quality appropriate for the price, in your opinion? Definitely. I bought a wig from the at Dollectables '08 for another doll of mine.
* Did the item look like the sales pictures? Not really. It's a wig so variation can occur. But it looks great nontheless. It's similiar.
* Were you satisfied with the product? Yep. I can't wait to use it for my future doll!
* If you weren't satisfied, how did the company solve your problem? xxx
* Would you order from this company again? Of course. They have great wigs and colors! >w<!
* Would you buy this company's products second-hand? It depends if the second-hand is cheaper and condition is good. But not likely. =x

 

*WHAT DID YOU ORDER? Jpop wig in Shae size 7-8
*WHEN DID YOU ORDER? January 14th (they had an internet coupon for 25%)
*DID YOU ORDER DIRECT FROM COMP/DISTRIBUTOR OR DEALER? Direct
*HOW WAS THE COMMUNICATION? Easy
*HOW EASY WAS IT TO PAY? Took me straight to my Paypal
*HOW LONG DID IT TAKE TO SHIP? 5-7 days
*WAS THE QUALITY APPROPRIATE FOR THE PRICE? Always happy
*DID THE ITEM LOOK LIKE THE SALES PICTURES? Similar. I style the wig.
*WERE YOU SATISFIED WITH THE PRODUCT? Always
*WOULD YOU ORDER FROM THIS COMAPANY AGAIN? Definitely
*WOULD YOU BUY THIS COMPANY'S PRODUCTS SECOND-HAND? Probably not

Definitely a rating!

 

What did you order?



When did you order?

3 February 2009

Did you order directly from the company, or through a distributor or dealer?

Directly.

How was the communication?

Confusing. There was no option to contact their shipping department on their email form, but otherwise the response time was under 24 hours.

How easy was it to pay?

Ordering took me directly to Paypal.

How long did it take to ship?

Twenty days. The item was a preorder, hence the amount of time between placing the order and recieving my purchase.

Was the quality appropriate for the price, in your opinion?

No.



I don't recall owning another Jpop wig where the elastic cap is so exposed by poor wefting (is that the proper term?).

Did the item look like the sales pictures?

Well, the style of the wig was correct ... but this is what I recieved.



Were you satisfied with the product?

Yes and no. The wig doesn't look too bad on the doll it's intended for, despite being the wrong color. The quality could have been better though.

If you weren't satisfied, how did the company solve your problem?

Not worth my time and effort to pursue a replacement.

Would you order from this company again?

This was my first time ordering through their web storefront, but I have ordered from Jpopdolls in the past through Ebay. I've had no issues with any of my Ebay orders.

I saw the Saesha Kanawaves wig was in the color and style I wanted, and it was a preorder at the time I placed my order. It's a little disappointing to have recieved the wrong color and questionable quality in return.

Would you buy this company's products second-hand?

Yes, since I still do like most of their wigs, despite this screw-up. I do have a preorder for four pairs of glass eyes during the preorder promotion, and I seriously hope they do not do this to me again.

 

* What did you order? Jpop Kana Pure 6-7"
* When did you order? 10/02/09
* Did you order directly from the company, or through a distributor or dealer? From the Jpopdoll Website.
* How was the communication? Entirely automated and it wasn't really clear when my order shipped.
* How easy was it to pay? Very easy, did it by paypal.
* How long did it take to ship? 12 working days but it was an international order.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Not the wigs but I don't like buying second-hand wigs in general.

 

I ordered two Jpop wigs, size 6-7. Waited for my package, finally contacted them and was told the mailman didn't pick up the packages to mail. Two days later I recieved a shipping notice, so they were not shipped when I was told. The quality for the price is bad--cheap, slimy feeling wigs, for 27.00 each. I will not buy from them again.

 

* What did you order?
ShinyDOLL Thassa II Nanae w/ faceup
* When did you order?
1/7/2009
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Great. Ended up ordering through e-mail since the exact item I wanted wasn't listed on the website.
* How easy was it to pay?
Payed through paypal and that went fine except for some delays I had on my side with paypal.
* How long did it take to ship?
Shipped from Japan on 12th to them, then shipped to me and I got it on 22nd
* Was the quality appropriate for the price, in your opinion?
Yes. The doll was perfect. The default wig wasn't much to my taste in color but that was expected.
* Did the item look like the sales pictures?
Yes. Better even.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Kana long blush 7-8
* When did you order?
March 9th
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
* How was the communication?
I didn't ask any questions, but I got messages when the order had been shipped with tracking.
* How easy was it to pay?
Paypal. Simple and easy.
* How long did it take to ship?
It shipped out on the 11th, and then arrived today on the 13th.
* Was the quality appropriate for the price, in your opinion?
It's a very lovely item and it looks beautiful on my girl. Yes, it was very well worth it. I checked to see if there was any wefting issues, but I found none.
* Did the item look like the sales pictures?
Exactly.
* Were you satisfied with the product?
Yes! However, on their ebay site (and i believe their main site) it says that it'll stretch to fit an 8.5 size head. My girl's head is exactly 8.5 and it's very difficult to get on. It might just be a quirk with the AOD headcaps being larger on the top than the faceplate. I did manage to get it on there and stay. So I'll be keeping it. I really wish the 8-9 in the same color was in stock.
* If you weren't satisfied, how did the company solve your problem?
Company didn't get involved. n_n I'll just make sure to order 8-9 for her in the future if I buy again (which I likely will)
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
Yes I would.

 

What did you order?

Four pairs of glass eyes during Jpopdoll's preorder event. The four were ordered as two separate orders.

When did you order?

8 February and 16 February 2009

Did you order directly from the company, or through a distributor or dealer?

Jpopdolls was acting as distributor for the manufactuer of these eyes, and I hope that she continues doing so for as long as possible.

How was the communication?

Email form was a little confusing but Jpopdolls responded quickly when I realized I made a mistake on my order and assured me that the error would be noted and corrected at shipping. It was.

How easy was it to pay?

Order form went straight to Paypal, so it was very easy.

How long did it take to ship?

I recieved the eyes on 25 March, so little over a month. No fuss, and the wait is understandable and worth it.

Was the quality appropriate for the price, in your opinion?

Very. I like the price Jpop has for these eyes. I ordered them at the introductory price of $8.50 a pair, but I would gladly pay more for these eyes. I hope Jpopdolls plans to offer more varieties of eyes from the manufactuer in the future.

Did the item look like the sales pictures?

They're a little lighter than in the sample pictures, but I'm not fussed. They're still lovely.

Color HA-21:


What's really cool about these eyes is that they have a genuine "track around the room" effect. No matter which way I tilt my doll's head, it seems her pupils are still fixed on me.

Were you satisfied with the product?

Oh hell yes.

If you weren't satisfied, how did the company solve your problem?

As noted, I made an error with one of the orders initially, selecting 10mm instead of 16mm. Jpopdolls responded to my email quickly and sent me the correct size eye.She also combined my orders as requested.

Would you order from this company again?

I plan to as soon as I finish gathering some more funds together after my Soom Lazule breaks the bank. I need wigs for the boy.

Would you buy this company's products second-hand?

Most definitely.

 

I ordered a couple of pairs of glass eyes in the first batch of pre-orders back in February. I got the automated 'Order Complete' notice on March 23rd. When the package hadn't arrived by April 7th I emailed them and got the response back that due to sickness the packages were mailed late and mine should show up any day now.

It never did and Jpopdolls never responded to any further enquiries.

This was sent by International Air Mail so there's no tracking and I'm not expecting any refunds. It's just seriously annoying that they won't even respond to my asking if the package had been returned to them.

ETA I finally got my eyes. The package was post-marked two days after I made this post, so I think posting a complaint to this thread is pretty effective if you're still waiting on your eyes as well.

They're really gorgeous eyes but one pair is not the colour I ordered. Since they are really pretty and it's been such a pain to contact Jpopdolls I haven't attempted to resolve the issue.

 

* What did you order? Two sets of eyes from pre-order.
* When did you order? March 23rd 09
* Did you order directly from the company, or through a distributor or dealer? direct
* How was the communication? The communication was good when I emailed about shipping and packaging problems.
* How easy was it to pay? yes. paypal.
* How long did it take to ship? 4 days
* Was the quality appropriate for the price, in your opinion? For these kind of eyes, yes.
* Did the item look like the sales pictures? see below.
* Were you satisfied with the product? see below
* If you weren't satisfied, how did the company solve your problem? One set of eyes arrived. The other set was out of stock, and I am told I was supposed to get a note about it, but didn't. Apparently they were shipped by temporary help. They had some damage, from being bumped around in transit. I emailed Jpopdolls, of course, willing to communicate. The correspondence was polite, and apologetic. The problem was resolved privately. : )
* Would you order from this company again? I am not sure.
* Would you buy this company's products second-hand? N/A

 

* What did you order? Two pairs of glass eyes during the Feb-March preorder event.
* When did you order? March 27
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? Non-existent. One email bounced back as undeliverable, the other two emails to different listed addresses went unanswered.
* How easy was it to pay? Very easy.
* How long did it take to ship? One and a half months.
* Was the quality appropriate for the price, in your opinion? No idea, they never arrived.
* Did the item look like the sales pictures? Never arrived so I don't know.
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem? They didn't. Nobody answered my emails about where my order is.
* Would you order from this company again? No.
* Would you buy this company's products second-hand? N/A.

This was my first and probably last time ordering from JPopDolls. I don't expect to see my money, merchandise or any more communication from them.

 

* What did you order?
Order #1 + 1.5: Kana Waves, 6/7, Color: Syma; Winds, 7/8, Color: Vanilla

Order #2
Kana, 6/7, Color: Devious; Glass eyes: HA-01 (silver-gray, 14mm), HA-021 (apple green, 14mm), A16 (warm gray w/ tan rings on the outer edge of the iris, 14mm), HA-08 (dark green, 16mm),

* When did you order? March-ish and late May '09
* Did you order directly from the company, or through a distributor or dealer? The two Kana wigs and the eyes came from the site. I purchased the Winds style wig directly from Grael, here on DOA. It was not listed as in-stock on the site at the time.

* How was the communication? I received notifications for everything, from confirmation to order shipping. I also had no problems contacting them when I had issues regarding my orders. *see Note Below

* How easy was it to pay? Very. I love that they use Paypal.
* How long did it take to ship? I usually received my orders in 3/4 business days.

* Was the quality appropriate for the price, in your opinion? Yes, I've been thrilled with all of the items I've received. The eyes I purchased are an especially great value - lovely glass eyes for the cost of a pair of cheap acrylics.
* Did the item look like the sales pictures? The wigs - yes. The eyes definitely do not look like the sales photos, especially the A16. The stock photo is horrid, I was really nervous about buying these (they ended up being my favorite pair of eyes). The HA-021 don't really match either, the photo shows a much lighter lime color. The eyes are actually much nicer in person. Jpop really needs to update their eye stock images.
* Were you satisfied with the product? Very. I was especially pleased with how soft the wigs were.
* Would you order from this company again? Yes.

* NOTE:There were a couple of small bugs when I ordered. One wig that I ordered was accidentally sent in the wrong size and an eye color I ordered ended up out of stock. It's nothing that I'd hold against them because the situations were handled very professionally and promptly. In the case of the too-large wig I actually received the replacement before I could send back the one that was wrong.

Rating: 3/4 (out of 5)

 

* What did you order? 3 Puki size wigs and 2 pair of 8mm glass eyes
* When did you order? July 16 arrived July 20
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Good
* How easy was it to pay? Extremely easy
* How long did it take to ship? 4 days (with a weekend in there)
* Was the quality appropriate for the price, in your opinion? Better than price - all are excellent
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? In a heartbeat
* Would you buy this company's products second-hand? Probably

Positive Five Stars from me - good prices, nice quality, fast shipping

 

* What did you order?
5 pairs of eyes (all in stock according to jpopdolls' site).

* When did you order?
5th of July.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Well, 5 days after I received a shipping notice for my order (which was on July 9th), I suddenly got a refund for one of the pairs of eyes I ordered. Apparently, they were out of stock. It caught me on a bad day, and I sent an angry email to Jpopdolls about it. They answered promptly, and though I wasn't entirely satisfied with their answer, I left it at that.

* How easy was it to pay?
Oh very easy. Paypal.

* How long did it take to ship?
I have no idea. I got the mail saying the order was completed on July 9th, but the tracking never updated. Just got the package today.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Colors are more vivid in real life.

* Were you satisfied with the product?
Yes, finally.

* If you weren't satisfied, how did the company solve your problem?
I actually got the eyes that I was refunded for, so...

* Would you order from this company again?
Maybe. Not for a while though.

* Would you buy this company's products second-hand?
Possibly, though I prefer to buy directly from companies whenever I can.

 

* What did you order?
2 pairs of 16mm glass eyes
* When did you order?
Monday, July 20
* How was the communication?
fine, received order and shipping emails
* How easy was it to pay?
very easy with PayPal
* How long did it take to ship?
Arrived on Thursday the 23rd
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
There were multiple pairs of eyes on the site that looked to be the same colour, and as I couldn't figure out which best matched the colour I wanted (and in fact couldn't tell the difference between two different pairs of eyes based on the pics) I chose to buy two distinctly different ones that I thought were about right. When they arrived, the colour of both was more towards the violet end of blue, which I wasn't expecting, but one of the two pairs was still enough of a true blue that that pair worked.
* Were you satisfied with the product?
Yes, though in truth neither of the pairs were exactly the colour I thought I was ordering.
* Would you order from this company again?
Yes, I love their wigs. ^^ The eyes are very nice, but better, consistently lit photos that show the true colour of each type of eyes would help.
* Would you buy this company's products second-hand?
Yes, but if it's something that is still in stock I would be more likely to buy it directly from the site itself.

 

What did you order?
Two Puki/Fidelia sized wigs.

When did you order?
15th July 2009.

Did you order directly from the company, or through a distributor or dealer?
Direct.

How was the communication?
It was fine

How easy was it to pay?
Easy via Paypal.

How long did it take to ship?
Arrived 30th July but we had four UK postal strikes during that period so the wigs would normally have arrived earlier. I've always found JpopDolls shipping times to be just fine.

Was the quality appropriate for the price, in your opinion?
Very much so. I'm really happy with them.

Did the item look like the sales pictures?
Yes. Darling wigs

Were you satisfied with the product?
Very much so.

If you weren't satisfied, how did the company solve your problem?
N/a.

Would you order from this company again?
Definitely.

Would you buy this company's products second-hand?
I rarely buy wigs secondhand. I'd rather buy new but, yes, if the product was well cared for, I'd buy it.

 

* What did you order? ShinyDoll Akali in normal skin w/ faceup

* When did you order? July 22 2009

* Did you order directly from the company, or through a distributor or dealer? JpopDolls is a ShinyDoll distributor

* How was the communication? Very good!

* How easy was it to pay? Paypal was quick & easy

* How long did it take to ship? I got her on August 3 2009 quite fast considering I requested a custom faceup & she had to come all the way from Japan to JpopDolls, then to me

* Was the quality appropriate for the price, in your opinion? Very much so, she's a lovely doll. The best resin I've ever seen!!

* Did the item look like the sales pictures? She's even prettier & more expressive

* Were you satisfied with the product? YES!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? I plan on it!

* Would you buy this company's products second-hand? Yes, of course!

 

* What did you order?

8/9 Kana wig in Burnt Cherry​

* When did you order?

Tuesday, August 11th​

* Did you order directly from the company, or through a distributor or dealer?

Direct through Jpop​

* How was the communication?

They notified me of my purchase right away, but otherwise there was no need for communication.​

* How easy was it to pay?

Incredibly, it took me straight to paypal at checkout​

* How long did it take to ship?

Not long at all! It was shipped within 24 hours and I received it today on Thursday, August 13th. Talk about fast!​

* Was the quality appropriate for the price, in your opinion?

It's even nicer than I imagined it would be. The wig itself is so soft, it's almost real feeling. I originally bought it with the intent to cut shorter but I'm actually afraid to ruin it!​

* Did the item look like the sales pictures?

Yep, better even.​

* Were you satisfied with the product?

Very much so. ​

* If you weren't satisfied, how did the company solve your problem?

n/a​

* Would you order from this company again?

Of course, I just need to find an excuse to buy another wig. ;D​

* Would you buy this company's products second-hand?

Sure, why not. It's always exciting to buy things 'brand new' though.​