What did you order? Bobobie Ariel Whiteskin When did you order? August 19th How was the communication? Good for how busy they always seem to be How easy was it to pay? Paypal makes things a breeze and it went right through no problem in a matter of minutes How long did it take to ship? My orders tracking number was given to me the same day but it didn't move or anything til the next day. Scheduled delivery was August 21st but it didn't arrive til the 22nd no biggie. Was the quality appropriate for the price, in your opinion? I was satisfied with the price yes. Did the item look like the sales pictures? Sorta the body looked smaller in the pictures I thought they had sent me a Frankensteined body somehow by mistake Were you satisfied with the product? In the end I was. I actually ordered another doll from them yesterday. If you weren't satisfied, how did the company solve your problem? The legs looked off when I got her and the stringing was terrible, so I contacted them and they sent me a whole new Torso and a restringing kit, then there was damage to her right hand and while restringing her 2 fingers broke from a fracture I wasn't worried about initially and they quickly sent me a new hand so all in all I was very satisfied in the end. Would order many many many more times.