http://www.kizdolls.com/index.php?gOo=shop.dwt * What did you order? Saiy SD boy from Kizdoll. No face-up. * When did you order? End of January * How was the communication? Took a few days to responsed to me, but the service was good once they did. * How easy was it to pay? No, because I couldn't get the site to work right. Yes once I was emailed and the order was put through. * How long did it take to ship? It took 7 days to get from China to my house. He arrived Feb. 16 * Was the quality appropriate for the price, in your opinion? Yes. Very nice for the low price. The doll came with glass eyes instead of acrylic. * Did the item look like the sales pictures? Yes, with the exception of the really rough/large seams (really bad on the legs). * Were you satisfied with the product? Yes. Overall, I'm really happy. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Yes * Would you buy this company's products second-hand? No need. The price is low enough to begin with.