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Leekeworld Feedback (ALL)

Sep 30, 2007

    1. We're not looking for whether or not you actually liked the sculpt or style of the item, but we'd love to know how you felt about the quality and customer service!

      You might consider including the following information:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?


      Please do not ask buying or selling questions here
       
    2. I did a GroupOrder with Leekeworld recently (August 2007) and they responded within 12 hours on all of my questions. ^^ It took approximately a month and a half for the reservation items to get home. They quickly combined orders due to a problem with the website. The wigs are a very nice quality. I had an overall great experience with them!

      (I hope I'm doing this right XD)
       
    3. I've ordered twice from them, each time for a wig and eyelashes. There were never complications and both times they were sent in a timely manner. :3 The wigs are wonderful, very beautiful and good quality. One wig didn't look quite like their photos, it was a little wider in the front (if that makes any sense).
       
    4. * What did you order?
      2 wigs, both SD10/13 size (one the larger size, one the smaller size).
      * When did you order?
      9/2007
      * How was the communication?
      Not too bad. They responded pretty fast to a question about which size SD wig to get, though after the items already shipped (I guess I could've waited for a reply, but by then I'd made up my mind).
      * How easy was it to pay?
      Easy - Paypal
      * How long did it take to ship?
      As I recall, it was very fast!
      * Was the quality appropriate for the price, in your opinion?
      Quality seems fine.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
       
    5. * What did you order? Wigs and shoes
      * When did you order? I can't remember
      * How was the communication? Good
      * How easy was it to pay? By Paypal
      * How long did it take to ship? It was fast
      * Was the quality appropriate for the price, in your opinion? I think yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
       
    6. What did you order? Leeke Sweet head and body, a wig, and a pair of eyes
      When did you order? November 2006
      How was the communication? I don't seem to remember too much, but because it was such a quick and straightforward transaction there wasn't too much of a need for many words. XD
      How easy was it to pay? I remember it being very easy!
      How long did it take to ship? I was shocked. I placed my order on a Thursday, and I got my things the following Wednesday. That was quick! I was expecting up to a month for my things to ship.
      Was the quality appropriate for the price, in your opinion? Definitely!
      Did the item look like the sales pictures? Everything was VERY well represented in the pictures.
      Were you satisfied with the product? Oh yes! I was really pleasantly surprised that my head and body came to me already assembled. That and the shipping time really made me happy with them.

      Go Leekeworld!
       
    7. * What did you order? Wigs and shoes

      * When did you order? Several times over 2005-2007

      * How was the communication? Acceptable.

      * How easy was it to pay? Pretty easy. They send you an invoice and you pay to the address stated therein. if you're never ordered from Leeke before, though, you may be a little confused by the procedure.

      * How long did it take to ship? Always longer than they said it would. Once, I expected a wait of 1 month but had to wait almost 2 before the items shipped. And that wasn't a group order, either!

      * Was the quality appropriate for the price, in your opinion? Quite.

      * Did the item look like the sales pictures? Not always.
      Sometimes the items pictured had been styled with water or product, and quite often they don't have pictures for all the sizes they sell (a Leekedoll-sized wig can look quite different proportionally from the SD version of the same style!)

      * Were you satisfied with the product? Usually.
      At least three pairs of Leekeworld shoes I've purchased, though advertised as MSD-sized, barely fit my MSDs. Otherwise, the workmanship is very good.
      The wig quality is usually pretty good, though some require some effort in styling to resemble the sales pictures.
       
    8. * What did you order?
      Hero's Head with face up.

      * When did you order?
      17 Oct. 2007

      * How was the communication?
      Pretty good! they always answer my question.

      * How easy was it to pay?
      Easy with paypal.

      * How long did it take to ship?
      about 9-10 days after I place my order and paid.

      * Was the quality appropriate for the price, in your opinion?
      Yes! the item is really good quality when compare with price, I think it appropiate.

      * Did the item look like the sales pictures?
      it like the sale picture in every points.

      * Were you satisfied with the product?
      YES! Very very much
       
    9. What did you order?
      Unpainted Luke head and gentle body.

      When did you order?
      Aug. 2007

      How was the communication?
      Good - They answered my questions on their Q&A board within 24 hours, but I haven't recieved an answer when I tried to email them (I suspect that's my account's fault)

      How easy was it to pay?
      Very easy - they sent a paypal request.

      How long did it take to ship?
      They were very quick - my doll arrived 9 days after I ordered.

      Was the quality appropriate for the price, in your opinion?
      Absolutely.

      Did the item look like the sales pictures?
      Yes - as much as an unpainted doll can look like his painted counterpart.

      Were you satisfied with the product?
      Generally yes, but his left hand arrived broken, so I contacted them about that.

      If you weren't satisfied, how did the company solve your problem?
      They were quick to assure me that they would send a replacement part, which indeed arrived after a month. I didn't have to send back the broken one, and naturally they didn't charge me anything for the new hand.
       
    10. * What did you order? Wig W025 - BabyBrown
      * When did you order? 22/10/07 arrived 19/11/07
      * How was the communication? Great, was emailed about order and when the item was shipped with the tracking no.
      * How easy was it to pay? Very easy. Was sent a Paypal invoice.
      * How long did it take to ship? The item stated it would take 30 days from day of payment but it took about 20 and then arrived in the UK in 3 days.
      * Was the quality appropriate for the price, in your opinion? Yes. I'm planning on ordering 3 more of their heat-resisting wigs now that I'm sure of the quality and service they provide.
      * Did the item look like the sales pictures? Exactly like it.
      * Were you satisfied with the product? Incredibly.
      * If you weren't satisfied, how did the company solve your problem? n/a
       
    11. * What did you order?
      a couple of wigs.
      * When did you order?
      november 17th
      * How was the communication?
      n/a
      * How easy was it to pay?
      easy. paypal
      * How long did it take to ship?
      faster than i thought... 2 weeks! thought it was going to be a month...
      * Was the quality appropriate for the price, in your opinion?
      very good and very beautiful! and they included some candy!
      * Did the item look like the sales pictures?
      yes. in fact better
      * Were you satisfied with the product?
      yes. very. will buy more wigs!
      * If you weren't satisfied, how did the company solve your problem?
      n/a. didn't have any problems.
       
    12. * What did you order?
      A Leeke Christmas Box
      * When did you order?
      December 1st
      * How was the communication?Good. I've asked some questions on the QA board and they replied quickly
      * How easy was it to pay?
      Very easy, just paid through paypal
      * How long did it take to ship?
      Hum...about a week I think..maybe 10 days
      * Was the quality appropriate for the price, in your opinion?
      Well, yes it was. The stuff I got was nicely made and very good quality
      * Did the item look like the sales pictures?
      Hum all in all yes
      * Were you satisfied with the product?
      Yes (even if I have to say their x-mas boxes are really not equilibrated o_0)
       
    13. As much as I love the colours, styles and quality of Leeke, they always frustrate me with the problems we've had doing orders.

      Admittedly, every single wig I've got from Leeke (except 1) came in a group order, but the service for these orders wasn't the best.

      I think the record was 6-7 months to get an order in. By that time, some people had actually left the hobby. ^^; Sometimes they messed up the wig orders too, or were missing some wigs. Also, when I got the special new years suprise box thing, which was meant to be of SD sized stuff, I got an MSD sized wig. @_@

      I think doing individual, off-the-site orders work a lot better. The wigs themselves are great, but yes... the service was a bit shoddy, at least for the orders I was in.
       
    14. What did you order?
      A pinkbrown wig and 16mm glass eyes.

      When did you order?
      20 dec 2007

      How was the communication?
      Very good.

      How easy was it to pay?
      Very easy - used paypal.

      How long did it take to ship?
      About 4 weeks, which was stated on the product page.

      Was the quality appropriate for the price, in your opinion?
      Yes, the wig is gorgeous - very good quality. I didn't expect it to look as good as it does! I was pleasantly surprised.

      The eyes have lovely depth and reflection. The pupils and irises are the same size in both eyes. There's a tiny colour imperfection in one of the irises, but I'm not fazed by that since overall the eyes are nice quality. The eyes might be a bit on the expensive side though.

      Did the item look like the sales pictures?
      Mostly, yes. There's a slight colour difference.

      Were you satisfied with the product?
      Yep, very nice quality. ^^
       
    15. What did you order? Wigs & shoes
      When did you order? Dec 29, 2007
      How was the communication? It was
      How easy was it to pay? Very easy
      How long did it take to ship? About 4-5 weeks.
      Was the quality appropriate for the price, in your opinion? Definitely! The wigs are very nicely made and the quality is excellent for the price. The shoes are also very well made.
      Did the item look like the sales pictures? Most of the wigs I ordered looked the same as the promo pics but I ordered two wigs that were a bit fancy & complicated so they came out a bit messy.
      Were you satisfied with the product? Yes/Somewhat
      If you weren't satisfied, how did the company solve your problem? n/a
       
    16. * What did you order?
      A wine MSD wig.
      * When did you order?
      About a week ago.
      * How was the communication?
      Wasn't really needed, although they sent multiple emails about the status which I appreciated.
      * How easy was it to pay?
      Super easy. I waited for a paypal invoice, clicked a couple times, and it was done.
      * How long did it take to ship?
      Really fast. Less than a week.
      * Was the quality appropriate for the price, in your opinion?
      Yes. Definitely yes. I am so impressed with the quality of this wig.
      * Did the item look like the sales pictures?
      Better than the pictures.
      * Were you satisfied with the product?
      100 percent yes, I love it so much.
      * If you weren't satisfied, how did the company solve your problem?
      n/a
       
    17. * What did you order?
      a load of artist supplies, a wig, eyelashes etc
      * When did you order?
      sometime late 2007; i think it was november
      * How was the communication?
      fantastic, if you ask for updates etc theyll give you them or reassure you
      * How easy was it to pay?
      used paypal, so easy
      * How long did it take to ship?
      had to wait 30 days as it was a wig pre-order, but the actual shipping took around a week to england
      * Was the quality appropriate for the price, in your opinion?
      yup! no way i could get this stuff so cheap in england. and the wig is lovely.
      * Did the item look like the sales pictures?
      well, i cant style wigs as beautifully as they do, but i was pretty suprised by how exact it looked to the picture. i usually find wigs are way off from the sites
      * Were you satisfied with the product?
      definately!

      also, i have currently placed an order with them for some things a few weeks ago. when i realised id forgotton to add 2 items the day after i paid for my order, they said they would add them in for me! leeke are very communicative and a pleasure to deal with, always positive and polite
       
    18. * What did you order?
      Leeke Bijou (2nd girl body)

      * When did you order?
      23 March 2007
      Paid on 24 March 2007

      * How was the communication?
      Great!
      I'd exchanged a few email with them before making the order, and they replied almost instantly.

      * How easy was it to pay?
      Very easy.
      Money transfer via ATM (from Japan)

      * How long did it take to ship?
      1 day!?
      Ordered on 23rd, paid on 24th, and was shipping on the same day in the afternoon.
      The doll arrived on 27th March 2007.

      * Was the quality appropriate for the price, in your opinion?
      Good quality.

      * Did the item look like the sales pictures?
      Yes, the faceup is absolutely gorgeous.

      * Were you satisfied with the product?
      Yes.
       
    19. * What did you order?
      Clothes, and some tools.

      * When did you order?
      15 February 2008

      * How was the communication?
      Good, I've got my answer on the Q&A board in 48 hours.

      * How easy was it to pay?
      Very easy - I've got my paypal invoice the next day and paid it^^

      * How long did it take to ship?
      They were extremely quick - my stuff shipped the same day I payed.

      * Was the quality appropriate for the price, in your opinion?
      Absolutely!

      * Did the item look like the sales pictures?
      Yes they did.

      * Were you satisfied with the product?
      Yes I was - except they sent one item mistaken.

      * If you weren't satisfied, how did the company solve your problem?
      I wrote them on their Q&A board, they were quick to answer, and sent out my proper item in three days. The even said I can keep the one I was sent originally.
       
    20. * What did you order? DollLeeke Happy
      * When did you order? April 1st
      * How was the communication? Um...none really
      * How easy was it to pay? It took a couple of tries...but it was ok.
      * How long did it take to ship? They shipped her out on the 2nd
      * Was the quality appropriate for the price, in your opinion? It was....pretty fair
      * Did the item look like the sales pictures? Yep
      * Were you satisfied with the product? Totally, except for when I opened her box and saw her seams weren't sanded. I thought she was broken for a sec.