1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Leo-Toy Feedback (2010) *beware*

Oct 22, 2010

    1. This company doesn't make BJD's but they do sell them on their website. I'm posting feedback for them because of the AWFUL experience I had with them.

      * What did you order?Lati Yellow Flower Garden Lea Set

      * When did you order?9/22/10

      * How was the communication?Horrible. I did not hear from them for 2 weeks despite sending them multiple emails, I even tried contacting them through eBay since they have a huge eBay store as well. On 10/6/10 I opened a PayPal claim just hoping that would prompt them to respond to me. Finally on 10/10/10 they responded and told me the item I wanted was no longer in stock. I requested a refund and have heard nothing back from them. I escalated my claim to a dispute on 10/19/10 and things are still unresolved.

      * How easy was it to pay?Fine.

      * How long did it take to ship?Read above, doll never got shipped because they say it's out of stock YET they still have her for order on the website.

      * Was the quality appropriate for the price, in your opinion?
      Price was high ($1200)

      * Did the item look like the sales pictures?
      N/A

      * Were you satisfied with the product?
      N/A

      * If you weren't satisfied, how did the company solve your problem?
      Read above, I opened a PayPal claim and then escalated it to a dispute.

      * Would you order from this company again?
      NO NO NO

      * Would you buy this company's products second-hand?
      N/A
       
      #1 perfectly_pink, Oct 22, 2010