1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Luna Blanc Discussion Part I

Jun 15, 2024

    1. My Kieran came in perfect condition and their normal matches crazy well with Dollzone's Soom normal match, overall a good hybrid which I'm really happy about :D
       
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    2. @Haven_Of_Dolls336 Congratulations! Did you order her directly from Luna Blanc? How long did it take for her to be made and ship?
      And did you have to pay any tariffs on her when she arrived?
       
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    3. Why yes I did, it took about 2 months for his production. I did, but I paid $22 for it which isn't too bad in the grand scheme of things.
       
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    4. Thank you so much for answering my question @Haven_Of_Dolls336 !
      I have one more, I forgot to ask - did they ship her DHL or EMS (EMS Premium?)
       
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    5. Ofc anytime, they used EMS Premium at no extra charge which I thought was very kind :D
       
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    6. For those who have order from Luna Blanc directly, what does the status "Preparing Shipment" mean?
      I recently put in an order and saw that status. I'm assuming they're making the doll?
       
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    7. Yep, they email you with the tracking number once they ship it out
       
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    8. For US owners, has anyone received a shipment from Luna Blanc in the last few weeks?
      I see they use EMS, which means, duties/fees will need to be paid to release the package.

      How was your experience? Does Luna Blanc mark down packages?
       
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    9. They offered for mine but I declined. I paid like ~$20 for my head (most of that charge was to UPS) and UPS will email you. I simply paid with paypal and while annoying was painless.
       
      #30 Haven_Of_Dolls336, Oct 27, 2025 at 8:42 PM
      Last edited: Oct 28, 2025 at 12:03 AM
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    10. Thank you for sharing!
      Despite your package shipping EMS, you had to pay through UPS? I thought EMS goes through the US Postal service.
      I wasn't emailed or prompted by Luna Blanc to mark down packages and such.
       
    11. To explain, I emailed Chicabi's customer service since Luna Blanc is run by them back when nothing was coming out of South Korea in August, so I'd email them if your head hasn't shipped yet. EMS premium specifically once it hits the US is through UPS, so I had to pay UPS. I haven't had experience with paying tariffs via USPS yet.
       
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