1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Luna Blanc Discussion Part I

Jun 15, 2024

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    1. My Kieran came in perfect condition and their normal matches crazy well with Dollzone's Soom normal match, overall a good hybrid which I'm really happy about :D
       
      #21 Haven_Of_Dolls336, Sep 20, 2025
      • x 3
    2. @Haven_Of_Dolls336 Congratulations! Did you order her directly from Luna Blanc? How long did it take for her to be made and ship?
      And did you have to pay any tariffs on her when she arrived?
       
      #22 PinkBear, Sep 23, 2025
      • x 1
    3. Why yes I did, it took about 2 months for his production. I did, but I paid $22 for it which isn't too bad in the grand scheme of things.
       
      #23 Haven_Of_Dolls336, Sep 23, 2025
      • x 1
    4. Thank you so much for answering my question @Haven_Of_Dolls336 !
      I have one more, I forgot to ask - did they ship her DHL or EMS (EMS Premium?)
       
      #24 PinkBear, Sep 23, 2025
      • x 1
    5. Ofc anytime, they used EMS Premium at no extra charge which I thought was very kind :D
       
      #25 Haven_Of_Dolls336, Sep 24, 2025
      • x 1
    6. For those who have order from Luna Blanc directly, what does the status "Preparing Shipment" mean?
      I recently put in an order and saw that status. I'm assuming they're making the doll?
       
      #26 PinkBear, Oct 3, 2025
      • x 1
    7. Yep, they email you with the tracking number once they ship it out
       
      #27 Haven_Of_Dolls336, Oct 4, 2025
      • x 1
    8. #28 PinkBear, Oct 4, 2025
      • x 1
    9. For US owners, has anyone received a shipment from Luna Blanc in the last few weeks?
      I see they use EMS, which means, duties/fees will need to be paid to release the package.

      How was your experience? Does Luna Blanc mark down packages?
       
      #29 PinkBear, Oct 27, 2025 at 12:33 PM
      • x 2
    10. They offered for mine but I declined. I paid like ~$20 for my head (most of that charge was to UPS) and UPS will email you. I simply paid with paypal and while annoying was painless.
       
      #30 Haven_Of_Dolls336, Oct 27, 2025 at 8:42 PM
      Last edited: Oct 28, 2025 at 12:03 AM
      • x 2
    11. Thank you for sharing!
      Despite your package shipping EMS, you had to pay through UPS? I thought EMS goes through the US Postal service.
      I wasn't emailed or prompted by Luna Blanc to mark down packages and such.
       
      #31 PinkBear, Oct 28, 2025 at 1:02 AM
    12. To explain, I emailed Chicabi's customer service since Luna Blanc is run by them back when nothing was coming out of South Korea in August, so I'd email them if your head hasn't shipped yet. EMS premium specifically once it hits the US is through UPS, so I had to pay UPS. I haven't had experience with paying tariffs via USPS yet.
       
      #32 Haven_Of_Dolls336, Oct 28, 2025 at 1:17 AM
      • x 1
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