Mods feel free to delete if you feel is something that shouldn't be here. but... My most recent experience with Luts customer service has compelled me to write a review. So here's the story, In the first week or January I had sent my Tan El to have his face up touched up. This past monday I had recieved my Tan El, put him back together all that, and I had noticed that His head no longer matches His body. Before:http://img.photobucket.com/albums/v319/theodothian/100_1813.jpg After: http://img.photobucket.com/albums/v319/theodothian/100_2733.jpg When I had contacted them about this, some of the later responses I got were quite rude. They had explained that it was the coating, and I've never seen coating ever turn a doll color before. So I asked how and if there was a way to remove it and I never really got a straight answer. Just that over time It will come off. I asked approximately how long and that question was ignored and this is the response I was given "If you want to do it, you can do it. We don't help you anymore." At that point I had voiced that I was extremely saddened and disappointed with their seeming declining quality and customer service. They've now deleted my last few posts and taken to ignoring me. I even asked if it was possible to re-purchase the face up and send the whole doll to make sure it matches. I most likely will not be buying from Luts in the future.