1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

Luts Customer Survey and Lottery

Oct 8, 2008

    1. Haven't seen this posted yet:
      Luts customer questionnaire, lottery, and Customer Guide update:

      1. Customer satisfaction questionnaire

      Thank you for your suggestions and opinion always.
      To collect more opinion and your needs, we have plan to take customer satisfaction questionnaire.

      Please join and take lottery prize! :)


      *Period : 15th Oct. ~ 15th Nov. 2008

      * You can join the questionnaire with clicking the picture - beside main photo of TAFFY/PUDDING dreaming -.

      * Lottery prize is small goods. They will be opened later.

      * To take a ticket for lottery, please enter your member ID of our site at the end of questionnaire.

      * One person can join this questionnaire only once. It is to keep accuracy and prevent doubled answer.




      2. Renewal of 'CUSTOMER GUIDE'!

      About order, payment, shipping process and A/S rule, you can find information in 'customer guide -under the customer service menu'.

      Especially, policy about combine shipping and order A/S was updated currently, so please check it! :)




      Thank you for your support always.
      Have a nice day!
       
      #1 Caligo, Oct 8, 2008
    2. #2 vhchin, Oct 17, 2008