Luts Feedback (2009)

Dec 17, 2008

  1. Luts Feedback

    Write about your experience with this company and their products!

    Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


    * What did you order?
    * When did you order?
    * Did you order directly from the company, or through a distributor or dealer?
    * How was the communication?
    * How easy was it to pay?
    * How long did it take to ship?
    * Was the quality appropriate for the price, in your opinion?
    * Did the item look like the sales pictures?
    * Were you satisfied with the product?
    * If you weren't satisfied, how did the company solve your problem?
    * Would you order from this company again?
    * Would you buy this company's products second-hand?​
     
  2. * What did you order?
    KDF Muroo, 4 wigs, cream set outfit for MSD

    * When did you order?
    Dec. 1st and 19th 2008

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from the company

    * How was the communication?
    It was pretty good. They replied my questions within reasonable time and was very friendly to deal with

    * How easy was it to pay?
    Used paypal, easy

    * How long did it take to ship?
    I waited about 20 days for the doll and 3 days for the wigs and outfit to be shipped out. Both packages arrived on the 29th

    * Was the quality appropriate for the price, in your opinion?
    Definitely! Muroo is just beautiful and cute, fell in love completely. The quality of the wigs are very good, so is the outfit. Easy to put on as well.

    * Did the item look like the sales pictures?
    Better ^.^

    * Were you satisfied with the product?
    Yep! The event shoes and wig are excellent as well~

    * If you weren't satisfied, how did the company solve your problem?
    N/A

    * Would you order from this company again?
    Yes. Saving for a Yder and they keep releasing nice outfits, shoes and wigs...

    * Would you buy this company's products second-hand?
    Maybe, depends on the quality of the products
     
  3. * What did you order?
    Bory, a wig, and shoes

    * When did you order?
    Dec 1st Korean time

    * Did you order directly from the company, or through a distributor or dealer?
    directly through the company

    * How was the communication?
    communication was really good, they answered all my questions really fast and were very kind.

    * How easy was it to pay?
    very easy, through paypal.

    * How long did it take to ship?
    29 days; it shipped out Dec 29th, I received it Jan 2nd.

    * Was the quality appropriate for the price, in your opinion?
    yes! Bory was made very well, the wig was too. Her joints work amazingly!

    * Did the item look like the sales pictures?
    Yes, I think it looked better, she wasn't over-blushed like in the sales picture.

    * Were you satisfied with the product?
    Yes, except for the shoes... they gave me two left shoes. Also, there were small scuffs on the Wintery event head I received, but I can clean those up myself.

    * If you weren't satisfied, how did the company solve your problem?
    I posted on the Q&A about it with a photo asap, and they replied kindly and said they'd send another pair of shoes out for me.

    * Would you order from this company again?
    If there was anything I'd want, yes, because their product and service was wonderful. But theres nothing I plan on getting from them (i only like their KDFs, but dont want to own a mini).

    * Would you buy this company's products second-hand?
    Yes, as long as its in good condition.
     
  4. * What did you order?
    Heat-resistant natural black DW-206 Delf wig

    * When did you order?
    01, January 2009

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from the company

    * How was the communication?
    Wonderful- they answered very quickly with a friendly, thorough answer.

    * How easy was it to pay?
    Extremely easy.

    * How long did it take to ship?
    Less than 24 hours.

    * Was the quality appropriate for the price, in your opinion?
    Yes, it was. It's very well made and realistic looking.

    * Did the item look like the sales pictures?
    Almost exactly. It is the first wig I've ever ordered, and I did not expect it to come completely 'styled', nor did I think the colour would be exactly the same, but it was.

    * Were you satisfied with the product?
    Yes, I absolutely love it.

    * If you weren't satisfied, how did the company solve your problem?
    N/A

    * Would you order from this company again?
    Yes, for wigs especially. If I ever need another, I'll look there first.

    * Would you buy this company's products second-hand?
    Depending on how well the previous owner cared for it, yes. As long as it was in good condition, I would seriously consider it.
     
  5. * What did you order?
    SDF Dahila, SDF Eveline, Wintery (head) all with faceup. Luts wigs x4. Shoes x2
    * When did you order?
    01 Dec 2008
    * Did you order directly from the company, or through a distributor or dealer?
    Luts directly
    * How was the communication?
    Great and responsive.
    * How easy was it to pay?
    Very easy by credit card.But they need my id.
    * How long did it take to ship?
    41 days
    * Was the quality appropriate for the price, in your opinion?
    The quality is amazing,with the price drop,its worth every bit.
    * Did the item look like the sales pictures?
    The actual product/dolls are much better i feel.
    * Were you satisfied with the product?
    very satisfied.
    * If you weren't satisfied, how did the company solve your problem?
    n/a
    * Would you order from this company again?
    Yes...soon
    * Would you buy this company's products second-hand?
    Yes
     
  6. * What did you order?
    Kid Delf Bory Boy and White Mohair Wig.
    * When did you order?
    Payment confirmed 4th December 2008.
    * Did you order directly from the company, or through a distributor or dealer?
    Directly from the company.
    * How was the communication?
    It was great. I added the wig on a couple weeks after the doll and forgot to put combine orders on the Paypal notes. But they were still combined after talking to them. :3
    * How easy was it to pay?
    Dead easy. I paid through Paypal, it was confirmed the next day or so.
    * How long did it take to ship?
    He shipped on the 8th January 2009 and arrived on the 12th! [When Luts thought he`d come on the 15th and Parcelforce thought the 13th] And what with the Christmas event and all, I was surprised at how fast he arrived. :D
    * Was the quality appropriate for the price, in your opinion?
    Definately! He`s absolutely gorgeous and his wig is so soft :3
    * Did the item look like the sales pictures?
    Even better.
    * Were you satisfied with the product?
    Yess! He stood right out of the box, was well packaged and came with a free pair of shoes, postcards and a booklet on how to restring him :3
    * Would you order from this company again?
    Yep.
    * Would you buy this company's products second-hand?
    I`m not sure.
     
  7. * What did you order?
    clothes, shoes, tools, and a wig

    * When did you order?
    January 7th 2009

    * Did you order directly from the company, or through a distributor or dealer?
    direct from company

    * How was the communication?
    Not much was had, which is usually a good thing.

    * How easy was it to pay?
    payment was easy and confirmed later the night i paid

    * How long did it take to ship?
    was shipped out the next day Jan 8th, sadly after hitting US it took longer than normal and was stuck in customs for 5 days but there's nothing the company could have done about that

    * Was the quality appropriate for the price, in your opinion?
    yes

    * Did the item look like the sales pictures?
    yes and even more so, one of the shirts i purchased came with a scarf and I didn't realize becuase i don't remember it being posted that it did

    * Were you satisfied with the product?
    yes

    * If you weren't satisfied, how did the company solve your problem?
    n/a

    * Would you order from this company again?
    always, about to order again this weekend.

    * Would you buy this company's products second-hand?
    yes as long as it appears from photos that the previous owner kept it well cared for.
     
  8. * What did you order?
    SDF-Frey
    * When did you order?
    Dec.1st, 2008
    * Did you order directly from the company, or through a distributor or dealer?
    Directly form the company
    * How was the communication?
    Pretty good
    * How easy was it to pay?
    Payment was easy, but it took 3 days to confirm my payment.
    * How long did it take to ship?
    38 days
    * Was the quality appropriate for the price, in your opinion?
    Yes
    * Did the item look like the sales pictures?
    Yes-and even better
    * Were you satisfied with the product?
    Yes
    * If you weren't satisfied, how did the company solve your problem?
    /
    * Would you order from this company again?
    Yep yep ><
    * Would you buy this company's products second-hand?
    Nah <(
     
  9. * What did you order?
    3 wigs, a pair of silicone eyes, dress set, and a bunch of wig net

    * When did you order?
    Jan 1, 2009

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from Luts

    * How was the communication?
    Very good, very responsive and friendly

    * How easy was it to pay?
    easy, through paypal

    * How long did it take to ship?
    Exactly a week after I ordered

    * Was the quality appropriate for the price, in your opinion?
    Yep, very well made

    * Did the item look like the sales pictures?
    Yes, except the silicone eyes....kinda different from what I expected (since this is the first time I've seen it in RL)

    * Were you satisfied with the product?
    Yes

    * If you weren't satisfied, how did the company solve your problem?
    N/A

    * Would you order from this company again?
    For sure!

    * Would you buy this company's products second-hand?
    Depends on the quality and type of products


    One thing to add is Luts box. Luts's very good at packing their products but then, they use surprisingly LARGE box for small items.
    My order isn't that big but Luts sent the stuff in a 1-and-a half feet tall box (about the size of an MSD)
     
  10. Sorry. Mis-posted... please delete.
     
  11. * What did you order?
    SDF Howl

    * When did you order?
    December 1st 2008

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from the company

    * How was the communication?
    There were no communication since I didn't had any questions ^^

    * How easy was it to pay?
    I payed with credit card and it was very easy.

    * How long did it take to ship?
    They shipped my doll on the 17th and I received him January 5th 2009

    * Was the quality appropriate for the price, in your opinion?
    Yes

    * Did the item look like the sales pictures?
    Well.. Yes, but I think he looked a little more sad IRL than he did on the sales pictures.

    * Were you satisfied with the product?
    Yes, but it wasn't Luts's fault. The doll just didn't fit the character at all.

    * If you weren't satisfied, how did the company solve your problem?
    N/A

    * Would you order from this company again?
    Yes, I would! I've always enjoyed dealing with Luts ^^

    * Would you buy this company's products second-hand?
    Depends on what it is and the price.
     
  12. * What did you order?
    SDF Ido with default face up

    * When did you order?
    Dec 1, 2008 - within 30 min from when the sale opened

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from Luts

    * How was the communication?
    Good

    * How easy was it to pay?
    Paypal very easy

    * How long did it take to ship?
    He was shipped in 3 weeks:o

    * Was the quality appropriate for the price, in your opinion?
    Yes

    * Did the item look like the sales pictures?
    The doll yes, the face up NO

    * Were you satisfied with the product?
    Type 2 body is dream but face up was :sweat

    * If you weren't satisfied, how did the company solve your problem?
    N/A

    * Would you order from this company again?
    Yes

    * Would you buy this company's products second-hand?
    Yes
     
  13. * What did you order?
    Wigs, shoes, eyes.

    * When did you order?
    8th Jan, 2009.

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from Luts.

    * How was the communication?
    Good, they answered quickly and were very very polite.

    * How easy was it to pay?
    Easy using paypal.

    * How long did it take to ship?
    Shipped out on 10th Jan. That's fast!

    * Was the quality appropriate for the price, in your opinion?
    No. One wig comes with broken clips. And after two days, another clip broke... The shoes have tiny holes on the surface:sigh. However, the event wig is of high quality:|.

    * Did the item look like the sales pictures?
    No. The wig DW-161 is not in shape at all, nothing like the pic. And the colour of the acrylic eyes is quite different either (I don't think it's all because of comupter monitor since the glass eyes have similar colour).

    * Were you satisfied with the product?
    No.

    * If you weren't satisfied, how did the company solve your problem?
    They sent me extra clips and a pair of free shoes. They were very prompt to help. I should say their customer service is great, but I prefer to get things done correctly at the first time.

    * Would you order from this company again?
    Maybe I should have another try (by seeing all the positive feedbacks from others)?

    * Would you buy this company's products second-hand?
    It depends.
     
  14. * What did you order?
    SDF blank Howl with type 1 body (got the Wintery head as well)
    * When did you order?
    Ordered and paid for 12/1/08
    * Did you order directly from the company, or through a distributor or dealer?
    Direct
    * How was the communication?
    Very good. When I asked a question about the order they answered within 24 hours.
    * How easy was it to pay?
    Easy with Paypal, and it was confirmed the next day.
    * How long did it take to ship?
    It was during the winter 08 event so my guy took a little under 9 weeks to arrive at my home. Once he was shipped it only took 3 days to get to my house!
    * Was the quality appropriate for the price, in your opinion?
    Oh yeah! I got him for the discounted price but the quality of the resin is very nice!
    * Did the item look like the sales pictures?
    The sales pictures of Howl had him with a faceup, so technically no. But he is how I imagined he would be without a faceup.
    * Were you satisfied with the product?
    Very satisfied.
    * If you weren't satisfied, how did the company solve your problem?
    N/A
    * Would you order from this company again?
    Yes! This was my third time ordering and first time ordering a doll and it was a great experience despite the long waiting time.
    * Would you buy this company's products second-hand?
    Yes. I have before!
     
  15. * What did you order?
    Heat resisting wig

    * When did you order?
    On the second week of January/2009 (don't remember the day)

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from the company

    * How was the communication?
    I just asked how long would take to re-stock the wig (it was sold out). I didn't receive an answer but 2 days later the wig was available.

    * How easy was it to pay?
    Easy, payment by Paypal.

    * How long did it take to ship?
    It shipped after they confirmed the payment, on the same day I did the order and paid. Took about 5 days to arrive, I guess. It was fast.

    * Was the quality appropriate for the price, in your opinion?
    Sure it is! Really beautiful wig and soft fiber.

    * Did the item look like the sales pictures?
    Yes.

    * Were you satisfied with the product?
    Sure I am.

    * If you weren't satisfied, how did the company solve your problem?
    ...

    * Would you order from this company again?
    Yes. I need a delf body, a honey delf girl and possibly a delf girl.

    * Would you buy this company's products second-hand?
    It depends on the price, the conservation and the seller. My Juri 06 was bought second-hand and I'm really happy with him (even with unexpected mods).
     
  16. * What did you order?
    SDF Howl no face up

    * When did you order?
    Dec 2nd, 2008

    * Did you order directly from the company, or through a distributor or dealer?
    Directly from Luts
    * How was the communication?
    Good
    * How easy was it to pay?
    Very easy, I used CC

    * How long did it take to ship?
    7 weeks

    * Was the quality appropriate for the price, in your opinion?
    Yes

    * Did the item look like the sales pictures?
    Yes

    * Were you satisfied with the product?
    Yes

    * Would you order from this company again?
    Yes

    * Would you buy this company's products second-hand?
    Yes
     
  17. * What did you order?
    SDF Howl, face up

    * When did you order?
    1st Dec 2008

    * Did you order directly from the company, or through a distributor or dealer?
    Direct

    * How was the communication?
    Good

    * How easy was it to pay?
    Very easy (CC)

    * How long did it take to ship?
    4 days, not including public holidays (mine was shipping during the chinese new year period)

    * Was the quality appropriate for the price, in your opinion?
    yes

    * Did the item look like the sales pictures?
    the doll, 95%. The face up, no.

    * Were you satisfied with the product?
    doll, yes! Face up, no.

    * If you weren't satisfied, how did the company solve your problem?
    N/A (will settle the face up myself haha)

    * Would you order from this company again?
    Yes, if there's a doll i want!

    * Would you buy this company's products second-hand?
    Only if i cannot buy it directly
     
  18. * What did you order?

    Heat resisting fiber wigs, clothing items, and a pair of eyes.

    * When did you order?

    3rd February.

    * Did you order directly from the company, or through a distributor or dealer?
    I ordered directly from Luts.

    * How was the communication?

    It was easy, I simply posted my requests in the customer service board and I got a prompt reply.

    * How easy was it to pay?

    very easy, I paid by Paypal.

    * How long did it take to ship?

    Two days, by EMS. I love their timelines, they ship as soon as they confirm your payment.

    * Was the quality appropriate for the price, in your opinion?

    Definitely.

    * Did the item look like the sales pictures?

    Yes, maybe better than pictures.

    * Were you satisfied with the product?

    Very satisfied.


    * If you weren't satisfied, how did the company solve your problem?

    I had no problems during the transaction.

    * Would you order from this company again?

    Surely!

    * Would you buy this company's products second-hand?

    I'd prefer not to buy second hand, except for sold out and limited items ^^
     
  19. * What did you order? Two luts white wigs
    * When did you order? 1/27
    * Did you order directly from the company, or through a distributor or dealer? Company direct.
    * How was the communication? n/a point and click
    * How easy was it to pay? Super easy
    * How long did it take to ship? 4 days from payment to mail and 3 days for delivery.
    * Was the quality appropriate for the price, in your opinion? Yes
    * Did the item look like the sales pictures? Exactly
    * Were you satisfied with the product? Very
    * If you weren't satisfied, how did the company solve your problem?
    * Would you order from this company again? absolutely
    * Would you buy this company's products second-hand? yes and I do often
     
  20. * What did you order?
    Delf Shine,1 wig and 3 underwear

    * When did you order?
    21st Dec

    * Did you order directly from the company, or through a distributor or dealer?
    Company/website

    * How was the communication?
    Very good

    * How easy was it to pay?
    Yup ^^ Very easy

    * How long did it take to ship?
    47days

    * Was the quality appropriate for the price, in your opinion?
    Yes

    * Did the item look like the sales pictures?
    Yes and better

    * Were you satisfied with the product?
    Definitely satisfied

    * Would you order from this company again?
    Yes!

    * Would you buy this company's products second-hand?
    yup ^^