LUTS, How can I trust you again?

I have four full dolls from Luts, and a loose head. I've also had two other dolls previously that I sold from Luts. I have never had a single problem with ANY of these dolls. No cracks, no thin spots. Nothing. I realize flaws happen, and I also realize that yes, in some instances Luts probably does need to pay a little more attention. But if your solution is to sue because a resin cast doll wasn't perfect, they didn't catch it and bread couldn't be bothered taking notice until two months later... its probably better for Luts you don't purchase from them.

 

... I wasn't being serious... that was sarcasm...

 

Yeah, I'm totally agree with what bread17 said.
Actually, when I saw this thread, I was thinking that it might not be bread17's fault.

It's about quality of resin. I hope LUTS could make more stronger and better quality of resin.
I really hope my El's body could be in good condition forever.

 

That is awful! I am really disappointed to read how the quality was so decidedly fragile. Wouldn't the person who originally strung the doll together have seen it? Anyways, hearing this scares me as a first time buyer.

Anyways, I am very sorry your experience with Luts was like that! Thank you for posting this thread!

 

It really didn't seem like it with the tone of the rest of your thread, so forgive my confusion. I'm glad though. It seemed like such an insane response to me. lol I was a bit taken aback when I first read it.

 

for first time buyers, these are mostly isolated incidents. while LUTS' response and attitude could have been better, their products are far from inferior. :3 so far, all my dolls (i've gotten 8 full dolls from them and various other heads) have arrived in perfect condition, with none of the described flaws.

i suppose it's more a 'luck of the draw' kind of thing. it might be prudent to check your doll when you get it, but i wouldn't swear LUTS off entirely as a company. i believe that if you discover the flaw immediately and get back to them about it, they'd have a better response.

still, it's your disicion. :3 just my contribution based on my experience with them.

 

What happened to bread17 is awful... more of bad luck perhaps.. and thank you for telling us about this.

After read this thread, my conclusion is to check and take pics of every part of my Dion when he arrives. Just for precaution (and a prove of initial state of my doll before i play with him). Beside since he is my first bjd, i will take lot pics of him eventually.

 

I understand how you could be disappointed with that.

My Dion is also very fragile, when they stringed him at Luts' store, they probably use a string puller and they should be late, because the inner part of a leg of my Dion has many little holes, just as if the resin was tender (not totally dried?) and the string puller hurted her...

It's not really a problem for me 'cause it's an inner part.
But it's awful to see that this great company doesn't care very much about their dolls...

 

morrigan>> which part of your dion leg has the holes? i'd like to know since i have one and want to check. i just did a cursory check of his ankle (since that's the only part i can look at anyway, without unstringing him) and he seems fine.

 

Sorry that happened to you. This is making me nervous about buying a new bjd now, especially from luts @_@.

 

The only thing I've noticed is the resin of the eyes of my MNF Shiwoo vamp is really thin. It's probably a good thing I'm meaning to have his eyes opened, or else I'd be sticking some milliput back there about now. ><

 

I read through all the responses here and I applaud you Bread17 for handling this matter and the responses in a very calm and polite manner.

I'm very concerned since I wanted to order 2 dolls from Luts. I have a Nanuri 07 which I bought second hand and the only thing that bothered me was the thin eyelids and I thought that was normal. It probably is?

Your post was very informative and I thank you posting it up to let future customer know of possible consequences.

That's pretty harsh. Bread17 has admitted that it's her fault for being careless but I dont think she asked for it. If the leg broke while it was stored, other factors would have affected it like pressure, temperature, resin batch, when and how it was casted, etc. Like she has said, how would she know that it would break after she stored it? She didn't.

What if she did check the body thoroughly and the crack still appeared, would it still be her fault?

I would consider resin casting science, not art and that's why the quality can be poor from company to company (not just Luts) and from time to time. I think the resin mix was poor probably because it didn't have enough moisture (or too much) for chapping to occur. The casting was also very poor from the picture she's shown which is why the chip occurred. Art is no excuse when you start to mass produce and become "popular". Luts really need to take better responsibility as they become "popular" because there will be more customers, more demands, thus more responsibility.

Bread17 has posted her experience to inform customer what possiblities do exist if you buy from Luts. It's here so people can learn something from this bad experience and prevent it themselves. I dont think it'll actually hinder people to buy from Luts but make them more knowledgeable. The post is pretty much a review of the company. If you've got great experiences, then kudos for you. Some people just aren't as fortunate.




Kind of off topic but along the similar lines... I've always been curious about this, but how does the Luts company work itself? I've read that someone said that 10 people are invovled, but what are their positions and duties? I hear people talking about quality check team and guarantees and all that, but do they have the resources to do that? There is a lot of assumption going on about how the company works, but I've seen no real concrete information. I dont know what Korean company ethic and value are like, but I know it's totally different from America and Japan. And from all these responses, I'm seeing a lot of Western corporate work ethic imposed onto Luts as if they work like an American/Western corporation. Dunno if they actually work that way...

 

Eh... sorry... my friends all tell me they can never tell when I'm being sarcastic or not... I guess it's even harder online. xD

(I live in the US, and here, you can sue anyone for anything... xD It's crazy. Someone in the middle east just sued God for the war... xP So saying you're sueing someone here isn't even taken seriously anymore... xD)

Btw... have you ever bought doll outfits from Luts? I want to know the quality of those before I make my order...

 

We've seen more than enough stories of people who've had bad luck with Luts resin quality. Some dolls have arrived broken, some have bothered to look close enough to see oncoming problems. So actually, I'm under the distinct impression bread posted her experience here to complain about the fact that Luts wouldn't send her a new leg for free after she waited for two months to even look at the doll again. Given the severity of the crack, plus the shape the inside of the leg is in, I really have little doubt if she'd looked carefully she wouldn't have seen the flaws in that part of the leg.

And to expand on what I said, resin casting isn't an exact science because too many unpredictable factors come to play in the turn out of how a piece ends up. Weather conditions (particularly humidity), air bubbles, ect. If resin casting were an exact science this things wouldn't matter, or at the very least could be countered in order to produce a perfect batch. No such luck on that front though.

I have only ever ordered one outfit from Luts, it was a Sadol limited, so I don't imagine it was actually made by them. I have seen clothes from Luts in person though and from what I've seen they've been a very nice quality. I think the quality of clothing is probably a lot easier for them to control than the quality of their resin.

 

To be honest while stringing the body at least the thing parts of resin must have been very noticeable. It is very bad that they just let it stay there.

This is an issue that must have been very noticeable to the one who strung the body. How on earth can they let that kinf of miscast even been send off to a customer?

Yes the exterior faults should have been mentioned sooner and she knows that by now. However an issue like the badly composed body joint is just sad to see.

 

Aerthis, I totally agree with that. I'm sorry if people think I'm implying this is no fault of Luts. They most definitely should have taken better care when checking dolls for quality.

Personally, I know I will be sending them a message tonight myself. I just recieved my Lu-wen yesterday, and this morning when looking him over I found that one of his leg holes has been drilled too closed to the side. It actually resembles Bread's Shushu's leg quite a bit. So I plan on photographing it and sending them the photos.

 

bread17: Thank you for sharing your experience. I think all of us here learned a good lesson and acknowledged what you've experienced. I'm so sorry that you had to go through this *hugs*

It's really sad to see such bad resin quality =(
I have a Delf EL, i bought him around Nov 2005 and when he came home, he was perfectly fine (or so i think?). I don't think it's unreasonable to not check your dolls entirely. I mean, when i got him back, i didn't even check the inside parts! O_o
I wouldn't say he's 100&#37; perfect because I noticed his face up wasn't that perfect. Well, just a little tiny mistake near the eyes but I didn't complain.
Plus the fact that I was still pretty new to BJD back then and I knew very little. I don't think i knew how to differentiate what's perfect and imperfect resin.

Also, I don't think it's weird for someone to put her dolls away in a box for 2 months. Why not? I put my boy away for months before because I was so busy with college, and also I was away from home (i didn't bring him along). Even if it's a brand new doll, it's still possible for someone to put her dolls away for some reasons. I guess "bread17" has her own reasons.

Well i think everyone has pretty much said everything.
I guess for now we can only hope that Luts will improve their quality of resins and customer services.
I too, have always adored Luts productions.

[edit]
Actually i've taken him apart before and tried to re-string him (because he refused to stand! still ahvign that problem actually T__T ) and I can't remember much if the quality is bad or not. I guess not, if so i would have noticed.
Now i'm too afraid to take him apart again *sweat*
My..aren't they fragile.
And yes, i've been hearing alot of problems from Luts lately

 

actually i think i might have heard awhile back that they began thinning the resin behind sleeping (and dreaming?) heads in the middle of the elf yder batch, because of feedback that a lot of people found the resin too thick to make modding the eyes easy.

...perhaps they might have gone a little overboard, because when i first got my (now sold) MNF elf shiwoo, i could see light glowing through it. -__-;;

i'd say it might be the climate, but i imagine china's weather ought to be similar to korea's. o.o much more so than the singaporean tropical climate. i've not seen any such crackling in my boys.

did they all (all the dolls with crackling) come from approximately the same batch/period? they might have had a bad batch of resin or poor climate during the casting period.

in the case of your crackled-skinned boy, i feel that it's perfectly justified to let them know that a crackled skin is NOT the normal apparence of a CP doll. D: it's rather horrible that they keep trying to pass off these defects (the crackled skin and uneven jointing/hole-drilling) as normal.

i think the best thing to do in such a situation is tell them firmly that the defects are most definitely NOT normal, as many others have dolls which are in far better arrival condition (i'm uncertain if you could take the same stand regarding the crackling, as they may pull the 'country climate' card on you, unless many people with dolls from that batch period have similar problems).

it would be wise to check dolls from them as well, if you're afraid that you might receive a doll in less-than-ideal condition from them. i certainly will, in light of all these new complaints. however, i don't think it will, currently, at least, impact on whether i'll continue buying from them.

i do feel that you have a genuine cause for complaint, though. D:

did they ever send you a replacement part that WASN'T as flawed as your original piece?