LUTS, How can I trust you again?

i never hand problem with luts. When i got my Vladirmir, he was i mint condition. no problems at all.

 

haha...man oh man....the only thing i got from luts are floating heads...and those are second hand...and a few small items that can't be broken so easily....plus time isn't on my hand to talk and ship thing back..so nope no luts bodies for me it seem...unless it second hand and has no damage. sorry for what you have to go through, must have been so stressful.

 

wow... I didn`t read the entire thread, but I`ll sure do it when I have some time...
But the first post really made me worry A LOT about Luts dolls... I love them... and have a NS open eyes Lu-Wen head.
And this one have a story too... I bought this Lu-Wen to help my friend to have a BW type 3 body for her BW open eyes BV Breakaway head... We boght the doll and some other items... and waited anxiously for the arrival. But when the box arrived, we noticed that the doll came in NORMAL SKIN. =/

Well... they could change any one of the items we bought... but they changed the doll! A Limited doll... Luts said they could change the doll for free, but we live in Brazil and here we pay a custom fee of 60% of the declared price. So if we still wanted the BW body, we'd have to pay a high fee again...


I'm very scared with the first post in this thread. Really

 

Well I just barely read the thread. First, I have to say I agree, the doll should have been checked thoroughly upon arrival. I also want to say, that while I understand that you were sure the doll was safe in the box, that I have lived in a dorm room, and really nothing was safe T_T
Again, I understand your unhappiness, but it might have been luck of the draw? I've gotten well over 13 orders from luts (all with a doll of some sort) over the past three years, and have nothing but a good service record with them!
I'm sorry you had a bad experience ^_^

 

Can I just say that my girl came with small scratches ALL OVER her torso (front, back, top half, bottom half...). T.T I was horrified. Still am, although I sanded her down and shes alright now. It was obvious as heck in bright light! D:

 

im hoping for luts's sake that it just happened to be a rare mistake. perhaps whoever checks the quality of those dolls at the company should be held responsible.its sad to pay so much for tough skin or a crack

 

I guess that crack in the MNF elf Shushu's ankle was caused the by the elastic tension...
As that special part of the body was thin in resin, the ankle ball tensioned the resin, so the tube opened, and cracked...
I think the ankle is the area of the doll's body that takes all the pressure because of the elastic tension. They should make this area almost indestructible to ensure that the ankle will resist to the tension.


I hope you can understand what I tryed to say ^^' my english isn't good, so I'm trying hard to be understood

 

Wow... what a horrible situation! I'm sorry for all of you that got dolls with less-than-great resin quality from Luts. *sends hugs and good wishes*

I have bought around 5 dolls from them and they were perfect. In the end I just kept 3 of them, but I have never had a problem with either the service or the quality of their items.

Now I know more than ever than I won't let go of my Delf resins for anything in the world though! O:

 

I have personally never had a problem with Luts or their customer service, but I bought a body off of a DoA member whose doll arrived with a piece of the neck chipped completely out. The reason for this was because the doll was strung too tight, much, much too tight for the resin to be able to hold up to the pressure and in the end, it just snapped. Luts apparently told her the same thing, "sorry, you should have checked your doll over earlier, we can't do anything about it, thanks for your money". She only had the doll seven days before they realized it.

Unidoll has a card that comes with their dolls as a "money-back-guarantee", which allows you to replace your doll if something happens to it in the mail. Luts should have that.

Sorry about your dolls. That really bites.

 

ok, no offense, but that picture doesn't look right. (Not saying it's your fualt at all...)

but i've ordered TONS of dolls from Luts...i have three luts dolls, and have had as many as four at once. That internal part of the ankle doesn't look right. It looks like it's been altered or whittled down with a tool of some sort.

I do have to agree, that it is strange for you to wait so long to finally ask them to replace it. Based on what they said in the PM they sent back, they too wanted to know why u waited so long?

I've had four luts dolls, and have never had this quality issue. As of late, i've not noticed many complaints on their quality, as much as on their customer service.

 

I just got a Luts Standard EL with kicky legs (wouldn't stand) and a dodgy locking mechanism in the neck. Granted, I got it off eBay, but I have communicated with the seller, and she seems legit when she says she got it that way. (The doll doesn't seem to have been dropped/restrung/weather worn either - no external physical damage.) According to the seller, he was only 4 months old. I know BJDs in general can develop issues over time and with wear, but they shouldn't COME that way. After all, these are not Barbies being ground out by the millions. With the price tag and wait time, you should get perfection every time. Every doll/piece (and even clothes/wigs) should be inspected thoroughly BY THE COMPANY before it is packed and shipped. I agree that you should inspect your items for possible shipping damage when you get them, but I would never think to inspect the inside of the sockets or anything.

A mixed reputation is not good enough for me, and even with the love I have for my gorgeous EL, I'm sad to say I would never purchase another Luts product again.

 

I wonder...Would this be a fault from Luts, or from CP? Since Luts is just the store that CP sells some of their dolls through? Also, I have a few CP dolls, and none of them have the chapped looking skin. I have no idea why they said that that condition was normal!

 

Kicky legs is easy to fix. Just restring your El with a slightly longer length of elastic for the legs. (Dolls rarely come with proper stringing, no matter who made them... Learning how to restring will save you a lot of grumbling.)

 

Those pictures look like the shins were jammed onto another dolls ankle joint that caused the damage. I have more than 10 dolls from Luts and I never had a single problem with them. It is true that they take an average of 60 days to deliver a doll with faceup, that their resin in thin in comparison to Volks and that their BW dolls yellow after a couple of years. Nevertheless, their sculpts are truly unique pieces of art that are outstandingly different that any other doll company. They are typically backed up with orders, so I am pretty certain they won't go out of business without your purchases.
Kicky legs: Be patient posing your dolls, its probably elastic tightness.

 

it does look like that ankle isn't the right size for that shin doesn't it... That would explain the whittled look comicbookartistboi pointed out. like, it was dug out in an attempt to make it fit... 0_o

Edit: (grah! just noticed how old this thread was... sorry)

 

I'm not sure how true this is, but I heard that Luts had been experimenting with their resin by adding sawdust to it. This apparently makes them very easily broken and shattered, which I assume is what all that cracking is. And apparently thats why Fairyland separated from them. So my respect for Luts has gone down a little...

 

i have no idea where you heard this but its ridiculous. fairyland makes the delf dolls and supply them to LUTs, it is the same resin

 

I haven't heard that Fairyland is separating itself from Luts at all. It does not make sense to add sawdust to the resin, why would they bother to mix it evenly? It would be more work for them and a stained product. Does not make any sense to me. ~Gus

 

Nope. 'Complete and total bull. Whoever you "heard" that from is either misinformed or intentionally yanking your chain.

The Delfs use exactly the same resin that the Fairyland MNF and Feeple dolls use. They're cast by the same company.

Luts' in-house lines (Senior, Zuzu, SUper Senior and Kid Delfs) do use a different kind of resin, but having handled a few of those in-person, I can tell you that the Real Skin resin is neither exceptionally light nor overly fragile. It's a slightly different color and texture from CP's, but still very solid.

 

I know a source for that rumor, but I won't reveal it. Thank you Brightfires for clearing up that the rumor about sawdust is in fact a rumor.

Also, neither of my El's have that skin problem. and I've never had a problem with their quality. Long wait times are with any overseas company.