LUTS, How can I trust you again?

Awww thats horrible. But I've never seen the inside of the calf looking like that. Its obviously a casting/resin defect. Since the resin is so thin, the tightness of the stringing probably caused it to crack just sitting there.

I would have been pissed off if any of my dolls broke by themselves, but I understand why they wouldn't refund the leg for free. 2 months is a WHILE to try to state there was a problem with the doll. I don't think ANY company would refund anything 2 months after the item was bought though.

I absolutely love Luts, and I don't think it has to do with their quality. They are ONLY human, and flaws happen. But the fact that they sent the doll without inspecting for defects/flaws does show some careless-ness.

 

I'm sorry to hear that this has happened with you..
But in a sense... You should've opened the box to inspect as soon as you received your new babe. Luts is not responsible for you not checking to make sure things were alright after you got it. Like they said, it's hard to tell two months after the fact. It's common sense, honey.

It could be that that happened during shipping. I'm sure that luts sent the doll looking alright.

Please don't lose faith. I love them very much. I've dealt with them a lot, and they've never failed me. They try to fix things when they go wrong... And like ALL companies you deal with, there are always gonna be mistakes. I'm 110% positive you're not the only one who's had a broken doll problem.

I hope things go well.

 

Just looking at the leg all together... It looks rather hastily made and cheap. The resin is lumpy and thin and has no pivit-round system for the ankle to move on. That sort of sculpt almost encourages pressure cracks.

 

Yes, she should have checked the doll upon receiving it, but that has nothing to do with the service she should have gotten if the part is indeed defective.

Could the crack have happened in different ways? Sure. But, if the part can be shown to be defective to begin with, then how or when the crack happened, or better yet, whether or not a crack has happened, should not affect the after sale service given.

What if someone did a check and saw that uneven part and there is no crack yet? Should Luts replace that part because it's obviously not well made and below their standard? Or should they say no, because although it's defective, it's not broken yet?

Many, many companies will replace defective items if it can be shown clearly that it was made that way regardless of purchase date or whether or not it has broken yet.

I think whether or not to give the customers the benefit of the doubt when something is broken is up to each company, but replacing defective products should be part of the after sale service.

 

Omg~！！！！！！！！！！！！

 

I don't know if it has been said, but franky I don't feel that luts has at all been unfair to you. You have to look at it from their standpoint as a business. With the shushu, you complained 2 months later, you may say you kept her in box and all that, but they have no proof of that and they cannot give everyone the benefit of the doubt becuase that could lead to too much money loss. As for the whole chapping of Els.... The question I want to know is why is it ONLY El, and from what you show that is a standard male body so why does it not happen to other males. Plus there is nothing luts can do about it unless you address it immediatly upon arrival, even if it happens over time there is nothing they can do to control it, they make the product they feel is good and has been good, but one or two bad batches happen, ESPECIALLY with resin. But they can't do anything becuase what's to say that for some people it happens to they didn't do something to cause it? Especially with dealing internationally despite the price of the merchandise luts cannot see what everybody does or what happens to everybody's doll. The fact that stuff is happening can be brought to their attention and they may be able to look into it, but that is all. And maybe they will offer that you can purchase replacement parts, but as the kind of company that they are that's really all they can do.

 

That's really awful. I'm saving for an El-SS, and hoped to commission you to do his face up when he arrived.

I hope they have better resin by the time I get my baby, because only El suits the character. I'm so sorry that your precious was broken due to faulty resin. *hugs*

 

To be honest yes you should check for damages, but you now know that very well

However the inside of it looks like hell and is obviously not casted well. How on earth can they send that to a customer?

And the resin having it's flaws.. I know that I will be very carefull buying from luts than as these things are not supposed to happen. If you send out your stuff in such a condition (and they should have noticed it) than that doesn't speak well for the company.

 

i feel sorry about your girl >< and your situation.

did you show them the inside of your girls leg?? and show them how thin is that??? perhaps you should get someone's elf shu shu and see if it's the similar thinness, if it's not the same, i suggest, take photo side by side and show them! then i think you can argue with luts about it and ask them to explain why is it so and ask them to replace the part FOC. If that's the case, i don't see why you should not fight back with them.

Perhaps like they say, the QC may be lacking recently? or perhaps the resin batch or monsoon reasons..

So far, i have alot of friends own cp dolls and never heard any problem from them at all.

 

i can't say this better myself.

to bread17:
i'm very sorry for what happened to your poor girl and is surprised to know that Luts sent you items with similar quality AGAIN. i can see why you are disappointed.

to others:
obviously she has learnt her lesson the hard way. and, she has made it very clear in her post that "I posted the whole thing here is not to complain or argue about something. So please don't post "LUTS is totally fair to you" or " You should check the doll carefully from head to ankels" in this thread, since I know it was my fault that I didn't check the doll carefully enough."

so, although she has to bear part of the responsibility; although you may disagree with her and see this thread as a complaint, please, don't be too harsh.

 

bread17: D:!! i think the more you should argue with luts, because what if that similar replacement leg have the same incident happen again? *touch wood*
I still think it's even better to reason with them again, this time with stronger points. cos you are not at the losing end of the reasoning, since they send you back similar quality again.

 

*sigh i don't know, if i'm your position i will probably just have a say back to them. or even show them that comparison photos of other companies though i know it will be rude to them.

as im just curious, does all mnf have such thinness in the resin esp the leg part??? i never own a mnf before, only delf boy > <