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Mandarake Japan

Mar 19, 2013

    1. Mandrake does not have a review thread, so I thought I'd make one as they carry lots of dolls and accoutrements.


      * What did you order? Volks F-32 one off, used
      * When did you order? I sent an inquiry about the item on March 11 & received my order confirmation on March 12. She shipped EMS on March 14 and arrived today :D
      * How was the communication? Fast & friendly
      * How easy was it to pay? Very easy
      * How long did it take to ship? Shipped 2 days after I paid
      * Were there any missing or broken items in your order? No, everything was well packed with lots of foam & bubble wrap
      * If there were any problems with your order, how did the company handle them? NA
      * Would you order from this company again? Gladly!
       
    2. * What did you order?

      Volks SDC Mika fullset

      * When did you order?
      8 October 2013

      * How was the communication?
      Confirmations and tracking numbers arrived promptly.

      * How easy was it to pay?

      Very easy

      * How long did it take to ship?
      Shipped the day after payment, arrived 14 October.

      * Were there any missing or broken items in your order?

      No, everything was as described (the pillow/clothes/wig were a bit musty, but for a secondhand item from secondhand shops, that's not so unusual)

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Certainly!
       
    3. I order from them all the time, but I live in Japan. Still...


      * What did you order?
      In the past year... Volks Heath full set, Volks F26 One-off, Crobidoll Zion

      * When did you order?
      I can't remember.

      * How was the communication?
      Fast and in English despite ordering from the Japanse website.

      * How easy was it to pay?
      Easy enough using a Japanese creditcard or paypal

      * How long did it take to ship?
      About 4 days from order. They need to check if the item is in stock. After payment about a day.

      * Were there any missing or broken items in your order?
      No, always perfect.

      * If there were any problems with your order, how did the company handle them? NA

      * Would you order from this company again?
      Always!
       
    4. * What did you order? A lot of wigs.
      * When did you order? July 2014.
      * How was the communication? They replied me fast (next day), but sometimes they don't understand my english and my request.. which is really worrying sometimes.
      * How easy was it to pay? Very easy, using paypal.
      * How long did it take to ship? Shipped 2 days later after they receive my payment.
      * Were there any missing or broken items in your order? Nope.
      * If there were any problems with your order, how did the company handle them? Nothing.
      * Would you order from this company again? I would.
       
    5. I've ordered from them several times, will bunch together the feedback :)

      * What did you order?

      So far four full dolls, three heads, clothing, wigs, eyes and a doll carrier.

      * When did you order?
      Spread out over time.

      * How was the communication?
      Havn't had to ask any questions yet.
      The longest I've had to wait for them to check the stock has been three days (their maximum).

      * How easy was it to pay?

      Super easy with PayPal.

      * How long did it take to ship?
      A few days from placing the order, after payment it's the same day or the day after.

      * Were there any missing or broken items in your order?

      Nope, they wrap everything securely in bubble wrap.

      * If there were any problems with your order, how did the company handle them?
      None yet. If you check "cancel order if item is out of stock" the order is automatically canceled.

      * Would you order from this company again?
      Absolutely, no doubt!

      Side note: Mandarake has severely underdeclared some of my dolls, without me requesting to. A doll I got for 60 000 yen was marked at 2000 yen. They've all made it home without trouble, but you may want to inform Mandarake if you don't want them to do it.
       
    6. * What did you order?
      doll head

      * When did you order?
      20 november 2014

      * How was the communication?
      fatal. :(


      * How easy was it to pay?
      Super easy with PayPal.

      * How long did it take to ship?
      3 days.

      * Were there any missing or broken items in your order?
      yes, they have send me wrong head :(

      * If there were any problems with your order, how did the company handle them?
      i'm still waiting for re-do my order and fix my order.

      * Would you order from this company again?
      hmmm maybe no :/

      Side note: they underdeclared dolls, without me requesting to. A head I got for 8 000 yen was marked at 2000 yen.
       
    7. * What did you order?
      Volks SD Gou Claude the Beast fullset

      * When did you order?
      17 December 2014

      * How easy was it to pay?
      Very easy

      * How long did it take to ship?
      22 December


      * Were there any missing or broken items in your order?
      No

      * If there were any problems with your order, how did the company handle them?
      N/A


      * Would you order from this company again?
      Certainly!
       
    8. * What did you order?
      Volks SD Party 23 Ran in Harajuku

      * When did you order? I sent an inquiry about the item on November 29 & received my order confirmation on December 1. She shipped DHL on November 30 :D


      * How was the communication?
      Fast & friendly, I had no communication with Mandarake due to not having any questions.

      * How easy was it to pay?
      Very easy, Payment process was very easy. The only confusing part was that they did not have the payment page set up to automatically add the shipping cost & insurance. Their is a page to see what the shipping charges are. Then you wait until the next day to receive an email telling you the entire cost including shipping. Being on the opposite side of the world I placed the order late on Sunday night my time zone and received the total cost Monday morning my time zone.

      * How long did it take to ship?
      Shipped a few hours after I paid

      * Were there any missing or broken items in your order?
      No, everything was well packed with lots of foam & bubble wrap

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Of course I would order from them again! In fact I placed another order with Mandarake last night December 6 and I have the order confirmation today December 7. I will give an up date on that package in a few days.

      The only thing that is a little slow in the fact that I have not yet found much for narrowing the search engines.
      Other than that I am very satisfied with the service Mandarake has offered. I will order from them again.
       
      #8 scorpion, Dec 7, 2015
      Last edited: Dec 27, 2015
    9. * What did you order?
      Volks "Black Label" collection outfit. It was a complete set including blouse, (pink, white and black) checked skirt, arm covers(1 zebra pattern and 1 black), bracelet, belt with chains and over-knee socks.

      * When did you order? I sent an inquiry about the item on December 7 & received my order confirmation on December 9. the outfit shipped DHL on December 8 :D


      * How was the communication?
      Fast & friendly, I had no communication with Mandarake due to not having any questions.

      * How easy was it to pay?
      Very easy, Payment process was very easy. The only confusing part was that they did not have the payment page set up to automatically add the shipping cost & insurance. Their is a page to see what the shipping charges are. Then you wait until the next day to receive an email telling you the entire cost including shipping. Being on the opposite side of the world I placed the order late on Sunday night my time zone and received the total cost Monday morning my time zone.

      * How long did it take to ship?
      Shipped a few hours after I paid

      * Were there any missing or broken items in your order?
      No, everything was well packed with lots of foam & bubble wrap

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Of course I would order from them again!

      The only thing that is a little slow in the fact that I have not yet found much for narrowing the search engines.
      Other than that I am very satisfied with the service Mandarake has offered. I will order from them again.
       
    10. * What did you order?
      Volks SD Suwarriko body

      * When did you order?
      20 May 2016

      * How was the communication?
      very accomodating

      * How easy was it to pay?
      Quick and easy

      * How long did it take to ship?
      Took 6 days, came 26 May

      * Were there any missing or broken items in your order?
      None

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Over and over again (:
       
    11. * What did you order? Lots! Everything from a Volks Reisner fullset to clothes, shoes, wigs, stands, and accessories
      * When did you order? I've been ordering regularly from Mandarake since probably 2004 (though only for doll stuff since 2008)
      * How was the communication? Top notch! The one time I had to cancel an order, they were very understanding and made it simple for me
      * How easy was it to pay? Super easy! Unless you are ordering 18+ items, Mandarake gives you a choice of Paypal or credit card
      * How long did it take to ship? my items were often shipped the same day I paid
      * Were there any missing or broken items in your order? Nope! They know how to pack well.
      * If there were any problems with your order, how did the company handle them? The only problem I ever had was when I ordered using SAL shipping. The two outfits I bought that time never arrived, so I always spring for EMS. Mandarake was great, though; they refunded me and made the insurance claim to get their loss covered.
      * Would you order from this company again? Of course! Checking Mandarake is a daily ritual for me!
       
    12. * What did you order?

      Volks YoSD Tinatsu

      * When did you order?
      9 Feb 2019

      * How was the communication?
      Confirmations and tracking numbers arrived promptly.

      * How easy was it to pay?

      Very easy (paypal).

      * How long did it take to ship?
      Shipped 11 Feb, arrived the 18th.

      * Were there any missing or broken items in your order?

      No, everything was as described (pillows a bit musty, but that was noted in the listing and not unexpected for a second-hand item).

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Certainly!
       
    13. * What did you order?
      Hundreds of doll related items from rare NIB Dolls to used Re-Ment accessories and doll shoes.

      * When did you order?
      I’ve been buying from Mandrake for over 4 years now. It’s a fabulous source for discontinued and/or second-hand Asian doll items.

      * How was the communication?
      Communication has always been prompt and helpful across all of the Mandrake stores.

      * How easy was it to pay?

      Very easy using Paypal.

      * How long did it take to ship?
      Time to ship seems to vary by actual shop but has always happened within 3 days and most often with 24 hours. Some of the shops are just a little slower than others.

      Shipping time depends on shipping method used. EMS is about 7-10 days to Texas while SAL registered is consistently about 3 weeks.

      * Were there any missing or broken items in your order?

      In all my deliveries there has never been anything missing or broken, and everything has arrived just as described. I’ve found Mandrake to be amazingly reliable over the years.

      * If there were any problems with your order, how did the company handle them?
      No problems to report.

      * Would you order from this company again?
      Mandrake is one of my standard go-to sites for hard to find items. I go to Mandrake more than I go to eBay.
       
    14. * What did you order?
      I ordered from Mandarake multiple times and I ordered dolls, a Volks head and some clothes.

      * When did you order?
      I’ve ordered from Mandarake from 2016-2018 different things.

      * How was the communication?
      The communication was good and helpful.

      * How easy was it to pay?
      Easy with PayPal and CC.

      * How long did it take to ship?
      The items were sent out very fast. It only took a bit longer around the end of year holidays but this is understandable.

      * Were there any missing or broken items in your order?
      Nothing got broken but that was more luck on my side than the cause of the great packaging of Mandarake especially regarding the dolls.
      I even asked them to wrap the dolls extra in bumble wrap in English and Japanese when placing the order in the comment box but the dolls were only delivered wrapped in the doll cushions inside the box (the box outside was wrapped in bubble wrap which wouldn't have saved the at all doll inside).
      The clothes were sent out safely packed.

      * If there were any problems with your order, how did the company handle them?
      Fortunately nothing did happen and the items looked like the photos.

      * Would you order from this company again?
      I'm not sure if I would risk to order from them a delicate doll (my YoSD and SD10 dolls which I ordered from Mandarake are more on the sturdy side that's maybe why nothing got broken) but I wouldn't risk it with a expensive limited doll.
      Clothes and other stuff are okay for me.