I'm making this a buyer be aware rather than beware because the situation is tentatively resolved but I have had some serious issues with the company over the course of the last couple of months and I think potential customers should have all the facts. I started a group order with Masterpiece eyes (www.softglasseyes.com) in mid August 2008 Here is the thread: http://www.denofangels.com/forums/showthread.php?t=234077 The order period went well, everyone paid and there were no issues as far as I could see with the orders from anyone. I put all the orders in a spread sheet indicating size, color, paperweight, etc. I contacted masterpiece to see how they wanted the order and then emailed them the spreadsheet at their request. The order was paid and accepted on 8.26.08 The first order arrived to me in late September (forgot to post exact day!) Most of the eyes were correct but there were 3 pairs missing and 2 pairs that were not the right color or were damaged. I contacted masterpiece and the group order members involved. The missing eyes were to be sent and the damaged ones remade. I also ordered more eyes for another Doa member and some other people from another board. During this time, I moved. I Called masterpiece on 11.4.08 to check on the status of the missing eyes and change my shipping address. I also confirmed the new address via email and recieved a response (which I saved) indicating that my address change had been confirmed. I got a click and ship notification through USPS on 11.21.08 (actually dated 11.19.08 but it went to spam for some reason) stating that my eyes had been delivered. When the eyes had not arrived by 11.26.08 I checked the tracking number again and it had no information other than that the PO had been notified that my package was going to be shipped (this is common when postage is printed online) That is when I noticed that the shipping address was wrong! Even after 2 confirmations. I contacted masterpiece immediately via email and got a response the same day. They had not even shipped the order yet! My concerns: 1. first order was wrong and some eyes were poorly made 2. second order was "shipped" to the wrong address even after new address was confirmed via phone and email 3. shipping notice was sent 7 days before order was actually sent out. 7 days is a really long time to hold a package. 1-2 days I could understand but 7?! The people at masterpiece are very friendly and I did recieve another shipping notification this morning but considering the issues I thought a heads up to potential buyers was in order. For the time you spend waiting on the eyes, they should be of better quality and if you tell someone you have their new address, ship to that address! Also, I do not think holding a package for 7 days after you have sent shipping notification is a good way to do business. *1/4/09* I received the final sets of eyes that I was due from masterpiece. I also handed off checking on the last pair of damaged eyes to the person who ordered them so that the eyes could be shipped directly to them rather than going through me. as of now, I am done with this company. I plan to sell off all the eyes that are in good condition and never deal with them again.