1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Merry Doll Round

Jan 29, 2012

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    1. I paid off my Olathe today too. I had a few problems with the new site, evidently it's a work in progress, but we finally straightened everything out. They're very good with communication.
       
      #361 phanuel, Apr 29, 2016
    2. Yesssssss!!! I made my second payment :love @Cydril send an email to MerryDoll :) !!! I'm excited! :D :kitty1 :kitty1
       
      #362 Eva_Aura, Apr 30, 2016
    3. Yay for successful payments!

      Teddy
       
      #363 Teddy, May 1, 2016
      • x 1
    4. Which e-mail account did you use? The one I've used for her in the past is bouncing, and the contact form on the website hasn't yielded any results either. I wants to pay for the Olathe!
       
      #364 MissEmily, May 2, 2016
      • x 1
    5. You can pay through the website directly. I just needed to talk to her because I accidentally paid in euros instead of usd:sweat I just used the address [email protected] to ask.
       
      #365 Cydril, May 2, 2016
    6. I also have a situation regarding payment, and that address is bouncing for me :( Hmm...will try the contact form. Again.
       
      #366 MissEmily, May 2, 2016
    7. Thats weird, it worked for me not long ago... @Eva_Aura , what email did you use?

      EDIT: Got an email from MDR (She will start shipping dolls on Friday!!) at the bottom it says that email wont receive messages and to use this form for contact:
      Contáctanos - Merry Doll Round
      Which is probably what you doing anyway, just thought I'd share in case.
       
      #367 Cydril, May 2, 2016
      Last edited: May 2, 2016
    8. I'm glad to see dolls are going out soon!! I hope that contacts link works, because I actually haven't heard back about my replacement head since January. I hope that it's still coming :(
       
      #368 ThrowMyFaith, May 3, 2016
    9. Thanks. Yes, I finally got a reply with contact form. I think she's just swamped being one person with all those orders!
       
      #369 MissEmily, May 3, 2016
      • x 1
    10. Hello sweeties ♥
      @Cydril I use the same email for 2 pages, storenvy and the new page too. I don't have this email! It's a great new <3 The payment is a problem? I see I pay in USD, not in € :o
      Can do the payment @MissEmily ?

      Kyaa!!! :D I'm nervous !:aheartbea
       
      #370 Eva_Aura, May 3, 2016
    11. She is beautiful. Ophelia is a favorite of mine. I hope some day to be able to bring her home! Do you have any more pictures of yours? I believe she's the only one in the whole thread!

      Paid! Yay!
       
      #371 MissEmily, May 3, 2016
    12. I think my girl might be going out for a faceup this month! I'm not 100% sure, but we shall see.

      [​IMG]IMG_3837 by Liz, on Flickr
       
      #372 ThrowMyFaith, May 5, 2016
      • x 3
    13. Fingers crossed!

      Teddy
       
      #373 Teddy, May 5, 2016
    14. ThrowMyFaith, ah she looks adorable! I do hope she gets a faceup soon! (I love casual clothes on MDR dolls especially. I don't even know why but for some reason they just look the best with that style! <3)

      Also my Ophelia (his name is Lucas, tho' he is genderless x P) finally got his body! And I'm completely in love!

      [​IMG]

      Also everyone, please spam those new Fangs! I'm still sad that I missed the preorders so I want to see your pretty dolls! <3
       
      #374 Maaru, May 5, 2016
      • x 7
    15. OMG!!! I fall in love !!
       
      #375 Eva_Aura, May 5, 2016
    16. He's lovley

      Teddy
       
      #376 Teddy, May 6, 2016
    17. :huh?:I just got an email from MDR that contained a question and some personal info from another member. She should be careful not to send that stuff out by accident.

      I wish the new website was working a little better. Has anyone gotten a tracking number yet?
       
      #377 Cydril, May 9, 2016
    18. No, I have not received a tracking number after repeatedly asking for one. I need a tracking number to contact EMS in case my package arrives while I am out of town. No reply on instagram or her "customer service" email. I'm getting fed up. If the package gets sent back to her (which it will if no one can sign for it) I'm going to be very upset. After paying $100+ for shipping, waiting a week for them to actually be shipped and getting no tracking.... communication is dismal. I understand she may have had a lot of orders, but what good is EMS without a tracking number? And now, if I ship it again, I'm out another $50-100. I hope she addresses this soon and sends tracking info, but I'm not holding my breath. Sorry for the rant.
       
      #378 SunshineGirl, May 9, 2016
    19. Would not be surprised if that was mine. Her customer service email looked like a random yahoo address. I couldn't change the address (it looked like that's where mine was supposed to go), so I had to include my information manually in the comments.
       
      #379 SunshineGirl, May 9, 2016
      • x 1
    20. Yeah, I haven't heard back from her either. I hate being left in the dark like this, but it's like, I'd like an answer? Even if it's no? I know there are limitations with being a one person business, but it is starting to be frustrating.
       
      #380 ThrowMyFaith, May 9, 2016
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