Mint On Card Feedback (ALL)

* What did you order? 14mm Azure Ice Glitter glass eyes, 3.5mm elastic string, 1/4 size K2 Dark Flower dress, 1/4 size K2 White Tall Socks, 1/4 size K2 White Panties
* When did you order? December 24
* How was the communication? None needed for this order.
* How easy was it to pay? Easy, I used my Vanilla Visa gift card as a Visa credit card and it went through with no problems.
* How long did it take to ship? Shipped December 27, arrived December 30
* Was the quality appropriate for the price, in your opinion? Better than that!
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? The elastic I got was a touch too big for my girl, but that's alright. ^_^ It was cheap, so it doesn't hurt to have extra of other sizes for other dolls I might get later. Other than that, everything was fantastic. And they gave me freebies!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Certainly!
* Would you buy this company's products second-hand? Yes, if they are in good shape.

 

* What did you order? A 1/4 new-new body and some small stuff
* When did you order? Layaway for 6 months; sent since 10th December
* How was the communication? Good
* How easy was it to pay? Easy
* How long did it take to ship? Shipped since 10th December 2010 with USPS-EMS but misdirected to Ireland since 17th. No news until 3 January; 4 January I got email from Moc saying that it was said, already re-direct to Indonesia since 30th December 2010 but Ireland post office didn't scan the barcode so no update status. I'm hopeless, now. So, I really don't expect anymore that this order will come. With no barcode, I can't blame my pos office and USPS will (again) argue this and that.

Before I searched for information that my order was true misdirected, usps argued that it was already sent to Indonesia and waiting in custom AND that the tracking information in website (goods was in Ireland) was wrong.
Really, I'm tired with this silly argument. So, if my stuff hasn't arrived, who's to be blame? EMS insurance? oh, well...without barcode scanning, there's no proof about the exact existence of the stuff and i believe, though i will never receive it, moc won't or can't help me.

MoC helped me to contact usps but I still want to give a small suggestion to them: i knew that their work must be loaded but i hope after this, they shoud not just take what usps tells them. I tracked everything not only ask to local post office but also up to Ireland post office, emailing their customer service MY SELF. Without my own effort, I don't think, MoC can push usps to make investigation. We need a strong proof to show that the package is misdirected; I don't need any more argument about it, so, yes, 1 hit strong proof is needed. I hope, next time, they do a small investigate first before customers. When ones receive and send stuff by EMS very often, they are expected to realize when things are getting weird. I don't do business but I could sniff things were wrong...I really feel all alone when doing investigation all by myself and now again, no barcode scanning...so who's going to guarantee my package?

Updates:
1. Thank goodness. Just track the order today and the track result appeared again because it is now in my country. Still in custom. I hope the stuff condition is still safe and undamaged and i believe so.
2. 06th January: parcel finally arrived. Goods are in good condition. As expected from EMS: 5-10 days maximum, parcel should already be delivered. It was sent from Ireland on 30th Dec 2010 and arrived on 06 January 2011.
This is the first time i feel a bit relieved that my package was fully declared so it has full insurance in case something happens.

* Was the quality appropriate for the price, in your opinion? Yes, absolutely.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Perhaps, not (Not in Christmas season, I mean)
* Would you buy this company's products second-hand? Perhaps not (Not in Christmas season, I mean)

 

• nichan's parcel was shipped out on December 10th 2010 via USPS EMS
• Somehow the parcel ended up in Ireland on December 16th 2010. We double checked the copies of the customs form and EMS form, the address that we placed on the parcel was correct. We called USPS, they told us that the parcel was not in Ireland, it was in Indonesia.
• After no movement, receiving another email from nichan, and then seeing that the parcel was now dispatched from Ireland customs, we called USPS again. Once again they said that the parcel was not in Ireland, but in Indonesia. Not convinced we called back 5 minutes later and asked to speak to someone with more authority, (a manager). We were then informed that the parcel was in fact in Ireland. We opened up an investigation into the location of the parcel. USPS told us that they would call us within 7 working business days with an update on the whereabouts of the parcel.
• We updated nichan with all of this information. We informed her that if USPS is not able to locate the parcel we would file a claim form and fully refund her money.
• 7 business days passed, USPS did not contact us so we called them again. They told us that they located the parcel, it was in Ireland and it was dispatched to Indonesia on Dec 30th. Ireland did not scan the parcel, but once arriving in Indonesia it should be scanned again. We updated nichan with this information on Jan 3rd, (Jan 4th where she is located).
• Soon after sending nichan our last update the parcel arrived in Indonesia. It is currently in customs.

We have done everything in our power to get nichan's parcel to her. We clearly told her that if her parcel were to go missing she would be refunded. There is protocol that needs to be followed when working with the postal service, and that protocol can be a bit more difficult when dealing with an overseas parcel. This is the first time that we have had a parcel get sent to the wrong country, and hopefully it will be the last. nichan has made several purchases with us in the past; they were successful transactions without any problems. We always try to do right by our customers, what has happened with nichan's most recent purchase was an unfortunate error on the part of USPS.

 

* What did you order? AE Lemon with face-up
* When did you order? Dec 24, 2010
* How was the communication? Great, an email confirming order and another at shipping
* How easy was it to pay? Easy, credit card
* How long did it take to ship? 4 working days
* Was the quality appropriate for the price, in your opinion? Yes, she is gorgeous
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? When she arrived she was a little dirty, and her head was just sort of rolling around under the bubblewrap for her body. She came with a face shield but it was lying next to her head as opposed to on her face. When I picked her up her head dropped out onto the table. But, she was fine and I'm very happy with her ^^
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? some elastic & s-hooks for 1/3 size, and a button down ruffle shirt
When did you order? January 5th, 2011
How was the communication? Great! I was notified right away when the order was placed, and as soon as it shipped.
How easy was it to pay? Very easy, used my Visa.
How long did it take to ship? Shipped the same day I placed the order, and it arrived in just two days!
Was the quality appropriate for the price, in your opinion? Definately!
Did the item look like the sales pictures? Yes
Were you satisfied with the product? 100%! This was my first time ordering from Mint on Card, but it certainly won't be the last! Couldn't ask for better service or value. The cute bookmarks & yummy candies were a nice suprise, too! ^__^

 

* What did you order? Asleep Eidolon 1/4 double-jointed body
* When did you order? December 14, 2010
* How was the communication? Excellent.
* How easy was it to pay? Very easy, using credit card.
* How long did it take to ship? It was shipped two days after I placed my order and got here three weeks later (Christmas rush plus hold-up in Customs delayed things a bit, as expected.).
* Was the quality appropriate for the price, in your opinion? Yes, definitely, it's a lovely body.
* Did the item look like the sales pictures? Absolutely.
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Fantasy Doll 1/3 doublejointed body
* When did you order? December , 2010
* How was the communication? Good
* How easy was it to pay? Very easy, used debit card.
* How long did it take to ship? It was shipped two days after I placed my order and got to me in like a week.
* Was the quality appropriate for the price, in your opinion? Yes, the fdoll body is great
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes

 

* What did you order? Dikadoll 1/4 boy jointed-hands
* When did you order? Not sure.
* How was the communication? I had a question for them about something else and they answered immediately in full detail and were very kind.
* How easy was it to pay? Simple and straightforward.
* How long did it take to ship? Not sure, I got it as a gift.
* Was the quality appropriate for the price, in your opinion? I don't think I'd ever pay so much for hands again but I completely love these and think the quality of them is worth the price.
* Did the item look like the sales pictures? It was pinker than I thought it would be and the fingers are skinnier in person, but definitely just as beautiful as the pictures would make you believe.
* Were you satisfied with the product? I love it!

 

* What did you order?
12mm Deep Red eyes (round), 14mm Blue eyes (round), M-Style Cherry Slip-on Sneakers (6.5cm), and 3.5mm elastic strings.

* When did you order?
January 7th.

* How was the communication?
No communication was required. I was emailed when my order was received and when it shipped out.

* How easy was it to pay?
Easy. I just used Debit.

* How long did it take to ship?
It took four days for them to ship it and two days for it to arrive.

* Was the quality appropriate for the price, in your opinion?
Yeh, I've gotten eyes and shoes from them before and I like them just as much as always. The blue eyes didn't look quite like the picture, but their eyes rarely look the same in person as they do in the picture so I expect that.

* Did the item look like the sales pictures?
Yes for everything buy the blue eyes, like I said.

* Were you satisfied with the product?
Yeh. I had no problems with anything.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. I like getting stuff there because they are close to me and usually ship quickly. They sell a lot of things cheaper than I can find anywhere else.

* Would you buy this company's products second-hand?
I'd rather just buy new from them.

 

What did you order? 1/3 uniform, jeans
When did you order? november 30
How was the communication? Well I didn't give them any e-mails so it was good on my end!
How easy was it to pay? No one can express how nice it is not to use Paypal. I never have problems with them money wise.
How long did it take to ship? I for it two days later! Best shipping ever!
Was the quality appropriate for the price, in your opinion? I had seen the uniform at the doll meet and I love it even more now that I have it, it fist really well on my girl, and the jeans have so much detail to them! Amazing quality for a very reasonable price ( My clothing cost more then hers when I shop at Mint on card)
Were you satisfied with the product? Very much so, she wears her uniform every day!
If you weren't satisfied, how did the company solve your problem?

Extra: I am so going back to this place again and again! Easy prices and great service, I'm going to be boasting this place forever.

 

* What did you order? A pair of eyes, and a Demon Garden NS 60cm boy body.
* When did you order? January 3rd, 2011
* How was the communication? Awesome, as always. I had a stupid question about a concurrent layaway order that was answered quickly and nicely.
* How easy was it to pay? Super easy, CC
* How long did it take to ship? Shipped January 5th, received January 11th
* Was the quality appropriate for the price, in your opinion? Heck man, the body was on a nice sale! Can't ask for better!
* Did the item look like the sales pictures? Of course- a little nicer, actually. Pleasant surprise.
* Were you satisfied with the product? Yup yup! the body was great, no damage to the box, and she gave me a little lightsaber keychain! =D
* If you weren't satisfied, how did the company solve your problem? Completely satisfied.
* Would you order from this company again? I have a layaway going right now! XD
* Would you buy this company's products second-hand? Certainly!

 

* What did you order? Dollzone 1/4 elastic, K2 Playful Summer - Pink (1/3)
* When did you order? January 11
* How was the communication? Great, I had a question about the elastic, they got back to me the next day. They were very nice and helpful.
* How easy was it to pay? Very easy, I used my Visa debit card.
* How long did it take to ship? Shipped January 12, arrived January 14
* Was the quality appropriate for the price, in your opinion? It's better than that!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Definitely! The elastic I got this time was perfect for my girl, and my friend loved the dress I got for her. ^_^
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Gladly! I love shopping at MoC.
* Would you buy this company's products second-hand? If they are in good condition, yes, but I would rather buy them new.

 

* What did you order?
K2 Suave Shirt- Black (60cm) & HZ cards (for drawing purposes)

* When did you order?
1/6/2011

* How was the communication?
Excellent

* How easy was it to pay?
Easy

* How long did it take to ship?
It shipped the next day, 1/7/2011

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
If they are in good condition, yes, but I would rather buy them new.


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* What did you order?
16mm eyes - lavender dream & HZ long white ash wig

* When did you order?
1/12/1011

* How was the communication?
Excellent

* How easy was it to pay?
Easy

* How long did it take to ship?
It shipped the next day, 1/13/2011

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
If they are in good condition, yes, but I would rather buy them new.

 

What did you order? a 1/4 k2 black and white lolita dress with a petticoat
* When did you order? December 29
* How was the communication? none needed
* How easy was it to pay? very simple
* How long did it take to ship? one day
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? yes the dress was a lil big but still fit pretty well
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? definatly
* Would you buy this company's products second-hand? Yes

 

* What did you order? A Two-S-Doll Dorean, two outfits and some shoes.
* When did you order? 12/30/2010
* How was the communication? Great - they sent order and payment confirmation, and a shipping notice with tracking number. They were also very prompt and friendly when I requested to pay off my layaway order early.
* How easy was it to pay? Easy, with a credit card - though I would have preferred paypal, but oh well not everyone uses it.
* How long did it take to ship? My order shipped two days after completed payment (there was a holiday in between), and arrived 3 days later.
* Was the quality appropriate for the price, in your opinion? Yes, since it was the same price as the company sells it for.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Absolutely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Sure.
* Would you buy this company's products second-hand? Sure.

 

* What did you order? Ringdoll Rebecca fullset
* When did you order? October on a five-month layaway
* How was the communication? Excellent! I had to change credit cards and even addresses in the course of the transaction, but they were super nice and patient with everything.
* How easy was it to pay? I was put off at first that they don't take Paypal, but aside from that it was very quick and easy to go through.
* How long did it take to ship? 3 days! And they included a nice personal note in the box =)
* Was the quality appropriate for the price, in your opinion? Absolutely, she's lovely.
* Did the item look like the sales pictures? Ringdolls never look exactly like the sales pix, but that's not MoC's fault =)
* Were you satisfied with the product? 100%
* If you weren't satisfied, how did the company solve your problem? N/A. The only thing they did that was at all problematic was to charge my last two payments at the same time, and I think that was just a misunderstanding (I had told them to charge both payments to the same card, but I didn't mean both at once! I guess they thought i did)

I would absolutely deal with MoC again and am so glad there's a reliable USA dealer for Ringdolls.

 

* What did you order? a pair of sandals; a pair of shoes and 12mm glass eyes
* When did you order? Jan 11 2011; Jan 17 2011
* How was the communication? Superb. I was notified when they shipped, etc.
* How easy was it to pay? Just fine.
* How long did it take to ship? Shipped next day both times, arrived soon after.
* Was the quality appropriate for the price, in your opinion? Great value, IMHO.
* Did the item look like the sales pictures? Yes, exactly.
* Were you satisfied with the product? Completely.
* If you weren't satisfied, how did the company solve your problem? N/A.

I will definitely come back in the future! I couldn't ask for better service.

 

* What did you order? 5 pairs of eyes, various sizes
* When did you order? 1/21/2011
* How was the communication? Received email confirming order and again when parcel was shipped. Nice note in the box too.
* How easy was it to pay? Simple w/ credit card.
* How long did it take to ship? Ordered Saturday, shipped Tuesday, arrived in 2 days
* Was the quality appropriate for the price, in your opinion? Definitely
* Did the item look like the sales pictures? They actually look much better. I love the glitter eyes, and it's cool to have color choices now.
* Were you satisfied with the product? Completely.

 

* What did you order? White Resin Minos, white jointed hands, DikaDoll Rena head, m-style shoes, HZ cards.
* When did you order? Nov 3
* How was the communication? Great communication. Received a receipt after order. I received fast replies to all my emails, even during the Christmas season. With my 2 preorder items they even emailed me to tell me that they were in and then when everything was shipped.
* How easy was it to pay? Easy Credit Card payment
* How long did it take to ship? 2-3 days.
* Was the quality appropriate for the price, in your opinion? The same as it was listed on the original Company site.
* Did the item look like the sales pictures? Default pictures
* Were you satisfied with the product? Extremely! My other dolls are now jealous though I got them both something.
* If you weren't satisfied, how did the company solve your problem? N/A