Mint On Card Feedback (ALL)

* What did you order? white skin 1/3 fDoll v2 boy body, K2 1/3 denim skirt, K2 1/3 black underskirt, 1/6 Dark Bunny outfit, KYDD 1/6 pantie and socks set in black, brown checks sneakers, and elastic
* When did you order? May 2
* How was the communication? Very good.
* How easy was it to pay? Very easy.
* How long did it take to ship? Arrived on the 7th...would have been here the day before but FedEx tried to deliver at OMG in the morning, before my apartment building office opened...and they never try to call the actual apartment. ><
* Was the quality appropriate for the price, in your opinion? Yep!
* Did the item look like the sales pictures? Yes indeed...though FDoll's white resin is more pinky-based now, so the body went to a different floating head than I was expecting it to. ^^; No fault of MoC's though....
* Were you satisfied with the product? Very much so!
* Would you order from this company again? Undoubtedly! ^_^

 

* What did you order?
Loongsoul Evan, Pink Skin. A black fur wig and a whole mess of stuff from the Christmas event!

* When did you order?
12/3/10
* How was the communication?
Excellent, they sent me an email to confirm my order and again once my order shipped. They answered all my questions and even kept me updated.

* How easy was it to pay?
Easy with credit card.

* How long did it take to ship?
Arrived today, 05/17/11. But took about a week from when they shipped it out.

* Was the quality appropriate for the price, in your opinion?
Oh, yes it was!!

* Did the item look like the sales pictures?
Yes and even better!

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
I emailed them because I found a bunch of scratches all across his head, but I cleaned him out and so there is no longer a problem.

* Would you order from this company again?
Yes! They left some surprises with the package, it was a very nice gesture.

 

My order was placed in December 2010 thru Mint On Card using their 6month layaway

I ordered a Loongsoul male 73-75cm body + the additionall locking knee joints thinking it would stabilize him better with all that weight. Why else would LS offer the additional parts if he didn't need them? Anyway, when my boy arrived yesterday I immediatley realized (after getting my fingers severely pinch 3 times) that he already had the locking knees as default!

Needless to say, I sent an email off to MoC to see if I could return the extra knees for a refund or credit. MoC was awesome and told me to send back the knees for a full refund!! Once again MoC gets my vote for Great customer service!

I have ordered many timed from MoC because their shipping prices are reasonable and the customer service is incredible!!! I will continue to order from them every chance I get.

Thanks Mint On Card!

 

What did you order? Dollzone Pink 65cm Body, socks, a shirt, a pair of pants, and a pair of shoes.

When did you order? February 23. All preorders were sent on February 28.

How was the communication? Perfect, they contacted to let me know that they recieved my payment, that the body was on it's way to them, that they have recieved the body, and will ship it the next day along with the rest of my order.

How easy was it to pay? Very easy, I paid with money order. This is one of the reasons why I love Mint on Card.

How long did it take to ship? My order was shipped to my home on May 17. It arrived yesterday, May 19.

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? Very satisfied, as always.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Of course! Wonderful customer service and one of the very few companies that give you the option to pay in money order. I wished they were distributors for all doll companies.

 

* What did you order?
Ringdoll Wagashi Fullset, RD wig, DZ Wig, sword, lots of eyes

* When did you order?
First week of February

* How was the communication?
It was alright. Responses were quick, I received shipping updates.

* How easy was it to pay?
Easy with credit card.

* How long did it take to ship?
Arrived today, 05/21/11.

* Was the quality appropriate for the price, in your opinion?
Yes, definitely.

* Did the item look like the sales pictures?
Yes and even better!

* Were you satisfied with the product?
Overall. MoC sent me the wrong sized eyes but it's not worth it to argue with them over.

* If you weren't satisfied, how did the company solve your problem?
I will email them to tell them that some of the eyes are the wrong size, but that I will keep them. Also, they worked with me to cancel my Ringdoll order because of Ringdoll's latest drama, and refunded my money quickly for the Ringdoll purchases.

* Would you order from this company again?
Maybe.

 

* When did you order?
January 21st
* How was the communication?
Good, always responded within a day when asked a question.
* How easy was it to pay?
Went with Layaway, they keep your credit card on file and automatically charge it when a paydate come up. I ended up wanting to pay early which wasn't listed on their site so i had to message them about it, which I thought was a little inconvieniant but they responded quickly, paid off my due, and took my card off of their records.
* How long did it take to ship?
Arrived May 15th
* Was the quality appropriate for the price, in your opinion?
HZ items were
Longsoul were
* Did the item look like the sales pictures?
Well the HZ sales pictures were actually pretty crappy, but the product is beautiful
Longsoul items were.
* Were you satisfied with the product?
Very
* If you weren't satisfied, how did the company solve your problem?
There was a hiccup that was with HZ and not with MoC, HZ didn't ship one of my outfits when promised and I had to wait another month and a half for them to ship out again, MoC communicated this to me well and HZ threw in three packs of their smexy playing cards to make ammends.
* Would you order from this company again?
Yes

 

* What did you order?
Asleep Eidolon Miriam

* When did you order?
05/01/2011

* How was the communication?
Marvellous, they were polite and patient with answering each and every question I had.
They informed me that my doll had arrived with a chip on her left thigh and they would be replacing it and shipping it out to me on the next AE shipment

* How easy was it to pay?
Purchased with Paypal. However on the mintoncard site, when I chose the country Canada, the browser did not submit and the program still showed STATE and would not let me continue. (Supposed to be province)

* How long did it take to ship?
Item was shipped out on 05/05/2011.
It arrived on 05/13/2011/.

* Was the quality appropriate for the price, in your opinion?
Indeed.

* Did the item look like the sales pictures?
Yes, however I ordered the stock photo face up and her makeup is a bit lighter and doesn't have the shiny brown eyeshadow nor the lashes.

* Were you satisfied with the product?
Yes I am.

* If you weren't satisfied, how did the company solve your problem?


* Would you order from this company again?
Yes.

 

Mira,

I was not aware that MoC now accepts PayPal?????

 

We do not accept paypal. If customers have a credit or debit card associated with their PP account then they can technically pay via paypal using that card. We do not directly accept or use PP, if a customer has a card that deducts from a PP account though that can be used. It doesn't matter to us as it doesn't require us to work with PP in any way, it's the same as any other credit/debit card transaction.

 

Thanks for clearing that up for all of us Lindsey!

 

What did you order? Doll Family-H Aio Normal Pink with Face-up

When did you order? May 26, 2011

How was the communication? Impeccable! They always replied to my questions. Very good customer service.

How easy was it to pay? Very easy. It was a direct credit card payment.

How long did it take to ship? It was technically shipped on the same day.

Was the quality appropriate for the price, in your opinion? Yes!

Did the item look like the sales pictures? Even better!

Were you satisfied with the product? Very satisfied!

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Of course!!!

 

* What did you order? DZ Orlando 3 (WS) - Fullset & SE Momo (PS)

* When did you order? Feb 13, 2011

* How was the communication? Great communication. Sent emails for each step of the process. Answered questions and were very polite.

* How easy was it to pay? Easy. They don’t use paypal, but they have a great Layaway program (which is what I did).

* How long did it take to ship? Once it was sent to them from DZ it took around a week (5 business days).
* Was the quality appropriate for the price, in your opinion? Perfect! My girls are lovely.

* Did the item look like the sales pictures? Yep.

* Were you satisfied with the product? Extremely!

* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Dragondoll Dai, and K2 dress, panties, and stockings

* When did you order? March 15, 2011

* How was the communication? Great, I've always heard great things about them.

* How easy was it to pay? Yupyup. Super easy.

* How long did it take to ship? A long time... T_T DragonDoll took FOREVER to get stuff to them, but once MoC got it, it all got to me in a couple days.

* Was the quality appropriate for the price, in your opinion? I'd say so. They do a very good job of providing as much info as they can on items, and if you have questions they answer fairly promptly, so no surprises on my items.

* Did the item look like the sales pictures? Yeah. The panties were bigger then I thought, but whatever, they still fit, lol.

* Were you satisfied with the product? Yes, a minor problem with order, but that was DragonDoll's fault, not their's.

* If you weren't satisfied, how did the company solve your problem? I didn't get the feet with my doll that I was supposed to receive, which was DragonDoll's fault, so they canceled the 1 pair I had ordered and are replacing them with the feet I should have (which are a pre-order item, so unfortunately I have to wait a long time for them T_T ) and they will ship to me for free. They were very prompt & honest about the mishap.

 

What did you order? 3 red wigs, one in stock, 2 to be ordered

* When did you order? March 2011

* How was the communication? Great, they are always good about answering questions.

* How easy was it to pay? Easy via Credit Card, they don't use PayPal

* How long did it take to ship? A long time... DollZone had to produce and ship them, and they are busy as usual. Once MOC got it, it was like 2 days.

* Was the quality appropriate for the price, in your opinion? Yes, it was fine--I knew what I was getting because I have other DZ wigs and the price was comparable to other vendors. DZ had the cut I wanted and the color too.

* Did the item look like the sales pictures? They actually were a bit nicer, a little silkier than the pictures would lead you to think.

* Were you satisfied with the product? Yes, it's nice to find good red wigs.

* If you weren't satisfied, how did the company solve your problem? NA, a pleasure, as usual. One note, I would split my order next time between in stock and pre-orders (do them as two separate transactions) so the in-stock could be shipped immediately--I forgot that MOC holds everything to ship as a unit.

 

What did you order? An in-stock, blank AF Alice.

* When did you order? June 11, 2011

* How was the communication? Fantastic!

* How easy was it to pay? Easy via credit card.

* How long did it take to ship? LIGHTNING FAST shipping -- I'm still floored. Ordered my girl and the next business day she shipped, and she was only in transit for one day! She arrived June 14th.

* Was the quality appropriate for the price, in your opinion? Very, very much so. These AF dolls are amazing.

* Did the item look like the sales pictures? Yes. She's adorable!

* Were you satisfied with the product? 110% satisfied! I MoC!

* If you weren't satisfied, how did the company solve your problem? NA

* Would you order from this company again? YES! In fact, from this point on I will look to them before all other US BJD dealers.

 

* What did you order? YuHao black and red shoes, 18mm glass eyes, a 70cm-sized K2 shirt, and a DZ 7/8 wig

* When did you order? Jun 19th

* How was the communication? Just fine. ^__^

* How easy was it to pay? Very easy, with my CC.

* How long did it take to ship? Arrived on the 22nd.

* Was the quality appropriate for the price, in your opinion? Yep, definitely.

* Did the item look like the sales pictures? Yes, even better.

* Were you satisfied with the product? Very much. The shirt actually fits the boy I wanted it for a lot better than I though it would, since his chest is pretty wide. LOL

 

* What did you order? An in-stock, blank FDoll Nina.

* When did you order? July 7, 2011

* How was the communication? Fantastic! AMAZING! 5 Stars!

* How easy was it to pay? Easy via credit card.

* How long did it take to ship? LIGHTNING FAST shipping! She arrived July 9th.

* Was the quality appropriate for the price, in your opinion? Very, very much so. I love my new girl.

* Did the item look like the sales pictures? Yes. She's adorable!

* Were you satisfied with the product? 110% satisfied! I MoC! They forgot to include her eyes, but after contacting them they offered to send me a pair -- I didn't even have to request that.

* If you weren't satisfied, how did the company solve your problem? MoC offered to send me a pair of eyes, and they shipped them out that day. I rec'd them lightning fast, too. FANTASTIC. I can't praise this shop enough.

* Would you order from this company again? YES! MoC is easily my favorite and preferred US BJD dealer.

 

[What did you order?] Two Yuhao shoes (Black boots)
[When did you order?] 7/12/2011
[How was the communication?] Oh yes :3
[How easy was it to pay?] Paid with CC . Was very easy .
[How long did it take to ship?] Arrived 7/15
[Was the quality appropriate for the price, in your opinion?] Yes . They are just perfect and adorable .
[Did the item look like the sales pictures?] Yesh .
[Were you satisfied with the product?] Yup yup .
[If you weren't satisfied, how did the company solve your problem?] N/A
[Would you order from this company again?] Yup . I am shopping as we speak .

 

* What did you order? K2 jeans, socks, underwear and M-Style sneakers
* When did you order? July 11, 2011
* How was the communication? Great. I received an email confirming the order and then that it had shipped.
* How easy was it to pay? Easy, just used a credit card.
* How long did it take to ship? Only took 3 days to receive.
* Was the quality appropriate for the price, in your opinion? Better than I expected.
* Did the item look like the sales pictures? Yup
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.

 

* What did you order? Two dresses (Waiting in the Parlor and a black summer dress) and two pairs of panties.
* When did you order? 8/3/11
* How was the communication? Good! They sent out an email for shipping the next day.
* How easy was it to pay? Very easy and right through Paypal.
* How long did it take to ship? The very next day!

* Was the quality appropriate for the price, in your opinion? Yes, for the most part. The lacy bits on the summer dress looked to be torn a bit, but I somewhat expected that from the way it's cut in the pictures.
* Did the item look like the sales pictures? Indeed!
* Were you satisfied with the product? Even with the torn lace (or I should say, "frayed"), I am!.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I would! I'm looking at a doll and perhaps some more clothing.
* Would you buy this company's products second-hand? Depending on the condition of the item, I'd consider it.