Mint On Card Feedback (ALL)

* What did you order? Angel Studio white wig
* When did you order? Jan 30, 2012
* How was the communication? Communication was wonderful, got an email confirmation when order was placed as well when it was shipped out.
* How easy was it to pay? Easy and Fast with my Credit Card.
* How long did it take to ship? Got it today on Feb 7, 2012 so 6 days. Pretty Fast!
* Was the quality appropriate for the price, in your opinion? Yes, loving the wig.
* Did the item look like the sales pictures? Yes it did.
* Were you satisfied with the product? Sure am.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from them again? Yes! With the quickness!

 

Dropping off another batch of glowing feedback for MoC~

What did you order?
DFH twins ZhiYan (YS, mine) and RongXuan (PS, mom's) as fullsets during the DFH event. We also chose PS 1/3 jointed hands for females.

When did you order?
Sometime in late October (around my birthday, the 21st) on a five month layaway.

How was the communication?
Fantastic as always. We didn't have any questions during the wait time, but before we ordered, we asked what skin tone the dolls were in the promo pictures. Everything was always prompt and easy to understand. n_n

How easy was it to pay?
Very easy using a credit card.

How long did it take to ship?
The twins shipped on the 3rd, I believe, and arrived yesterday, the 7th!

Was the quality appropriate for the price, in your opinion?
Oh absolutely. We got a smokin' deal on the twins (for the price of a basic doll, we got them as fullsets and saved TONS). The quality of the clothing is phenomenal. So many little pieces and everything is weighty, well-sewn and intricate. The choker for my ZhiYan is slightly too short for her to wear (it won't fit around her neck), but that can easily be fixed.

My girl's wig is very thin on the top and I can see the wig cap in certain areas, but she's the first doll I've ever had with very light hair, so I don't know if it's the wig or simply the hair color that causes it to look thinner. (I have a black, gray and medium blonde-haired dolls to compare to). Overall, the quality is superb, especially for the prices we got them at.

MoC informed us that DFH forgot to include faceups with our fullset dolls and contacted the company and we got free blank heads (with free extra eyes!) to compensate! We let MoC know how fantastic they and DFH are. Both companies will continue to receive my business.

Did the item look like the sales pictures?
Yes indeed! The dolls' skin tones are MUCH more dramatic in person, though. My ZhiYan looks like she has jaundice when she's placed next to anything purple and RongXuan looks like strawberry NesQuik at times, but in their clothing they look great. I think the skin tones are just very... vivid, so it's something to keep in mind. We had no idea but we love them so much that it doesn't even matter.

Were you satisfied with the product?
You don't even know.

If you weren't satisfied, how did the company solve your problem?
See above, about the faceup thing.

I still stand by the idea that if I can't get it at MoC, then I don't need it. XD MoC is hands-down the single best company I've dealt with in this hobby. I adore them.

 

* What did you order?
Asleep Eidolon Eric in white skin with face up
* When did you order?
early September on a five moth layaway
* How was the communication?
actually my boyfriend ordered him so i don´t know if he has contacted MOC, but he got updates when he arrived and has been shipped!
* How easy was it to pay?
very easy.
* How long did it take to ship?
one he had been shipped 5 days!
* Was the quality appropriate for the price, in your opinion?
Absolutly!
* Did the item look like the sales pictures?
mostly yes, the doll itselfs is just perfect but i´m not happy with his face up. the colours look more rich in sales pics then it does in real-life. it does not include the black stars on his forehead and it looks like they used watercolour pencils instead of acrylics which i never saw before on a company face up! No big deal anyway, i´ll just send him off to an face up artist!
* Were you satisfied with the product?
with the doll, yes i´m very satisfied but not with the face up!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you buy from this company again?
Yes for MOC and also for AE but without face up next time!

 

* What did you order? Angel Street Orion BJD & 5Star Jessica BJD
* When did you order? March 2011 October 2011
* How was the communication? I got immediate response back on the first order, the day after on the second (because I ordered her on a Sunday).
* How easy was it to pay? Very easy. And when I was ready to make a payment, I'd just got ahead and email them to take the money out of my account. Easy as pie.
* How long did it take to ship? The day after both were paid off.
* Was the quality appropriate for the price, in your opinion? I was very impressed with both (though a little upset that Orion came with the exact same outfit as in the picture, despite the fact it listed the clothes as random. However, this is probably normal, and he was my very first BJD.).
* Did the item look like the sales pictures? Very much so!
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

 

First time ordering, and I'm going to be a repeat customer in the future now ^^~
This place makes me like really happy x'D

What did you order?
An outfit, some shoes, and some accessories ^^

When did you order?
March 11th

How was the communication?
No need to communicate since everything went smoothly. ^^ Notice sent when order was processed and once it was shipped out. ^^ And also a cute little note came with the package. ^^

How easy was it to pay?
Without a hitch. ^^

How long did it take to ship?
Just arrived today; took 6 days. ^^ Shipping wasn't even expensive! (Because I ordered overseas the same day another website with shipping $22 and it only came one day before MoC got my order to me PFFSH . . . )

Was the quality appropriate for the price, in your opinion?
Definitely. ^^ The items are really affordable too and the quality doesn't suffice because of it. ^^ And shipping being cheap helps. ^^ ;;;;; I am in love with this laptop and one of these shoes I bought for my boy.

Did the item look like the sales pictures?
Mhm. ^^ It's like everything looks cuter in person x'X

Were you satisfied with the product?
Definitely, definitely, definitely. ^^/~*~*~*

If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order? A-S CL31009062
* When did you order? Mar 26, 2012
* How was the communication? Great! They sent me an email saying they'd ship it on the 30th, and got it on the 31st.
* Was the quality appropriate for the price, in your opinion? Oh Definitely.
* Did the item look like the sales pictures? The dress looks even better!
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? eyelashes and a msd wig
* When did you order? Mar 21, 2012
* How was the communication? Quick, they send the shipping mail the day after.
* How easy was it to pay? Quite easy, credit card.
* How long did it take to ship? At the very next day, and arrived in a week (I chose the cheapest shipping method)
* Was the quality appropriate for the price, in your opinion? Yes, totally.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Of course!
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? 5Star Doll Tong Tong (girl) with faceup, a pair of 14 mm glass eyes, and a 6/7 size purple wig. All of these were "in stock".

When did you order? February 29th: the same afternoon that MoC had reopened up their shop from their business trip to China.

How was the communication? Whenever I had a question (even over a year ago), I always received a prompt and polite response. Mint on Card is excellent with their communication, and I've always felt comfortable writing to them, as they are very personable and friendly.

How easy was it to pay? Very easily on my credit card. I actually prefer to pay on my credit card, as I get text alerts whenever it's charged, so I feel safer that way.

How long did it take to ship? 2 1/2 days! Amazing!

Was the quality appropriate for the price, in your opinion? Absolutely! The glass eyes are stunning, and the wig is very nice. (It came on a little Styrofoam doll head, which I now use as a model for hats.) My doll's body arrived in perfect condition.

Did the item look like the sales pictures? Even better! I love the copious amounts of pictures that MoC puts on their site for the dolls. I like being able to look at the dolly from every angle.

Were you satisfied with the product? In every way, except for one issue, which was a minor one. My dolls head arrived wrapped up securely in a face protector...however, I could see she had a very tiny scratch in her faceup underneath the chin. It's so minor that it's hard to photograph (darn near impossible except when you're focused right on it), so I had no intention of getting it fixed or redone. I felt comfortable in knowing that if I did send it back, MoC would take care of the issue. The rest of my dolls faceup is so gorgeous, I just couldn't bear to wipe it clean or tamper with it!

If you weren't satisfied, how did the company solve your problem? I sent a brief email to MoC with an attached picture of the faceup scratch, and explained that I only wanted to inform them of the issue. I had no reason to send her back because of it, and I have no plans to redo the faceup at all. I was pleasantly surprised to find out that Mint on Card gave me a $10 store credit to my account! It means a lot to me that they would do that, since it wasn't an issue. I really appreciate that!

Mint on Card always has EXCELLENT communication, and fast shipping. Everything was packaged very well, and they even included some free delicious candy! I loved the tracking information they provided for my shipping, as it was very easy to see where my package was. (Believe me, I was glued to the computer!) MoC is definitely my first stop when it comes to dolly stuff. I definitely plan on ordering from them again, and I recommend their site to all my fellow dolly lovers. Thank you, Mint on Card, for my beautiful doll!

 

What did you order? Angell-Studio 8/9 pink wig
* When did you order? May 16th...late evening
* How was the communication? Very nice; had sent an email regarding a possible problem. They contacted me the next morning to sort everything out.
* How easy was it to pay? Easy and simple.
* How long did it take to ship? It shipped the following day and I received it on 5/21/12.
* Was the quality appropriate for the price, in your opinion? Yes. The wig was very pretty and well put together.
* Did the item look like the sales pictures? yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

This was my first order with MoC and I was very happy with every aspect of my order. I do plan to order from them in the future.

 

* What did you order? I order the A-S Lotus Princess Shoes (SH31030).
* When did you order? May 16, 2012
* How was the communication? No communication involved.
* How easy was it to pay? Very simple! Just used my credit card.
* How long did it take to ship? Shipped on the 16th and had the shoes on the 18th! Very fast shipping!
* Was the quality appropriate for the price, in your opinion? Yes! And shipping was very cheap! I was afraid that I would have had to order directly from Angell-Studio.
* Were you satisfied with the product? Very Much!

 

* What did you order? Asleep Eidolon mermaid Crystal, mini "laptop", and 2 pair of eyes on a 6 month layaway.

* When did you order? Oct 21 2011 (I think, I know for certain it was Oct)

* How was the communication? Pretty good. I was notified each month when it was time for payment, and then when AE delayed the order, and when it shipped to them and again when they shipped to me.

* How easy was it to pay? Easy peasy!

* How long did it take to ship? 7 months from the time I ordered (5 days after they received the huge order batch and it took 3 days to reach me).

* Was the quality appropriate for the price, in your opinion? Yes. AE did an amazing job on the mermaid, and the resin was so smooth! The small laptop could be cheaper, but overall I'm super happy with the purchase.

* Did the item look like the sales pictures? Pretty close! The face-up was a teeny bit different, but I think AE changed it slightly to match the color of the tail I ordered (Crystal's default was Golden Orange, I asked for Light Aqua). She's gorgeous!

*Were you satisfied with the product? VERY MUCH!!! If I can get the funds, I'm definitely ordering another mermaid through MOC.

 

* What did you order? Doll Family H Qixi with default face-up
* When did you order? February 9th, 2012 on a two month Layaway
* How was the communication? Great!
* How easy was it to pay? Super.
* How long did it take to ship? Shipped June 6th and I got it June 7th.
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? I can't explain how pretty she is in person.
* Were you satisfied with the product? Very Much!

 

* What did you order? DollZone "Brant" full set
* When did you order? March 2011
* How was the communication? They are amazing, they get back to you right away. Never longer than a day.
* How easy was it to pay? Just gave them my credit card no problems there. Plus I usually do layaway because it's going to take a few month till my order is ready anyway. Then every month they email you and ask "is it ok for use to take the next payment?" They won't charge the card till you reply and say its ok...
* How long did it take to ship? About 3 days.
* Was the quality appropriate for the price, in your opinion? Most Def, better than I expected!
* Did the item look like the sales pictures? Yes but the crappy DollZone fur wig never really fit right and has stretched out of shape. So I bought him a new one..
* Were you satisfied with the product? Could not been better.

First order gifts: they sent me a Korean action figure & some candy!



* What did you order? DollZone "Aaron" + outfit
* When did you order? October 2011
* How was the communication? I was buying doll in tan skin, sent pictures of resin color plus wanted a female body mod so they had to contact company first to find out if it was ok, that only took few days... Dollzones end you know.
* How easy was it to pay? Same as first order...
* How long did it take to ship? After they get the package only about 3 days.
* Was the quality appropriate for the price, in your opinion? So so happy! Unfortunately DZ stopped making tan skin, so I take very special care not to break any parts.
* Did the item look like the sales pictures? The default face up was so much better on the doll then in the production pictures!
* Were you satisfied with the product? Super happy!
Second order gifts: they sent me a free wig & some candy!



* What did you order? 5Star Doll Event "Daniel, Batboy & fem body" + Free Quintus, Yoka & Michelle head.
* When did you order? April 2012
* How was the communication? Had about a zillion body mods and add ons. They special ordered an outfit that they didn't sell on there site but sold through 5Star, awesome sauce!!
* How easy was it to pay? Just gave them my card. I also like the way they delete your card number when your order is done.
* How long did it take to ship? My order got to them even before I finished paying, so I sent the money I owed real quick and they sent it out the next day!
* Was the quality appropriate for the price, in your opinion? Better than I expected, they are not cheaply made dolls, they're really nice!
* Did the item look like the sales pictures? Dolls and face ups way better than pictured.
* Were you satisfied with the product? Very!
Third order gifts: just candy!

 

* What did you order? Small, medium and large joint cushions, in stock.
* When did you order? July 8, 2012
* How was the communication? Good, sent order confirmation and shipping confirmation. ^^
* How easy was it to pay? Easy with credit card.
* How long did it take to ship? 2 days, and two weeks to get to me.
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? Yup.
* Were you satisfied with the product? Yup! I think I might need more of these silicone joint cushions, actually. xD

 

* What did you order? Angell Studio Limited Edition Baron Samedi SP: The God of Zombies
* When did you order? Middle of Feburary
* How was the communication? Excellent, as always
* How easy was it to pay? Very easy with a CC
* How long did it take to ship? Shipment from MoC was two days after they received the doll.
* Was the quality appropriate for the price, in your opinion? MoC has very little to do with the quality of the item since they are distributors, but yes, it is.
* Did the item look like the sales pictures? His face-up is a little washed out in my opinion, but again - not MoC's issue
* Were you satisfied with the product? Yes, my daughter LOVES him.
* If you weren't satisfied, how did the company solve your problem? Here I will say, that MoC's customer services is only rivaled by one other US dealer that I do a lot of business with. The order for the doll was processed 2/3. He arrived 3 weeks later than expected from A-S and he didn't have a face-up as ordered! We had to wait another 2 months for the face-up head to arrive, and while we were frustrated, MoC was gracious and understanding throughout. They offered us a full refund which we declined, then continued to keep us informed of the status as we waited. When the new head arrived, they put it on the body and shipped him out so that he arrived in 3 days!
* Would you buy from this company again? Yes - probably soon!

 

* What did you order? Doll Chateau Pierre, blank
* When did you order? April
* How was the communication? Outstanding as usual!
* How easy was it to pay? Very easy! They make layaway payments quick and painless ^.^
* How long did it take to ship? As soon as I paid off my layaway, they shipped him that day. Nothing less from MoC!
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Omg, he's now my new favorite doll!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Plan on it! I will stand by MoC forever, their customer service is always incredible! They value their customers, which is something that is very important to me! I order from them a lot but always forget to leave them feedback! But I want everyone to know that MoC is one of the greatest dealers for BJD's out there! I love you guys!!! XD

 

* What did you order? Only-Doll YouBai
* When did you order? August 5th, 2012
* How was the communication? Great!
* How easy was it to pay? Very, using a credit card
* How long did it take to ship? 4 days
* Was the quality appropriate for the price, in your opinion? At first I thought it was, but I slowly recognized things. My doll came with a very asymmetrical face. Cheeks were different, eyes were different sizes, and the eyelid creases were at different heights.
* Did the item look like the sales pictures? Yes, as much as possible with the faults
* Were you satisfied with the product? So far, no, but we are still in the process of getting it worked out
* If you weren't satisfied, how did the company solve your problem? ~in progress~

 

What did you order? Dollzone Hid, Fullset PS
When did you order? March 31, 2012, layaway
How was the communication? Communication is excellent and their reminders are very helpful.
How easy was it to pay? Very Easy with credit card on file, you'll just have to email your authorization.
How long did it take to ship? After paying it off it was shipped immediately and I it arrived in the Philippines in 6 days. Very fast considering I'm halfway around the world.
Was the quality appropriate for the price, in your opinion? Of course it was, I just had a small misunderstanding with the wig that looked like a cat slept on it but that is from Dollzone's end - apparently they ship it out like this.
Did the item look like the sales pictures? 90%, the wig is my problem and the neck strap which is too big. Again a Dollzone issue!
Were you satisfied with the product? Super other than the wig Dollzone Hid is my dream doll and I love him to bits.
If you weren't satisfied, how did the company solve your problem? N/A
Would you buy from this company again? Yes! Definitely! Hopefully they open their international shipping again for Dolls! I have a very good experience with them and they are a joy to transact with!

 

* What did you order? DollZone Gretta fullset with body blushing
* When did you order? May 23, 2012--to be submitted to DollZone on May 29
* How was their communication? Communication was fine
* How easy was it to pay? Very easy
* How long did it take to ship? order arrived at MoC on Sept. 13, was mailed to me on the 14th, and arrived on the 15th
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? pretty much
* Were you satisfied with the product? yes, very
* Would you buy from this company again? yes, I've ordered from them before and would order from them again