Mint On Card Feedback (ALL)

* What did you order? 1/4 Kitty Headphones by Angell-Studio
* When did you order? June 3rd, 2012
* How was the communication? Their communication was good. They sent an email as soon as my order was processed and then again when it was shipped out.
* How easy was it to pay? Very easy!
* How long did it take to ship? Order was sent on the 18th of September, and arrived to me on the 21st.
* Was the quality appropriate for the price, in your opinion? The sound quality is great (since AS headphones actually work), although there is a little scuff on one side. It's not bad enough for me to ask for a replacement.
* Did the item look like the sales pictures? For the most part, yes!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Two outfits, three pairs of shoes, three packs of silicone joint cushions, stringing hook, pair of eyelashes
* When did you order? 9/25/12
* How was the communication? Fantastic, I received a shipping notification right away.
* How easy was it to pay? Extremely easy with my credit card
* How long did it take to ship? Everything was in stock. I ordered at 12:30pm, they shipped the same day at 4pm...I received it the 27th at 11am, less than 48 hours! Incredible!
* Was the quality appropriate for the price, in your opinion? Should be N/A since they are just the "middle man", but for what it's worth, yes.
* Did the item look like the sales pictures? Yes, some stuff even nicer than the company photos.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? In a heartbeat. This was my first purchase from MoC and all of the good things I hear about them is true. I've sent them several inquiries and photo requests prior to my purchase and they go above and beyond to help me. It's no wonder they are so popular

 

What did you order?
B&G Honey Loretta Boy, Outfit, Wig, Shoes, Wig Cap
When did you order?
14 September 2012
How was the communication?
I didn't need any!
How easy was it to pay?
Extremely, credit cards are amazing.
How long did it take to ship?
Barely a week! (Everything was in stock)
Was the quality appropriate for the price, in your opinion?
I believe so, although MoC doesn't really have anything to do with that, do they?
Did the item look like the sales pictures?
Mostly. His faceup looked heaps better in the company photos, but he's still a cutie.
Were you satisfied with the product?
Very!
If you weren't satisfied, how did the company solve your problem?
N/A
Would you buy from this company again?
Most definitely! Cheap shipping, and FAST shipping for in stock items.

I also got two small pieces of Hello Kitty candy as an extra.

 

It's been a year since my last update. Again, I list only large orders. Many happy orders for wig, eyes, and clothes fall between these listings.

* What did you order?
Angell Studio Snow
* When did you order?
May 2011, I believe
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
With a week of arrival into stock.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a

* What did you order?
Dragondoll Uncle Body version 3
* When did you order?
September 2011
* How was the communication?
ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within days of completing layaway
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes, though the company provided measurents are off
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a

* What did you order?
Fdoll normal skin version 2 1/3 boy body
* When did you order?
September of 2011
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within three days of the body arriving in stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a



* What did you order?
Fdoll white skin version 2 1/3 boy body
* When did you order?
November 2011
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within three days of the body arriving in stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a


* What did you order?
Illusion Spirit Valentine and Illusion Spirit "Spirit"
* When did you order?
December 2011
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
About a week after arrival in stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
By the time they arrived, yes.
* If you weren't satisfied, how did the company solve your problem?
The delay in shipping was due to MOC noticing a flaw in Valentine (rusted S hooks) -before- they shipped to me. They kept him to photograph the damage. They sent my dolls once Illusion Spirit confirmed they would replace the feet.

* What did you order?
Doll Leaved new 1/3 boy body and jointed hands.
* When did you order?
January 2012
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within days of it arriving into stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a

* What did you order?
Dragondoll 1/3 boy body version 3.
* When did you order?
March 2012
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within two days of entering stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
No, but still good (more on that)
* Were you satisfied with the product?
In the end, yes.
* If you weren't satisfied, how did the company solve your problem?
I ordered a version 3. Dragondoll sent a version 4. When MoC inquired DD decided that they had discontinued the ver. 3 and neglected to mention it [even on their own website]. Moc offered me a refund, but I took the version 4 body instead.

* What did you order?
Fdoll 69cm boy body
* When did you order?
April 2012
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within days of arriving at MoC
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
The hands are less attractive than pictured, but for the price I can deal.
* Were you satisfied with the product?
Overall, yes.
* If you weren't satisfied, how did the company solve your problem?
n/a

 

* What did you order? Various in-stock items
* When did you order? Various times throughout the year.
* How was the communication? Wonderful! There was a small problem with my bank debit card, and MoC e-mailed me and we resolved it very quickly.
* How easy was it to pay? Very easy.
* How long did it take to ship? Next day or day after in most cases.
* Was the quality appropriate for the price, in your opinion? Everything I've gotten has always been very good quality for the price.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? a xaga doll kiki
* When did you order? Oct 05, 2012
* How was the communication? good.
* How easy was it to pay? credit card, very easy!
* How long did it take to ship? shipped the same day!
* Was the quality appropriate for the price, in your opinion? for the doll yes.
* Did the item look like the sales pictures? yes.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? i would honestly have to think about it, while i love my new yo my shipping for one yo was 76 bucks! plus the boarder duty it came to over 100 dollars just to get her to Canada which is kind of making me think otherwise. i do not get that when i just order a pair of shoes from them, but there was only the one shipping option which i was not happy about.
​

 

* What did you order? Wig, stand, wig cap, S-hooks
* When did you order? 10/3/12
* How was the communication? Fantastic, I received a shipping notification right away.
* How easy was it to pay? Extremely easy with my credit card
* How long did it take to ship? Everything was in stock. I ordered Saturday night so they shipped Monday the 5th.
* Was the quality appropriate for the price, in your opinion? Should be N/A since they are just the "middle man", but for what it's worth, yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? I already have and plan to in the future.

 

What did you order? Angel Studio Outfit
* When did you order? 08/11/12
* How was the communication? Brilliant, I didn't need to contact them but e-mail notifications were sent almost instantly
* How easy was it to pay? Easy with a credit card. Would have been easier with paypal, but was still really easy.
* How long did it take to ship? Within 24 hours! It was instock so it shipped really quick
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Definitely
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Definitely, I'm very pleased with the great service I get from MOC every time.

(Not recorded but Lindsey is extremely helpful! When I needed replacement parts last year and Fdoll would not answer me, they were able to secure a special order of replacement parts for me.)

 

* What did you order?: 6 pairs of shoes, 2 packages of eye putty, stringing and one outfit
* When did you order?: November 5, 2012
* How was the communication?: Excellent, I recieved an order confirmation email right away.
* How easy was it to pay?: The only option was credit card, which was easy enough though not as quick as Paypal.
* How long did it take to ship?: As all of my items were in stock, it was shipped the next day. The order arrived 3 days after I ordered.
* Was the quality appropriate for the price, in your opinion?: Yes.
* Did the item look like the sales pictures?: Yes
* Were you satisfied with the product?: Very much so.
* If you weren't satisfied, how did the company solve your problem?: N/A

 

What did you order? Angel Studio Wig, MoC 16mm glass eyes, and DZ eye mud
* When did you order? 09/07/12
* How was the communication? Great, got email notifications for when shipped and receipt.
* How easy was it to pay? Easy, credit card.
* How long did it take to ship? Instock items, so within 24 hours.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes sir!

 

* What did you order? Two HZ Kimonos
* How was the communication? Great
* How easy was it to pay? Easy, paid by credit card
* How long did it take to ship? Item in stock so shipped next day
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes their cloths are exquisite!

 

What did you order? Fantasy Doll 1/4 pink boy body and Angell Studio outfit
* When did you order? 09/04/12
* How was the communication? Good they let me know when my order arrived and when it shipped.
* How easy was it to pay? Easy, credit card.
* How long did it take to ship? Got shipping notice 11/15 and received 11/17
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes already have.

 

What did you order? Asleep Eidolon Peppermint and 1/12 KuYinDiDai Duck outfit
* When did you order? 01/07/13
* How was the communication? Good
* How easy was it to pay? Easy, credit card.
* How long did it take to ship? Got shipping notice 01/08/13 and got it 01/10/13
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes, Their shipping is reasonable and super fast. Every thing was packaged great and I even got extra goodies! The sent two sets of extra hands, s hooks and some treats. I am very happy with the transaction.

 

* What did you order? Doll Leaves Flora with outfit
* When did you order? 11/18/12
* How was the communication? Great. Initially I was panicking because I didn't receive an e-mail right away with my updated total (since I was only purchasing her outfit and not the fullset), and the order was going to be submitted to DL the next day, so I e-mailed them. They responded very quickly and as per my request charged my credit card without my prior approval.
* How easy was it to pay? Easy with my credit card
* How long did it take to ship? The order was submitted to DL on 11/20, I received an e-mail from MoC saying it had been shipped from them on 12/27. I then received an e-mail on 1/2 stating that my order had arrived, and it shipped just two days later on 1/4!
* Was the quality appropriate for the price, in your opinion? Should be N/A since they are just the "middle man", but for what it's worth, yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Of course!

 

This was my first time ever ordering and receiving my first BJD, so I'm quite ecstatic at the moment~

* What did you order? DollZone Baixuan (Normal Pink) with Face Up, Brown Wig, and Gray eyes
* When did you order? 10.26.12
* How was the communication? The communication was wonderful! I received emails right away, and since my order was on layaway they would always send me a reminder to pay a day or 3 before the payment due date. They even told me when my order was complete and being shipped to them, as well as the a-okay email once they checked over the order and let me know they had it on hold.
* How easy was it to pay? Very easy; with my debit card
* How long did it take to ship? Since my order was a layaway, I had placed the order on October 26, 2012. MoC emailed me on January 2, 2013 stating that my order was on it's way to them from the DollZone company. It arrived to them on January 4. I payed of the layaway in full on January 5, and the payment went through on the 6th. They then stated that they mailed it out and sent me a FedEx invoice with a tracking number so that it could be kept track of. It arrived on January 9th, but I was not home for the delivery, so it arrived on the 10th. Overall, they were very quick about their delivery service.
* Was the quality appropriate for the price, in your opinion? Yes! For such a large doll, MoC actually offered the doll at a cheaper price than the original DollZone site. As for the eyes and wig, The wig isn't that well put together since I have already combed out quite a bit of the hair while straightening it. I feel it could have been a cheaper price for the quality received, but it's not too big of a deal to me.
* Did the item look like the sales pictures? Yes. The wig is actually a lighter color (more of a caramel) than the dark brown shown, but they do state that the colors may vary due to monitor color settings.
* Were you satisfied with the product? Very much so! I'm thrilled!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Most definitely, even if they are just a "middle man" they have wonderful service.

 

* What did you order?
DikaDoll LingRi head with Doll Leaves MSD body (both pre-order).
* When did you order?
2012/10/31
* How was the communication?
Great. I received emails for each updates.
* How easy was it to pay?
Very easy.
* How long did it take to ship?
Arrived to me on 2013/01/22.
* Was the quality appropriate for the price, in your opinion?
Yes, most definitely.
* Did the item look like the sales pictures?
Yes, actually even better in person!
* Were you satisfied with the product?
Yes, very much.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you buy from this company again?
Sure

 

* What did you order? SD size doll stand
* When did you order? january 2013
* How was the communication? Their communication is always great!! They reply to emails right away, they also include sample photos if asked (in one occasion they even took a photo of the wig I was inquiring about). I emailed them with a couple of questions about the doll stand prior to ordering, they answered immediately with very detail information. Absolutely amazing customer service!
* How easy was it to pay? Very easy with credit card
* How long did it take to ship? Around 2 business days, and it arrived super fast within the next few days.
* Was the quality appropriate for the price, in your opinion? Yes. Doll stands are usually expensive, so I was not expecting such a good quality for the price I paid. It was well worth it, a great buy!
* Did the item look like the sales pictures? Even better.
* Were you satisfied with the product? Absolutely! Plan to order two more in future.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Oh yes!

 

What did you order? Island doll body, feet & jointed hands
When did you order? October, 2012 - but order not placed until late November - I did not notice Bold orange letters that was to have informed me of delayed placement of order. Be sure to read company rules as they vary from any company I have ever ordered from. They only place orders once per month. If you have not carefully read company rules and are a new customer you may be in for a very long wait with very little communication from this company.
How was the communication? No communication from them until I emailed in February 2013
How easy was it to pay? Very Easy
How long did it take to ship? I am still waiting with no idea when items may ship as Mint on Card receives no communication from the Chinese companies until items ship to them. I usually order directly from Island doll company and find communication better with that company than MOC
Was the quality appropriate for the price, in your opinion? N/A
Did the item look like the sales pictures? N/A
Were you satisfied with the product? N/A
If you weren't satisfied, how did the company solve your problem? Emailed me a rather terse note that their customers are responsible and read company policy not just check that they have read them - which I must admit I did - checked but did not read. Their company policy is over a page long and I thought it was probably the same yada yada as every other BJD company posts. I bet I am not the only person who did not read all that page. So be warned that once paid - no refund - look for the Bold Orange Letters saying when your order will in reality be placed, do not expect communication from them until your order ships.
Would you buy from this company again? Never. I will go back to ordering directly from the Chinese company as I do not have to look for Bold Orange letters telling me when my order will be placed and I can check on my order without being reprimanded for not reading their company rules.
**they have now blocked me from their site which would be fine after my order was filled and I was satisfied but I perceive it as a very vindictive act because I gave them poor feedback.
**I received a message from Jim and they returned the full credit to my charge card. It just credited to my bank card today. TY MOA

 

>When did you order? October, 2012 - but order not placed until late November

Actually, you placed your order in November, and we submitted it in December.

>So be warned that once paid - no refund

This is not accurate. As stated on our Store Policies page, once an order is submitted to the manufacturer it can not be canceled. The only reason this policy is in place is because the manufacturer will not allow us to cancel the order. We can't get a refund. If the customer places an order, and then decides to cancel, they will receive a full refund so long as we have not processed the order and the order has not been submitted to the manufacture. If we have processed the order, (but have not submitted it to the manufacturer), then the customer is refunded less 5%. The 5% fee is to cover the fee that we paid to process the payment, we are not refunded the card processing fees when we refund a customers card.

This is simply a case of a customer not taking a few minutes to read our clearly posted policies. All items that are available as pre-orders have basic policy posted in bold red on their pages, and the pre-order submission date is in bold orange. It is very difficult to miss. Full store policy information can be found on our Store Policies page. We ask our customers during the check-out process if they have read our policies, because it's important and we want our customers to be fully informed. We can't possibly know when a customer has said that they have read the policies when really they have not. We very rarely get complaints, so it's our understanding that most of our customers do read our policies, which we appreciate.

 

* What did you order? K2 A+ Student - Version 1 (1/3), K2 Tall Socks (a pair in white and another in black) (1/3)
* When did you order? January 31, 2013
* How was the communication? Their communication was great, sent an email as soon as my order was processed an then again when it was shipped out.
* How easy was it to pay? very easy, they even offer money order payments which was an awesome surprise.
* How long did it take to ship? one day and a few more to arrive, it was super fast shipping!
* Was the quality appropriate for the price, in your opinion? yes, better than I expected and the packaging was amazing! but the shirt got a run in it a few minutes after I put it on Nadeko
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? for the most part
* If you weren't satisfied, how did the company solve your problem? N/A