Mint On Card Feedback (ALL)

*what did you order? SD Angell-Studio outfit, MSD Dollheart outfit, Yo-SD Angell-Studio shoes, DZ eyelashes

*when did you order? July 31, 2013

*how was the communication? Communication was not neccessary, I received an email confirming my order, and then another when it shipped.

*how easy was it to pay? Very easy, I used my credit card as always.

*how long did it take to ship? Was shipped the same day, my items were in stock.

*were there any missing or broken items in your order? No, everything was perfect.

*if there were any problems with your order, how did the company handle them? Thankfully this was n/a.

*would you order from this company again? Absolutely, MoC is one of my favorite places to buy things from.

 

* What did you order? Fantasydoll 1/6 Pamela
* When did you order? 7/14/13?
* How was the communication? Their communication was amazing
* How easy was it to pay? Very!
* How long did it take to ship? E shipped out the next business day cause I ordered on a Saturday
* Was the quality appropriate for the price, in your opinion? She was amazing for the price
* Did the item look like the sales pictures? She looked just like the picture
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem?
. I'm very very pleased!

 

*What did you order? A wig and wig cap
* When did you order? August 19th
* How was the communication? No communication but received order info and shipping notice promptly
* How easy was it to pay? Very easy
* How long did it take to ship? Shipped the next day, arrived in 4 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? -------
* Would you buy from this company again? Yes and I most likely will

 

* What did you order? Akagi Hugue
* When did you order? Sept. 25, 2013
* How was the communication? Great. Helpful and quick email replies even at the end of the work day their time (EST.)
* How easy was it to pay? Had trouble with credit card, but rep was still helpful.
* How long did it take to ship? N/A - cancelled order to wait for next sale.
* Were there any missing or broken items in your order? N/A - cancelled order to wait for next sale.
* If there were any problems with your order, how did the company handle them? MOC didn't accept the card type I use for all my purchases, so I went to a secondary card I keep for emergencies that they did accept. But I hadn't used that card in several months and never for a purchase that large, so it was declined. Lindsey, the MOC rep, gave me options to try and complete my transaction before the sale dealine of 4:00pm EST, which was only a few minutes away or offered to add my doll to their next order with Akagi. I was at work and couldn't reply to the emails fast enough to make the deadline, but she offered me information on other specials she said MOC would be having in the future and what limited information she had about when Akagi might be having other sales going on so I could get my doll at a price I wanted.
* Would you order from this company again? Yes. The rep, Lindsey replied quickly with options to help me make it in time for the sale deadline, even though I still missed it because I was at work. She was more helpful that most other sales people I have encountered in person when I shop. I will definately go through MOC again whenever possible.

 

*What did you order? Xagadoll Lara blank NS
* When did you order? September 28th
* How was the communication? No communication but received order info and shipping notice promptly
* How easy was it to pay? Very easy
* How long did it take to ship? Shipped the next business day, arrived in 3 days
* Was the quality appropriate for the price, in your opinion? No, the doll had very obvious evidence of facial sanding on her nose, chin, lips and ears. Compared to a picture of the doll blank by MOC, it did not match! *I have a strong feeling that this happened at the factory and NOT at MOC* Jim later explained that Xagadoll would not consider this damage.
* Did the item look like the sales pictures? No for reasons below, again I think this is due to manufacturing.
* Were you satisfied with the product? No, but Lindsey offered a resolution upon return of the doll.
* If you weren't satisfied, how did the company solve your problem? I immediately emailed mintoncard with the pictures below. Lindsey asked me to return the doll for inspection. I have mailed it out following the details provided to me from MOC on October, 7th, and it should arrive on the 10th. The doll arrived as scheduled and Jim issued me a full refund.
* Would you buy from this company again? Yes
I would be happy to order from MOC again! I think I might avoid Xagadoll because I'm not happy with their product quality, but not MOC as they have been very nice.
I'm happy with the resolution and I will be sure to ask for pictures before deciding to buy any in stock items just to be sure.

Thank you!

​

 

*What did you order? Doll love youyou. Free event head Linna
* When did you order? August 1st 2013
* How was the communication? Communication was great! I had her on layaway for a bit and everytime I emailed them I recieved replies within a day or so. Really nice and friendly. They also goofed and gave me a faceuped youyou instead of a blank one (they emailed me asking if this was okay) I said yes, so got a free faceup which was nice.
* How easy was it to pay? Very easy
* How long did it take to ship? Preorder so it took about nine weeks
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? -------
* Would you buy from this company again? Yes and I most likely will

 

We did receive an email from guls207, our initial response was that she could return the doll for a refund of the doll. Based on what she had told us we thought that she was unhappy with the appearance of the doll, but later understood that she considered the doll damaged. She said that she would keep the doll but wanted a partial refund. Based on the picture that she provided we could not conclude that the doll was 'damaged' as she claimed, so we could not agree to compensate her for it. We did agree that she could send the doll back to us so that we could view it in person and determine weather or not it really was damaged. If we conclude that it is we are perfectly fine with refunding her for the doll, the original shipping, as well as the shipping that she paid to mail the doll back to us. She has not confirmed if she has mailed the doll out, but our assumption is she plans to.

guls207 neglects to mention that we took many pictures of our other in-stock Lara for her at her request, and that we removed the doll from stock for her while we awaited her decision on weather she wanted the other doll or not. We do not feel that wanting to see a damage claim in person is unreasonable before we refund money to a person, (unless of course it is an obvious flaw, like a broken hand, in which case we would promptly order a replacement hand). We believe that most of our customers would consider our providing in-stock pictures, as well as holding a doll for a customer, good customer service. Neither of these things are required of us, and there are plenty of dealers who do not provide it.

 

The previous review was made before I received the pictures from MOC. I received the pictures after it was posted. I have updated the initial review to reflect the help provided by MOC. I do confirm that they did send me pictures of the in stock doll on October 4th. I have shipped back the doll and emailed the tracking number to MOC. I do understand that it is difficult to assess damage from pictures so I have shipped the doll to them. If I truly did not think the doll was damaged or sanded or modified, I would not have bothered to spend the money to send it back and have this situation in a state of limbo. I have no desire to bother people for the sake of being a nuisance.

I would like for the doll I send back to be exchanged for the doll that I was given pictures of. I have never had any problems in the past with MOC and they have been very nice to me. I'm not trying to hurt anyone's feelings. I was initially hurt when I first heard back and they could not confirm that the doll was damaged. I wouldn't have contacted them if I had not genuinely felt that it had facial sanding which, I'm sure, occurred in the factory and not at MOC. If the sanding was on the body then it would not have been a big deal. But if you look at the loss of detail in the ears and the strange shape of the tip of the nose and the sides of the nostrils and compare them to even the in stock pictures that were sent to me, there is definitely a difference.

Hopefully this can get resolved quickly and we can put it all behind us.

 

*What did you order? (All items were in stock) Doll Leaves Gabriel with faceup, Angell-Studio short brown wig, K2 shirt, K2 skirt, M-style shoes, Dz s-hooks
* When did you order? Saturday October 5th
* How was the communication? Excellent. I asked for a picture of the doll a few days before I ordered her and was sent multiple pictures when MoC opened the next day.
* How easy was it to pay? Very easy.
* How long did it take to ship? 1 day. Items were shipped out Monday and were at my door Tuesday morning
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? They are all much better looking in real life than in the sales pictures.
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? -------
* Would you buy from this company again? I'm already planning my next purchase

 

Just a quick update, I was issued a refund. Jim explained that the doll would not be considered as damaged by Xagadoll, but was nice enough to issue a full refund. I'm happy with the resolution and I will be sure to ask for pictures before deciding to buy any in stock items just to be sure.

Thank you!

 

What did you order?
● DH Alice Dream - Blue (LD000484)

When did you order?
October 9th.

How was the communication?
No communication was necessary; I got e-mails for my order details and for a shipping notice.

How easy was it to pay?
Very; used Paypal.

How long did it take to ship?
My order was shipped the next day (October 10th). I received the package today (October 12th).

Was the quality appropriate for the price, in your opinion?
Sure.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Yes.

If you weren't satisfied, how did the company solve your problem?
n/a.

Would you buy from this company again?
Yes.

 

What did you order? I ordered a Island Doll Odin in sunburn and a Island Doll in tan on layaway.

When did you order? I started my layaway May 26, 2013

How was the communication? Communication was amazing! There was one payment that they allowed me to move the due date with no issues. All emails were respectful and friendly.

How easy was it to pay? Really easy. I set up credit card payments so each month I was emailed for approval of payment.

How long did it take to ship? Not counting the weekend, 3 days.

Was the quality appropriate for the price, in your opinion? Yes, I love the dolls, aside from Noah's faceup.

Did the item look like the sales pictures? The faceup on the Noah is lighter than the one on the site but that's the usual with getting a company faceup.

Were you satisfied with the product? Yes, I'm very satisfied.

If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? Doll Zone yosd BB Hiro in normal yellow and a DZ yosd BB Tengyuan in white skin with the event DZ Freddy-1 head in normal pink skin

When did you order? I ordered Hiro, the BB yosd boy body and Freddy-1 head in August, I ordered the BB Tengyuan head in September and combined the two orders

How was the communication? Excellent! As I did a five month layaway on the August order, each month I was sent an email reminder to pay, and when I had questions about the two combined orders, they were answered promptly. I recieved an email when I had paid off my layaway, and another one when my September order arrived and both orders were shipped together to save on shipping.

How easy was it to pay? Easy with a cc.

How long did it take to ship? Two days from the email saying my order had arrived.

Was the quality appropriate for the price, in your opinion? Yes! I love the silky resin, and the sanded seams that DZ does. I am also very pleased with the normal yellow skin tone.

Did the item look like the sales pictures? Yes. However, they are even better in RL. I was somewhat unsure of Tengyuan and got him to complete the series, and he looks better than the company pics, so I'm really pleased. Freddy-1 head is also better too!

Were you satisfied with the product? YES!

If you weren't satisfied, how did the company solve your problem? Thankfully, N/A

Would you buy from this company again? Yes, as I have another DZ layaway order, again, sigh.

 

Addition after her response: I'm glad they admit that they chose to deliberately penalize me instead of fixing things. The issue is not about the shoes, the issue is how they treat customers when a problem arises. I sent 4 emails begging for help and said please and thank you many times. I did not threaten to tell everyone what they were doing to me until they told me "goodbye" and clearly were not going to help. Even then I asked to fix this quietly. They left me no choice but to share it now to everyone here and elsewhere.
Please read this whole posting to the end: I am so upset and disturbed by my transaction with Mint on Card. I bought many things from them over the past couple months. Last week I bought two pair of shoes. 1. The first pair were by Dollzone and were in the section for 14-16cm dolls. The menu says the shoes are for 3cm feet. Here is what I got (pictured next to my Pukifee):[/URL][/IMG] 2. I also ordered a pair of Angell-Studio shoes for my SD girl. Mint on Card's website has the shoes categorized by size and gender. I clicked on the girl's 58cm section and these shoes are listed for 7.5cm feet. Here is what I got (the white paper is the size of my girl's foot in comparison): [/URL][/IMG] What makes this so horrible is how the owners of Mint on Card treated me after I emailed to let them know the shoes were way too big and I wanted a refund or credit. We exchanged many emails and I sent them these photos. They just argued that it wasn't their problem and I was at fault for making the order. But I ordered these in good faith based on what their menu said. I pointed out that even if it was my mistake (which it wasn't) they still could give good customer service and let me exchange the shoes (it would not cost them anything). They refused to do anything, they refused to let me send them back for a credit, and one person literally told me "goodbye". I will never buy from them again. I can't believe they treated me so badly. Oh, and I just went to get on their website to see if they had changed their menu, and my computer is blocked from accessing their website?? This is very scary.




I talked with a computer professional who said that Mint on Card must have blocked my Computer and cell phone from being able to access their website. Their harsh unprofessional overreaction to me because I wanted to exchange 2 pair of shoes is so extreme. I feel so threatened and personally targeted by their actions that I had to cancel my credit card. What a nightmare!

 

This customer placed an order with us and ordered the wrong size shoes for her dolls.

There is no section on our website specifically for shoes for dolls that are 14 -16cm. All of our shoes are listed by shoe size, not by doll size. The listing for the DZ shoes said that they fit dolls with 3cm feet, not that the shoes themselves are a total length of 3cm. DollZone 1/6 tinies have 3cm feet, so the inside of the shoes will measure slightly larger then 3cm to accommodate socks. We measured the shoes in question and they are 3.5cm on the inside, so they would fit a doll with 3cm feet. We also provided a direct link to DollZone's listing of the shoes, and there it also states that the shoes are for dolls with 3cm feet. When the customer told us that the shoes were for her PukiFee and they do not fit her, we informed her the DZ shoes do not fit PukiFee and we know this because we have some PukiFee.

Again, the shoes on our website are only listed by size. We do not list by gender and this is no 'girl's 58cm section'. The Angell-Studio shoes are listed as fitting a doll with a foot size of 7.4cm feet. There is no need to explain what that means again as it was explained above. Once again we measured the shoes and they matched up with what was listed on our website. We also provided a direct link to Angell-Studio's listing of the shoes. The measurements that the customer posted in the picture are showing outside measurements, and they match up with the outside measurements on the A-S listing. She only proved that the shoes that we sent her are the correct size.

The customer is claiming that not only MoC, but also Angell-Studio & DollZone, have misrepresented the sizes of the products on their websites. She is insisting that she did not order the wrong size, but rather all of these companies are not being honest with their sizing. This is simply not true. When we tried to explain that she ordered the wrong size she threatened to damage us on DoA, facebook, Yahoo Groups, and she said that she would also call the state attorney general.

Had Melly123 emailed us telling us that she goofed and ordered the wrong size shoes we could have worked with her, but she decided to take a different route.

Update (12/05/2013): We are allowing Melly123 to return the shoes for a refund despite her false accusations and threats. This will be our final transaction with her.
Update (12/09/2013): Customer has been refunded for the shoes.

 

* What did you order? Doll Chateau Christina, blank, with yellow skin as a preorder

* When did you order? 18 March 2013

* How was the communication? Excellent. I had a 4-month layaway, and they acknowledged (most) of my early payments as well as let me know when it was paid off. They also kept up with my two address changes. Every email I sent was answered within hours or at most, two days. All of my issues (listed below) were also addressed.

* How easy was it to pay? Easy.

* How long did it take to ship? Two weeks, but that is due to my shipping address not being in the country I reside in, not a mistake on their part

* Was the quality appropriate for the price, in your opinion? Sure, but since MoC is a dealer, not a manufacturer, this question isn’t relevant.

* Did the item look like the sales pictures? Yes and no. Doll Chateau had misrepresented the doll's blank body in photos on their website (and to their dealers). The “embossed” or sculpted neck and chest pieces were shown as part of a painted full-set, which I did not order. They slapped pictures of a blank body with a normal “human” neck and chest at the bottom of Christina’s page, but the sculpted bodies were being sent even to people who ordered them blank. MoC contacted DC when they got the first batch of dolls (mine was in the second batch), and both websites corrected the photos almost immediately.

* Were you satisfied with the product? No.

* If you weren't satisfied, how did the company solve your problem? MoC contacted me THE SAME DAY (25 June) that I sent them an email about altered pictures on the websites. They said that they were already getting ready to write all of us Christina owners about the issue after talking to DC only the night before. They gave me the option to change my order with DC so I would not get a sculpted neck. After inquiring about possible delays, I said to change it on 26 June. On 27 June, they emailed to say that DC had already finished my doll too and was shipping it soon. They offered me two choices: 1) ship the doll to me as soon as they get it and pay for the blank parts to be shipped from MoC to me later, or 2) wait for the blank parts to arrive later and ship them to me with the doll. I chose the former. They shipped the doll to me when they got it two weeks later, and it was packaged fine (with candies ) and there was no damage to the doll. I moved again, so I asked MoC to hold the incoming parts until I had a stable address, which they did. They let me combine the blank parts with some in-stock items that I ordered and sent it all to me once I gave them a new address. I consider this issue completely resolved by both companies, and I would definitely order (and have ordered) from MoC again, although I have misgivings about DC.

 

* What did you order?: 2x Dollheart SD Girl Fukubukuro
* When did you order?: November 2013
* How was the communication?: Fantastic. They were very prompt and friendly every step of the way.
* How easy was it to pay?: Very easy. Their layaway system takes a little getting used to, but as long as you carefully read everything before you make an order, you'll have no problems.
* How long did it take to ship?: Shipped immediately. I had the items on layaway, paid it off early, and asked if they could ship the same day I made the last payment. They said no, it would ship the next business day (a Monday), but they shipped it the same day anyway!
* Was the quality appropriate for the price, in your opinion?: Yes. Despite issues with this year's fukubukuro from other dealers, the ones from MoC were perfect.
* Did the item look like the sales pictures?: N/A - I didn't know exactly what I was getting in the fukuro.
* Were you satisfied with the product?: Absolutely.

I had a wonderful experience with MoC and would love to work with them again.

 

* What did you order?
Illusion Spirit Annabel and Dikadoll AAAAA
* When did you order?
August 13, 2013, on a 6 month layaway.
* How was the communication?
Very good.
* How easy was it to pay?
Super easy.
* How long did it take to ship?
Once my layaway was completed they shipped that week.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes, very much so.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
Dollzone Ro
* When did you order?
On September of 2013. A six month layaway
* How was the communication?
Very good.
* How easy was it to pay?
Really easy
* How long did it take to ship?
They shipped ASAP once they received my payment.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes, super happy with it!
* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
Interestingly, I ordered a XagaDoll Hong Dou Sha--but I ended up with a Ximilu instead. Just perfect!

* When did you order?
February 27, 2014

* How was the communication?
Really amazing. I actually didn't read the description closely when I placed the order. I saw after I placed my order that XagaDoll pre-orders take forever--like 40 weeks. I emailed them right afterwards, asking if it might be faster to go through the company directly, and heard back within the hour. They are friends with the owner of Xaga Doll, and explained that the company is actually just slow. After hearing I needed the doll for a project (I was looking for a doll that looked similar to a Pure Neemo doll, perhaps), they told me they actually had a Ximilu in stock (with kitty ears and a tail!) that wasn't listed on their website. They were going to use her for display, and offered to send her to me instead. I was just floored with their kindness.

* How easy was it to pay?
Amazing. I paid with a credit card.

* How long did it take to ship?
Fed Ex. Ximilu came across the country to California in three short days!

* Was the quality appropriate for the price, in your opinion?
Yes! Definitely. I will be ordering Hong Dou Sha for my collection as well.

* Did the item look like the sales pictures?
Yes! She's just like her promo photos--and even more fun in person.

* Were you satisfied with the product?
Yes--I'm just thrilled.

* If you weren't satisfied, how did the company solve your problem?
N/A. But if you didn't catch my drift--did I mention how far both Lindsey and Jim went out of the way to help me out? I am so pleased! They really have my highest recommendation.